Claims Administrator (Lumkani) at Hollard Insurance

Key Responsibilities:

Your duties and responsibilities as the Lumkani Claims Administrator will include:

 Administering client’s claims:

• Phone Assessments: Conduct thorough phone interviews with claimants to gather necessary information and assess claims.
• Claims Processing: Manage the entire claims process from initial intake to resolution, ensuring timely and accurate processing of claims.
• Backlog management: Managing a backlog of claims effectively to rapidly ensure claims get processed
• Documentation: Review, verify, and maintain all necessary documentation related to claims, ensuring compliance with company policies and regulatory requirements.
• Customer Service: Provide exceptional support to claimants throughout the claims process, addressing inquiries and resolving issues promptly.
• Assessment support: Managing external assessors to ensure proper validation of in-field claims assessments
• Data Entry: Accurately input and update claims data into the claims management system.
• Collaboration: Work closely with other departments and stakeholders to facilitate claim resolution and ensure a seamless process.Reporting: Generate and maintain reports on claim status, trends, and metrics as required.

Required Knowledge and Experience    

Industry experience (any of the below):

• Financial services (particularly insurance)
• Working with office management/ administration
• Experience in administering claims
• Work experience: 2 years

Skills requirements:

Soft skills

• Communication (written and presentation)
• Leadership
• Teamwork
• Flexibility/ adaptability
• Attention to detail
• Time management
• Resilience
• Resourceful
• Confidence
• Problem-solving
• Work ethic
• Decisive
• Work under pressure

Technical skills

• Microsoft Office Word and Excel and/ or G Suite
• Able to navigate the Internet and use a Smart phone with ease
• Experience using planning platforms (e.g. Trello, Asana), G-Suite an added advantage
• Demonstrated methodical and numerical mindset

Personal Attributes

• Detail-oriented with a strong ability to multitask.
• Empathetic and patient when dealing with claimants.
• Quick learner with a proactive approach to problem-solving.
• Team player with a positive attitude.

Educational Requirements    

• Tertiary Education with a focus on Business, and/or Administration
• FAIS Certification (not compulsory but will be an added advantage)

Deadline:2nd December,2025