Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand
Job description
- To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
- To deliver and manage financial targets for the area
- To deliver and manage internal processes, procedures and compliance for the area
- To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
- To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
- To generate, analyse and act on relevant reports and provide feedback within specified timeframes
- To be the customer's first choice health and beauty retailer by living and driving the company values
- To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
- To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
- To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
- To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
- To deliver adherence to HR policies and procedures that is aligned to corporate governance
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12
- Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
- Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
- Extensive people management experience
- Financial management experience (budgets, profit and loss statements, financial rations, etc.)
- Pharmacy experience needed
Job Knowledge and Skills Required:
- Retail, financial, risk Management
- Business Acumen
- Commercial and Entrepreneurial Awareness
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Able to motivate people
- Persuading Skills
Essential Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Assistant who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job description
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
Skills:
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Retail Pharmacy experience
- Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To deliver service excellence through the provision of professional and specialist advice on beauty and skincare products, provision of beauty demonstrations, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job description
Job Objectives:
- To consult with customers on beauty related needs, answer product based questions and provide beauty demonstrations in order to aid customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department by proactively driving promotions, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that result in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimizing shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks club card and to enroll new club card members in order to achieve club card participation targets.
- To increase profitability and brand loyalty with customers by the promotion of private label and exclusive products.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products in line with different skin types and personal needs
Skills:
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
Essential:
- Persuading and influencing
- Relating and Networking
Desirable:
- Commercial Thinking
- Following instructions and procedures
- Planning and organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Essential: Minimum 2 years experience within beauty / skincare
- Experience in a sales and marketing or retail / FMCG environment
Education:
- Essential: Grade 12
- Essential: Relevant Beauty/skincare qualification (External applicants)
go to method of application »
Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolv experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labor legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
Job description
Job Purpose:
- To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
- To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
- To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
- To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
- To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
- To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
- To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
- To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
- To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
- To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
- To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
- To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Relevant Beauty/skincare qualification
- Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
- Understanding and application of selling principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Knowledge of beauty and skincare products
- Results and target driven
- Strong customer orientation
- Good communication skills
- Interpersonal skills
- Engaging and confident
Competencies:
- Persuading and influencing
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Commercial Thinking
- Following instructions and procedures
- Working with people
- Planning and organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
- Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job description
Job Objectives:
- To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
- To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
- To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
- To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
- To timeously and efficiently resolve all customer queries in line with the Company's policies.
- To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
- To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Results and target driven
- Sound managerial skills
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Leading and Supervising
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
Desirable:
- Following instructions and procedures
- Working with people
- Analysing
- Planning and organising
- Coping with Pressures and Setbacks
Minimum requirements
Education:
Essential:
- Grade 12
- Relevant Retail/Business Management qualification (External applicants)
Desirable:
- Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- To assist the Brand Manager II with the planning, implementation of category marketing plan, exclusive and private label plan, marketing initiatives and tasks as required to maximize sales.
Job description
Job Objectives:
- To ensure that the brands have maximised sales and ensure that sales targets are achieved.
- To plan, organise and implement the roll-out of the marketing plan for the Clicks brand
- To understand and deliver on the strategic plans by developing the marketing strategy of the brand
- To liaise with suppliers on marketing briefs, stocks, timing schedules and creative material to ensure brand building to achieve sales targets
- Liaise with internal stakeholders to ensure that the delivery of marketing plans are achieved
- To co-ordinate the company projects as assigned by the Marketing and Brand Manager and ensure that projects delivered within the deadline / timeframe
- To ensure that marketing plans are within the marketing budgets set and obtain the best return on investment
- To ensure that the marketing initiatives are planned timeously and meet the requirements of the Marketing and Brand Manager and key stakeholders by deadlines issued.
- To ensure that new launches are done timeously and communication with all key stakeholders are done at each business process.
Minimum requirements
Education:
- Essential: Matric
- BA / BCOMM Degree – Marketing / Digital Marketing
- Subjects: Communication, Finance, Marketing Management Principles, Economics, Business Management
Experience:
- Essential: 3 years Marketing / Brand Management Co-ordinator
- Essential: Marketing Management National Diploma
Knowledge:
- Impact of Consumer Protection Act
- Working knowledge of marketing processes
- Business Planning process
- Consumer insights – working knowledge
- Knowledge of the media and advertising environment
- Understand brand planning and activation principles
Skills:
- Experience with social media management and content creation
- Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously
- Creative thinking and problem-solving abilities.
Essential competencies:
- Working with People
- Writing and Reporting
- Presenting and Communicating Information
- Creating and Innovation
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions and Procedures
- Achieving Personal Work Goals and Objectives
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction
Job description
Job Objectives:
Responsibilities
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Administration of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
Duties
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Accurate capturing of scripts received at the Central Pharmacy centre
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Customer service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Computer literacy (MS Office)
- Must be bilingual (with English being one of the requirements
- Must be able to work with patients and be adaptable to assist with various departmental duties
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
Essential
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable:
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
go to method of application »
Introduction
- Clicks is on the hunt for a Demand Planner to ensure effective demand and statistical forecasting for assigned categories in order to drive profitability through increased sales, improved margins, and working capital productivity
Job description
- To ensure the accurate and effective creation and management of statistical, promotional, event and total forecasts using provided systems and tools for all new and existing product ranges
- To recognize and reconcile forecast exceptions to track and manage sales against forecast and validate forecast for OTB management
- To determine causal factors impacting forecasts and respond appropriately, (weather, moving events, promotions etc.)
- To ensure effective stakeholder management and engagement in order to determine trends, identify new products, evaluate risks and determine inventory and replenishment requirements
- To generate and deliver accurate and timely management reports and maintain key metrics against goals in order to analyze forecast performance and ensure forecast accuracy and inventory optimization
- To effectively analyze post promotional and event data to determine opportunities, improve future forecasts, and act as necessary for inventory disposition
- To effectively lead and prepare for the consensus forecast meetings with key stakeholders in order to enhance key insights and decisions taken
- To ensure that the history data cleansing process is followed in order to improve sales history
- To ensure the effective execution of the range review process and decision making in order to assist the Category Team to determine optimal range
- To look for opportunities to maximize sales potential and support the Category team to develop Category Operating Plans and other initiatives to achieve sales, margin and stock targets
Minimum requirements
Education
- Bachelor’s Degree in Statistics, Math, Decision Science, Business, related area or equivalent experience
Job Related Knowledge
Essential
- FMCG, Supply Chain and Logistics
- Data analysis models
- Ability to understand and fine tune algorithms for optimal forecast performance
- Execution of the new stores / lines / products process using required commercial acumen
- Understanding of customer needs and wants, trends, competitive environment and market share
Desireable
- Financial planning models and methodologies
- Deep understanding of the consistent management and planning of the supplier base performance metrics, promotional planning cycle, product lifecycle, supply chain optimization for their products, business analysis and reporting
Job Related Skills
- Causal factor determination and event driven adjustments
- Deep analytical skills
- Excellent interpersonal and communication skills, to build relationships and drive consensus and collaboration across functional groups
- Business math acumen and analysis to comprehend financial information and reporting to make business decisions
- Forecasting consumer trends and buying habits weekely and 24 months in the future
- Complex decision making based on statistics, trends and opinions
- Presentation skills with focus being on oral and written communication skills
- Proficiency on MS Office Excel, Word, Outlook and Power Point, spreadsheets, databases
- Complex Problem solving
- Retail mathematical calculations (e.g. variance to last year, percent of total, turn, Open-to-Buy and sales per square foot)
- Strong negotiating and influencing skills
Job Experience
Essential
- Strong planning and buying experience with solid understanding of financial and statistical analysis of both
- 2-4 years’ experience with distributions requirement planning and other supply chain processes such as demand planning, production planning, scheduling and transportation
Desirable
- 1-2 years planning and executing projects involving multiple groups across an organization desirable
- Experience with retail buying or logistics preferred
- Supply chain software knowledge advantageous
Job Related Competencies
- Deciding and Initiating Action
- Persuading and Influencing
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Adapting and Responding to Change
- Entrepreneurial and Commercial Thinking
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Following instructions and Procedures
- Relating and networking
- Delivering Results and Meeting Customer Expectations
- Relating and networking
- Planning and Organising
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Method of Application
Use the link(s) below to apply on company website.
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