Hot New Jobs at Absa Group Limited (Absa)

Key accountabilities 

 Accountability: Managing daily sales targets (40% ) 

Outputs to deliver this accountability:

• Agree and sign sales targets with the Team Leader and come up with innovative sales methods to utilise to achieve these targets.
• Receive calls from clients requesting quotes and make calls to clients offering Short Term Insurance, based on the information received from various marketing campaigns and database provided by the Marketing department.
• Offer clients information regarding processes, procedures and compliance (on voice logging where applicable) according to the FAIS Act.
• Liaise with the client to obtain information from them regarding for example, personal details such as their name and address, the article to be insured and previous insurance history.
• Accurately capture the information that the client provides on the Websure/Siebel system and generate a quote based on the information provided
• Send the telephonically agreed quote to the client, via Email, and explain the quote by outlining for example the cost of the premiums, the excesses and the benefits of the product.
• If the client accepts the offer, proceed to the finalisation stage of the application process by liaising with the client to obtain the information (e.g. banking details debit order dates, non-payment disclosure etc.) necessary to complete the application on the system on the clients behalf adhere to all processes, procedures and compliance policies at all times throughout the process. 

Accountability: Client Experience (15%) 

Outputs to deliver this accountability; 

• Delight client with excellent service and assist them in an efficient manner by sending all the relevant documentation and by attending to any queries or related issues they may have within the agreed timeframe/Service Level Agreement (SLA) 
• Meet all timeframes agreed and act in a professional manner to gain the trust and buy-in from clients in order get referral business. 
• Retain client loyalty by offering products that are good value for money and that will meet the client’s needs.  Where possible resolve all client queries at first point of contact, however if unable to assist refer clients to the correct channels (e.g. Team Leader: Sales or Manager: Product). 

Accountability: Risk and Compliance (40%) 

Outputs to deliver this accountability: 

• Ensure that minimum standards with regards to quality assessments are adhered to by, for example, obtaining the correct information from clients to generate the correct premium. 
• Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product. Offer clients factual information but do not advise (on suggested insured amount) the client on the decision that need to be made. 
• Ensure (by following the relevant underwriting questionnaire) that the underwriting guideline is strictly adhered to at all times when securing a sale. 

Accountability: Reporting (5%) 

Outputs to deliver this accountability: 

• Capture data of all inbound and outbound calls on the Z drive worksheet provided by the company. 
• Provide other relevant Management Information (MI) to the Manager: Sales as and when needed

Education

• National Senior Certificate/ Matric (Grade 12)

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Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures
• Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy
• Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments
• People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Description

Management accounting:

• Support the preparation of consolidated management information for Senior Management

Financial Planning and Budgeting:

• Provide analysis and input to various businesses on financial planning and budgeting

Data analysis:

• Provide analysis on Business performance | People management: Manage people to deliver according to quality and timeline standards

Month end operations:

• Month end processing of IFRS 17 results.

Reconciliations and attestations:

• Perform monthly reconciliations on IFRS 17 account balances.

Management reporting:

• Support the preparation of consolidated management information for Senior Management

Disclosures:

• Preparation of IFRS 17 disclosures.
• Data analysis: Provide analysis on business performance on IFRS 17 results.

Financial Planning and Budgeting:

• Provide analysis and input to various businesses on financial planning and budgeting  

Product sub-ledger:

• Manage operations, processes and masterdata within the product sub-ledger.

People management:

• Manage people to deliver according to quality and timeline standards

Preference

• CA(SA) candidate with three years IFRS 17 working experience

Education

• Bachelor`s Degrees and Advanced Diplomas: Financial Sciences (Required)

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Role 

• Build CEO, CFO and executive level relationships with sector clients – i.e. have relevant engagements / discussions with C-suite clients.
• Ability to provide sector insights and guidance on a pan-Africa basis internally to key stakeholders (e.g., Credit, Investment Banking and Corporate Banking teams)
• Identify sector trends and leverage this knowledge to originate opportunities for CIB and partnership ideas for the broader Absa Group
• Work closely with broader Absa Group Digital and Retail product teams to drive partnership ideas – i.e., develop an understanding of how banks and telco sector players both compete with each other and can work with each other to disrupt markets.
• Work with product partners and lead deal origination efforts that require sector knowledge and experience – e.g., M&A advisory, innovative opportunities in the transactional banking space.
• Credit skills will be advantageous, however experience with loan, working capital or trade finance solutioning will also complement the required skills.
• Effective communication and influencing skills at a senior level.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

Accountability: To build customer relationships in the preferred market segments:

• To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie financial and estate planners) to ensure that our clients experience the full spectrum of our value proposition.
• To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
• To build, maintain and execute on client relationship plans to ensure you fully understand your clients’ needs and that we hold the primary relationship with our clients.
• To secure new business through interaction and engagement with current and prospective clients and leads generation and ensure new clients are fully on boarded.
• Ensure retention of clients in within acceptable targets and apply remedial actions where appropriate.
• Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
• To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio. 

• Prepare weekly for performance discussions with Area Manager Coverage to review client contact plans, client relationship plans, opportunities, successes and support required.
• To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the portfolio profitability is managed optimally.
• To effectively cross and up sell the appropriate products to the clients ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
• Drive Income growth of the Portfolio through the acquisition of new clients
• Analyse sales achieved against opportunities in portfolios on a monthly basis for new and existing client
• Complete a monthly analysis of the profitability of the portfolio of clients including the quality of credit and make recommendations to the Area Manager Coverage if actions are required for identified clients.

Accountability: Protecting our assets through appropriate levels of Risk and Credit Assessment

• Co-Manage high risk clients’ accounts in collaboration with Risk stakeholders
• Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
• Assist with the development of high quality credit client solutions which are both practical and appropriate (i.e. lending structures) for clients by influencing credit with knowledge on the client’s requirements as well as business and industry related knowledge
• Coordinate and drive outstanding client reviews and ensure timeous finalisation.
• Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
• Takes ownership of the portfolios risk management through consistent application the bank’s regulatory and compliance framework.

Accountability: Colleague and Personal Development

• To act as backup for other Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
• Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
• Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
• Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
• Attend relevant economic environmental business forums to be able to raise client conversations to a strategic level.
• Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

Preferred Education & Experience

• B-degree in Business, Commerce or Management Studies or equivalent NQF Level 7 qualification
• Five (5) years’ relevant Private or Wealth or Premium or Private Wealth Virtual Banking experience
• FAIS Compliance

OR

• Advanced Diploma / Advanced Certificate in Business, Commerce or Management Studies, or equivalent NQF Level 7 qualification 8 years’ experience in Private or Wealth or Premium or Private Wealth Virtual Banking, of which 4 years must be experience with Non Individuals (Professional Practice) within Private or Business Banking.

Knowledge and Skills

• Sales Acquisition and Business Development
• Customer Relationship Management
• Financial and wealth solutions and planning knowledge, including deal structuring
• Relationship Banking Risk management, including credit knowledge around complex structures as well as solutions
• Financial products knowledge with Superior Communication Skills
• Data analysis to enable data led decision making