Hot Jobs at Fidelity Services Group

Job Description

• Overall purpose of the job: The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

•  Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

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Job Purpose 

• The Fire Sprinkler Estimator is responsible for preparing accurate and competitive cost estimates and tender submissions for fire sprinkler systems. The role includes reviewing drawings and specifications, performing quantity take-offs, obtaining supplier quotations, assessing risks, ensuring compliance with South African standards, and supporting profitable project delivery. 

Key Responsibilities 

• Review tender documents, drawings, specifications and bills of quantities. 
• Perform quantity take-offs for pipework, sprinkler heads, valves, pumps, tanks, hangers, fittings and ancillary equipment. 
• Prepare accurate material, labour, plant and subcontractor cost estimates. 
• Obtain supplier quotations and negotiate pricing. 
• Compile complete tender submissions. 
• Attend site inspections and clarification meetings. 
• Liaise with clients, consultants and suppliers. 
• Maintain estimating records and databases. 

Technical Knowledge 

• Interpret hydraulic calculations, architectural, structural and mechanical drawings. 
• Understand wet, dry, deluge, pre-action, foam-water and water mist systems. 
• Knowledge of fire pumps and water storage systems. 

Qualifications & Experience 

• Attended ASIB Course  
• Minimum 5 years' fire sprinkler estimating experience. 
• Knowledge of ASIB, NFPA, SANS 10287, SANS 10400-T, OHSA and local fire authority requirements. 

Software 

• AutoCAD 
• Microsoft software: Excel, word, PDF ect  
• Microsoft Projects. 

Core Competencies 

• Analytical ability, attention to detail, commercial awareness, negotiation skills, communication, planning, organisation, integrity and customer focus. 

Key Performance Indicators 

• Tender accuracy, on-time submission rate, tender win rate, gross profit margin, estimate turnaround time, client satisfaction and compliance. 
   

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• The above position is vacant within the Mining Operations (Randfontein).  The Supervisor will be responsible for overseeing the day-to-day operations of the workforce, ensuring that employees are performing their duties efficiently and effectively. This role will be providing supervision and guidance to employees and reporting back to management on the progress of projects.

Minimum Requirements:

• Grade 12
• Valid PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Supervisory Certification.
• Must be able to conduct incident reports.
• Clear criminal record.
• Medically Fit.
• Must be able to work shifts
• Valid driver’s license Code 8 or 10 and valid PDP.
• Firearm Competency – Handgun /Shotgun and Rifle (Business Purpose).
• Fluent in English. (write and speak)
• Should reside in the West Rand area.

Key Performance Areas: (not totally inclusive):

• Supervise a team of mobile workers, ensuring they are following company policies and procedures.
• Maintaining good relations between Fidelity Security Services and the client about security services rendered.
• Monitor and evaluate employee performance, providing feedback and identifying areas for improvement.
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
• Conduct regular site visits to ensure quality control and adherence to safety standards.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• General management and supervision of security staff.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management.
• Maintain accurate records of employee attendance, work hours, and project completion.

Other personality attributes:

• Ability to meet strict deadlines.
• Friendly and polite.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills

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Job Description

• A vacancy exists for a BRANCH MANAGER stationed in the Bloemfontein branch. The position will report to the Regional Manager.
• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

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Job Description

• A vacancy exists for a BRANCH MANAGER stationed in the Bloemfontein branch. The position will report to the Regional Manager.
• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

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Job Description

• The above position is vacant in our Nelspruit/Mbombela branch, reporting to the Regional Manager. The overall purpose of this position is to manage several Operations Managers in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and  to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• Must reside in the East Rand.

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
• Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters
• Ensuring that all HR related queries are dealt with promptly
• Formulate disciplinary actions
• Ensuring the timeous submission of employment forms to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management
• Investigating incidents and reporting on such
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:                                                            

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork
   

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• The above position is vacant at our Hermanstad Branch. The surveillance officer function is to continuously look at the cash centers under their sphere of responsibility, to identify procedural failures and possible risk exposure to Fidelity Cash Management

Minimum Requirements: 

• Clear criminal record
• Grade 12 or NQF Level 4 Certificate.
• Minimum of 2 years of cash center experience in the specific working area
• Experience in Cash Center
• Computer literate  
• Able to work under pressure 
• Physically fit 
• Must be a team player.
• Must be honest and reliable, and of good health, excellent eyesight.
• Willing to work long hours/overtime/Nightshift due to job requirements.

Job Specification: 

• Observation of live footage of cash center personnel during the shift.
• Viewing that searching of all Cash Centre personnel, and or anyone entering or exciting the cash center is done properly and in accordance with laid down policies and procedures as recorded in the searching procedure.
• View to observe access Control within the cash center are strictly adhered to.
• No unauthorized personnel are allowed in the cash center.
• The inside of the cash center door always needs to be locked, and the key to the cash center to be kept with the most senior person on duty for the shift, in the cash center.
• Viewing conducted over branches to ensure safeguarding of Cash Centre staff and client’s assets.
• Viewing of the cleaning of site by cash center staff.
• Viewing to ensure all waste that leaves the cash center is being searched as recorded in the policies and procedures as well as all work instructions.
• When any irregularities are found, in any branch under your responsibility, the Manager must be informed telephonically when it poses a risk for cash losses or breach of procedures.
• Upon starting your shift, ensure that all areas under the worktops are clean and clutter free.

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities
• Must be assertive 
• Must be self- motivated 
• Quality assurance 
• Willing to work overtime 
• Alertness 
• Self-development 
• Communication skills 
• Highly focused  
• Team work 
• Able to follow instructions accurately  

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• The above position is vacant at our Worcester Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Experience in Custodian work (loading of ATM’s) is an advantage
• Computer literate
• Valid Driver’s license is an advantage 
• Able to work under pressure
• Physically fit

Job Specification:

• Loading of all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical; faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all clients assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other Personality Attributes and core competencies: 

• Must be honest and reliable
• Must have good verbal and language abilities
• Possess numeric skills
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately

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Job Description

• A vacancy exists for a Creditors Clerk stationed at our Robertville office. The candidate will report to the Finance Manager
• The main purpose of this position is to perform a full Creditors’ function.

Key Performance Areas:

• Receiving of invoices and ensuring that the necessary authorization is obtained
• Preparation of invoices and capturing onto SAP before month end deadlines
• Ensuring that monthly statements are received and creditors’ accounts are reconciled monthly / weekly for fuel creditors
• Liaising with suppliers in relation to any queries and ensuring that they are resolved
• Administration of creditor accounts
• Preparation and capturing of creditor payments
• Filing of all relevant documentation
• Ensuring the correct handling of VAT in all instances
• Accurately raise accruals for each month

Skills required:

• Minimum Matric Certificate and a recognized creditors qualification
• At least 3 years’ experience and full knowledge of creditors systems and reconciliations is essential
• Sound working knowledge of the SAP system
• Proficiency in MS Word, PowerPoint and especially Excel is essential
• Strong administration and organizational skills
• Numerical accuracy and high methodical working methods are required

Personality attributes:

• Must be pro-active and innovative
• Ability to work under pressure and meet strict deadlines
• Ability to work without supervision
• Strong interpersonal and communication skills
• Strong administration skills
• Ability to liaise professionally with suppliers and personnel at all levels

Core competencies:

• Teamwork
• Customer focus.
• Communication skills
• Self-development

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Overall Purpose of the Job:

• To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams