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Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
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Introduction
- To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand
Job description
- To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
- To deliver and manage financial targets for the area
- To deliver and manage internal processes, procedures and compliance for the area
- To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
- To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
- To generate, analyse and act on relevant reports and provide feedback within specified timeframes
- To be the customer's first choice health and beauty retailer by living and driving the company values
- To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
- To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
- To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
- To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
- To deliver adherence to HR policies and procedures that is aligned to corporate governance
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12
- Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
- Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
- Extensive people management experience
- Financial management experience (budgets, profit and loss statements, financial rations, etc.)
- Pharmacy experience needed
Job Knowledge and Skills Required:
- Retail, financial, risk Management
- Business Acumen
- Commercial and Entrepreneurial Awareness
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Able to motivate people
- Persuading Skills
Essential Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
go to method of application »
Introduction
- To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
- To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
- To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
- To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
- To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
- To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Knowledge:
- Sound understanding and application of financial management principles
- Strong retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of Customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of competency based interviewing
Skills:
- Sound managerial skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
Desirable:
- Entrepreneurial and Commercial Thinking
- Deciding and Initiating Action
- Working with people
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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Introduction
- Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs).
Job description
Job Objectives:
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
- Ad hoc requirements as per operational requirements
Minimum requirements
Qualifications and Experience:
- Matric with Maths (Essential)
- Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
Skills, Abilities and Job Related Knowledge:
- Product knowledge (Health isle and OTC)
- SAPC and relevant legal knowledge
- Customer service orientated
- Team Player
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Basic calculations
- IT Business Operating Systems
- MS Office
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
go to method of application »
Introduction
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job description
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Minimum requirements
Experience:
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
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Introduction
- We are looking to recruit a permanent Service Analyst (IT) – Service Centre to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort (Lea Glen) branch and will report to the Service Manager (IT) Infrastructure.
Job description
Job Purpose:
- The position will support UPD’s IT service operations, including first-line support and incident management activities.
Key Performance Areas:
- Providing first-line technical support and resolving common user issues where possible.
- Performing initial triage and assigning incidents to the appropriate technical support team.
- Identifying recurring incidents and escalating potential problems for further investigation.
- Monitoring open incidents, following up with support teams, and keeping users informed of progress.
- To accurately record, assign, escalate and track all incidents and service requests
- Taking ownership of incident and service request from initiation to closure
- To engage professionally with business users and vendors to provide customer service within agreed service levels
- To ensure that all IT related incidents and service requests are resolved effectively with high level of customer
- Managing AD user accounts, groups and organisation.
- Basic administration within the team.
Knowledge and Skills:
- Knowledge of Information Systems
- Experience in Microsoft Azure and Active Directory.
- Knowledge of governance framework
- Knowledge of customer service and incident management processes
- Strong verbal and written communication skills
- Analytical and technical computer skills
Competencies:
- Deciding and Initiating Action
- Writing and Reporting
- Planning and organising
- Analysing
- Applying Expertise and Technology
- Delivering Results & Meeting Customer Expectations
Minimum requirements
Required Minimum Education and Qualifications:
- Matric / Grade 12
- 2/3 Years’ experience within an IT Service/Call Centre
Minimum Experience and Education:
- ITIL Foundation
- Microsoft Azure and Active Directory.
- IS or IT Diploma
- MCDST (A , ITIL, HDI)
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Introduction
- Clicks Retailers is looking to recruit a new Driver to work within the Store Operations team. This role will be based at Clicks Pinelands and will report into the Store Manager.
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality. This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
- Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
go to method of application »
Introduction
- Clicks Retailers is looking to recruit a new Driver to work within the Store Operations team. This role will be based at Clicks Pinelands and will report into the Store Manager.
Job description
Job Purpose:
- To ensure that the safe, accurate, timely, and confidential delivery of prescription medications and healthcare products to customers. The driver plays a vital role in maintaining trust and reliability between the pharmacy and its clients, while providing professional service and always protecting patient confidentiality. This role will be responsible primarily for ensuring that all customer parcels are delivered timeously and accurately on a specified delivery route.
Job Objectives:
- Deliver prescription and OTC medications and healthcare products safely and on time to patients at residential homes, clinics, retirement homes, and hospitals.
- Prioritise urgent deliveries in line with instructions from the Pharmacy or Store Manager. Handle temperature sensitive and scheduled medication securely in accordance with the pharmacy’s approved procedures.
- Maintain the required cold-chain conditions for refrigerated medicines and products, including the correct use of ice packs or other approved temperature-control packaging. Load, organise and secure parcels carefully to prevent loss, damage, contamination or delivery errors.
- Obtain signatures and maintain proof-of-delivery records are complete and accurate.
- Always maintain patient confidentiality, including during transport, handover and return of parcels (if need).
- Communicate professionally with patients/customers and healthcare staff
- Relay patient or customer concerns or queries to the Store Manager
- Return undelivered or rejected items to the dispensary with the relevant documentation
- Ensure that the vehicle/E-bike is cleaned regularly and the battery is placed in the appropriate charging device at the end of every shift.
- Ensure check sheet for deliveries are completed accurately
- Ensure the accurate number of parcels are confirmed beforehand
- Ensure that all duties allocated by the Pharmacy or Store Manager are carried out and completed. Duties will not only involve deliveries but will include duties within the store environment.
- Wear all company-issued and required Personal Protective Equipment (PPE) at all times while performing delivery duties, and ensure PPE is used correctly and kept in a safe, serviceable condition. Safeguard the company-issued motorcycle/e-bike and all company property, equipment and devices assigned to you, ensuring they are used responsibly, secured appropriately when unattended, and protected against loss, theft, damage or misuse. Report any loss, damage, defect or security concern promptly to the Store Manager.
- Maintain safe and responsibledriving practices at all times, esnuring full complinance with all applicable road traffic laws and regulations.
Minimum requirements
Experience:
Essential
- Experienced Driver with valid Code A or A1 driver license approved by South African road Traffic Act
- No traffic violations on record
- Police Clearance certificate
- Delivery experience
- Desirable:
- Experience in a customer-facing role within a retail/FMCG store operations environment
Education:
- National Senior Certificate/ Grade 12 (Matric pass)
- Job Knowledge
- Basic knowledge of delivery and pharmacy procedures
- High level of integrity and responsibility
- Ability to maintain confidentiality and handle medication with care
- Knowledge of customer service excellence
- Knowledge of merchandise and stock management principles
Competencies:
- Attention to detail
- Planning and organising
- Problem solving
- Strong customer orientation
- Able to work under time pressure/time deadline
- Able to work in a team
- Accuracy and Numerical ability
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Introduction
- We are seeking to appoint a Process & Communications Officer to work within the Logistics Operations Division. This role will be based at the Montague Gardens Distribution Centre in Cape Town and report into the Project Manager.
Job description
Main Purpose
- To support the Logistics Operations Division through the effective administration of communications, ensuring that accurate, current, and relevant information is consistently available to the full division.
- The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling the Logistics division to operate effectively and achieve organisational goals.
Job Objectives
- Develop, design, and maintain training materials, guides, job aids, and learning resources
- Manage the review, update, approval, and communication of Standard Operating Procedures (SOPs), policies, and training materials
- Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
- Monitor and drive compliance with approved SOPs, policies, and operational processes
- Collaborate with business stakeholders, subject matter experts, and project teams
- Manage the end-to-end communication process and act as the gatekeeper for communications distributed
- Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
- Perform regular reviews of process documentation, training content, and communications
- Provide administrative and reporting support to the Logistics Excellence team
- Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes
Minimum requirements
Job related knowledge:
- Designing and developing training material (essential)
- Knowledge of store communications (essential)
- Retail policies and processes
- IT knowledge (systems and applications)
Job Related Skills:
- Written communication skills
- Internal communications management
- Proofreading and quality assurance
- Computer literacy
- Planning and organising skills
- SOP development and maintenance
- Training material development
- Facilitation and presentation skills
Job Experience:
- 2-3 years’ experience in training material design, communications or similar
- Experience in SOP design
- Quality assurance and document control
- Retail Management experience
- Exposure to general retail processes and procedures
- Stakeholder engagement across multiple business units
Education:
- Diploma or relevant 3 year qualification
- Business Process Management (BPM) certification
- Instructional Design certification
- Technical Writing certification (advantageous)
Competency Requirements:
- Supporting and Cooperating
- Analysing and Interpreting
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Coping with Pressures and Setbacks
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Introduction
- An exciting opportunity as DC Supervisor Picking has become available at New Clicks SA (Pty) Ltd. The role will be based in Centurion DC and will report to the Departmental Manager.
Job description
Purpose and Objectives
- You will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.
- To hold the daily SGM meetings, address performance and training needs to ensure improvement.
- To manage employees to achieve productivity targets and take remedial action where required.
- To assist in planning for staff requirements based on volume, aligned to planned budget.
- To action and manage daily/weekly reporting
- To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance.
- Ensure that the KPI board is completed correctly and timeously.
- To achieve the KPI’s in the department within planned budgets and schedules and ensure a proper handover between shifts.
- To ultimately deliver high levels of service to Our Customers.
- To live and instill The Brand’s Values.
Minimum requirements
Experience and Education:
- Matric/NQF Level 4 (Essential)
- Relevant Tertiary Qualifications (Advantageous)
- 3 years’ experience in a logistic environment (Essential)
- Job related knowledge and skills:
Preferred skills
- Computer skills on MS Office (Word and Excel)
- WM Systems understanding
- Financial background- Budget and Cost Management
- Understanding of handling IR related issues
- Understanding of Housekeeping & the 5S’s approach
- Understanding of Health & Safety requirements
Competencies required:
- Communicate effectively at all levels
- Excellent negotiating skills
- Strong planning and co-coordinating skills
- Ability to work in a team
- Ability to work under pressure / time deadlines
- Honesty and integrity
- Attention to detail
- Ability to manage a Team
- Ability to manage performance
- Ability to plan and execute within a short space of time
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Introduction
- Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.
Job description
Job Purpose:
- To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.xd
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Education and Experience Requirements:
- Essential: Registered Pharmacist with SAPC
- Essential: Minimum 2 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration with SAPC as the Responsible Pharmacist
- Desirable: Retail Pharmacy experience
- Desirable: Unisolv experience
Job Knowledge and Skills Required:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labor legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Essential Competencies
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organising
- Relating and networking
- Following instructions and Procedures
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
Contractual hours:
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Introduction
- We are seeking to appoint a Departmental Manager at the Mbombela Distribution Centre. This role will report to the Operations Manager.
Job description
Job Purpose
- You are responsible for the co-ordination of operational activities within a multi-disciplined environment, assuming full responsibility for all key performance indicators.
Job Objectives
- To ensure effective utilisation of our people and resources to drive productivity to targets.
- To lead and direct the department to achieve consistent process compliance and adherence to all relevant company SOPs (Standard operating procedures), cut offs and daily reports.
- To effectively manage and control systems.
- The achievement of budgeted and agreed financial targets.
- To enforce adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment.
- To engage, network and communicate with internal stakeholders e.g. Stores and External Stakeholders e.g. Suppliers to ensure prompt query resolution.
- To continuously analyse, interpret and report in order to facilitate process improvement.
- To ultimately deliver high levels of service to Our Customers.
- To live and instill The Brand’s Values.
Minimum requirements
Job Related Skills
- Good planning and organizational skills
- Excellent written and verbal communication
- Good attention to detail and accuracy
- Analyzing of operational statistics and processes
- Persuading and Influencing others
- Computer literacy (Minimum Intermediary level Excel and PowerPoint skills)
Job Knowledge
- Knowledge of Distribution Centre processes and procedures
- Business and management principles
- People Management
- Health and Safety
- Asset Management and Maintenance
Minimum Qualifications
- Essential: Matric (Grade 12)
- Desirable: Relevant Tertiary Qualification
Minimum Experience
- Essential: 3 - 5 Years within a Distribution Centre
Key Competencies
- Delivering Results and Meeting Customer Expectations
- Leading and Supervising
- Planning and Organizing
- Adhering to Principles and Values
- Decision-making and Initiating appropriate actions
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
- Desirable: Relevant Retail/Business Management qualification
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail.
Job description
Job purpose:
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
- Desirable: Relevant Retail/Business Management qualification
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Skills, Abilities and Job Related Knowledge:
- Basic math’s calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
go to method of application »
Introduction
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Job description
Job Objectives:
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
Skills:
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
Competencies:
Essential:
- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations
Desirable:
- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks
Minimum requirements
Experience:
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Method of Application
Use the link(s) below to apply on company website.
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