Hot Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• This critical leadership role is responsible for driving VB exponential growth through the end-to-end transformation of the Vodacom Business Internal and External Market Proposition and Strategy.
• The focus will be on enabling consultative, value-based selling, enhancing Product and Solutions Go-To-Market Strategies, driving thought leadership, and delivering strategic campaigns and activation initiatives.
• This role will lead a team that drives transformation initiatives across key clients and market segments, working across Vodacom Business to achieve its goals and objectives.
• The role requires a strategic thinker with strong execution skills, capable of leading cross-functional teams and enabling significant business growth.
• This role and team will work with and upskill teams across Vodacom Business, including Sales, Product and Solutions to drive new ways of working and engagement to deepen the capabilities of Vodacom Business as a future-ready techco. Collaborate across all Vodacom Business teams to drive joint success to achieve business goals.

Your responsibilities will include:

Strategy Formulation & Execution:

• Fine-tune the organisational strategy into meaningful transformation targets.
• Facilitate current and potential customer value workshops
• Develop in conjunction with sales and HR, and implement a comprehensive sales enablement program, including co-ordination of key customer engagements, upskilling on consultative, value-based selling methodologies, competitive positioning, and co-creation
• Create and maintain sales Hyperbooks and resources to equip the sales team with the necessary tools and information to effectively articulate the value proposition and address customer needs
• Identify and share market insights and best practices with the sales team and other internal stakeholders.
• Analyse the market white space to identify new clients, channels and proposition opportunities within defined areas of growth
• Collaborate with Marketing to develop and implement Vodacom Business’s marketing strategy in line with the overall corporate strategy, with a view to creating shareholder value
• Develop and support Products & Solutions teams in the repositioning of product propositions that address identified market needs and customer pain points
• Develop and execute a thought leadership strategy to position Vodacom Business as a trusted advisor and innovator in the technology space
• Collaborate with Sales for tier 1 accounts plans and develop value-based growth
• Build relationships with key stakeholders to promote Vodacom Business’ thought leadership
• Develop clear value propositions and messaging that articulate the unique benefits of Vodacom Business solutions and differentiate them from competitors
• Develop and delivery of creative brand and marketing campaigns, informed by key insights, to elevate the Vodacom Business brand and to drive demand for propositions
• Work with business teams to report on the impact of the go-to-market initiatives aligned to the business strategy

Business Enablement

• Understand customer patterns and market behaviour to define data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Create an enabling environment for sales teams by translating the complexity of the customer environment and needs into an engagement roadmap, entrenching Vodacom Business as a trusted Technology Advisor to key customers
• Empower sales teams with skills for consultative, value-based client engagements
• Create frameworks for complex deal management, including proposition design, financial and commercial models, delivery plans and customer engagement methodologies
• Support the account teams in complex client negotiations
• Formulate the VB unique value proposition to drive exponential growth.
• Develop a business performance tracking matrix covering but not limited to budget management, ROI of initiatives and Profit metrics.

Stakeholder and Relationship Management

• Establish relationships with key personnel within selected corporate accounts with regards to the input of the marketing of new products and understanding their needs.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Establish a network of CXO contacts in tier 1 accounts

Delivering through People:

• Provide leadership, guidance and motivation to the Digital Co-X team
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform etc.

The ideal candidate for this role will have:

• MBA and above/Equivalent
• A Post Graduate Degree in Technology/Sales/Marketing/Business Commerce or related field/MBA advantageous
• A minimum of 10 years Business Consulting experience, ideally on Partner or similar level with demonstrated experience in:
• Management Consulting skills and experience
• Business to Business (B2B) Marketing
• Building strong, collaborative and trusting client and team relationships as well as structuring organisations
• Strong understanding of the technology landscape and industry trends

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Strong communication skills and the ability to interact comfortably with a cross-section of management, including C-suite executives, at a global level
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 28 August 2025. 

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Role Purpose/Business Unit:

• This leadership role is responsible for providing data-driven insights into business performance, supporting strategic decision-making across sales, marketing, and operations and systems support.
• The Team Lead will oversee a team responsible for reporting and analysis, including commission policy management, customer segmentation and intelligence, target management, business operations analysis, and sales systems support.
• Works closely with the various Sales and Back-office teams to enable the business growth ambitions.

Your responsibilities will include:

Strategy Formulation & Execution:

• Develop, track and report on key metrics related to sales, marketing, operations, and overall business performance.
• Analyse business data to identify trends, patterns, and opportunities to inform proactive and reactive strategies.
• Conduct ad-hoc analyses to address specific business questions through a data-driven approach, supporting strategic decision-making.
• Design and maintain commission policy that align with business objectives and incentivise desired sales behaviours.
• Analyse the effectiveness of commission policies, identifying areas for improvement.
• Manage commission-related inquiries and disputes.
• Develop and maintain customer segmentation models based on Vodacom Business customer models.
• Analyse customer data to generate intelligence for sales and marketing teams to support targeted campaigns and personalised engagements.
• Develop and maintain customer profiles, including their purchase history, preferences, and engagements.
• Develop and implement realistic and achievable targets with and for sales teams.
• Provide support to sales teams on the use of sales systems.
• Collaborate with IT to implement system upgrades and enhancements .

Business Enablement

• Prepare regular sales and operational performance reports and communicate key findings and recommendations to senior management and other stakeholders.
• Collaborate with other departments to gather and integrate data to ensure a single source of truth, accuracy and completeness.
• Monitor sales performance against targets while identifying and providing feedback on any gaps or areas of focus and improvement.
• Monitor the effectiveness Business Operations and suggest areas of improvement.

Stakeholder Management

• Build collaborative partnerships and alliances for sales success.
• Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans for the Business
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness: Ensure alignment on offerings, pricing, and value proposition.
• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

Delivering through People:

• Set team goals and objectives aligned with overall business objectives.
• Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved.
• Support and enable the team to succeed by driving skills development and future-fit talent in line with business strategy
• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives.
• Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussions
• Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Minimum 8 years’ Business and Data Analytics experience in related environments e.g. (ICT) with demonstrated experience in:
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and techniques.
• Excellent communication and presentation skills.
• Experience with sales systems
• Strong understanding of sales and customer lifecycles.
• General management skills – particularly strategy, finance; marketing and HR
• +5 years management consulting and people management experience

Technical Competencies 

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 28 August 2025. 

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Role Purpose/Business Unit:

• Specialist function focusing on Unified communications, audio visual and video conferencing.

Your responsibilities will include:

Technical Operations

• Manage AVVC infrastructure in meeting rooms, boardrooms, and collaboration spaces, across Vodacom estate
• Monitor system performance and proactively resolve issues to ensure high availability and quality.
• Troubleshoot hardware and software issues across various platforms and devices.
• Generate monthly performance reports supported by data-driven insights

Support & Troubleshooting

• Provide Tier 2/3 support for AVVC-related incidents and service requests.
• Collaborate with service desk and infrastructure teams to resolve escalated issues.
• Liaise with end-users to manage requests, expectations and customer experience.

Project Delivery

• Lead / participate in AVVC-related projects including upgrades, new deployments, testing and integrations.
• Vendor management and coordination for AV installations and maintenance.
• Document system configurations, procedures, and user guides.

Governance & Compliance

• Ensure AVVC systems comply with corporate security and data protection policies.
• Maintain asset inventory and lifecycle management of AVVC equipment.
• Operational Excellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards -ITIL, ISO 27002

The ideal candidate for this role will have:

• 3 year Diploma or Degree in IT, Telecommunications, or related field
• 3-5 years experience in AV and video conferencing technologies
• Certification in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco advantageous
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions.
• 2 years Leadership experience (Essential
• 3-5 years experience in AV and video conferencing technologies
• Certifications in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco (advantageous)
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions. (advantageous)

Core competencies, knowledge, and experience:

• Strong understanding of AV signal flow, networking, unified communications and various IT architectures and platforms
• Excellent problem-solving and analytical skills.
• Strong communication, decision-making and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Customer-focused with a proactive approach to service delivery.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 21 August 2025 

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Role Purpose/Business Unit:

• This role is responsible for defining the programme governance framework for Digital & IT. The programme manager oversees planning, coordination, execution, and implementation of Digital & IT projects and programmes.
• This role works closely with stakeholders such as Domain Leads, Local Markets, Commercial, Internal functions (Finance, SCM etc.), and third-party vendors to achieve programme outcomes.
• The role includes identifying, managing, and mitigating programme risks and issues to ensure on-time delivery of objectives.
• Additionally, this role involves creating dashboards and regular reporting on the progress to the stakeholders to ensure expectations are managed and commitments are consistently met.
• The role requires a strong blend of strategic thinking, operational expertise and interpersonal skills to ensure the efficient and effective delivery of Digital & IT programmes.  

Your responsibilities will include:

Programme Management: 

• Define the programme management governance framework and support the use of the preferred methodologies to achieve optimal value.
• Collaborate with stakeholders across Group Digital & IT, Commercial, Local Markets, and Internal Functions to ensure programme objectives align with overall strategy and goals.
• Understand the business priorities, objectives, key requirements & define the programme roadmap.
• Ensure that the programme delivery enables the achievement of the benefits outlined in the business case.
• Establish and oversee programme governance, monitoring delivery and performance against objectives. 
• Provide dashboards to key stakeholders on the performance, highlighting progress on deliverables, risks, issues, dependencies, and budget.
• Effectively manage and report on budget use against approved funds.
• Maintain clear and effective communication with all stakeholders.
• Facilitate cross-functional collaboration and communication throughout planning, execution, delivery, and post-implementation.

Budget Management

• Collaborate with Finance and Project Managers to govern and monitor capex utilisation against committed budget.
• Prepare and present budget reports to key stakeholders, emphasizing critical focus areas.
• Manage project budgets, invoicing, and reporting for strategic initiatives. 
• Identify opportunities for cost savings and efficiency improvements.

Governance and Risk

• Identify, assess, and prioritize programme risks.
• Develop and implement risk mitigation strategies to minimize potential impacts.
• Oversee technology assurance processes (i.e. shadow IT, lifecycle management etc) to ensure compliance with the required controls.
• Oversee the delivery of audit actions cross the markets, review audit reports, and ensure corrective measures are taken as committed.

Communication:

• Communication is crucial for this role, requiring close collaboration with delivery teams, Programme sponsors, and various stakeholders to track progress and update on any strategic changes or priorities.
• The role includes reporting project and programme progress to Senior Stakeholders.
• Compile and communicate portfolio reports as agreed with stakeholders.

The ideal candidate for this role will have:

• Relevant Bachelor’s Degree and certification in Project/Programme management or related (essential)
• Relevant Postgraduate Degree (preferable)

Core competencies, knowledge, and experience: 

• A minimum of 10 years Programme/Project management experience.
• Strong financial management skills, including budgeting, forecasting, and financial analysis.
• Ability to make data-driven decisions and manage finances to support strategic goals.
• Vendor selection and RFP / RFI management.
• Excellent communication and interpersonal skills to influence and collaborate effectively.
• Experience working in cross functional teams across diverse geographical locations and stakeholder groups.
• Experience in leading cross-functional teams and managing complex projects.
• Expertise in shaping and running large scale business transformation programmes.
• A self-starter with a determination to succeed balanced with appropriate tact and diplomacy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 21 August 2025 

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Role Purpose/Business Unit:

• Managing the end-to-end formulation and implementation of Commercials (commissions and incentives) in Branded Channels to drive channel targets resulting in revenue generation for Business Partners and Vodacom.
• Ensure compliance to the approved Master Commercial Agreement between Vodacom, Business Partners, and internal stakeholder like Financial Operations.
• End to end analysis related to trends and insights on products, services and deals in channel and performance tracking of Branded Channels KPIs, and make recommendations on potential changes to be implemented to meet target and associated revenues.
• End to end enablement and management of the onboarding and offboarding of Business Partners (both existing and new) in channel which includes transformation, Business Partner agreements, Business Partner repository management and final implementation.

Your responsibilities will include:

Enablement and Commercial Management:

• Manage the governance of commercials agreements, processes and overseeing FinOps, BI and Legal interfaces into Branded Channels.
• Track channel performance by comparing and analysing report but not limited to actual results against plans and forecasts on Post-Paid/Churn/Pre-Paid/Average Revenue Per User/Inflow Revenue/Financial Services/New Products or Propositions/Retentions activities hence providing critical insights to senior management for informed decision-making.
• Design and manage various KPI scorecard information to be shared via various app platforms with Business Partners providing them.
• Manage all Qliksense reporting for channel including driving compliance and adoption by Business Partners and regions.
• Manage onboarding integration with new/existing Business Partner to enable successful setup and operational excellence.
• Oversee the analysing of information focused on channel performance, commercial behaviours, trends, learnings, insights, recommendations including the development of models as needed for the channel.
• Manage end to end workflows and invoice payments for channel including accurate and timeous completion of process.
• Oversee VIP management for channel including handling claims from Business Partners and engaging finance on approvals.
• Manage the monthly submission of Turnover Declaration for Royalty Payments.

Compliance and Governance:

• Manage Transformation and BBBEE compliance for channel including impact scoring and vendor compliance assessments for the channel. 

Reporting Management:

• Provide executive management, other internal and external stakeholders with reports, as well as interpret and analyse management information.
• Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an on-going basis.
• Ad hoc reporting as required from time to time.
• Provide commercial and cost/revenue reporting on post-paid performance.

Stakeholder Management:

• Ensure internal/external stakeholder management and ensures that all relevant stakeholders are aligned toward common business objectives.
• Building strong and productive business relations with Business Partners and business units
• Engage, collaborate, and journey closely with cross-functional teams and other support structures to ensure enablement of business priorities and initiatives within the Branded Channel.

The ideal candidate for this role will have:

• Matric / Grade 12 (Essential) and
• Relevant 3-year Degree/National Diploma in Business Management /Operations/Commerce essential and
• A minimum of 8 years’ relevant experience essential in:
• Business or sales management for retail or similar large entity model
• System reporting applications e.g., Qlik sense, Power BI, or other globally recognised module
• Database experience (data extraction, transformation, and interpretation)
• Channel model development, reporting and dashboards.
• preferably in Telecoms industry experience especially in consumer /retail business operations areas

Core competencies, knowledge, and experience:

• Sales process
• Franchise model and Dealer model
• Business Change Management and Transformation management
• Service Level Agreement and Contract Level Agreements
• Report writing
• Critical thinking and
• Resolution management skills
• Commercial Acumen
• Strong analytical and data-driven decision-making skills
• Excellent communication and interpersonal skills for effective cross-functional collaboration
• Capable of working in a complex matrix organisation and able to
• Build effective relationships with various stakeholders internal and external.
• Leadership skills – can motivate others to achieve

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 21 August 2025 

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What you’ll do

Key Responsibilities:

Financial Planning and Forecasting

• Development and improvement of financial plans including the Long Range Plan, Annual Budgets, and Rolling Forecasts.
• Provide full financial coverage across the Profit & Loss (P&L) and Statement of Financial Position (SOFP).
• Collaborate with the business to forecast capital expenditure (Capex), track actuals vs. budget, and support broader Capex-related initiatives.

Performance Reporting and Insights

• Deliver monthly and quarterly financial performance reports with insightful analysis.
• Monitor key performance indicators (KPIs) and variances to targets, providing meaningful insights and recommendations to drive performance improvements.
• Ensure robust financial control and governance over reported results.

Expenditure and Productivity Management

• Partner with business units to manage and optimize operating expenditure (Opex), ensuring accurate reporting and compliance with budgetary targets.
• Identify, assess, and support the implementation of cost-saving and productivity initiatives across functions.

Estates and Ground Lease Support

• Provide financial analysis and business case evaluation for Estates-related projects, with a focus on ground lease assessments and long-term property planning.
• Work closely with Estates teams to ensure financially sound decision-making aligned with strategic objectives.

Financial Close and Operational Support

• Collaborate with Finance Operations to support month-end and year-end close processes, ensuring the accuracy and integrity of financial results.

Core Competencies, Knowledge, and Experience :

Core MAST Competencies

• Planning, Execution & Delivering Quality Results: Demonstrates strong financial planning and forecasting capabilities across P&L, SOFP, and Capex.
• Communication, Teamwork & Collaboration: Works effectively with cross-functional teams including finance operations, and business stakeholders.
• Customer Focus, Innovation & Continuous Improvement: Proactively identifies opportunities to improve financial processes, enhance reporting, and support strategic initiatives.
• Financial Expertise & Commercial Acumen: Applies deep understanding of financial principles to provide meaningful analysis and drive informed decision-making.
• Judgment, Integrity & Decision Support: Exercises sound judgment in business case evaluations, cost management, and financial governance.

Technical Knowledge

• Solid working knowledge of accounting and financial management principles, including Capex and Opex analysis.
• Advanced proficiency in MS Excel, with strong skills in Word and PowerPoint for reporting and presentations.
• Experience with SAP ERP and HFM (or similar systems) is advantageous.

Business Partnering & Leadership

• Proven ability to build relationships and influence at all levels, including senior leadership.
• Demonstrates confidence in presenting financial insights, challenging assumptions, and supporting decision-making across departments.

Relevant Experience

• Minimum of 5 years' experience in financial planning, analysis, or business partnering roles.
• Experience in the TowerCo industry is preferred

Must have technical / professional qualifications: 

• Bachelor’s degree in Accounting with Charted Accountancy 

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Role Purpose/Business Unit:

• The EHoD Digital Enablement is accountable for the E2E strategy and execution of new and existing digital platform propositions designed to help Micro, Small and Medium sized businesses reach their full potential.
• We know the significant contribution SMME’s make to the economy and the important role these businesses play in the sustainability of our country and continent.
• To provide better support and enablement, this role will be responsible for maturing existing platforms like Fintech platforms, SME Access to Market and advertising, skills development e.g. V-Hub, Courseara like courses, Product Marketplace, SMME trade marketplace, Vodapay, etc. designed to help small business become ‘future fit’ as well as iterate and scale soon to be launched marketplaces, created to address growth challenges faced by SMME’s.
• The successful candidate is a commercially savvy, entrepreneurial thinker and a self-starter. They must be able to work well independently and as part of a team, often external or global, to deliver against the strategy. Since this is a relatively “new” area, they must be able to navigate ambiguity and be comfortable with complexity.
• Experience digital product management and/or digital marketing and/or product design is essential

Your responsibilities will include:

Strategy Formulation & Execution:

• Define and enable an omnichannel digital enablement strategy that will drive and enable SME Digital and Customer Experience targets and objectives
• Clearly define the digital target market and SMME personas that will be targeted
• Translate Organisational strategy into meaningful operational targets and strategic focus areas for the business unit under management.
• Define and execute on the SME Digital platforms strategy & relevant sales, revenue and margin targets
• Drive the sales, revenue and margin targets for mobile and beyond mobile products (Cloud, Unified Communications, IoT, Fixed Services)
• Commercialisation of access to market, skills development, Fintech, product and trade marketplaces to ensure relevance and PNL targets
• Expand platform ecosystem in collaboration with product and partnerships team
• Identify and define Prioritisation parameters for the management of all Digital products and platforms, ensuring that the Prioritisation parameters are in alignment with the SME and overall Business strategic objectives

Digital Enablement & Operations

• Deliver customer-centric Digital SME innovation based on customer insights, fully enabled through thorough market research
• Use leading practice to define and establish solution design and UX design principles and methodologies to ensure delivery of world-class Digital capabilities
• Design customer journeys based on active market research and understand the customer digital buying process
• Define the SME value propositions and embed into the Digital Channel sales plan, with the Digital Channels team, call centre and various other sales teams, ensuring achievement of sales/revenue targets
• Oversee the development and management of Digital products and platforms, ensuring that all activities are delivered within agreed PNL and SLA parameters
• Interact with various sales channels and play a supporting role to various physical channels e.g. Stores through digital enablement propositions
• Provide internal and external reporting related to forecasts, campaign performance and overall digital sales performance. This includes post-campaign analysis, inform in-campaign optimisation and measure E2E effectiveness to inform future enhancements. Ensure daily, weekly and monthly reporting is available
• Manage direct or cross-functional teams (where required) to deliver new or enhance existing platform propositions
• Set and manage a governance plan to ensure consistency and adherence to Digital enablement parameters

Operations Management

• Work with terminals, the warehouse, etc. and manage operational delivery of stock to customers as per acceptable SLA’s
• Manage forecasting and procurement of devices with terminals to manage operational delivery following sales
• Track the operational turnaround times for Fulfilment, Assurance and Support, based on the defined journeys and address challenges were SLA’s are not met

GTM and Campaigns

• Define the GTM strategy for new digital propositions
• Work with marketing and the various sales channels to define the GTM plan
• Define and execute on relevant digital campaigns, meeting ROI targets
• Manage the marketing budget for digital campaigns

Delivering through People:

• Oversee the activities of the team to ensure effective delivery of business outcomes.
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives.
• Create fit for future organization capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training.
• Develop a high-performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives.
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

Stakeholder Management

• Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice. Connect and leverage the skills of various functional teams to generate synergy across all the different customer touch points
• Collaborate with industry vertical leads and teams on Sales Strategies and Plans to unlock growth in scaling industries and/or strategic accounts
• Present to customers/partners on Value Propositions to close strategic / high value deals
• Internal and External stakeholder engagement and partner management related to growth of segment
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework.

The ideal candidate for this role will have:

• B Degree/Equivalent in Sales/Marketing/Business Commerce/Engineering or related field
• A Post Graduate Degree in Sales/Marketing/Business Commerce/Engineering or related field an advantage
• Minimum of 8+ years relevant experience essential in:
• Digital Product Management
• Online/Digital Sales
• Optimising multiple sales channels and significantly increasing market share
• Achievement of ambitious sales targets within changing internal environments and external market conditions.
• Digital Marketing
• Minimum of 4-5 years Leadership/Management/Supervisory experience (essential)

Technical Competencies

• Strategic mindset and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• In-depth understanding of segmentation strategies and proposition management
• Effective Communication and stakeholder management. Must have the ability to influence and challenge decisions
• Business Acumen
• Analytical Thinking and Problem Solving
• Solid understanding of digital platforms to challenge and/or optimise output when required to drive high quality execution and improve business efficiency
• Proven track record growing a digital platform/capability in at least one area: Content, e-commerce, self-service adoption, data enablement, automation

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

Closing date for Applications: 28 August 2025. 

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Role Purpose/Business Unit:

• The Digital Tribe team is responsible for designing and deploying digitized and automated business processes across all of Vodacom's Customer Operations channels. This forms part of the customer facing self service chatbot; Internal chatbot and Robotics Process Automation squad.
• The purpose of the role is to ensure that through automation, Vodacom delivers an unmatched customer experience, reduces the cost of service, reduces churn, and drives revenue across multiple lines of business.
• This role requires experience with automation tools and methodologies, working in an agile, collaborative team, and working with other Vodafone operating companies to align, comply, and implement automation initiatives.
• The ideal candidate will have a passion for driving innovation, proactively identifying opportunities to reimagine existing processes, introduce creative automation solutions, and contribute fresh ideas that challenge the status quo.
• The role requires a forward-thinking mindset, with the ability to analyse complex problems and develop innovative, scalable solutions that enhance and transform digital customer experience and operational efficiency.
• This role is core to delivering exceptional customer experience across our lines of business and will have a direct influence on headline Key Performance Indicators and efficiency metrics.

Your responsibilities will include:

• Identify emerging technologies and trends to inform and transform digital customer experience.
• Follow the preferred / prescribed design approach and guidelines for journeys and process across all lines of business.
• Enhance and document current automation guidelines and ensure governance.
• Collaborate across multiple squads in and outside of Digital Tribe and Customer Operations.
• Seek new and innovative opportunities and deliver thereon. 
• Understand our customers’ needs through interviews and other research techniques.
• Use these insights to validate concepts and inform design decisions.
• Performance Tracking & Improvement
• Continuous monitoring of performance of automation against Key Performance Indicators and other efficiency metrics
• Use these insights to inform design improvements
• Automation strategy alignment
• Ensure alignment to the Vodafone and Vodacom strategies, plan and create a squad and or tribe strategy that contributes to the group strategy.
• Identify, analyse, and prioritise epics, features, use cases, user stories, backlogs
• Execute automation strategy and obtain organizational buy-in
• Drive delivery of automated processes and journeys

The ideal candidate for this role will have:

• Matric / Grade 12 essential plus applicable
• Bachelor’s degree from a recognised tertiary institution tertiary preferably in related field
• Diploma in business analysis
• A total of at least three years plus working experience in business analysis
• A total of at least three to five years plus working experience within the technology or automation industry
• Proven experience in digital product development or innovation roles
• Experience in designing and delivering complex digital capabilities
• Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD
• JIRA/Confluence, or equivalent experience preferred
• Familiarity with SAFe and LEAN methodologies within a corporate environment
• Agile methodology implementation
• 3+ years’ experience with all aspects of technology projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC) (advantageous)

Core competencies, knowledge, and experience:

• Proven experience in digital product development or innovation roles
• Ability to translate business needs into innovative digital solutions
• Creative and analytical skills
• Commercial and business understanding of the broader telecommunications industry
• Dynamic personality and the ability to think outside the box
• Excellent communication skills-written and oral
• Excellent organisation and facilitation skills
• Excellent team-working, interpersonal skills
• Leadership skills- Strategic thinker, people management
• Management skills- Organizational, time management, delivery, and planning management
• Strong conflict management skills
• Experience in Robotics Process Automation and or Chatbot design

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 22 August 2025