Hot Jobs at Discovery Limited

Key Purpose of the role

• The position is responsible for the day to day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a roll in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Dealing with the Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs. Delegates work appropriately and fairly. Motivates and empowers others.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved. 

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric - essential
• 5 years Employee Benefits , Retirement Funds, Umbrella Fund experience – Essential
• 3 - 5 years’ experience in a supervisory role- Essential
• NQF level 6 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,

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Key Purpose

• Identifying sales opportunities, answering inbound calls timeously and making required outbound calls. Co-ordination of own administration Identifying sales opportunities and maintaining accurate details and statistics of all queries.
• This position is based in the KZN Discovery Connect Sales call center, reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Areas of responsibility may include but not limited to

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal Attributes and Skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Experience & Qualifications

• Matric/ Grade 12
• At least 2-year sales experience, preferably in an outbound telesales environment Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

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Key Purpose

• This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
• Within the Digital Channels system area, the Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
• Android developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
• Android developers in the Digital Channels area must be able to technically support and maintain the deployed applications on dev, test and production environments. 

Areas of responsibility may include but not limited to

The senior Android developer must have a competent understanding of:

• The system development life cycle and can explain the Android developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations 

The senior Android developer should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards 
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments                                          
• Within 6 months of being in the position, an Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes and Skills

Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

Minimum

• 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
• 4+ years’ experience developing Android applications
• Have worked on multiple published apps in the Play Store

Advantageous

• 4+ years of hands-on experience developing native apps for Android
• Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
• Unit testing and mocking frameworks.
• Knowledge of OO design principles and development patterns
• Experience with agile development methodologies
• Experience with automated testing tools and techniques
• Experience in Kotlin beneficial
• Experience with GIT
• Have worked on at least 1 app published in the Play Store

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• J2EE, Sprint Boot
• Android, Java, Kotlin
• WebLogic, Apache
• UML
• XML, JSON
• SOAP and REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Job Purpose

• The Java Developer is responsible for generating technical designs and transforming Business Requirements Specifications (BRS) into high-quality, executable code. This role involves translating complex business requirements into advanced technical designs while adhering to Discovery Bank Architecture standards.

Key Outcomes may include but are not limited to:

• Ensure that the application performs the functions as required by business.
• Ensure that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
• Release source code with zero defects.
• Lead and mentor junior developers during the code review process to ensure adherence to coding standards and best practices.
• Provide technical support, resolve production queries, and conduct root cause analysis.
• Participate in Business Requirement Joint Application Development (JAD) sessions.
• Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
• Formulate technical solutions and review them with the development team.
• Produce Technical Design documents using the standard template and in accordance with Discovery Bank standards.
• Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
• Implement Technical Specifications within the systems framework.
• Produce source code by applying technical standards and referencing existing components.
• Participate in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
• Respond to incidents escalated by the Incidents team.

Education and Experience:

• BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
• Formal Java qualification
• At least 6 years’ experience in source code development.
• At least 4 years’ experience in backend Java development
• Experience working with event driven systems
• Experience working with large data volumes
• Experience working in transactional systems

Technical skills or knowledge:

• Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
• Technical Stack
• Java 8 / 11
• Spring
• Spring Boot
• Spring Web MVC (REST)
• Spring Expression Language (SpEL)
• Spring JMS
• Spring Kafka
• MyBatis
• HANA (ANSI SQL)
• JSON / Jackson
• XML / JAXB
• JUnit /Mockito
• Swagger
• Docker
• Openshift
• Jenkins
• Maven
• Git / Bitbucket
• IBM MQ
• Linux / Windows
• Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities

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Key Purpose

• The main responsibility of this role is to support the Conservation (Retentions) Strategy team by conducting and utilizing various analyses to inform, develop, and implement strategies aimed at both proactive and reactive client retention for Discovery Life. This process is completed by continuously monitoring the effectiveness of implemented strategies and incorporating feedback into ongoing strategy development.

Areas of responsibility may include but not limited to

• Extract and analyse data to identify key trends in distribution, product adoption, lapses, Vitality engagement, and other areas.
• Brainstorm and research new and emerging fields to contribute to innovative solutions.
• Utilise technical product knowledge, including competitor insights, to identify business opportunities.
• Motivate and support Conservation (Retentions) initiatives within various prioritization forums, ensuring timely and effective implementation.
• Collaborate with Operations, Systems, Marketing, and Distribution stakeholders to refine strategies and develop implementation plans.
• Establish and monitor metrics to evaluate the effectiveness of strategies, updating current strategies and driving the development of new ones.

Education and Experience

Essential:

• Matric with Mathematics
• Relevant Bachelor’s/Honours degree in Actuarial Science from an accredited institution
• Fellow of Actuarial Society of South Africa (or any other recognised actuarial professional body)
• At least 3 years working experience as an Actuarial Analyst within the Insurance Industr

Advantageous:

• Working experience as an Actuary in the Life Insurance industry

Technical Skills and Knowledge

Essential:

• Proficiency in MS Word, MS Excel, MS PowerPoint and MS Outlook
• Effective communications skills
• Strong data analysis skills
• Problem solving skills

Advantageous:

• Knowledge of the Life Insurance market
• Experience in coding, monitoring and reporting

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Job Description

• Identifying sales opportunities.Answering inbound calls timeously and making required outbound calls Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Health telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Health Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

go to method of application »

Key Purpose

• The position is responsible for the day-to-day administration and managing a small team within Umbrella Fund Operations, within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Performing QA function for document verification where necessary.
• Ensure that day to day administration is accurate, compliant and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules.
• Ensures delivery of key operational attributes such as data completeness and data quality.
• Dealing with queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Prepare management and client report for submission to superiors.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Assistance to the Team Manager to ensure effective managing of projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric-essential and further studies are advantageous.
• Telephone etiquette, detail orientated and self-driven.  Customer centric focus to be evident.
• MS Office- Advanced Excel skills, Accounting, operational processes and process mapping. Employee Benefits including Group Risk claim operations.
• Knowledgeable on Compass; Paradigm (internal)
• 3 – 5 years claims experience in the long-term insurance industry.  Pension and Provident Fund experience is advantageous

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Key Purpose

• The digital product manager is responsible for maximising the value of the product and the work of the development team. This role has an extensive list of duties and responsibilities which requires an agile mindset that drives different dimensions; technical, business and design. The digital product manager is responsible for tackling and solving difficult problems for customers and the business.

Areas of responsibility may include but not limited to:

• Collaborate with stakeholders across the Discovery Group, particularly product houses, businesses, distribution channels (intermediated and direct), actuarial analytics, and data science to understand business needs and opportunities.
• Translate business needs and opportunities that align with the Adviser 360 vision, strategy and roadmap as the custodian of the Distribution Technology stack.
• Collaborate with and provide guidance to a cross-functional team of architects, analysts and developers and ensure that delivery is high quality, aligned with business requirements and within the Adviser 360 framework.
• Actively participate in technical discussions and solution design to understand implementation complexities.
• Collaborate with Distribution management to design, refine, and implement the target operating model for Distribution and its primary internal stakeholders. Manage the product backlog and prioritize initiatives based on business value, strategic importance and technical feasibility.
• Drive continuous improvement in data quality, accessibility, and usability.
• Define KPI’s and success metrics, continuously measuring product performance and optimising for efficiency and business impact.
• Measure and communicate the business impact of Distribution Technology initiatives on key strategic value drivers.
• Research and analysis of the market, users, and the roadmap for the products.

Required Skills and Experience

• Deep knowledge of the insurance industry, an understanding of its revenue and profit drivers, working knowledge of how businesses, distribution channels and marketing can use data to drive value.
• Proven experience in product ownership or management of data platforms/solutions.
• An understanding (and willingness to deepen understanding) of business concepts.
• Demonstrated leadership experience in managing technical teams.
• Experience in stakeholder management across different organisational levels.
• Strong analytical and problem-solving skills.
• Ability to translate complex technical concepts into business value propositions.
• Experience with agile methodologies and practices.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Relevant professional certifications (e.g., Agile, business analysis) are advantageous.
• 5+ years of experience in business analysis/product ownership/product management.
• 3+ years of leadership experience.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include but are not limited to:

• Experience presenting business ideas, project progress and future plans to senior stakeholders.
• Experience in implementing process improvement on their team.
• Strong written and verbal communication skills.
• Able to make good judgements by analysing complex and varied information.
• Good grasp of metrics and statistics.
• Inquisitive and questioning by nature.
• Able to organise and plan work.
• Ability to take on information and learn new subjects.