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Experian unlocks the power of data to create opportunities for consumers, businesses and society.During lifes big moments from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers we empower consumers and our clients to manage data with confidence so they can maximize every opportun...
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Job Description
Ensure the validity, security and integrity of data and information throughout the data/information life cycle. Provide a consistently high performance, quick and responsive support system to SACCRA, Bureaus, data suppliers and internal stakeholders on all data related queries, investigations, consultancy requests (based on industry knowledge and data experience).
Qualifications
- Grade 12 - NQF Level 4
- MS Office suite (advanced, incl Power BI)
- SQL certification (intermediate)
- 5+ Years Data processing experience (at Credit Bureau beneficial)
- 2+ Years Data investigation and quality management beneficial
- 5+ Years’ Experience Customer service role
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Job Description
Working in DA Application Support contributing to customer support and service levels by providing 2nd line business and technical related product support to clients using the Experian Core DA product set. Work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimisations.
Qualifications
- IT Diploma or equivalent standard with a high numeric content
- Approximately 3 years of working experience in the field of application / customer support
- Good SQL Query Language knowledge
- Experience of basic coding languages (Java, python, groovy script)
- Third party software understanding will be an advantage
- Working knowledge of operating systems (Windows and Linux)
- Experience with working on relational database management systems
- Basic understanding in different project methodologies
Additional Information
What you’ll be doing
Requirements Gathering & Analysis
- Carry out the extraction, formulation and manipulation of data to address business requirement.
- Interpretation of analysis results and documentation.
- Ensure quality and accuracy of own work.
- Follow Team procedures and processes
- Works as part of the team to understand the client’s requirements.
- Liaising with customers to understand requirements.
Software Configuration
- Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
- Test software against specification to ensure the product operates as specified and amend where appropriate.
Software Maintenance
- Identify causes of software problems (at product or data level).
- Solve problems which arise in the system, raising with global product support if appropriate.
- Responsible for the resolution of the problem, escalates only after analysis and execution of well-defined tests have been exhausted.
Managing Client Relationships
- Build and maintain positive day to day client relationship at peer level.
- Attend, support and contribute to client meetings, including presenting results, conclusions and recommendations in both written and verbal form.
- Work with various stakeholders within Experian to interpret requirements and data and resolve queries.
- Communicate with the Team Lead and/or other departments/divisions within Experian to help ensure accurate and timely implementation of project work.
- Communicate effectively with Team Lead and Consultants to enable them to manage client expectations.
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Job Description
Required to execute tests and validate results using manual methods on system and sub-system level. Execute test cases with a meticulous attention to detail for all areas of the system product. Capture, analyse and summarize results (defects) and produce a defect report.
Qualifications
- Recognized IT Qualification (ISTQB Foundation or similar QA Qualification)
- Experience in multiple levels of testing
- Knowledge and working experience in Functional Testing
- Experience in Jira and Confluence
- Industry related experience
- Experience in working with large Development teams.
Additional Information
Principle Responsibilities:
- Determine which functionality or business rules need to be tested.
- Based on the information procured in the above step decide how it is to be tested.
- Inform the test lead about what all resources will be required for software testing.
- Develop test cases and prioritize testing activities.
- Execute all the test case and report defects, define severity and priority for each defect.
- Carry out regression testing every time when changes are made to the code to fix defects.
- Provide adequate reports for testing to be done as well as testing completed.
- Update and report on Known issues and follow-up on the completion of these.
- Analyse current test tools and provide suggestions on alternatives for new software or upgrade of existing software.
- Participate in Agile ceremonies.
- Able to Lead Scrum Meetings
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Job Description
To research, analyze and evaluate requirements for existing or new software applications and designs, develops, tests and maintains software solutions.Constructs and implements software platforms at Application and enterprise sub-system level and understands system functionality at enterprise sub-system level. Object-orientated as well as functional programming mindset and will generally be proficient in two or more programming languages and adheres to standards set out by the senior and tech lead developers within the team. Understands and interprets complex technical system specifications. Participates in JAD sessions. Designs, codes, and tests and debugs programs according to program specifications. Produces technical and user documentation. May have responsibility for supervision and mentoring of trainee and more junior Programmers. Has responsibility for quality code walk-through. Understands working as part of a project team.
Qualifications
- Matric Certificate
- Degree or Diploma in Software Development or Computer Science
- 3+ Years Software Development/Programming Experience
- Significant experience could replace the need for formal education.
- Experience in SDLC
- Experience in Jira and Confluence or other ticketing system
- Experience in Data Base Design
Additional Information
Principle Responsibilities:
- Responsible for the delivery of solution, by way of code that addresses the stated requirement and adheres to structural and performance standards.
- Responsible for the support of deployed applications, as they manifest in the Production environment.
- Responsible for effective task management within the auspices of defined objectives and according to management reporting line.
- Responsible for effective communication within the auspices of defined objectives and according to management reporting line.
- Responsible for the adherence to, and maintenance of, SDLC policy and process.
- Modular responsibility for the identification and generation of recommendation where personal development is indicated or desired.
- Modular responsibility for the identification and generation of recommendation where rationalization or enhancement will provide benefit to the local unit.
- Modular responsibility to the technical development of junior programming resources.
Method of Application
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