Job Opening at Old Mutual

Job Description

• The RTE facilitates the success of the program through managing processes, engagements, stakeholders and execution. They solve impediments, manage risk, help facilitate value delivery, and help drive relentless improvement. 

Responsible for managing Scrum Masters in the new frameworks, processes and mindsets. 

Many also drive the change management, coaching leaders, teams.

They help embed, standardize and document best practices.
Core Duties and Responsibilities:

• Optimise the flow of value through the program by making work visible at a team and program level
• Establish and communicate the annual calendars for Program Increments (PIs)
• Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings
• Facilitate the PI planning event
• Summarize Team PI Objectives into Program PI Objectives (and publish them for visibility and transparency)
• Tracking the delivery of features and capabilities against agreed MVP
• Facilitate synchronization meetings, including the Core Team sync and Program Sync
• Run value stream mapping exercise at the beginning of each program to ensure correct team formation
• Where necessary Coach leaders, teams, and Scrum Masters in Agile practices and mindsets
• Help solve risks and dependencies
• Solve, escalate and track impediments
• Provide input on resourcing to address critical bottlenecks
• Encourage collaboration between teams and Solution Architect (or IT lead)
• Work with Product and Solution Management, Product Owners (BOO’s), and other stakeholders to help ensure strategy and execution alignment
• Improve and assess the DevOps and Release on Demand competency and ways of work
• Facilitate System / PI Demos
• Drive relentless improvement via Inspect and Adapt workshops (retros)
• Assess the performance of the program overall and help the members of the program improve
• Foster Communities of Practice / Chapters to ensure alignment on key areas of the program

Technical skills:

• The RTE acts as an Uber Scrum Master, thus will share many of the traits of a Scrum Master. Unlike the Scrum Master whose primary focus is on the team, the RTE will interact with various levels of the organization. To be effective, the RTE must have developed a more refined and broader understanding of how Agile (and SAFe) deliver value to the organization. 
• In depth Knowledge of agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe) etc.
• Strong knowledge of Scrum theory, rules and practices and ceremonies.
• Knowledge about other methodologies other than Agile-Scrum, so that he can explain other methodologies to motivate his team if needed.
• Understand the value of team and program metrics and keep track of them to performance. Metrics could include (but not be limited to)
• Productivity. Measuring delivery against plan and against MVP.
• Quality.
• Time to market.
• Team engagement.
• Customer satisfaction.
• Ability to run and facilitate core meetings and activities: Backlog grooming, Sprint planning, story writing, sizing, prioritising, Daily stand ups, demo’s and retros.
• Stakeholder Management, Negotiation & Communication Skills
• JIRA/Confluence experience (or other relevant tools). Making work visible through various means for teams and the program.

Profile:

• Transition from directing and managing activities to acting as a servant leader. Servant leadership is a philosophy that implies a comprehensive view of the quality of people, work, and community spirit.
• Focus on providing the support needed by the teams to be self-organizing and self-managing.

Characteristic servant leader actions include:

• Listen and support teams in problem identification and decision-making
• Create an environment of mutual influence
• Understand and empathize with others Encourage and support the personal development of each individual and the development of teams
• Coach people with powerful questions rather than use authority
• Think beyond day-to-day activities; apply systems thinking Support the teams’ commitments
• Be open and appreciate openness in others

Other Characteristics to be successful include:

• Courageous. A great RTE has the courage to say what needs to be said in a respectful and tactful way. They respect the authority and direction of management, but have the courage to deliver the truth, even if it’s not what people want to hear.
• Facilitator. Comfortable presenting in front of the team and management. They have an arsenal of tools and techniques to keep the participants interested and engaged.
• Negotiator. Understands that most things are not black and white. There are many shades of grey, where matters must be negotiated to achieve an agreement that is palatable to all parties involved.
• Communicator. Can deliver a message with tact, being sensitive to how the message is received by the team or by management.

Depending on the person in the role, the shift in leadership approach could be highlighted by noting the shift in behaviours:

• From coordinating team activities and contributions to coaching the teams to collaborate
• From deadlines to objectives
• From driving toward specific outcomes to being invested in the program’s overall performance
• From knowing the answer to asking the teams for the answer
• From directing to letting the teams self-organize and hit their stride
• From fixing problems to helping others fix them

Minimum Qualification/ Requirements 

• 3 or 4 year bachelor degree in Computer Science or Engineering is advantageous
• SAFE or Agile Certification (Preferred)
• 6+ years of experience in a complex project and program management roles with at least with 3+ years leading Scrum teams
• Experience working in an Agile organization using Scrum, XP, Kanban, Scaled Agile Framework (SAFe), or other scaling model is preferred
• Ability to run and facilitate core meetings and activities: Backlog grooming, Sprint planning, story writing, sizing, prioritising, Daily stand ups, demo’s and retros.
• Stakeholder Management, Negotiation & Communication Skills
• JIRA/Confluence experience (or other relevant tools). Making work visible through various means for teams and the program.
• Strong technical aptitude and experience leading teams in delivering quality software
• Track record of delivery in an enterprise software organization

Closing Date

• 11 May 2021

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Job Description

• Aspires to be a Financial Advisor
• Champions our valued customers to achieve their life time goals by identifying their financial needs, providing sound financial advice, recommending and implementing “fit for purpose” financial plans and solutions. Generates leads through networking and relationship building, resulting in ongoing customer interaction and relationship management.

Education

• Bachelors Degree (B), High School (Grade 12)  (Required)

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Job Description

• This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated. This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product owners, delivery teams, 3rd Parties and Scrum Masters. IT Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT service delivery managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders.
• This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high quality technology solutions to end users to meet business needs. Defining project needs and feeding these into the programme/portfolio/product process to enable resources to be appropriately allocated. This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Service Delivery Manager is required to establish and manage expectations within the business and to drive the IT team to achieve those expectations to a high standard working closely with Product owners, delivery teams, 3rd Parties and Scrum Masters. IT Service Delivery Managers oversee employees, facilitate planning meetings, and ensure that products and services satisfy consumers, having a long-term focus. As leaders, IT service delivery managers use strong communication skills to motivate and encourage employees. They also use strong interpersonal skills to build relationships with customers/stakeholders. Key responsibilities will include amongst others the following;

Lead a team of technical IT specialists.

• Provide support, supervision, training, direction and mentorship in tech development, support and service delivery.
• Delivering complex projects, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Give inputs to best practices in IT.
• Ensure that policies and procedures are followed.
• Ensure that teams are improving performance, service, and product quality.
• Use gathered information and research to target areas that need improvement.
• Ensure that team members are familiar with IT service delivery processes and best practices

Operations and Development

• Process efficiency and effectiveness
• In-scope process optimization
• Operational compliance
• Oversee and provide guidance on link delivery process from start to finish
• Effort Management

Customer (user) satisfaction

• Good communication around issues and opportunities – get things done, make things happen.
• Building, maintaining and analysing service reports to address any possible delays before it occurs.
• Drive deliverables thru industry-standard life cycles by establishing repeatable, well managed team and delivery environment

Organizational Management

• Manage service delivery resources within budget and project schedules
• Nurture, grow, and develop team members.
• Articulates the technical architecture, roadmap, and solution details to the all stakeholders.

Relevant tertiary qualification advantageous

• 4 -6 years managerial experience
• Experience working in a IT Agile Environment
• In-depth knowledge of the system development life cycle
• Knowledge of Agile methodologies
• Strong communication skills to motivate and lead
• Ability to lead a team of technical specialists
• Strategic Thinking
• Innovation
• Changing and improving
• Making effective decisions
• Leading and communicating
• Collaborating and partnering
• Managing a quality service
• Delivering at pace
• Strong technical knowledge on the following;
• Software knowledge
• Technical experience in a delivery environment
• Familiarity with AGILE methodology.
• Leadership – IT essential leadership skills to encourage teamwork and motivate employees
• Strong problem-solving skills
• Detail oriented and diligent.

Education

Bachelors Degree (B), Diploma (Dip)

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Job Description

• The Trainee Call Centre Agent markets Old Mutual products and services to new and existing clients telephonically and are individually accountable for achieving results through their own efforts. This role operates on salary / bonus / commission system.

Skills

Strong interpersonal skills •    Organized and self-driven •    Knowledge of Reinsurance Treaty, Facultative wording and Reinsurance slips  •    Good analytical skills  •    Computer knowledge  •    Ability to communicate effectively  •    Good understanding of general Insurance products
Education

Matriculation Certificate (Matric)  (Required)
Closing Date

28 May 2021

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Job Description

• The Digital & Data team is a dynamic division within Old Mutual Limited, which seeks to drive digital engagement with customers by being at the forefront of digital development and innovation. Old Mutual’s longstanding history and unquestionable success in the finanicial industry, provide a solid foundation for expansion of its digital platform. The Digital & Data team applies customer-focused design thinking, agile and lean development methodologies, and continuous delivery practices.
• The role of Senior Mobile Developer facilitates the development and delivery of quality software. This role requires established coding skills, proven experience in the digital and/or financial sector, and relevant qualifications. The incumbent will work in a multi-functional team to ensure continuous delivery of quality solutions.

ROLE & QUALIFICATIONS REQUIREMENTS

• Matric certificate with relevant tertiary qualification
• 8+ years of experience in Android mobile application development
• Knowledge of, and experience in mobile frameworks and technologies such as:
• Containerisation: Kubernetes, Docker
• CI/CD - Jenkins, AWS Code Commit
• AWS (preferred) or another cloud provider such as AZURE or Google Cloud Platform
• Confluence, Jira
• Microsoft Teams, Slack
• Terraform
• AppCode
• Kotlin
• Android Studio
• Xcode
• Spring Framework
• App Center
• Familiarity with architecture styles such as Microservice and Serverless architectures
• Build cloud based functional mobile applications at an enterprise level
• Create and test software prototypes
• Develop technical specifications and software application architecture and designs
• Review and refactor code according to coding standards
• Contribute to the technical roadmap and vision of the Digital & Data team
• Ability to understand and communicate and/or translate complex procedures
• Analyse system requirements and provide estimations within a team setting
• Work closely with multi-skilled and cross-functional teams e.g. architects, developers, UX designers, business
• Write clean, testable code
• Knowledge of coding design patterns
• Follow Agile methodologies (SCRUM / Kanban)
• Work in a DEVOPS culture with analysts, testers and scrum masters
• Provide after hours support of applications (you build it, you run it)
• Provide higher-level technical and programming support to fellow-developers/engineers
• Research and recommend programming-related advances to team(s)
• Critical thinking, root cause identification skills and attention to detail
• Ability to learn new technologies quickly
• Good communications skills and a team player
• Comfortable with pair programming
• Possess commercial and business awareness

Skills

• Android, Android Applications, Android Phones, Android Software Development, Android Studio, Application Development, Cloud Platform, Communication Skills, computer skills, Creativity, Digital Consumer Engagement, Digital Development, Docker (Software), Google Cloud, Google Cloud Platform, Kotlin, Kubernetes, Learning Quickly, Microsoft Azure, Mobile Application Development, Mobile Applications, Mobile Frameworks, Researching, Xcode, •    Excellent command of the English language, both in communication ability and in drafting skills.