Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Overall purpose of the job:
- The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.
Duties & Responsibilities:
- Source and acquire new business in B2B and SME through an ongoing prospecting plan
- Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
- Ensure client’s needs and expectations are met by the business
- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
- Ensure profitable sales volume and strategic objective targets are met
- Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
- Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
- Regular follow up of orders
- Assist with timely collections of outstanding invoices
- Developing Budgets
- Managing any issues that may arise with both internal and external customers
- Help develop initiatives to increase customer satisfaction and retention
- Assist the Company’s management with company-wide strategic planning
- Ensure works are executed as per company policies and procedure
- Prepares detailed proposals/quotes dependent on each consumer’s requirements
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification/degree advantageous
- Minimum 3 years experience
- Excellent verbal and written communication skills
- Computer Literate (MS Office, Excel, PowerPoint)
- Great Interpersonal Skills
- Prior experience in Telematics advantageous
Attributes:
- Action orientated
- Time Management
- Planning and Organizing
- Attention to detail
- Problem Solving
- Analytical
- Be comfortable with working in a fast paced and pressurized environment
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Overall purpose of the job:
- To complete hardware installations to the highest quality and within the required timelines.
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault-finding skills
- Attention to detail
- Problem Solving
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- The above position is vacant at our Inland North Region (Robertville), reporting to the General Manager. The overall purpose of this position is to ensure that all site security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times, whiles managing a profitable business.
Minimum Requirements...
- Matric/Grade 12 Certificate
- PSIRA Grade A registered and accredited
- At least 10 years’ experience in a Senior Management position
- At least 5 years’ experience in management
- Working knowledge of the Firearm Act is required with training and competency.
- Exceptional staff management experience is required
- Above average Computer literacy with competencies in all programmes.
- No criminal record.
- Sound planning, administration, interpersonal communication and client liaison skills are required. .
- Own reliable transport and valid Driver’s Licence is required.
- Positive work References
Job Specification...
Key areas of responsibility will include:
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing allocated branches to ensure that contractual requirements are met as stipulated by clients.
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Clients
- Constantly evaluating the service levels and providing and making risk associated recommendations to the Clients regarding the improvement of services
- General management and supervision of security staff to ensure that required performance is met at all times
- Dealing with all required administration matters including logistical and financial management.
- Liaising daily with management on various operational issues
- Liaising daily with General Management/the Executive on various Operational and Financial matters
- Ensuring that all HR related queries are dealt with promptly
- Managing disciplinary processes.
- Submitting relevant weekly / monthly incident and general reports to Management Investigating incidents and reporting on such
- Must have sound knowledge of the ISO 9001:2008 Management System
- Must have a sound working knowledge of Guarding operations
Core Competencies:
- Analytical, Critical Thinking & Planning skills
- Leadership & Self Development skills
- Goal Setting & Organisational skills
- Driving & Managing change
- Driven for results
- Interpersonal skills & Self Development
- Communication direction & skills
- Development of others
- Customer focus and focus on continuous improvement
- Teamwork and Team Player
- Business acumen and Managerial courage
- Presentation and Communication skills
- Negotiation skills
Other personality attributes:
- Assertiveness
- Initiative
- Strong leadership ability
- Good communication skills both verbal and written
- Conflict management / Control Management
- Strong negotiation skills
- Maintaining effective teams
- Empowerment mind-set with team members
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Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
Overall Purpose of the Job:
- The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
go to method of application »
- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
- Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
- Psria Grade C
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
DETAIL DESCRIPTION
Manage the SecureDrive Recovery Operations Team
- Manage and develop employees within the SecureDrive NCRC.
- Manage all recovery actions on a national basis to ensure that vehicles are recovered as soon as possible.
- Maintain a 90% recovery rate for Tier 1 and 2.
- Implement strategies to ensure that SecureDrive’ s recovery team is achieving optimum recovery rates.
- Effectively manage the regional recovery teams to optimize SecureDrive recoveries within the specified region.
- Ensure adherence and compliance to company policies.
- Ensure that employees are aware of capacity building initiatives (i.e. development programs, training, mentorship, coaching etc.) to develop and grow the required competence
- Actively participate in my team member’s professional development and career path. Development of PDP’s
- Provide monthly report on the team’s performance.
- Resolve operational and performance deviations.
- Continually assess the technical competence of my team and take steps to develop their knowledge and skill.
- Ensure the work environment enables employees to “live” the company vision / mission and values.
- Maintain people practices in line with organizational guidelines, policies, culture, and values.
- KPA discussions.
- Actively manage non-performance.
- Check that all admin work is done daily.
- Maintain knowledge about criminal trends in his/her operational area.
- Submit monthly and daily “productivity reports” to the Operations Manager: Fidelity SecureDrive.
- Assist with the tracking of vehicles without putting his/her life at undue risk.
- Perform other tasks as described by the Operations Manager: Fidelity SecureDrive from time to time.
- Manage NCRC operator efficiencies.
Manage agreed service levels and resolve internal and external customer queries
- Ensure that response times and escalation procedures are followed as per the various agreed upon SLA’s.
- Regular liaison with the NCRC operators and assisting with all activation queries.
- Compile reports relating to vehicles not recovered, investigations conducted, notifications and recovery actions.
- Take control and ownership of incidents and cases and ensuring the correct allocation and distribution of information.
- Investigate complaints relating to recovery actions.
- Provide activation stats and update SecureDrive Dispatch Register.
- Ensure completeness and authenticity of information capturing.
- Provide information to intermediaries that has monetary interest in activated vehicles.
- Monitoring of non-recovery feedback.
- Communication to external parties regarding activation recoveries and non-recoveries.
- Perform QAs on operator calls.
- Incident and Activation Reports for SecureDrive.
Manage turn-around times as per department SOPs
- Ensure that staff are available to assist customers.
- Ensure quality and accuracy of data capturing.
- Identify and document process gaps.
- Constantly ensuring that the SOP is valid and creating more white space.
- Project initiation.
- Project Implementation and control.
COMPETENCY OUTPUT PROFILE
KEY PERFORMANCE AREAS
- Manage the Fidelity SecureDrive Recovery Operational Team.
- Manage agreed service levels and resolve internal and external customer queries.
- Manage agreed service levels for activations for various customers.
- Client Relationship Management.
- Ad hoc Tasks: Projects and Learnership
BEHVIOURAL COMPETENCIES
- People management.
- Customer focus.
- Value orientation.
- Results orientation.
- Relationship building.
- Strong leadership and change leadership capabilities.
- Effective management skills: plan, lead, organize and control.
- Ability to work in a highly pressurized environment with the ability to efficiently and effectively deal with potentially traumatized clients.
- Flexibility.
- Strong analytical ability.
- Exceptional communication skills.
- Strategic thinking ability.
VALUES
- Live service excellence.
- Working as a team, sharing learnings, and communicating clearly, in the knowledge that your efforts and contribution is valued.
- Respect for the team, customers, and partners.
- Make a plan – through smart-thinking and fast-acting.
- 100% Accountability / Responsibility & 0% Excuses.
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Job Description
- A Site Security Manager position is vacant, based in Robertville, reporting to the Area Manager. The overall purpose of this position is to ensure that all contractual agreements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
- Matric certificate
- Psira Grade A registration and accreditation.
- At least 3 years’ logistics and warehouse experience.
- At least 10 years’ Management experience.
- At least 5 years Security Management experience
- Working knowledge of ISO 9001:2000 Quality Management and its requirements.
- People management experience.
- Sound planning, administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
- No Criminal Record.
- Experience in managing an Estate.
Key Performance Areas: (Not totally inclusive):
- Constantly evaluating risks / threats and making recommendations to the Client to counter these.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
- Liaising daily with Operations management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
- Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
- Dealing with all required administration matters.
- Ensuring that all shifts are covered on a daily basis.
Skills required:
- Strong planning skills
- Leadership skills
- Organizational skills
- Good interpersonal skills
- Communication skills
- Analytical, Critical Thinking skills.
Other personality attributes:
- Ability to meet strict deadlines.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
go to method of application »
Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
- Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
- Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Job Purpose:
- The Fleet Controller is responsible for overseeing the maintenance, servicing, repairs, and operational readiness of the vehicle fleet under their control. This includes strict adherence to company policies, Standard Operating Procedures (SOPs), and industry best practices to ensure optimal fleet availability, cost management, and compliance with safety and operational standards.
Key Responsibilities
Fleet Maintenance & Servicing
- Develop and distribute service schedules twice a week, ensuring efficient planning for vehicle servicing.
- Plan and arrange for replacement vehicles when services are scheduled, with a maximum grace period of 2 days.
- Ensure service schedules are finalized every Monday and shared with branches and suppliers to facilitate parts procurement.
- Book vehicles for services and ensure drivers adhere to booking schedules.
- Arrange and issue Purchase Orders (POs) for services and additional repairs as necessary.
- Ensure vehicles under maintenance plans are serviced at respective dealerships following the same SOPs.
- Implement strict protocols to prevent unauthorized driver visits to suppliers without prior bookings.
- Verify vehicle condition upon collection by ensuring drivers inspect vehicles with supplier representatives and sign release notes. Maintain a vehicle file with all release documents.
Mechanical Repairs
- Coordinate with drivers to address reported vehicle issues and arrange towing for breakdowns.
- Obtain detailed quotes from suppliers after vehicle inspections and issue POs before work commencement.
- Enforce the “No PO, No Work” policy to control costs.
- Ensure suppliers provide ETAs and follow up on repair progress.
- Ensure thorough inspection and documentation of vehicle condition upon collection post-repair.
Motor Vehicle Accidents (MVA)
- Ensure accident-damaged vehicles are quoted for repairs within 48 hours of the incident.
- Separate quotes must be obtained for panel beating and mechanical repairs.
- Arrange for assessors for repair quotes exceeding R40,000 and manage claims effectively.
- Coordinate replacement vehicles for branches upon PO receipt.
- For write-offs, ensure critical planning for disposal, strip-off processes, and Capex 2 completion.
- Monitor suppliers for adherence to timelines, parts procurement, and repair progress.
- Conduct weekly inspections for major repairs, ensuring regular updates on open order reports.
Compliance & Inspections
- Oversee regular physical inspections of fleet vehicles, ensuring Certificates of Fitness (COFs) and GreenFleet updates are current.
- Monitor vehicle tracking systems and respond to alerts promptly.
- Facilitate vehicle swaps or replacements as operationally necessary.
- Manage and order replacement vehicles in line with budget allocations.
Key Performance Indicators (KPIs)
- Fleet Availability: Ensure service schedules and repairs result in minimal vehicle downtime.
- Cost Control: Adherence to budgets through strict PO issuance and repair authorization processes.
- Compliance: Ensure adherence to all SOPs, safety, and legal requirements (e.g., COFs, GreenFleet tracking).
- Driver Accountability: Enforce inspection and documentation protocols for all vehicle interactions.
- Supplier Management: Maintain strong relationships with suppliers to ensure timely repairs and parts availability.
- Documentation Accuracy: Maintain complete and up-to-date vehicle files for audit purposes.
Competencies & Skills
- Technical Knowledge: Strong understanding of vehicle maintenance, repair processes, and fleet management principles.
- Organizational Skills: Ability to manage multiple service schedules, repairs, and replacements efficiently.
- Communication: Clear and concise interaction with drivers, suppliers, and branches.
- Attention to Detail: Ensures compliance with SOPs and proper documentation of all processes.
- Problem-Solving: Ability to handle unforeseen issues such as breakdowns or delays effectively.
Qualifications & Experience
- Minimum 3 years of experience in fleet/transport supervisor or controller or related role.
- Familiarity with vehicle maintenance plans, servicing, and repair processes.
- Proficiency in using fleet management software and tracking tools.
- Strong administrative skills for document handling and reporting.
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Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration – Grade C
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
Customer Engagement
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Administration
- Ensure all relevant documentation is completed accurately, neatly and in full.
- Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
- Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
- Accurate stock and inventory management.
Solutions Implementation
- Implement the specified solution as agreed with the customer on quotation acceptance.
- Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
General
- Handling of classified information
- Completion of Case Studies to serve as training material for up & coming technicians.
- Teach, coach and mentor wireman and assistant technicians from time to time.
- Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration – Grade C
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall purpose of the job:
- To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.
Minimum qualifications and experience:
- PSIRA registration – Grade C
- Valid Driver’s Licence
- Minimum 3 to 5 years Technical experience
- Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
- Matrix from a Technical High School preferred.
- Tertiary qualification in electronics / electronic engineering preferred.
Duties & Responsibilities:
- Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
- Review how the existing system fulfils these requirements and what the current shortcomings are.
- Identify the root causes of false alarm activations.
- Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
- Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
- Own the customer up until the false alarm situation has been resolved.
Attributes:
- Results Oriented
- Customer Focus
- Functional Technical Capabilities
- Strong communication skills, both written & verbal.
- Builds Integrity and Trust
- Able to Inspire and Influence.
go to method of application »
Overall Purpose of the Job:
- Ensure effective completion of all administration duties pertaining the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent verbal and written communication
- Minimum of 2 years admin background
- Computer literate – MS Office
- Experience with Listener – advantageous
Main duties & Responsibilities:
- Incumbent has to collect quotes for allocated area.
- Check that quotes are on Listener.
- Assign quotes to a technician.
- Prioritize calls to optimize travelling time for technicians.
- Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
- Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
- Assist sales in booking technicians
- Voiding of Aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and insurance reports
- Scheduling installations for CPT sales
- Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
- Follow up on Top 20, Low Bat and Overactive list
- Resolve all queries related to scheduling immediately and escalate complications.
- Assist technicians, loading of radios and putting on test
- EHS Assistance
- Technical assistance to clients
- Follow up on all jobs with forward for scheduling the same day.
- Ensure department runs efficiently by assisting to relieve in the absence of a team member.
- Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
- Assist in Technical invoicing
- Distribution of service and installation stock to Technicians.
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Job Description
- To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery. Installation and Projects are done within budget and on time.
Key Responsibilities:
- Manage the Installations and Service revenue
- Manage the implementation of Sales through the Technical program in the region
- Manage the fuel consumption within Technical
- Manage the Overtime costs within Technical
- Manage absenteeism and excess leave within Technical
- Manage staff turnover within Technical
- Manage and control the operating costs within Technical (Budget)
- Manage and maintain “wait/lead time” for installations and servicing of alarm systems
- Manage operating costs of the technical fleet vehicles
- Manage and drive the new product line
- Manage the quality inspections and training on the Dealer program
- Manage the attendance of Managers at Technical Department meetings
- Conduct EHS audits within Technical
- Conduct fire and evacuation drills
- Conduct EHS inspections within Technical
- Improve and manage the accident ratio in Operations Departments
- Identify the root cause for customer service issues in Technical
- Manage and compile reports on any outstanding issues on callouts and services rendered
- Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
- Provide guidelines for training and succession planning
- Ensure that the budgeted revenue is achieved
- Ensure that the Sales/Technical program is implemented in the region
- Ensure that the fuel consumption levels are maintained/reduced effectively
- Ensure that overtime is reduced monthly
Qualifications and Requirements:
- Relevant Degree or equivalent
- 5-8 years’ experience in the Fire industry
- Extensive Technical Experience
- People management experience
- Computer Literate (MS Office and Outlook)
- Budgeting knowledge
- Project Management
- Conversant in SAIDSA requirements
go to method of application »
Overall Purpose of the Job:
- The purpose of the position is to provide leadership and assistance to Management throughout the Group to implement the SHE Management System and drive cultural change, with the objective of minimizing accidents, injuries, and environmental damage through promoting compliance with Statutory, Company and Customer SHE requirements. Position will be base at the Head Office – Helderkruin.
Minimum Qualifications and Experience:
- 4-6 years’ experience in Environmental Health & Safety Management in Construction and Subcontractor management
- Diploma / Degree in SHE Management will be an advantage.
- Related Environmental Health & Safety certificates or equivalent courses completed (i.e. RCAT & Risk management, Environmental Health & Safety Management, etc.)
- Computer Literate (MS Word, Excel, Power Point, Outlook, Internet)
- Skilled in delivering training programs, presentations and development of policies and procedures.
- Valid Driver’s License.
- Own reliable transport.
- Willing to travel when required.
Key Responsibilities (Not totally inclusive):
- Drive a culture of “Zero Harm to People and the Environment” across the Group.
- Build strong working relationships to assist Managers to consistently implement the Company’s SHE Policy and Management System.
- Provide leadership, mentoring, guidance and development of SHE Team.
- Promote incorporation of SHE into business planning and assist with establishing SHE management performance measures.
- Develop and implement National SHE Projects, Processes and Procedures.
- Implement and monitor the Risk Assessment and Control System Nationally.
- Implement and monitor compliance with the Contractor Management Program Nationally.
- Assist and coordinate the investigation and management of accidents, incidents and near misses.
- Monitor the performance of each region, report on the performance of each region and report on the effectiveness of the SHE Management system.
- Conduct SHE system quality checks and produce accurate data for use in reporting.
- Develop and coordinate delivery of SHE Training Programs.
- Coordinate the implementation of occupational rehabilitation and the Injury Management Program of legislative changes and emerging issues and communicate with the business.
- Co-ordinate and assist with audits.
- Collaborate across boundaries internally with SHE professionals, and externally with industry, statutory and professional bodies.
- Ability to travel as and when required.
- Attend DOL / DOH audits and investigation.
- Assist with all SHE matters throughout all three divisions within the Group.
Fidelity mySolutions Duties:
- Drive compliance on the system.
- Assist with project management and maintenance.
- Monitor usage and monthly reporting.
- Training and guidance.
- Action plans and status updates.
- Loading SHE system background work for the system to function properly.
Behavioural Competencies:
- Strong ability to multitask, attentive and energetic.
- Ability to work independently and handle pressure.
- Exceptional Communication skills (written and verbal) to relate across all levels in the organization.
- Managerial Courage and ability to communicate effectively with senior management.
- Good interpersonal skills and ability to influence senior management to commit to SHE responsibilities.
- Champion of Integrity and Trust.
- Customer Focus.
- Learning/Change Agility.
- Build Effective Teams and Manage Diversity.
- Manage Vision and Purpose.
- Drive for Results.
- Business Acumen.
Method of Application
Use the link(s) below to apply on company website.
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