Hot Jobs at Hollard Insurance

• Hello… an exciting new opportunity has just become available in our Insure Operations, in the Motor Claims area. We are looking to recruit a Motor Assessor Johannesburg.

Role Objectives:

• To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages.  Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation, from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head office protocols – Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Foster effective relationships with supply chain partners. Technical support to branches and brokers through the supply of accurate information to ensure the most informed decision can be made by business.

Key Responsibilities:

• Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
• Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
• Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic requirements.
• Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
• Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
• Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimised.
• Promote the fair treatment of customers in decisions and actions undertaken.
• Adherence to system procedures and requirements.
• Take accountability for decisions made and ensure at all times any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
• Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
• Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
• Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner.  Ensure SLAs are observed.
• Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
• Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
• Branch support: Local branch support in terms of technical aspects of claims.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Reporting: Produce required reports timeously including detailed analysis thereof.

Required Knowledge and Experience    

• Three years’ experience of accident damage repair estimating required.
• Experience of discussing repair methods and times with supply chain partners and have market credibility.
• Knowledge of commercial and industrial short-term insurance including:
• Risk management
• Claims procedure
• Insurance terminology
• Underwriting procedure (ability to interpret policy wording)
• Reinsurance and treaties
• Product knowledge
• Abuntex licence/ certificate and experience on the system essential

Educational Requirements    

• Matric or NQF4 Equivalent
• B Relevant tertiary qualification advantageous

Deadline:2nd December,2025

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Key Responsibilities:

Your duties and responsibilities as the Lumkani Claims Administrator will include:

 Administering client’s claims:

• Phone Assessments: Conduct thorough phone interviews with claimants to gather necessary information and assess claims.
• Claims Processing: Manage the entire claims process from initial intake to resolution, ensuring timely and accurate processing of claims.
• Backlog management: Managing a backlog of claims effectively to rapidly ensure claims get processed
• Documentation: Review, verify, and maintain all necessary documentation related to claims, ensuring compliance with company policies and regulatory requirements.
• Customer Service: Provide exceptional support to claimants throughout the claims process, addressing inquiries and resolving issues promptly.
• Assessment support: Managing external assessors to ensure proper validation of in-field claims assessments
• Data Entry: Accurately input and update claims data into the claims management system.
• Collaboration: Work closely with other departments and stakeholders to facilitate claim resolution and ensure a seamless process.Reporting: Generate and maintain reports on claim status, trends, and metrics as required.

Required Knowledge and Experience    

Industry experience (any of the below):

• Financial services (particularly insurance)
• Working with office management/ administration
• Experience in administering claims
• Work experience: 2 years

Skills requirements:

Soft skills

• Communication (written and presentation)
• Leadership
• Teamwork
• Flexibility/ adaptability
• Attention to detail
• Time management
• Resilience
• Resourceful
• Confidence
• Problem-solving
• Work ethic
• Decisive
• Work under pressure

Technical skills

• Microsoft Office Word and Excel and/ or G Suite
• Able to navigate the Internet and use a Smart phone with ease
• Experience using planning platforms (e.g. Trello, Asana), G-Suite an added advantage
• Demonstrated methodical and numerical mindset

Personal Attributes

• Detail-oriented with a strong ability to multitask.
• Empathetic and patient when dealing with claimants.
• Quick learner with a proactive approach to problem-solving.
• Team player with a positive attitude.

Educational Requirements    

• Tertiary Education with a focus on Business, and/or Administration
• FAIS Certification (not compulsory but will be an added advantage)

Deadline:2nd December,2025