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  • Posted: Jan 9, 2025
    Deadline: Not specified
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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    Broker Support Agent: Underwriting (KZN)

    Job Purpose

    • TIH is the holding company of some of South Africa’s leading financial service
    • providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform.
    • We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.

    Responsibilities

    • Underwriting Management
    • Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary.
    • Insurance Policy Administration
    • Evaluate new and updated customer and policy information on the relevant systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others.
    • Document Management
    • Create, organize and maintain files containing the correspondence and records. Obtain all required information and documents to proceed with the claim.
    • Administration
    • Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
    • Intermediary / Customer Service Management
    • Carry out standard intermediary / customer service activities and handle simple customer enquiries.
    • Stakeholder Engagement
    • Support stakeholder engagement by arranging actions, meetings, and events.
    • Compliance
    • Work within standard compliance systems and report simple non-compliance issues. Comply with service level agreements and quality standards.
    • Personal Capability Building
    • Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
    • Continuous Improvement
    • Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for brokers.
    • Data Management
    • Support others by working on a variety of data management tasks.
    • Performance Management
    • Assure all work meets technical / operations standards for quality and timeliness; use performance management systems to improve personal performance.
    • External Communications
    • Create positive experiences for clients by interacting courteously with them.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)  (Required)

    Experience

    • 1 – 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience (Advantageous).

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    Cyber Security Operations Specialist

    Job Purpose

    • Provide direction, plan, oversee execute, analyse and measure, and report on various cyber security operations functions. Ensure centralised and dedicated cyber security technologies and operations functions operate at the right level of maturity, are effective and optimised. Ensure operations functions adequately support TIH’s information & cyber security outcomes. Ensure operations functions produce relevant measurements and metrics to support TIH’s cyber & information security decisions. Ensure operations functions continue to mature and adequately adapt to the changing threat landscape.

    Responsibilities

    • Information Security
    • Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure.
    • Ensure, through appropriate planning, execution, oversight of implementation and management of centralised and dedicated operations, TIH is able to appropriately identify, protect, detect, respond and recover to information & cyber security threats. Where possible, play the role of a lead-in to further enhancing and optimising said lifecycle.
    • Operations Management
    • Supervise others working within established operational systems.
    • Participate and take ownership during information & cyber security incident response activities, and specifically as it pertains to cyber security operations.
    • Risk Management & Analysis
    • Ensure the organisation is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business.
    • Maintain visibility of emerging information & cyber security threats and trends, and adjust operations activities to best defend against such threats.
    • Highlight and track risks related to cyber security operations shortfalls and propose appropriate actions to management in order to manage such risks.
    • Operational Compliance
    • Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
    • Take ownership of and optimise operation of dedicated and centralised cyber security technologies. This includes establishing relevant, operating procedures and other mechanisms to ensure consistent execution and quality outcomes.
    • Insights and Reporting
    • Prepare and coordinate the completion of various data and analytics reports.
    • Provide input on cyber security operations metrics and indicators. Report on key cyber security operations metrics and indicators to management and colleagues.
    • Stakeholder Engagement
    • Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment.
    • Build and maintain relationships with teams and areas within TIH towards ensuring collaboration and overall successful functioning of cyber security operations across the organisation.
    • Collaborate with the Information Security Architecture function around strategic cyber security technology selection and investment, or technologies with an impact on cyber security.
    • Operational Procedure Development
    • Contribute to the drafting of operational procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.
    • Take ownership of and drive maturity of operational technologies, associated workflows and procedures across a variety of areas such as Internet and dark web cyber threat exposure, network and communications security, endpoint security, identity & access management, application security for proactive and reactive technology protections, vulnerability management and incident response and forensics.
    • Cyber Security Project and Program Governance
    • Clarify roles and responsibilities within the project team and ensure project compliance with the organisation's wider program and/or portfolio management decision-making structures and processes.
    • Participate and positively contribute to governance forums, committees or groups within TIH.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
    • Maintain and renew understanding of the information security operations landscape, both current and as it continues to evolve.
    • Continuous Improvement
    • Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
    • Implement improvements and continuously mature cyber security operations activities.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential) Relevant industry certifications, such as Security+ ,CEH, MSCE, MCSA or equivalent (Essential) University degree in an information technology or related domain (Advantageous) Relevant Industry certification; OSCP or alternative in offensive or defensive security certifications(Advantageous) Relevant system / IT engineering certifications in on prem or cloud environments (Advantageous)

    Experience

    • 2 or more years experience in information / cyber security, preferably with specific experience in security operations role. (Essential).

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    Senior Linux Systems Engineer

    Responsibilities

    • Infrastructure and Network Development and Maintenance
    • Direct and oversee infrastructure developments and maintenance to ensure business requirements can be met. Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service. Fault finding, analysis and of logging information for reporting of performance exceptions. Proactively monitoring system performance and capacity planning Create and modify scripts or applications to perform tasks. Plan and execute system fixes, updates, and enhancements. Ownership and execution of incident management and system maintenance. Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware.
    • Enterprise Infrastructure Modernisation
    • Drive advances in technologies and architectures to increase the value delivered by technology and digital capabilities, either through improvements to the efficiency of technology environment or through those that reduce the total cost of technology operations. Recommend and participate in activities related to the d sign, development and maintenance of the digital capabilities within the enterprise architecture.
    • Technical Developments Recommendation
    • Discuss and recommend more complex or innovative technical developments to improve quality of the website/portal/application software and supporting infrastructure to better meet business needs. Engineering of systems administration-related solutions for various project and operational needs.
    • Information Security
    • Lead in detecting and analysing security incidents including attacks, breaches, and identified vulnerabilities and remediate any security gaps in line with the security incident management procedure. Implement security procedures, as directed by security team.
    • Enterprise Architecture 
    • Contribute to architecture viewpoints that articulate business requirements. Maintain best practices on managing systems and services across all environments. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment. Optimise and maintain performance, housekeeping, availability, serviceability, and recovery. Ensure system availability, functionality, integrity, and efficiency, and maintain system configuration and documentation.
    • Analysis of "As Is" and "To Be"
    • Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record a curately the change required. Collaborate with other teams and team members to develop automation strategies and deployment processes.
    • Horizon Scanning 
    • Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organisation.
    • Feasibility Studies
    • Conduct feasibility studies from a technological and organisaional perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
    • Operational Compliance
    • Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct.
    • Personal Capability Building
    • Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and indepth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); Linux certifications (RHCT, RHCE and LPIC) (Essential); Bachelor's degree in Computer Science, Information Systems, or similar relevant degree (Advantageous)  (Required)

    Experience

    • 8 to 10 years’ experience in Linux technologies (Essential); Previous working experience as a Linux Administrator for 3-5 years' (Essential); Extensive Kubernetes and Docker experience (Advantageous)

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    Desktop Support Engineer-2

    Job Purpose

    • Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems and identify solutions with IT equipment and applications.

    Responsibilities

    • Client & Customer Management (Internal)
    • Help manage internal clients by carrying out standard activities and providing support to others.
    • User Support
    • Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
    • Operational Compliance
    • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
    • Data Management
    • Support others by working on a variety of data management tasks.
    • Administration
    • Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
    • Work Planning
    • Organise own work schedule each day in line with changing priorities.
    • Personal Capability Building
    • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); MCSA, A+, N+, ITIL Foundation certifications (Essential)

    Experience

    • 2 - 3 years' experience in desktop support administration (Essential).

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    Desktop Support Engineer-1

    Job Purpose

    • Help end-users resolve issues with computer hardware or software. Respond to user inquiries, troubleshoot and diagnose problems and identify solutions with IT equipment and applications.

    Responsibilities

    • Client & Customer Management (Internal)
    • Help manage internal clients by carrying out standard activities and providing support to others.
    • User Support
    • Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service level targets to support the business effectively.
    • Operational Compliance
    • Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
    • Data Management
    • Support others by working on a variety of data management tasks.
    • Administration
    • Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
    • Work Planning
    • Organise own work schedule each day in line with changing priorities.
    • Personal Capability Building
    • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); MCSA, A+, N+, ITIL Foundation certifications (Essential)

    Experience

    • 2 - 3 years' experience in desktop support administration (Essential).

    go to method of application »

    Automation Tester

    Job Purpose

    • Design, develop and maintain automation scripting from manual test cases and ensure the implementation thereof.

    Responsibilities

    • Testing IT Performance
    • Contribute to the design and perform mobile/website/applications software tests.
    • Ensure maintenance of regression test scripts. Responsible for the Automation/Performance/ Service/ Stress scripting within the Testing Team as well as functional responsibilities aligned with improving product quality.
    • Quality
    • Plan and coordinate testing of Automation scripting.
    • Ensure corrective actions or continuous improvement initiatives are carried out and monitor the initiatives to ensure they are effective.
    • Oversee and review automated and functional test
    • scripts, execute complex test scripts, monitor the execution of automated scripts and ensure results are recorded.
    • Project Reporting and Review
    • Draft elements of project review reports and presentations to support delivery of the review process.
    • Insights and Reporting
    • Contribute to the preparation of various data and analytics reports.
    • Data Collection & Analysis
    • Collate and analyse data using pre-set tools, methods and formats.
    • Involves working independently. Communicate findings to relevant stakeholders.
    • Work Scheduling
    • Organise own work schedule each day in line with changing priorities.
    • Attend daily scrum meetings with project stakeholders to review daily status and confirm next steps / actions or JAD Sessions.
    • Faults Diagnosis
    • Provide fault isolation to limit and address issues promptly and escalate to the development team.

    Education

    • Matric / Grade 12/ SAQA Accredited (Essential); ISTQB foundation certificate (Essential); Relevant IT degree/ diploma (Advantageous)

    Experience

    • Experience in automation testing (Essential); Experience in testing and analytics (Essential); Experience working with various test automation tools (Essential); Methodology knowledge and experience working with Devops Azure/ Agile/ Waterfall Methodologies (Essential)

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    Project Manager

    Job Purpose

    • Assist with the successful end to end planning, execution and delivery of projects, to the required business objectives within the constraints of time, cost and quality.

    Responsibilities

    • Project, Program and Portfolio Management
    • Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.
    • Ensure projects are realistically planned, organised and resourced, to deliver against requirement / project plan.
    • Project and Program Deliverables
    • Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.
    • Remain deliverable focused with each unique project delivering a product service result.
    • Make decisions regarding the project, in context of the project boundaries, within the overall envelope of approved time, cost and scope and is accountable for the results of the project.
    • Ensure a clear understanding of the project goals and stakeholder expectations.
    • Effectively negotiate and define scope of work with all stakeholders thereby ensuring effective delivery.
    • Project and Program Stakeholder Engagement
    • Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.
    • Ensure effective communication to business owners, internal customers and other relevant stakeholders, to keep them informed, facilitate decision making, take corrective action and set direction.
    • Build working relationships with all relevant stakeholders, delivery partners and 3rd parties.
    • Ensure the effective facilitation of all stakeholders’ input.
    • Project and Program Risks and Issues Management
    • Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating where appropriate.
    • Where necessary, develop, agree on, and implement solutions to overcome these.
    • Control project delivery through effective management and communication of risks, issues, expectations, scope change and decisions required.
    • Project and Program Resource Management
    • Manage the deployment of project resources, proactively managing project costs, providing forecasts, and presenting variances with narrative at appropriate review points to ensure effective utilization.
    • Motivate resources to achieve a unified approach.
    • Project and Program Reporting and Reviews
    • Draft project review reports and presentations, including key information, commentary, and recommendations to support the review process and enable stakeholders to evaluate progress and agree on change.
    • Track and report on the financial business benefit reports.
    • Project and Program Governance
    • Ensure compliance of projects to EPO project governance framework and methodology.
    • Ensure effective and efficient project administration including project documentation, schedule planning and maintenance.
    • Continuous Improvement
    • Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
    • Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); Certification or Accreditation in a Recognised Project Methodology (Agile, Prince2/PMBOK) (Essential); 3 year Degree or Diploma in Project management (Advantageous)

    Experience

    • 3 or more years’ experience in the discipline of Project Management (Essential); Experience in Financial Services Industry (Advantageous).

    Method of Application

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