Job Vacancies at Deloitte

Job Description

Main Purpose of Job
Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA.  Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems

Key Performance Areas:

Strategic Impact

• Under supervision,  provides user support on IT queries in respect of hardware and software issues Client Impact: External / Internal

Budgets/Profitability

• Effective use of time, equipment and resources

Differentiators for this specific role

• Create and Maintain client relationship

• Install and configure of standard hardware & software

• Maintain a tidy environment

• Administration and filing for IT service desk

• Manage third party calls

• Filling in for absent colleagues

• Monitoring of SLA of calls (SLA 98%) 

Competencies

Technical  

• Basic technical knowledge in Microsoft Office suite and operating system

• Working knowledge of networks, IT infrastructure and application

Behavioural 

• Good communication skills, both written and verbal

• Problem solving ability

• Interpersonal and relationship building skills

• Client delivery focus

• Adaptable

• Focus on quality and awareness of risk

• Desire to develop self

• Business acumen

• Maintain client relationship

• Install and configure of standard hardware & software

• Maintain a tidy environment

• Administration and filing for IT service desk

• Manage third party calls

• Filling in for absent colleagues

• Monitoring of SLA of calls (SLA 98%) 

Leadership Capabilities

• Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact Influence - Actively focuses on developing effective communication and relationship-building skills

• Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track

• Strategic direction - Understands how their daily work contributes to the priorities of the team and the business

• Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

• Professional Capabilities

• Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

• Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals

• Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work

• Solves problems - Identifies and solves problems objectively using analysis, experience and judgment

• Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed

• Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity

Qualifications

Required

• Comptia A+ and/or N+ certification

• 1 year in IT support

Preferred

• Starting Microsoft certification, Degree or Diploma (in some countries in Africa)

• Experience preferably within large corporate

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Job Description

Main Purpose of Job

Specialist in delivering on area of expertise to clients with a key focus on executing on the Data Analytics CoE strategy. These areas of expertise will involve understanding both the data elements and the testing methodology in order to innovate and implement new data driven testing approaches.

Qualifications

Minimum Qualifications

A professional accounting qualification (CA or equivalent)

Desired Qualifications

A professional accounting qualification (CA or equivalent)

Minimum Experience

2 years post articles relevant working experience 

Desired Experience

2-year assistant manager experience

Additional Information

Technical

• Expert in field with excellent industry and business knowledge

• Relevant knowledge of the Journal Entry methodology

• Extraction and data preparation capabilities

• Leverage specialized data analysis techniques

• Create data visualizations

• Demonstrated leadership skills

• Ability to interpret, communicate and implement strategy

• Demonstrated execution of complex projects within timeframes and cost

• Experienced in development and delivery of professional presentations

 Behavioural

• Excellent communication skills, both written and verbal

• Effective interpersonal and relationship building skills

• Good mentorship and coaching ability with desire to develop self and others

• Strong client delivery focus

• Adaptable, managing change and ambiguity with ease

• Focus on quality and risk

• Effective problem-solving ability

• Excellent business acumen

* Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.