Process & Communications Officer (Logistics) at Clicks Group

Introduction

• We are seeking to appoint a Process & Communications Officer to work within the Logistics Operations Division. This role will be based at the Montague Gardens Distribution Centre in Cape Town and report into the Project Manager.

Job description

Main Purpose 

• To support the Logistics Operations Division through the effective administration of communications, ensuring that accurate, current, and relevant information is consistently available to the full division.
• The role is also responsible for designing, developing, and delivering quality-assured training materials that are aligned with Group policies and business objectives, enabling the Logistics division to operate effectively and achieve organisational goals.

Job Objectives

• Develop, design, and maintain training materials, guides, job aids, and learning resources
• Manage the review, update, approval, and communication of Standard Operating Procedures (SOPs), policies, and training materials
• Maintain a central repository of approved SOPs, policies, processes, and training materials on the intranet and other designated platforms
• Monitor and drive compliance with approved SOPs, policies, and operational processes
• Collaborate with business stakeholders, subject matter experts, and project teams
• Manage the end-to-end communication process and act as the gatekeeper for communications distributed
• Develop, document, standardise, and implement training materials and process documentation for new projects, initiatives, systems, and operational changes
• Perform regular reviews of process documentation, training content, and communications
• Provide administrative and reporting support to the Logistics Excellence team 
• Identify opportunities to improve communication channels, training effectiveness, documentation standards, and business processes

Minimum requirements

Job related knowledge:

• Designing and developing training material (essential)
• Knowledge of store communications (essential)
• Retail policies and processes
• IT knowledge (systems and applications)

Job Related Skills:

• Written communication skills
• Internal communications management
• Proofreading and quality assurance
• Computer literacy
• Planning and organising skills
• SOP development and maintenance
• Training material development
• Facilitation and presentation skills

Job Experience:

• 2-3 years’ experience in training material design, communications or similar
• Experience in SOP design
• Quality assurance and document control
• Retail Management experience
• Exposure to general retail processes and procedures
• Stakeholder engagement across multiple business units

Education:

• Diploma or relevant 3 year qualification
• Business Process Management (BPM) certification
• Instructional Design certification
• Technical Writing certification (advantageous)

Competency Requirements:

• Supporting and Cooperating
• Analysing and Interpreting
• Planning and Organising 
• Delivering Results and Meeting Customer Expectations 
• Following Instructions and Procedures 
• Coping with Pressures and Setbacks