Hot Jobs at MTN

Job Description

Mission:

• To support and action the Supersonic and MTN FTTH billing processes by supporting the delivering accurate and timeous billing to internal & external customers

Responsibilities

Key Performance Areas:

Role Complexity:

• Monitor system performance through root cause analysis.

Task Complexity:

Planning and scheduling of Billing runs:

• Plan, schedule and control bill runs and migrations
• Contribute towards continuous improvement and innovation at process and procedure level

Billing Operations and Coordination:

• Provide end-to-end supervision of the Billing processes, ensuring that all service provider corporate and consumer customers and staff are billed correctly in accordance with predefined quality assurance processes and standards
• Import all manual Voice Call detailed report before Billing run
• Perform quality checks on Excel documents generated post bill runs, highlight any problems and escalate/resolve if possible.
• Quality checks on data generated during the bill run sign off and authorize supplier to commence printing/mailing.
• Perform quality checks at supplier (printing and mailing) throughout the process to ensure minimum/zero error.

Vendor/SLA Management

• Take ownership and resolve/escalate all billing queries as highlighted during the course of the month.
• Billing Cycle Management and ensure timeous cycle migrations
• Participation in Pilot programs – Pilot billing as well as systems and Business impacts
• Resolution of any billing issues timeously and ensuring appropriate corrective action via Support teams.
• Ensure revenue leakages identified via the Revenue Assurance process are continuously updated on the billing system.
• Ensure that package and tariffs are created according to requirements and authority, tested and delivered timeously.
• QA of the packages and tariffs created prior to release
• Generate and prepare monthly Billing Operations reports.
• Ensure the logging Change request for system enhancements.
• Assume responsibility for all audit point requests for the billing Ops department.

Process and procedure effectiveness:

• Resolve billing issues and queries timeously, ensuring appropriate corrective action through IS
• Maintain relationship with Vendors
• Ensure that workflow continues without interruption
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance

Financial Management:

• Ensure month end procedures are completed by the 3rd of each month including GL and Aging reconciliations.

Quality Management:

• Ensure evaluations and quality checks are done according to Supersonic quality standards
• Ensure adherence to credit management
• Ensure service delivery according to Supersonic quality standards
• Ensure that the Audit points and findings are addressed and completed

Customer Satisfaction / Customer Service

• Continuously seek feedback from clients/ stakeholders to improve on quality and customer service standards
• Liaise with the various customers on their billing and service/support requirements
• Facilitate Billing Operations Induction to new staff members as required by HR Business Partners
• Provide input on request from other Supersoni functional areas
• Understand customer needs and develop and fine-tune systems accordingly
• Put contingency plans in place to prevent delays in the billing process and enhance the customer experience
• Understand customer needs and input into the fine-tuning of processes and procedures accordingly
• Provide advice on the best approach to reach the best results

Qualifications

Education:

• 3 Year Diploma in Finance

Experience:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising others
• Experience working in a medium organization

Knowledge:

• Computer literacy.
• Knowledge of billing system applications.
• Knowledge of credit management.

Skills / physical competencies:

• Communication skills. (verbal & written)
• Analytical skills.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Planning skills – plan, priorities, resource allocation and deliver on time
• Analytical skills – weighing up the pro’s and con’s; making sense of information
• Delegation skills – allocation of tasks and coaching
• Problem solving skills
• People management skills – managing and monitoring performance
• Conflict management skills
• Ability to meet deadlines

Behavioral qualities:

• Team orientation – strengthening teams
• Relationship builder – strong people-focus
• Service orientation
• Customer centricity
• Assertive
• Strong detail focus - attention to detail and accuracy
• Action-oriented
• Perseverance
• Methodical and systematic
• Operate with integrity (high ethics) –to maintain confidentiality
• Independent-minded – ability to work independently
• Reliable and dependable
• Adherence to Supersonic values

General working conditions:

• Unplanned overtime
• Shift work required when systems build roll outs occur.
• Standby on all Bill Runs.
• Constant pressure to meet tight deadlines

Quality Standards:

• Communication of billing problems/issues immediately upon noticing.
• Supervision of data on Eppix and IZ billing system (monthly reports and clean ups will be evidenced in data integrity).
• Supervision of system enhancements - prompt investigation and feedback to the business (24 hours suggested)
• Supervision of operational performance issues – prompt investigation and feedback to the business (24 hours depending on category of error)
• Establishment of a multi-functional team with corporate supervisors and management.
• Ensure that all Billing related audit points are successfully closed within given time and quality standards.
• Accurate monthly reports generated on the 3rd working day of the new month
• Customer satisfaction index, CMAT targets
• Dissemination of information
• Successfully meet KPI’s as per agreed Performance agreement.

Apply Before 09/18/2025

go to method of application »

Job Description

• The Specialist – Data Analyst is responsible for the delivery of highly relevant BI reports/dashboards. Coaching colleagues for self-service BI capabilities. Extract key insights from data analytics in order to grow and secure business and operations. 

Responsibilities

Key Performance Areas: 

Core, essential responsibilities / outputs of the position (KPA's)

Operational Delivery

• As a very active member of the Strategy & BD Team, he/she will rapidly become the data expert of the company to detect threats & opportunities. He/she will take care of the ongoing improvements of the Bayobab Business Intelligence capabilities with close interactions with business lines.   
• He/she will make sure the company is moving towards a data driven decision-making process. 

Business Intelligence 

• Responsible for data analytics:  descriptive, diagnostic, predictive & prescriptive analytics 
• Responsible for developing and overseeing the company's Business Intelligence (BI) capabilities & architecture (in collaboration with the relevant BU’s) Ensure quality of a self-service and ongoing improvements of the BI tool taking feedback of users into account 
• Responsible for BI reporting with respect of deadlines, quality of the reports
• Manage data sources -availability, quality and enrichment 
• Responsible for Data Visualisation to create intuitive dashboards and reports for easy interpretation and decision-making.
• Responsible for data governance (internal & external) with strong attention to compliance, with the support of legal & external advisers – Tracking new regulations & best practices 
• Integrate BI capabilities in the company’s digital landscape 
• Drive KPI definition & metric building to ensure single definition and source of truth across the organization
• Data/KPI change management and training

Data driven organisation

• Make sure there is adequate use of data at Bayobab Group & Infraco/Fibreco levels 
• Permanently looking for solutions to improve/innovate (BICC & external insights) 

Role Deliverables (high quality & accuracy, condensed & visuals) 

• Design reports/dashboards/analysis in a way to ease understanding 
• Guarantee accuracy of reports/dashboards/analysis (with stakeholders) as these are basis for the decision-making process 
• Automate as much as possible 
• Ensure a good structure of reports/dashboards & analysis library 
• Close collaboration with business on IT data and reporting needs

Qualifications

Job Requirements

(Education, Experience & Competencies)

Education:

• Minimum undergraduate bachelor’s degree (Business orientation) 

Experience: 

• At least 3-5 years working in Business Intelligence field    
• Worked across diverse culture and geographies 

Competencies:

• Very strong data analytical skills, ability to extract valuable insights from a large set of various data 
• Solid knowledge & experience of Power BI 
• Good understanding of the telecom/IT sector (wholesale infrastructure & service is a plus) 
• Very curious 
• Eager to learn 
• Problem solver 
• Team player with the ability to create value as individual as well as Team Member 
• Walk-the-talks  
• Stress resilient 
• Business acumen 

Other: 

• Excellent verbal and written communication skills.  
• Excellent interpersonal and customer service skills. 
• Excellent organizational skills and attention to detail. 

Apply Before 09/17/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job

• To drive the effective implementation of the Digital Product segment value propositions, and the Go-To-Market (GTM) and experience design strategies, while ensuring continuous improvement to the overall combination of services.
• To maximise market penetration, growth, and profitability, through an enhanced customer experience, in line with the Digital Product strategy, operating model and business plan.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

• The role of Senior Manager : Digital Product operates within the following context:
• A highly competitive environment, requiring product innovation with agile delivery;
• Driven by the strategic objectives of the business unit, aligned to MTN SA;
• Control and governance in accordance with policies, procedures, legal and regulatory;
• Leading with new innovation for the segment;
• Maintaining an accurate, fit-for-purpose propositions and features;
• Alignment to the business sales, segment and operational performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy Development and Implementation

• Drive the effective implementation of value propositions and GTM and customer experience design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability;
• Provide direction, structure, business plans and support and ensure these are in line with the overall strategy, divisional goals, and market needs and requirements; and
• Identify required resources, personnel and funding to achieve the divisional goals.

General

• Manage the strategy execution process for the segment, focusing on the customer value proposition, aligned with the GTM model;
• Ensure synergy across the functional area through effective management of inter-functional relations and activities;
• Ensure that local business requirements for key Customer Value Management (CVM) are defined, including campaign management and measurement systems;
• Manage the implementation of marketing frameworks and ensure it is increasing brand presence across the customers in this segment; and
• Ensure that local customer contact rules are in compliance within relevant standards.

Value Propositions

• Work inter-functionally to define the value propositions (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market;
• Review and provide input into the development of value propositions and business cases for up-to-date innovations product portfolios and offer recommendations to the general manager; and
• Drive and manage the implementation, ensuring alignment to the overall Customer Value Proposition and strategy.

Go To Market (GTM)

• Provide input into and makes recommendations to the General Manager on the development of a viable GTM frameworks (innovation, design, build and refine) targeted at the segment, ensuring alignment with strategy and driving a fast response to the market;
• Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences;
• Ensure periodic review and updates of segments demographic profile;
• Ensure alignment to GTM process, RACI and Governance;
• Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits);
• Implement the GTM workflow / management system within the sub-function;
• Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns, which needs to be achieved in close collaboration with business intelligence;
• Provide input to the product development community; and
• Ensure replication of products from the product development community.

Customer Experience

• Analyse customer information and ensure it fits with the models and metrics implemented;
• Implement models and metrics– including, but not limited to Net Promoter Score, micro-segmentation, chum, closed loop feedback and must win battles;
• Ensure that the blueprint for enablers to customer experience framework are suitable – including, but not limited to, real time customer management technologies, and network performance;
• Benchmark and monitor, in conjunction with Finance and other related departments, the local economics (costs to serve) and business cases to ensure optimal return on investment of activities;
• Manage local reporting, metrics and market insight research modelling to ensure consolidated and consistent views as it relates to the Customer Experience;
• Drive NPS/eNPS, CLF roll-out and manage dynamics;
• Participate in the implementation of strategic initiatives locally, drive the roll out and participate in regular third-party audits; and
• Understand current business rules and operations relating to customer experience and recommend improvements where necessary.

Collaboration / Coordination through Joint Design Teams

• Manage inter-functional relations to ensure synergy across the various sub-divisions;
• Liaise with the Brands and Communications in defining effective channels for communicating approved initiatives aimed at creating awareness in the segment;
• Ensure collaboration with other sub-functions and departments to enhance key elements of the consumer business model; and
• Ensure the team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4-year Degree / Diploma in Commerce (Marketing / Communication), Engineering and/or Information Technology, or related; and
• Masters qualification advantageous.

Experience:

• Min 7 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Worked across diverse cultures and geographies advantageous.

Competencies:

• Head – Big Picture Focus (20)
• Strategy Implementors
• Decisive Problem Solver
• Best Practice Value Creator

Heart – People & Emotional Intelligence (30)

• Culture and Change Champion
• Guiding People Manager
• Relationship Builder

Hands – Results Focused (40)

• Results Achiever
• Operationally Astute
• Collaboration (Formal and Informal Relationships)
• Key customers: Segment and Sales channels

Key partners:

• Internal functions and business units for operations, support and management
• External technology partners
• External Digital Virtual Network Operators

Apply Before 09/18/2025

go to method of application »

Responsibilities

The Senior Manager Legal and Regulatory DataCo will be responsible for the following Key Performance Areas:

Key Deliverables

• Support the establishment of the DataCo legal and regulatory function within the DataCo business.
• Identify, monitor, track, and analyse national and regional regulation applying to DataCo’s areas of operation, notably data protection, data security, data sovereignty, data privacy & security and information security.
• Manage DataCo’s IP portfolio which includes, implement a system to ensure that DataCo’s IP is identified, protected, maintained and enforced in multiple jurisdictions.
• Embedding privacy, security, and cross-border data compliance into product design and commercial models through legal guidance and regulatory advice.
• Developing modular legal frameworks that enable scalable partner agreements and flexible data sharing constructs.
• Aligning AI, data governance, and monetisation with evolving regulatory landscapes (e.g., data sovereignty, AI ethics, competition law).
• Acting as a trusted advisor to cross-functional teams, balancing commercial ambition with legal stewardship.
• Develop legal frameworks and templates for DataCo contracts, licenses, and partner agreements.
• Provide monthly and quarterly legal and regulatory regulatory reports with actionable insights for DataCo and MTN Group leadership.
• Create awareness and training materials for internal teams on key legal and regulatory topics.
• Position papers, regulatory submissions, and audit responses externally
• Effectively manage strong, transparent relationships with regulatory bodies and external counsel.
• Partner contract portfolio aligned with DataCo monetisation objectives and compliance obligations.

Data Governance, Privacy, Intellectual Property & Regulatory Advisory

• Act as the primary lead on data protection, data security, data sovereignty, data privacy & security and information security adoption, in line with national and international laws (e.g. GDPR).
• Accountable for preparing and reporting on the DataCo privacy and security-by-design programme as well as integration into DataCo products, services, and partner platforms (leveraging off Group guidance).
• Perform detailed research and benchmarking for the development of DataCo’s framework for compliance with applicable regulation.
• Provide expertise on legal and regulatory queries relating to IP from various departments.
• Assist Research & Development / technical teams in identifying patentable inventions.
• Closely monitor and action against any infringement of DataCo IP.
• Management of litigation and active engagement in the resolution of on-going IP disputes.
• Identify IP infringement risks (of DataCo and third-party IP) and manage the implementation of mitigating strategies.
• Filing, prosecuting and attending tot the renewal of DataCo trade marks, patents and registered designs across multiple jurisdictions.
• Assist the marketing team with DataCo brand management.
• Monitoring and analysis of regulatory shifts and provide strategic input on necessary adaptations.

Contracting & Commercial Legal Support

• Advise and support the DataCo value proposition (leveraging off Group guidance) by preparing opinions or memoranda on regulatory adoption and commercial legal adherence.
• Draft, review, and negotiate contracts including data sharing, revenue share, licensing, platform agreements, API access, technology agreements (software development, joint development and technology transfer/assignment agreements) and partner deals.
• Develop template agreements and playbooks to accelerate contracting cycles while ensuring risk coverage.
• Advise on IP protection strategies for DataCo innovations.

Regulatory Strategy & Engagement

• Support interactions with data protection authorities, competition regulators, and other oversight bodies.
• Map and anticipate regulatory trends impacting DataCo; prepare position papers and engagement materials.
• Coordinate responses to inquiries, audits, and regulatory consultations.

Risk Management & Controls

• Design and implement risk registers and mitigation plans covering legal and regulatory exposures.
• Lead internal awareness programs on data ethics, compliance, and contractual risk.

AI & Emerging Tech Legal Frameworks

• Advise on legal and ethical implications of AI models, predictive analytics, and automation in DataCo’s offerings.
• Develop guardrails for Responsible AI adoption aligned to Group standards and external best practices.

Cross-Functional Enablement & Education

• Deliver training and toolkits for business, product, and tech teams on legal and regulatory requirements.
• Act as liaison between DataCo and Group Legal and Regulatory, Mergers & Acquisitions, Group Technology and Group Risk & Compliance teams.

Role Dependencies

• In-depth understanding of the MTN business strategy.
• Experience in a telecommunications and/or technology environment
• Effective stakeholder relationship management, ability to support a diversity of OpCos and platforms with a range of skills and expertise and experience in a legal and regulatory environment.
• Understanding of the MTN technology, business and regulatory context across both traditional and new business lines.

Qualifications

Education:

• LLB or equivalent law degree from a recognized institution.
• Admission as an attorney in South Africa or another English law jurisdiction.
• Certification(s) in data privacy (e.g. CIPP/E, CIPM, CIPT from IAPP) and security from a recognized institution.
• Preferably qualifications like an LLM or equivalent master’s degree from a recognised institution in technology law, or commercial law (is an advantage).
• Completion of Group 1 SAIIP (South African Institute of Intellectual Property Law) exams preferred

Experience:

• 5-8 years’ experience post qualification, with at least 3-5 years in an in-house legal role within the technology or software industry focused on commercial law and data privacy.
• Manager track record of 5 years or more
• Proven track record in managing complex legal matters across multiple jurisdictions in Africa.
• proven experience advising on data governance, contracts, commercial intellectual property law arrangements and regulatory engagement.
• Strong relevant experience with data governance, data privacy, data sovereignty, intellectual property and partnership / customer contracting.

Competencies:

• Data Privacy & Governance Expertise: Deep understanding of privacy laws, cross-border data flows, and compliance frameworks.
• IP Expertise: Deep understanding of intellectual property laws and IP frameworks (OAPI, ARIPO and WIPO), IP portfolio management and negotiation complex IP arrangements in commercial agreements.
• Contract Structuring & Negotiation: Skilled in drafting and negotiating complex data and tech-related agreements.
• Regulatory Engagement & Advocacy: Ability to represent MTN DataCo’s interests with regulators and policy bodies.
• Risk Anticipation & Mitigation: Proactive in identifying legal exposures and designing controls.
• IP, AI & Emerging Tech Legal Insight: Knowledge of evolving frameworks around intellectual property, AI ethics, algorithmic accountability, and digital markets regulation.
• Business Partnership: Trusted advisor who integrates legal insights into strategic and operational plans.
• Enablement & Communication: Translates complex legal concepts into clear, actionable guidance for non-legal stakeholders.
• Collaboration: Experience working with and managing multiple stakeholders
• Creative, entrepreneurial, and a passion for problem-solving and out-of-the-box thinking, plus execution agility, high-performing, driven, self-starting.

Apply Before 09/17/2025

go to method of application »

Job Description

Mission

• To effectively resolve calls logged, including faults, changes and technical queries either generated by clients, 3rd party service providers or the company’s ticketing systems within specified SLA terms on 24/7basis.

Responsibilities

Key Performance Areas

Operational effectiveness

• Perform intermediate to advance troubleshooting on customer queries
• Proactive monitoring of customer circuits/lines and provide proactive feedback and escalations to the relevant parties for resolution.
• Troubleshooting of WLAN, LAN, VSAT and wireless connectivity.
• Providing telephonic and email support to customers both inbound and outbound.
• Configuration of CISCO and JUNIPER devices.
• Configuration and troubleshooting of firewalls.
• Logging and resolving faults generated by management systems, completing fault resolutions and changes and closing the ticket only once all relevant parties are satisfied (according to SLA terms).
• Log tickets with 3rd party suppliers, following up and updating clients appropriately.
• Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system.
• Carry out configuration of network devices according to standards.
• Adhere to quality assurance standards with regards to communications with customers

Service enhancement

• Escalate to relevent technical teams as per set severities
• Update clients on all outstanding calls, regularly (within expertise and defined parameters)
• Communicate effectively with customers, colleagues and management especially in times of crisis
• Manage multiple client requests and ensure customer satisfaction in a demanding environment

Customer Service

• Ensure adherence to all network and security policies and processes
• 90% first call resolution service centre environment, dealing directly with customers
• Notify the Implementations Team of incorrect client Configurations
• Responsible for resolving client calls (within expertise and defined parameters).
• continually improve all aspects of service delivery.
• Identify trends / patterns pertaining to customer requests and needs and filter this information through to relevant areas of the business to continually improve all aspects of service delivery.
• Feedback reports.

Qualifications

Education:

• BSc Degree in Electrical Engineering (Light Current) or 3 year National Diploma in Electrical Engineering (Light Current) or equivalent 3 year qualification
• With Valid and complete CCNA
• With CCNP / CCIP advantageous
• With JNCIA certification advantageous

Experience:

• Minimum of 3 years’ experience in IP routing within an ISP environment
• Experience in enterprise WAN environments is beneficial

Apply Before 09/18/2025