Hot Jobs at Dream Hotels & Resorts

Job Overview:

• As a lodge’s Front Office Lead overseeing receptionists, porters, and drivers, your role is crucial in ensuring the smooth operation of the front office and guest services at the lodge.

Job Description:

• Managing Front Office Operations: You will be responsible for overseeing all aspects of the front office operations, including guest check-in and check-out procedures, reservations, guest services, and room assignments.  
• Supervising Staff: You will be in charge of supervising and training receptionists, porters, and drivers to ensure they provide excellent customer service to guests.  
• Handling Guest Concerns: Address and resolve any guest concerns or complaints in a timely and professional manner to ensure guest satisfaction.
• Budget Management: Work with the lodge leadership team to develop and manage the front office budget, including staffing costs, supplies, and other expenses.
• Ensuring Compliance: Ensure that all front office operations comply with lodge policies, procedures, and standards.
• Collaboration: Collaborate with other department heads to ensure a seamless guest experience throughout the lodge.

Role Overview:

• Leadership: Provide leadership and guidance to the front office team to ensure high levels of guest satisfaction and employee morale
• Training and Development: Conduct training sessions for front office staff to enhance their skills and knowledge in guest service, reservation systems, and other relevant areas.
• Scheduling: Create and manage staff schedules to ensure adequate coverage during peak times and efficient operations during slower periods.
• Performance Evaluation: Conduct performance evaluations for front office staff and provide feedback for improvement.
• Communication: Maintain open communication channels with staff, management, and guests to address any issues or concerns promptly.
• Problem Solving: Be prepared to handle any unexpected challenges or emergencies that may arise during your shift.
• Quality Assurance: Monitor and evaluate the quality of guest services provided by the front office team and implement improvements as needed.
• Guest Check-In and Check-Out: Welcome guests upon arrival, check them in, and provide information about the lodge's facilities and services.  Assist guests with the check-out process, finalize payment transactions, and address any final requests or concerns.
• Welcome and Greet Guests:  Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.
• Reservations Management:  Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information.  Work closely with the reservations team to maximize room occupancy and revenue.
• Guest Services:  Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed.  Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.
• Information and Assistance: Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay.  Assist guests with directions, transportation arrangements, and any other information they may require.
• Guest Relations:  Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations.  Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.
• Administrative Tasks:  Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially.  Assist with billing, invoicing, and financial transactions as needed.
• Communication:  Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.  Relay messages and information to guests and staff members as needed.
• Collaboration:  Coordinate with other hotel departments to ensure smooth communication and guest services.  Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
• Security and Safety:  Maintain a secure and safe environment by monitoring guest access and following safety protocols.
• Upselling:  Promote the lodge’s amenities and services to guests, encouraging additional bookings or purchases.

THEORETICAL KNOWLEDGE

• Hospitality Industry Understanding: Understanding of the hospitality industry, including key concepts such as guest service, revenue management, and hotel operations. Knowledge of different types of accommodation, amenities, and services typically offered in a resort setting.
• Front Office Operations: Proficiency in front office operations, such as check-in and check-out procedures, reservations management, room assignments, and guest relations. Familiarity with lodges management systems and software used for reservations and guest services.
• Customer Service Skills: Strong customer service skills to handle guest inquiries, complaints, and special requests effectively.  Ability to anticipate guest needs and provide personalized service to enhance the overall guest experience.
• Team Leadership: Skills in supervising and motivating a team of front office staff, including receptionists, porters, and drivers.  Ability to delegate tasks, provide feedback, and conduct training to ensure high performance levels among team members.
• Rate Management: Excellent skills in rate management
• OTA’s: Proven OTA management skills.
• Operating Systems: Excellent knowledge of front office systems like Opera, Apex etc.

QUALIFICATION:

• 3 – 4 years relevant front of house leadership experience in a similar role in a 4-star Resort environment.
• Hospitality diploma or equivalent is an advantage.
• 2 years solid customer service experience

Deadline:6th March,2026

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Key Responsibilities

• Generate qualified prospects through effective networking, referrals, and prospecting activities.
• Conduct professional ownership presentations and product demonstrations to prospective clients.
• Understand client needs and tailor solutions to meet their lifestyle and investment preferences.
• Manage the full sales cycle from initial contact to contract signing and handover.
• Consistently achieve or exceed monthly and quarterly sales targets.
• Maintain accurate and up-to-date records on the CRM system.
• Provide post-sale support to ensure a seamless customer experience and encourage repeat business.
• Stay informed on competitor products, market trends, and promotional campaigns.
• Represent the brand with professionalism, integrity, and enthusiasm at all times.
• Participate in team meetings, sales training, and performance reviews.

EXPERIENCE & QUALIFICATIONS

• Diploma or Degree in Sales, Marketing, Business, or a related field.
• Additional certifications in Sales or Hospitality Management will be advantageous.
• 3–5 years of experience in direct sales, preferably in the hospitality, real estate, or timeshare industry.
• Proven track record of meeting or exceeding sales targets.
• Experience with luxury or lifestyle products will be beneficial.

SKILLS

• Direct selling and persuasive communication
• Negotiation and deal closing
• Objection handling and problem-solving
• Relationship management and client retention
• CRM system proficiency
• Time management and organizational ability
• Presentation and product knowledge

COMPETENCIES

• Dedicated to creating exceptional customer experiences.
• Driven to achieve and exceed measurable goals.
• Able to handle rejection and maintain motivation.
• Builds rapport and adapts approach to different client personalities.
• Acts with honesty and professionalism in all client interactions.
• Works effectively within a supportive, performance-oriented team.
• Takes ownership of performance outcomes and results.

Deadline:6th March,2026

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Key Responsibilities

• Conduct outbound calls, emails, and social outreach to generate qualified leads.
• Qualify inbound leads to ensure fit before handing over to consultants.
• Conduct discovery calls to understand client needs and buying potential.
• Maintain accurate CRM data and ensure all interactions are logged.
• Meet or exceed weekly and monthly activity and conversion targets.

EXPERIENCE & QUALIFICATIONS

• Diploma or Degree in Sales, Marketing, or related field.
• 1–3 years in a sales, customer service, or client-facing role

SKILLS

• Lead generation and prospecting
• Verbal and written communication
• Active listening and questioning
• Market research and profiling
• Time management and organization

COMPETENCIES

• Drive and motivation
• Curiosity and learning agility
• Resilience to rejection
• Goal orientation
• Team collaboration

Deadline:6th March,2026

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Job Overview:

• The Reserve’s Receptionist serve as the first point of contact for guests visiting or staying at the resort. This role involves providing exceptional customer service, handling guest inquiries and requests, managing reservations, and ensuring a positive guest experience throughout their stay. Additionally, the team member is responsible for addressing guest feedback, resolving issues, and fostering positive relationships with guests to enhance their overall satisfaction.

Key Responsibilities:

• Guest Check-In and Check-Out:  Welcome guests upon arrival, check them in, and provide information about the resort's facilities and services.  Assist guests with the check-out process, finalize payment transactions, and address any final requests or concerns.
• Welcome and Greet Guests:  Provide a warm and friendly welcome to guests upon arrival. Assist with check-in and check-out processes efficiently and accurately.
• Reservations Management:  Manage room reservations, including bookings, cancellations, and modifications, to ensure accurate and up-to-date guest information.  Work closely with the reservations team to maximize room occupancy and revenue.
• Guest Services:  Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalized assistance and solutions as needed.  Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.
• Information and Assistance: Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay. Assist guests with directions, transportation arrangements, and any other information they may require.
• Guest Relations:  Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations.  Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.
• Administrative Tasks:  Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially.  Assist with billing, invoicing, and financial transactions as needed.
• Communication:  Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.  Relay messages and information to guests and staff members as needed.
• Collaboration:  Coordinate with other hotel departments to ensure smooth communication and guest services.  Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
• Security and Safety:  Maintain a secure and safe environment by monitoring guest access and following safety protocols.
• Upselling:  Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

THEORETICAL KNOWLEDGE

• Matric Certificate
• Familiarity with hotel reservation systems and basic computer proficiency

Required for Competence

• 1 – 2 years relevant front of house or related experience
• 2 years solid customer service experience
• Previous experience in a customer service or receptionist role

Industry experience (nice to have)

• Experience with in the Hospitality & Tourism Industry 

Deadline:6th March,2026