Hot Jobs at Mr Price Group

Job Description

• Mr Price Logistics is seeking a highly motivated and detail-oriented Data Scientist Trainee to join our team. This 12-month program is designed to equip you with the necessary skills and knowledge to succeed in a data-driven environment.

Purpose & Objective:

• Develop and implement data-driven decision-making models and provide insights through the application of machine learning, data mining and artificial intelligence methods.
• The Objective is to develop a data scientist with expertise in supply chain and logistics, equipped to drive business growth through data-driven insights to improve business and operational efficiency, reduce costs, increase revenue in line with strategic objectives

Responsibilities

• Data analysis: Assist in analyzing and interpreting complex data sets to inform business decisions.
• Model development: Collaborate with cross-functional teams to develop and implement data models and algorithms.
• Insight generation: Identify trends and patterns in data to provide actionable insights and recommendations.
• Data visualization: Create reports and visualizations to effectively communicate findings to stakeholders.
• Learning and development: Participate in training and development initiatives to enhance data science skills and knowledge.

Qualifications

• Degree: Bachelor's or Relevant degree in Data Science, Statistics, Mathematics, Computer Science, or related field.
• Technical skills: Proficiency in programming languages such as Python, R, or SQL. Statistics and machine learning fundamentals
• Data visualization: (Tableau, Power BI & Excel)
• Data analysis: Strong analytical and problem-solving skills.
• Communication: Excellent communication and collaboration skills.
• Agile learner: Ability to adapt to new technologies and methodologies.
   

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Job Description

• We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintained

Responsibilities

• Monitor and review call centre agents' adherence to processes and systems, addressing identified risks.
• Evaluate telesales and customer care approaches, providing quality ratings and identifying training needs.
• Give feedback to underperforming agents through Team Leaders.
• Ensure consistent, friendly interactions with customers and colleagues.
• Interact respectfully and professionally with all stakeholders.
• Show a willingness to learn and improve, ensuring continuous self-development.
• Maintain a positive work ethic, including multi-tasking and efficient task completion.

Qualifications

• Grade 12/Matric 
• 3-4 years of call centre experience 
• 1 year QA experience (preferred )   
• Multilingual Proficiency
• Strong listening skills 
• Effective internal communication 
• Teamwork abilities
• Knowledge of National Credit Act (NCA) 
• Familiarity with POS systems, voice retrieval systems, debtors' processes, and Microsoft Office.

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Job Description

• As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

Responsibilities

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
• Telephonically confirm employment and personal details to verify information provided on the store application forms
• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

What’s in it for you….

• Enjoy attractive incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications
Education 

• Grade 12 

Experience

• 1 year call centre experience (preferably in new accounts)  
• Accounts applications processing experience (advantageous)  

Skills and knowledge 

• Knowledge and understanding of industry legislature -  Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa)  
• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
• Active listening - ability to listen attentively to customers’ needs and concerns, ensuring they feel heard and understood.
• Empathy - showing understanding and compassion towards customers, making them feel valued and supported. 
• Problem-Solving - quickly identifying issues and providing effective solutions 
• Attention to detail - ensuring accuracy in customer information and account setup processes 

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Job Description

• Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.                                                              

Responsibilities
Stock Management:

• Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.                         

Sales Growth & Profitability:

• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget                         

Risk Management:

• Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring)  reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.                               

Customer Experience Management:

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development:

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Innovation:

• Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.                                                                                                                                                                                         

Qualifications

• NQF level 4 (Grade 12) or equivalent
• 3 years' experience in a store management position
• Sales & service management, budgeting, computer literacy, communication skills
• Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding