The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Job Description
Store Manager_Mr Price Home,Sandown Crossing, Parklands:
- Join the Magic at Mr. Price Home! Are you ready to take the lead and create enchanting shopping experiences for our customers? If you're a dynamic, creative, and customer-centric individual, we have the perfect opportunity for you as a Store Manager at Mr. Price Home!
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
- Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade: 12
- 3-4 Years’ experience in a store /retail management experience
- 3-4 Years sales & service management.
- Budgeting.
- Computer literacy.
- Excellent Communication and interpersonal skills.
- Retail trade.
- Brand, customer & product understanding.
- Strong business acument and problem - solving skills
- A passion for home decor and design
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Job Description
- As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
- Review and assess customer financial documents to support account application decisions.
- Communicate with customers to request missing documentation and provide guidance on completing their account applications.
Qualifications
- Grade 12
- 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
- Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
- Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
- Problem-Solving - quickly identifying issues and providing effective solutions
- Attention to detail - ensuring accuracy in customer information and account setup processes
- Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
- A proactive, open-minded attitude with a strong willingness to learn and grow.
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Job Description
- Mr Price - Shoprite Centre, Middelburg:- Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade 12.
- 3 to 5 years' experience in a retail store management capacity.
- Knowledge on sales & service management.
- Budgeting knowledge.
- Proficiency in MS Office.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
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Job Description
- Reporting to the Managing Director – Mr Price, this role involves developing and implementing operational strategies aligned with company goals to ensure efficient, sustainable, and profitable operations, ultimately achieving our sales, profit, and growth targets.
Responsibilities
- Formulate, lead and measure the implementation of the Operations strategy for the business.
- Contribute to the development of the Company strategy and ensure communication & a clear understanding thereof throughout the business.
- Monitor sales & performance of key indicators on the Ops dashboard to raise any opportunities and concerns with Ops Management.
- Analyse sales & profitability reports by store, area and region to identify risk & opportunities, ensuring the Ops team can implement actions for improved performance.
- Lead the operations & visual team in achieving the customer experience strategy and imperatives, ensuring that Mr Price customer service, in-store experience & visual standards are executed.
- Investigate and identify growth opportunities within the operations environment through the execution of our new store growth strategy as well as revamps & relocations to achieve profit objectives.
- Collaborate, formulate and execute the store design, innovation and in-store experience strategy.
- Leading and inspiring the Ops management teams, across geographical areas, to deliver Dashboard KPI's & operational strategy through regular store visits, weekly conference calls, one-on-ones etc, to consistently ensuring effective communication.
- Identify and drive training needs, coaching and development with a key focus on Talent management and succession planning, including effective performance feedback to achieve high performance teams.
- Manage and maximise resources available, including expenses, to achieve return on investment.
- Manage stock losses in line with company processes to achieve Operations KPI's.
- Identify opportunities to reduce trading space or consider store closures to maximise profitability
- Identify opportunities & trends in our assortment shape, depth and location of product in stores to ensure that sales are optimised.
- Lead the seasonal space planning (GMROM & GMROI) and store sales reforecasts monthly.
- Deliver a seasonal post mortem to the business on merchandise operations performance.
- Security Risk Control of all Operations assets and the timely escalation with the relevant internal and external stakeholders regarding any matters
Qualifications
- Relevant Degree or NQF level 6 equivalent
- 7+ years experience in a similar Retail Store Operations Senior Leadership position
- Knowledge and understanding of Retail Value Chain, insights and trends.
- Understanding of various sales platforms & territories.
- Commercial acumen, analytical and report writing skills.
- Sound communication & negotiation skills
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Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
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Job Description
- Miladys, a trading division of the Mr Price Group is currently recruiting for an experienced Senior Merchandise Planner. Reporting into the Planning Manager, you will be responsible for managing a particular department within the division. This role requires someone who enjoys developing a strong understanding of our product and our customer. You will use this knowledge to partner closely with your Buyers to develop a product strategy that will ensure the department attains maximum profitability. Once a product strategy is determined you will work closely with your team of to ensure it is executed as efficiently and effectively as possible
Responsibilities
- To meet your objectives you will lead the team in completing a detailed weekly analysis of your department's performance where you must also react to opportunities or possible risks in the market to either maximize sales or reduce loss in sales.
- You would be responsible for controlling the budget for the respective department and must develop key relationships with stakeholders internal and external to execute the business strategy.
- Finally, as your season draws to a close you would then start to develop a strategy going forward based on what happened previously, what is happening currently in your business and to identify new opportunities that exist in the market for you to capitalize on.
- Your ability to oversee and develop others (incl. trainees) along with a constant hunger to review and improve processes would be advantageous!
Qualifications
- A relevant tertiary qualification – BCOM Finance, Accounts, Supply Chain, Economics
- 3-5 years relevant Merchandise Planning / Retail Planning experience
- Advanced Level understanding of RPAS (Arthur Planning)
Knowledge/ Skills required:
- Commercial acumen
- Economic understanding of supply & demand
- Retail market & industry knowledge
- Numerical skills
- Communication skills (verbal & written)
- Negotiation skills
- Computer literacy
- Conflict management
- Analytical skills.
- Business understanding of Miladys business processes, MRPG Systems & BI and the Miladys customer preferable
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Job Description
- Mr Price - Cape Gate, Cape Town:- A Store Merchandise Manager is essentially an Assistant Store Manager whose primary focus is Floor and Visuals. Ensure a seamless process from back of house to front of house to enhance the total customer experience.
Responsibilities
Customer Experience:
- Work in conjunction with Visual Merchandise Display artist with regards to Windows & Drive aisles, Floor / department layouts, In-store Merchandising and housekeeping. To ensure adequate staff planning to support service orientated environment.
Sales:
Ensure sales targets are achieved through:
- Effective replenishment processes.
- Promotions and Mark downs correctly actioned.
- Daily floor walks, monitoring and Tasking.
- Ensure effective Fitting room processes that are customer friendly.
Stock Management:
- Monthly baycounts.
- Monthly analysis of space to sales ratios.
- Odds & Mark downs management.
- Floor preparation for stock takes.
- Weekly stock feedback to BUL on: Top & bottom sellers, Quality issues and Over & Under stocks.
Qualifications
- Grade 12.
- 2 to 3 Years store experience in a Visual Merchandise Supervisory/Management focused capacity.
- Knowledge on sales & service management.
- Proficiency in MS Office applications.
- Effective Communication skills.
- Business understanding of retail trade, brand, customer & product.
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Job Description
- Under general direction create the department's astute pre-season & in-season store sales plans that meet the store's needs in terms of the correct buy shape per store profile & maximize store sales, clearance and space.
Responsibilities
Current Trade:
- Extract & analyse store KPI's by sub department season.
- Complete a draft report highlighting all issues impacting performance.
- Lead a discussion to develop an action plan that will maximize store sales, clearance & space.
- Collaborating with the merchant planner re-forecast in-season store sales to adjust for the current trade variances.
- Convert the store sales plan to a stock plan in OTS (Open to Ship) in order to adjust SAS (Strategic Allocation System) allocations.
- Report variances & action plan in store size service levels & store cover ratios.
Post Mortem:
- Collaborating with the merchant planner to review the previous season's zero-based plan (ZBP) in order to conclude the previous seasons missed opportunities.
- Summarize in a post-mortem the previous seasons performance (sub department. store season KPI's, grade & portfolio) based off current trade reports & compile key lessons learnt.
- Complete store grading in APS (Assortment Planning System) in order to provide the merchant planning team with unit buy recommendations which will inform their strategy.
Seasonal Strategy:
- Collaborating with the merchant planner develop a seasonal strategy for the sub department which will include strategic objectives & a top line financial plan which is aligned to the previous seasons post mortem & growth opportunities in comparable, new, enhanced stores as well as reduced & discontinued stores.
- Contribute to the strategy discussion & aggregate the seasonal strategy to be presented to the management team ensuring it is aligned to key company growth initiatives.
Building an Assortment:
- Collaborating with the merchant planner build the assortment plan in order to balance the assortment back to key strategic store requirements.
- Amend where required store grading & unit buys in order to finalize assortment to buy.
- Contribute to the preparation of the required presentation documents in order to articulate variances to strategy in respect of profiles, grades & stores.
Product Allocation/Stock Allocation:
- Collaborate with Trainee Location Planner &/or Junior Location Planner to ensure all store performance deviations are actioned prior to final allocation finalization.
- Adjust & balance the forward allocations checking that required units per store are met & that the strategic assortment shape is executed as per the OTS (Open to Ship) plan.
- Monitor units being accrued for new store openings & report on variances.
- Perform store consolidations in order to optimize store stock levels.
Coaching & Development:
- Provide direction & mentorship to Trainee's, Juniors and Location planners
Qualifications
Education:
- University or Diploma Qualification with 2-3 related quantitative or supply chain subjects
Experience:
- At least 3 years' experience as a Location planner (excluding time as a Trainee/Junior)
- Experience mentoring and coaching in Location
- Proven track record with the success in development of Trainees & Juniors within Location
- Completed all available planner classroom training
- Deep functional expertise in Location planning
- Proven performance and experience in variety of products
Knowledge/ Skills:
- Knowledge on Current Trade.
- Skills pertaining to Post Mortem reports.
- Skills and ability to build a Seasonal Strategy & Assortment.
- Candidate must be computer literate & have knowledge on planning systems.
- Candidate should possess retail knowledge, brand and product understanding, customer & retail market.
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Job Description
- Strategize, plan and execute a balanced profitable assortment in collaboration with the buyer and location planner, based on historical, trend and customer/store analysis in line with the Company's strategy.
Responsibilities
Stock Management:
- Ensure that orders are placed within specific time lines and with strategic suppliers in order to meet demand as predetermined in the strategy and review process.
- Review and adapt PIS (Put into stock) based on external factors (supplier issues, DC issues etc.).
- In reaction to current trade and customer demand, adjust forward order book and address poor performing stock through markdowns.
Business Growth & Opportunity:
- Drive the growth & profitability of your department through increasing sales by analyzing proposed growth opportunities, testing category extensions & understanding competitors (through comp shops), with our customer in mind.
Merchandise Strategy:
- Develop a seasonal product strategy for your department, in line with company strategy (considering post-mortem analyses, PMO (Price Mark On) targets, test money, OTB (Open to Buy), budgets, pricing strategies, supplier strategies, marketing & digital, etc.) in order to achieve department targets
Product Review:
- Develop a strategic assortment for the department (considering sub cats, planned promotions, volume opportunities, store profiles, optimums, price-point plan, replenishment etc.) in line with company and seasonal strategies in order to meet department review plan targets.
Current Trade:
- Consistently monitor and react to current trade by analyzing product and store performance for your department & make appropriate trade decisions (including stock and order book management, actioning markdowns, promotional activity, supplier negotiations for cancellations and discounts) in order to potentialize sales.
Qualifications
Education:
- Degree or NQF Level 6 / Diploma
Experience:
- 3 Years retail planning experience
Knowledge/ Skills:
- Commercial acumen
- Economic understanding of supply & demand
- Retail market & industry knowledge
- Numerical skills
- Communication skills (verbal & written)
- Negotiation skills
- Computer literacy
- Conflict management
- Analytical skills
- Business understanding of Milady's business processes, MRPG Systems & BI and the Milady's customer.
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Job Description
- Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
- Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
Risk Management:
- Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Qualifications
- NQF level 4 (Grade 12) or equivalent.
- 3 Years' Experience in Retail (Management Experience Advantageous).
- Understanding of Sales & Service Management.
- Budgeting Skills.
- Computer Literate.
- Good Communication Skills
- Understanding of Retail Trade.
- Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.
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Job Description
- As a Sales Team Leader in a dynamic, multi-campaign call centre environment, you’ll drive team performance, ensure campaign excellence, and translate strategy into results. Reporting to the Team Manager, you’ll lead execution, coach your team, and deliver insights that shape future sales success.
Responsibilities
- Lead and manage 3+ concurrent credit sales campaigns.
- Ensure timely rollout and brand compliance across all campaigns.
- Monitor KPIs (lead volume, conversion rates, revenue) via CRM tools.
- Conduct regular 1:1 coaching and track individual performance improvements.
- Maintain team productivity and quality benchmarks.
- Deliver weekly performance reports with actionable insights.
- Collaborate with management and marketing to refine campaign strategies.
- Recommend data-driven improvements to messaging, targeting, and incentives.
- Share best practices and support onboarding for new initiatives.
Qualifications
- Matric
- 3–5 years in sales within a call centre environment with proven target achievement.
- 1 year in a leadership role, preferrably in a multi-campaign call centre setting
- Strong campaign management and performance tracking skills.
- Proficient in CRM systems (e.g., Salesforce, HubSpot).
- Knowledge of consultative and value-based selling.
- Strong analytical, coaching, and communication abilities.
- Familiarity with ethical sales practices and regulatory standards.
Method of Application
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