The Mr Price Group (MRPG) is a fashion value retailer, selling predominantly for cash. The Group retails Apparel, Homeware and Sportsware and is one of the fastest growing retailers in South Africa. Our History: 1885 - The first John Orrs store opens 1934 - The first Hub store opens 1952 - John Orrs is listed on the JSE 1967 - Acquisition of two Miladys s...
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Responsibilities
- Ensure a timeous and effective response to first line support queries and problems to resolve issues arising from the use of applications, escalating these where they cannot be resolved.
- Analyse trends in incidents reported and resolved to provide insights to developers and the IT team management on areas of concern or repeated problems within applications or systems.
- Document the process applied and resolution used to resolve incidents to maintain a library of knowledge to be shared with support and IT team management.
- Ensure incidents are resolved as per SLA.
- Ensure User Access to and Master Data in all applications are managed accurately and on a timely basis.
- Proactively review respective applications, systems and processes to highlight and ensure the mitigation of any risks.
- Address risks identified and raised by internal and external audit on a timely basis.
- Ensuring compliance with best practice and standards.
- Build a sustainable working relationship with customers to ensure good customer service.
- Work with both internal and external teams to drive root cause resolution of incidents logged.
Qualifications
What we’re looking for?
- IT Diploma or Degree
- 1+ years’ working experience with:
- SQL
- Data & Root Cause Analysis
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Job Description
Store Manager_Mr Price Home, Brackenfell, Cape Town:
- Join the Magic at Mr. Price Home! Are you ready to take the lead and create enchanting shopping experiences for our customers? If you're a dynamic, creative, and customer-centric individual, we have the perfect opportunity for you as a Store Manager at Mr. Price Home!
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Implement Innovation initiatives from Head Office to delight our customers and improve in-store processes.
Qualifications
- Grade: 12
- 3-4 Years’ experience in a store /retail management experience
- Sales & service management.
- Budgeting.
- Computer literacy.
- Excellent Communication and interpersonal skills.
- Retail trade.
- Brand, customer & product understanding.
- Strong business acument and problem - solving skills
- A passion for home decor and design
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Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
Job Description
- A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
Responsibilities
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
Qualifications
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
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Job Description
- The Junior Planner manages the product lifecycle over a multi-period view to maximise sales and gross profit for cellular by developing, forecasting, and actively managing accurate budget plans and stock allocation and fulfilment targets.
Responsibilities
Planning
- Develops a stock management plan including identifying growth opportunities, identifying new sub-categories, compiling range reviews, and presenting to management.
Current Trade
- Efficiently ensures the complete management of stock movement with regard to allocations, reallocations, transfers, distribution, customer orders and markdowns. Timeously compile a review presentation, articulating variances to plan and present product by month flow with price points per store grade, units, and financial roll up.
Post Mortem
- Efficiently compiles a detailed post mortem report against set plan - detailing missed opportunities, risks and incorrect planning decisions. This should include a financial and key driving attribute post mortem report.
People Management
- Lead the team in developing, building and executing a cohesive, well balanced product planning strategy and reacting to Current Trend.
- Ensure workload is effectively distributed, create opportunities for two-way communication and address any team dynamic or engagement concerns.
- Identify and address training needs, provide effective feedback, coaching & development to create a high performance team and build succession.
- Review of allocations
Buying / Supplier Management
- Manage Supplier relationships.
- Conduct relevant competitor analysis and store visits and relay findings to the Buying Brand Merchant and team
- Negotiate Pricing and deals with Suppliers
- Conduct relevant competitor analysis and store visits and relay findings to the Product Team to ensure we are in line to the market and being competitive
Operational Management
- Liaise with the operational Team Current laydowns, Promotions and any other product changes that needs to be communicated to store level.
- Oversee Product Co ordinators who Liaise with stores resolving order issues, amendments, repair queries and general product queries
- Work closely With the Area Managers regarding Product performance in their Region and ways we can help them to improve
Qualifications
Education:
- Matric
- Preferably Degree in Business, Supply Chain and/or Finance, CIPS and related degrees
Experience
- 2-3 years experience as a Allocator/Retail/ merchandise/product planner
Knowledge/ Skills:
- Knowledge of cellular devices
- Accessories
- Equipment
- Analytical skills
- Numerical skills
- Microsoft Office
- Communication and collaboration skills
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Job Description
- To offer our customer mass market trend led fashionable, category and item dominant assortments of the wanted items for the season at great value on an ELDP (Every Day Low Prices) basis, with a focus in future to be in-house design led, driven by current trade.
Responsibilities
Current Trade:
- Drive current trade through reaction and agility to ensure that planned sales are met or exceeded.
- Develop proactive action plans that address product performance issues and action accordingly in collaboration with planner and feedback to management.
- Communicate any changes from current trade that impact other departments such as resource, marketing and visual merchandising.
- Monitor and manage sales by style, pre-production timelines orders and performance milestones to ensure delivery performance through reaction to current trade.
- Manage Supplier relationships and resolve delivery issues with suppliers.
- Conduct relevant competitor analysis and store visits and relay findings to the Buying Brand Merchant and team.
Post Mortem & Seasonal Strategy:
- Compile and present to senior business leaders a post mortem on trade reports, including good, bad and ugly based, competitor analysis, supplier performance, actual product execution as well as marketing and trend feedback.
- Formulate a sub category strategy that forms the basic of the seasonal assortment framework, ensuring item dominance and clarity of offer for our customer, incorporating trend and post mortem learns for the foundation of this strategy.
- Formulate a seasonal Supplier strategy with your team, inclusive of the resource department that is well considered, risk balanced, allowing for an agile, highly reactive strategy whereby the golden rule forms the basic of the supplier partnership.
- Compile and present to senior business leaders a seasonal strategy including sub cats against the determined.
Assortment, Booking & Production:
- Based on strategy calls, confirm trends, source samples and present range.
- Confirm supplier roll up with the resource department.
- Work with designers to ensure that graphics, artwork and CAD building are proactively briefed and produced timeously for review.
- Responsible for assortment building in collaboration with planner, present back to Brand Merchants if applicable.
- In collaboration with the greater team in preparing for review ensuring that the range is aligned with seasonal strategic objectives.
- Prepare range and verify that all KPI’s, width & depth, PMO & sales targets are aligned.
- Align the booking process with production timelines and in-store deliveries in collaboration with planner and resource.
- Ensure the fit and pre-production sample process delivers the right quality for the right price, and is aligned with the production process and timelines.
- Confirm and raise purchase orders and any amendments in full detail.
Travel:
- Travel locally and abroad to assess current market trends and provide detailed feedback accordingly
Team Commitment:
- Contribute proactively in all team meetings and working sessions.
- Provide direction and coaching to the Trainee Buyer and/or Junior Buyer.
Qualifications
Education:
- Diploma/Degree: Fashion Design or Clothing Management.
Experience:
- 3 - 4 Years Buying Experience.
- Manufacturing Experience (advantageous).
Knowledge/ Skills:
- Knowledge of Garment Construction, Fabrics, Fibres & Quality.
- Trading Mentality.
- Negotiation & Presentation Skills.
- Product Knowledge.
- Understanding of Merchandise Process.
go to method of application »
Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
Job Description
- A Store Manager will lead a team of passionate associates in maximizing store sales/turnover, ensuring the stock loss benchmark is maintained and managing the administration of the store.
Responsibilities
- Promote sales.
- Manage stock, and control expenses to meet business targets.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all company policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above-average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
Qualifications
- Matric / Grade 12, Mathematics an advantage
- 2 years’ experience in a Retail Store Management or Assistant Store Manager role preferably in a similar retail environment.
- Excellent business English, both verbal and written
go to method of application »
Job Description
- Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.
Areas of Responsibilities:
- Sales & Customer Experience Management
- Team Management
- Stock Management
- Risk Management
- Lay Buy Management
- Power Cell Controls
Qualifications
- Matric / Grade 12 is a must or NQF Level 4
- 1-2 years` experience in retail (supervisory experience advantageous)
- Sales & service management, computer literate, communications skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Customer focused
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
go to method of application »
Job Description
- Lead and manage the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets, innovation initiatives and customer service standards are met and exceeded.
Responsibilities
Stock Management:
- Ensure that stock is accurately received & unpacked to merchandise and replenish the store.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorise write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
Sales Growth & Profitability:
- Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness. This may include:- In-store marketing, competitor shopping. Drive credit, Insurance, Mobile and Cellular performance to achieve the agreed budget
Risk Management:
- Conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
Leadership & Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
- Recruit, administer & manage performance in accordance with company policies and procedures.
Innovation:
- Ensure implementation of Innovation initiatives from Head Office (Mpos, MRP Empower, E-docs and Money Hub) to delight our customers and improve in-store processes in a more efficient manner.
Qualifications
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales & service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
go to method of application »
Job Description
- Strategize, plan and execute a balanced profitable assortment in collaboration with the buyer and location planner, based on historical, trend and customer/store analysis in line with the Company's strategy.
Responsibilities
Stock Management:
- Ensure that orders are placed within specific time lines and with strategic suppliers in order to meet demand as predetermined in the strategy and review process.
- Review and adapt PIS (Put into stock) based on external factors (supplier issues, DC issues etc.).
- In reaction to current trade and customer demand, adjust forward order book and address poor performing stock through markdowns
Business Growth & Opportunity:
- Drive the growth & profitability of your department through increasing sales by analyzing proposed growth opportunities, testing category extensions & understanding competitors (through comp shops), with our customer in mind.
Merchandise Strategy:
- Develop a seasonal product strategy for your department, in line with company strategy (considering post-mortem analyses, PMO (Price Mark On) targets, test money, OTB (Open to Buy), budgets, pricing strategies, supplier strategies, marketing & digital, etc.) in order to achieve department targets
Product Review:
- Develop a strategic assortment for the department (considering sub cats, planned promotions, volume opportunities, store profiles, optimums, price-point plan, replenishment etc.) in line with company and seasonal strategies in order to meet department review plan targets.
Current Trade:
- Consistently monitor and react to current trade by analyzing product and store performance for your department & make appropriate trade decisions (including stock and order book management, actioning markdowns, promotional activity, supplier negotiations for cancellations and discounts) in order to potentialize sales.
Qualifications
Education:
- Degree or NQF Level 6 / Diploma
Experience:
- 3 Years retail planning experience
Knowledge/ Skills:
- Commercial acumen
- Economic understanding of supply & demand
- Retail market & industry knowledge
- Numerical skills
- Communication skills (verbal & written)
- Negotiation skills
- Computer literacy
- Conflict management
- Analytical skills
- Business understanding of Milady's business processes, MRPG Systems & BI and the Milady's customer.
go to method of application »
Job Description
- An Assistant Manager is accountable for relieving the Store Manager in their absence and assists in maintaining company standards of housekeeping, merchandising, shrinkage control, discipline, and security.
Responsibilities
- Banking of money
- Relieve store manager
- Maintain company standards of housekeeping, merchandising, shrinkage control, discipline, and security
- Ensure compliance of all company procedures
- Assist store manager in management of staff
- Ensure front end controls are in place
- Oversee the cash office
- Minimize stock loss Customer Service
- Introduce sales initiatives to reach store targets
Qualifications
- Matric / Grade 12 (Mathematics an advantage) or NQF Level 4
- Previous experience managing people
- Previous experience managing a department
- Previous clothing retail experience would be highly advantageous
- Strong communication skills
- Strong admin skills
- Decision maker
- Organizational skills
- Planning
- Maintain productivity
- Leadership
- Enthusiastic
- Ethical and great integrity
- Honesty
- Proactive
- Self-motivated
Method of Application
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