Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- The ARO FC is the primary interface between the Regional Financial Control Functional heads and ARO CFO. The ARO Financial Controller is responsible for business and product level knowledge in risk oversight and to act as Primary audit interface for cluster audits. Responsible for review and oversight over all deliverables that are done at a cluster level, this includes statutory financial reports, regulatory reports, audit reports etc.
- This role is critical to enable alignment between the top priorities of the business, the priorities of the relevant CFO’s and the priorities of Financial Control. The Financial Controller needs to have a comprehensive understanding and oversight of the key enablers, key issues and top priorities in Financial Control, across all Functions in Financial Controls and across all entities in Africa.
- Influence the Group Exco decision makers by providing an in-depth knowledge of financial performance, enabling the business, to deliver on strategic objectives, tax frameworks and setting the risk appetite for each cluster.
Job Description
Accountability: Provide Strategic direction for the Cluster Financial Function
Outputs to deliver this accountability:
- Act as the liaison with external and internal audit and provide assurance to the Cluster Exco and Cluster level Risk Committees that all controls are appropriate and financial statements are fairly stated.
- Provide leadership to Regional Functional Heads in Financial Control on the following strategic matters:
- Changes in Accounting Standards.
- Changes in Regulatory Standards.
- Changes in systems, IT platforms, processes and controls.
- Business Priorities and Strategy of the business
- Priorities of the cluster CFO’s
- The Shared Services Strategy for Finance in Africa
- To act as the primary interface between the Regional Financial Control Functional heads and cluster CFO.
- Key sign-off of NPA process for cluster products/ new business.
- Provide decision making support and recommendations regarding the MI presented to cluster Exco/ other cluster level Forums.
- Facilitate scenario planning to the Cluster Exco and Group Finance regarding the actions that could be taken in various economic environments.
- Provide leadership with regards to cost attribution models and transfer pricing that affects your cluster.
Accountability: Chairmanship and Forum activities
Outputs to deliver this accountability:
- Act as a member of the Cluster Operations Committee (OPSCO) or Cluster Executive Leadership Team and contribute to the strategic discussions regarding the Cluster strategy from a financial perspective and drive the implementation thereof.
- Attend the forum of the divisional CFO’s and deliver the financial agenda for the organization.
- Act as a member of the sub committees of Cluster Exco’s representing financial discussion in the Market Risk Committee and/or other relevant committees.
- Member of the Cluster Finance Exco.
- Member of the Regional Financial Control Management Team.
Accountability: Stakeholder Management
Outputs to deliver this accountability:
- Facilitate the relationships with senior executives and resolve disputes in a professional manner.
- Ensure collaboration between CFO’s and Functional stakeholders.
- Represent Cluster Financial Control on all Cluster Exco and provide informed
- recommendations and solutions to support Cluster’s strategy and performance.
Accountability: People Management
Outputs to deliver this accountability:
- Together with the Financial Control Functional Heads and HR determine the people management strategy for the Financial Control resources responsible for your cluster, with a focus on talent management, development, resourcing and retention.
- Review training needs for resources within Financial Control that are responsible for your cluster and ensure that the Finance Training Framework is appropriately updated to include new training requirements. Support the Absa Colleague Council in identifying suitable training partners for training courses specific to your cluster.
- Review the outcome of the Talent Review process and approve nominations for Financial Control. Review effectiveness of the formal Talent Management process
- Develop a solid understanding of the performance of resources in Financial Control that are responsible for your cluster, in order to contribute to their Performance Development discussions. Provide input to the consistency check meetings in Financial Control.
- Approve Employee Opinion Survey (EOS) action items developed by the Financial Control Regional Management Team and review action logs to determine effectiveness of implementation.
- Provide leadership and support to initiatives implemented by the Absa Colleague Council.
Accountability: Business and Risk Management
Outputs to deliver this accountability:
- Evaluate resources based on an assessment of resource gaps in existing roles Ensure FC Regional Management Team understands evaluation of resource gaps pertaining to resources dedicated to your cluster from each function.
- Provide insight and oversight with respect to service delivery for the business unit and ensure maximum utilisation of shared services.
- Provide insight and oversight over balanced scorecard criteria in conjunction with the Financial Control Regional Management Team.
- Act as key sponsor for your cluster’s Financial Control Risk Management Control Framework.
- Review audit scopes defined by managers in the team and Absa Internal Audit or Management Assurance prior to audits commencing.
- Review audit issue/findings logs to ensure adequate attention are given to closure within the agreed timelines.
- Review and approve Detailed Risk and Control Assessments prepared for your cluster.
- Complete attestations to testify to the adequacy of controls on request.
- Oversee the development of Key Risk Scenarios. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
- Drive a culture of proactive compliance in Financial Control.
Finance Target Operating Model (TOM) (implement & sustain)
- Ensure that principles of the Finance Financial Control TOM are complied to and sustained.
- Build out / establish functions required to execute the Regulatory Reporting Enablement TOM principles across the Africa region.
- Align people, processes and controls across Africa region to comply with the TOM.
- Standardise where practical approaches and controls across ARO.
Knowledge and Skills
- Knowledge of Absa Group
- Knowledge of IFRS
- Understanding and knowledge of the Banks Act Regulations
- Knowledge of Tax Law and regulations
- Knowledge of the Best Practices of Budgeting and Forecasting
- Presentation skills
- Conflict Management skills
- Analytical skills
- Communication Skills
- Leadership and management skills
Education and Experience Required:
- Chartered Accountant;
- Minimum of 10 years experience in Chartered Accounting practices, preferably in the Banking environment;
- Minimum of 10 years experience in practiced people leader;
- Minimum of 5 years understanding of technology platforms that support financial control and experience of leading financial technology change projects to enhance performance and functionality;
Education and Experience Advantageous:
- Experience in running multi-faceted projects;
- CA(SA) / CIMA NQF Level 8
Competencies:
- Analyzing
- Deciding and initiating action
- Formulating strategies and concepts
- Leading and supervising
- Persuading and influencing
- Presenting and communicating information
- Relating and networking
- Working with people
End Date: December 15, 2025
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Job Summary
- To provide banking services accurately and timeously through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in TZ (NBC), Botswana, Kenya. Please contact Reward for details.
Job Description
- Customer service: Deliver customer service at first point of contact | Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing | Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management | Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required}
End Date: December 13, 2025
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Job Summary
- To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.
Job Description
- Financial Goals Business Risk Customer Satisfaction Colleague Support
Education
- Further Education and Training Certificate (FETC)
End Date: December 13, 2025
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Job Summary
- Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.
Job Description
PAre you ready to make a difference?
- Join an exciting and dynamic team of API Gateway Platform Engineers, who are responsible for shaping the technical API economy for the bank.
- Work within the Platforms and Engineering Gateway technology tribe responsible for the development, design and run of the Datapower API Gateway platform. Apply platform engineering expertise, critical thinking, design thinking and problem-solving skills to produce well-organized, optimized and documented source code that successfully delivers platform features, components of the service and solves complex technical problems with high quality solutions. Capable of resolving escalated issues arising from operations of the Datapower API Gateway Platform.
Key accountabilities: (What you’ll get to do)
- Leverage platform engineering expertise and a working knowledge of specific platforms (physical Datapower Gateway appliances, API Connect v10, vmware, Kubernetes, AWS services) and their constituent parts to positively contribute to platform feature and service designs
- Automate tasks through appropriate tools and scripting e.g. Kubernetes, Python, Terraform
- Use and configure modern observability techniques leveraging e.g. aggregated logging via Elastic Search stack, Kafka, metrics via Prometheus / Grafana
- Leverage platform (service design and code) and engineering technical expertise to proactively identify risks and prevent defects
- Uphold our technical principles off: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
- Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
- Optimize, refactor and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
- Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
- Contribute to a high-performance team environment by coaching and mentoring other engineers, support engineering teams on technical solutions and problem resolution, and proactively seek coaching and mentoring from others
Role/Person specification: (What do you need to get in?)
- +3 years Datapower Gateway experience (admin, operational and development)
- +3 years API Connect 2018 / v10 experience (admin, operational and development)
- +3 years coding / scripting languages experience e.g. Python, JavaScript, Bash scripting, GoLang, XSLT, Gateway Scripting
- +3 years’ experience in Kubernetes architecture, Networking, Security, Deployment, and Management
- +3 years messaging protocols and API technologies experience like SOAP and REST
- +3 years Infrastructure as code (IaC) tooling experience (like Jenkins, GITOPS, AWS CI/CD tools eg. Terraform, CloudFormation, CodeBuilder, CodeDeploy)
- +3 years analytics tools and Big Data Platforms experience like Elastic Search, Kafka (Hadoop)
- +3 years Web Security protocols experience like OAuth, JWT, OIDC
- +3 years Networking experience with a solid understanding of Network layer routing and security
Ideal Certifications:
- Certified Kubernetes Administrator (CKA) and Certified Kubernetes Application Developer (CKAD) or Certified Kubernetes Security Specialist CKS)
- AWS Associate level certifications
- IBM Certified Solution Implementer - DataPower Gateway v10
- IBM Certified Solution Implementer - API Connect v10
If you’re passionate about working in a fast-paced environment and contributing to the exciting world of API Platforms by leading from the front, we would love to hear from you!
Education
- Bachelor's Degree: Information Technology
End Date: December 14, 2025
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Job Summary
- The purpose of the role to conduct an in‐depth, specialised and quality credit assessment and risk analysis on potential and a Premium Portfolio, to enhance the decision-making process involved in determining the Bank's appetite to extend credit to these clients. Financial analysis, interpretation and capturing of client information (company financial statements) and qualitative data.
Job Description
Risk Management
- Monitor client’s performance on a continuous basis for risk indicators and perform formal reviews at specified time intervals to identify any changes in the client's business or operating environment.
- Monitor adherence of covenants and conditions on a continuous basis and discuss any deviations and possible concerns with Sales team and escalate to Line Management and Credit if necessary.
- Adhere to ARMS credit requirements as stipulated in the Absa credit policy. Monitor and report boundary events in terms of the Operational Risk Boundary.
- Obtain input from Product Industry Specialist, where appropriate to assist in client solutioning and credit application process.
- Identify the need for a meeting between high-risk clients, Credit and Business Support.
- Request updated valuations on properties that serve as security for facilities in line with Absa Credit policies.
- Manage and communicate the risks associated with outstanding securities.
- Pro-actively identify problematic /high-risk clients and advise Credit, accordingly, manage them with a view to provide special input and implement loss preventative measures i.e., EWL Reports.
- Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy.
- Action and manage daily Odex, Referrals, REPL and REPC. Contact clients that are on the referral listing for rectification.
Credit Management
- Explore new, improved, and alternative ways of solutioning client credit requirements.
- Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.
- Provide bank codes and reports on clients.
- Pro‐actively manage credit risks associated with the portfolio of clients and their related products.
- Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions.
Portfolio Financial and Operational Management
- Compile reviews, amendments, and new applications to the appropriate lending authorities.
- Issue facility letters to clients after reviews have been compiled and new facilities granted.
- Draft and issue letters of reminder when facilities expire according to policy requirements, for example 30-, 60- and 90-day letters.
- Contribute to the Non‐Interest Income by ensuring recovery of manual fees (e.g., Reviews, valuations) to avoid revenue leakages.
- Spread client's financials on the various Credit Risk Grading models i.e., Agri Model, Public Sector Model, RiskCalc Model and Triad.
- Provide the Default Grading (DG) output from the Credit Risk models.
- Capture all information on the various risk grading models 100% accurately by checking that all the models balance.
Client Solutioning and Customer Service
- Identify cross sell opportunities from analysis of Client's financials, account conduct and industry change and pass on to Relationship Executive/Transactional Banker as a lead.
- Be part of the solution by attending sales best practice sessions with relevant stakeholders, give credit input to mitigate risk on the identified product offering or new acquisition, and monitor progress on the sales funnel, until the lead is converted into a deal.
- Conduct research on the industry in which the portfolio clients operate, to understand the industries overall profitability, industry trends and clients market standing relative to their competitors.
Teamwork and Self Development
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.
- Develop supportive relationships with colleagues and create a sense of team spirit.
- Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.
- Develop and maintain contacts with Specialists in other areas of Relationship Banking and the Group.
- Keep abreast of regulatory changes through regular training.
- Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.
- Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision.
Competencies:
- Planning and organising
- Working with people
- Writing and reporting
- Financial analysis
- Applying expertise and technology
- Entrepreneurial and commercial thinking
- Persuading and influencing
Minimum Qualifications/Requirements
- Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Credit Risk with five years or more of relevant work experience.
- Strong computer skills and experience with Microsoft Office, especially Excel.
- Agricultural Credit Analysis experience (Preferred)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: December 15, 2025
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Job Summary
- The purpose of the role to conduct an in‐depth, specialised and quality credit assessment and risk analysis on potential and a Premium Portfolio, to enhance the decision-making process involved in determining the Bank's appetite to extend credit to these clients. Financial analysis, interpretation and capturing of client information (company financial statements) and qualitative data.
Job Description
Risk Management
- Monitor client’s performance on a continuous basis for risk indicators and perform formal reviews at specified time intervals to identify any changes in the client's business or operating environment.
- Monitor adherence of covenants and conditions on a continuous basis and discuss any deviations and possible concerns with Sales team and escalate to Line Management and Credit if necessary.
- Adhere to ARMS credit requirements as stipulated in the Absa credit policy. Monitor and report boundary events in terms of the Operational Risk Boundary.
- Obtain input from Product Industry Specialist, where appropriate to assist in client solutioning and credit application process.
- Identify the need for a meeting between high-risk clients, Credit and Business Support.
- Request updated valuations on properties that serve as security for facilities in line with Absa Credit policies.
- Manage and communicate the risks associated with outstanding securities.
- Pro-actively identify problematic /high-risk clients and advise Credit, accordingly, manage them with a view to provide special input and implement loss preventative measures i.e., EWL Reports.
- Request and manage outstanding Financial Statements as stipulated in the Absa Credit policy.
- Action and manage daily Odex, Referrals, REPL and REPC. Contact clients that are on the referral listing for rectification.
Credit Management
- Explore new, improved, and alternative ways of solutioning client credit requirements.
- Adhere to Bank’s credit policies and procedures and ensure that they are fully complied with and that any policy breaches have been suitably addressed and mitigated.
- Provide bank codes and reports on clients.
- Pro‐actively manage credit risks associated with the portfolio of clients and their related products.
- Manage and drive the deal forum process to ensure quality applications are submitted to the sanctioners with sustainable credit solutions.
Portfolio Financial and Operational Management
- Compile reviews, amendments, and new applications to the appropriate lending authorities.
- Issue facility letters to clients after reviews have been compiled and new facilities granted.
- Draft and issue letters of reminder when facilities expire according to policy requirements, for example 30-, 60- and 90-day letters.
- Contribute to the Non‐Interest Income by ensuring recovery of manual fees (e.g., Reviews, valuations) to avoid revenue leakages.
- Spread client's financials on the various Credit Risk Grading models i.e., Agri Model, Public Sector Model, RiskCalc Model and Triad.
- Provide the Default Grading (DG) output from the Credit Risk models.
- Capture all information on the various risk grading models 100% accurately by checking that all the models balance.
Client Solutioning and Customer Service
- Identify cross sell opportunities from analysis of Client's financials, account conduct and industry change and pass on to Relationship Executive/Transactional Banker as a lead.
- Be part of the solution by attending sales best practice sessions with relevant stakeholders, give credit input to mitigate risk on the identified product offering or new acquisition, and monitor progress on the sales funnel, until the lead is converted into a deal.
- Conduct research on the industry in which the portfolio clients operate, to understand the industries overall profitability, industry trends and clients market standing relative to their competitors.
Teamwork and Self Development
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets.
- Develop supportive relationships with colleagues and create a sense of team spirit.
- Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.
- Develop and maintain contacts with Specialists in other areas of Relationship Banking and the Group.
- Keep abreast of regulatory changes through regular training.
- Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.
- Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and vision.
Competencies:
- Planning and organising
- Working with people
- Writing and reporting
- Financial analysis
- Applying expertise and technology
- Entrepreneurial and commercial thinking
- Persuading and influencing
Minimum Qualifications/Requirements
- Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Credit Risk with five years or more of relevant work experience.
- Strong computer skills and experience with Microsoft Office, especially Excel.
- Agricultural Credit Analysis experience (Preferred)
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
End Date: December 15, 2025
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Job Summary
- The Data Architect is responsible for designing, governing, and optimizing the data architectures that enable analytics, operational systems, regulatory reporting, and enterprise data platforms within the bank. The role focuses on defining end-to-end data design - spanning ingestion, storage, modelling, transformation, distribution, and consumption - ensuring that solutions are scalable, secure, compliant, and aligned with enterprise standards.
- The Data Architect works closely with information architecture, data engineering, business units, and solution architecture to deliver data solutions that power high-quality insights, enable advanced analytics, and support mission-critical banking processes.
Job Description
Role Purpose
- The Data Architect is responsible for designing, governing, and optimizing the data architectures that enable analytics, operational systems, regulatory reporting, and enterprise data platforms within the bank. The role focuses on defining end-to-end data design - spanning ingestion, storage, modelling, transformation, distribution, and consumption - ensuring that solutions are scalable, secure, compliant, and aligned with enterprise standards.
- The Data Architect works closely with information architecture, data engineering, business units, and solution architecture to deliver data solutions that power high-quality insights, enable advanced analytics, and support mission-critical banking processes.
Key Responsibilities
Data Architecture Design
- Develop conceptual, logical, and physical data architectures supporting operational systems, analytics, and regulatory reporting.
- Design end-to-end data flows including ingestion, transformation, storage, integration, and output models.
- Define data models, schemas, and structures aligned to enterprise information architecture and canonical models.
- Create architecture blueprints, data pipeline designs, and integration patterns (e.g., streaming, batch, event-driven).
- Ensure data solutions meet NFRs including performance, reliability, scalability, and security.
Platform & Solution Enablement
- Collaborate with platform teams to shape the bank’s cloud and on-prem data platforms (e.g., data lakehouse, MDM, metadata catalog, streaming).
- Guide data engineers on best-practice patterns for ETL/ELT, distributed processing, storage optimization, and schema evolution.
- Influence the selection and configuration of data processing frameworks, and tooling.
- Support BU-aligned delivery teams by translating business requirements into robust data architecture designs.
Governance, Standards & Quality
- Ensure data architectures comply with enterprise standards, data governance requirements, and regulatory obligations (POPIA, AML/KYC, retention policies).
- Establish and maintain standards for data modelling, data lifecycle management, lineage, and monitoring.
- Promote the adoption of reusable data assets, common data domains, and golden sources.
- Participate in solution reviews, architecture governance forums, and design assurance activities.
Collaboration & Stakeholder Engagement
- Partner with Information Architects, Solution Architects, Business Architects, Data Engineers, and Analysts to drive coherent end-to-end solutions.
- Engage with business stakeholders to understand domain context, ensuring data requirements are reflected accurately in technical designs.
- Serve as a trusted advisor to BU teams on data-related design decisions.
Innovation & Future-State Architecture
- Contribute to the definition of the bank’s data architecture target state, focusing on modernization, simplification, interoperability, and automation.
- Advocate modern data concepts: data products, federated domain-oriented data ownership, event-driven integration, and open table formats (Parquet/Iceberg).
- Evaluate emerging technologies and propose evolution paths for the bank’s data ecosystem.
Required Skills & Experience
Technical Skills
- Strong experience in data modelling (conceptual, logical, physical) across relational, dimensional, and NoSQL paradigms.
- Deep understanding of data engineering principles and technologies (e.g., SQL, Spark, Kafka, Flink, Airflow).
- Proficiency with cloud-based data platforms (AWS, Azure) and hybrid/on-premise environments.
- Expertise with data warehouses, data lakes, and lakehouse architectures.
- Familiar with metadata/catalog tools, governance frameworks, and data quality tooling.
- Knowledge of integration patterns (ETL/ELT, API-based, stream processing, microservices).
- Experience in designing high-volume, high-throughput, and low-latency data architectures.
Soft Skills
- Strong communication skills with both technical and business stakeholders.
- Ability to simplify complexity and explain technical concepts in business-friendly language.
- Effective collaborator with a track record of influencing decision-making across federated teams.
- Analytical thinker with strong problem-solving skills and architectural discipline.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
- Professional certifications advantageous: AWS/Azure Data Architect, Databricks.
- 7+ years of experience in data architecture, data engineering, or solution architecture roles—preferably within banking or other highly regulated sectors.
Key Outcomes & Measures of Success
- Delivery of high-quality, scalable data architectures adopted across BU and group teams.
- Performance, reliability, and resilience improvements across data pipelines and platforms.
- Increased standardisation and decreased redundancy of data solutions.
- Strong alignment between data architecture, information architecture, and solution architectures.
- Compliance with governance and regulatory requirements with traceable lineage and controls.
- Improved ability of business teams to access trusted, well-structured data for analytics and reporting.
Working Model
- Hybrid working arrangement.
- Active participation in Architecture Council, Data Governance Board, and design authority sessions.
- Frequent engagement with engineering teams to provide hands-on architectural direction.
Education
- Bachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology
End Date: December 15, 2025
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Job Summary
- The L3 Technical Support Specialist is responsible for providing advanced technical support, incident resolution, and operational oversight for the bank’s corporate digital channels. This includes online corporate banking portals, host-to-host connectivity (SFTP, SWIFT, APIs), corporate onboarding platforms, file-processing systems, payment gateways, and integration touchpoints.
- The role serves as the technical escalation point for L1/L2 teams, ensuring high service availability, rapid recovery from incidents, and continuous improvement across the production environment.
Job Description
Role Purpose
- The L3 Technical Support Specialist is responsible for providing advanced technical support, incident resolution, and operational oversight for the bank’s corporate digital channels. This includes online corporate banking portals, host-to-host connectivity (SFTP, SWIFT, APIs), corporate onboarding platforms, file-processing systems, payment gateways, and integration touchpoints.
- The role serves as the technical escalation point for L1/L2 teams, ensuring high service availability, rapid recovery from incidents, and continuous improvement across the production environment.
Key Responsibilities
Incident & Problem Management
- Serve as the highest technical escalation point for corporate channel incidents and service interruptions.
- Perform advanced troubleshooting, root cause analysis (RCA), and permanent fix implementation.
- Collaborate closely with platform engineering, application development, infrastructure, and cybersecurity teams.
- Drive post-incident reviews and implement corrective/preventative actions.
Platform Support & Operations
- Monitor production systems, application logs, performance dashboards, and integrations for early warning signals.
- Manage job failures, message queues, file transfers, batch processes, and API connectivity issues.
- Ensure SLAs, OLAs and SLOs are consistently met.
- Assist in maintaining high availability of the Absa Access corporate channels
Technical Expertise & Tools
- Work with logging and monitoring tools (e.g., ELK/Elastic/OpenSearch, Instana Grafana, Thousand Eyes).
- Strong ITIL-based incident, problem, and change management experience within ServiceNow.
- Analyse API call flows, request/response payloads, authentication issues (OAuth2, MTLS, JWT).
- Troubleshoot infrastructure components (Linux, Windows, networking, firewalls, load balancers).
- Perform database checks, query logs, and assess data-level issues (SQL knowledge required).
Stakeholder Interaction
- Serve as the primary escalation point for high-priority incidents, ensuring the right technical experts are engaged for swift and effective resolution.
- Provide clear, timely communication during incidents, including business impact and recovery timelines.
- Work with internal and external auditors to ensure compliance with security, operational, and regulatory standards.
Continuous Improvement
- Identify recurring issues and drive technical improvements with platform teams.
- Create runbooks, playbooks, and knowledge articles for L1/L2 teams.
- Participate in change advisory board (CAB) sessions where relevant.
- Recommend enhancements to monitoring, alerting, and operational tooling.
Required Skills & Experience
Technical Skills
- Strong understanding of enterprise integration patterns and digital channel technologies.
- Experience supporting corporate banking channels or high-availability financial platforms.
- Understanding of:
- APIs (REST, SOAP), Postman, API gateways
- File transfer technologies (SFTP, FTPS, MQ, Kafka)
- Web application architecture
- Databases (Mongo, SQL Server, Postgres)
- Networking fundamentals (DNS, routing, SSL certs, MTLS)
- Security principles (IAM, token-based auth, encryption, key management)
Tools & Technologies
- Monitoring: Kibana, ELK, OpenSearch, Grafana, Instana, AWS Cloud Watch
- Ticketing: ServiceNow, Azure DevOps, JIRA
- Version control: Git
Experience
- 5+ years in technical support, platform engineering, systems analysis, or production operations.
- Prior L3 support experience in a financial services environment strongly preferred.
- Experience with mission-critical, high-volume transaction platforms.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- Optional certifications:
- ITIL Foundation
- AWS fundamentals
5. Key Competencies
- Excellent diagnostic and technical troubleshooting skills.
- Ability to stay calm and structured during high-pressure incidents.
- Strong communication and stakeholder-management skills.
- Detail oriented with a focus on secure and stable operations.
- Continuous improvement mindset.
- Ability to work after-hours or on-call rotations when needed.
6. Working Model
- Hybrid working arrangement.
- Participation in on-call rotation for after-hours support.
- Occasional weekend work for planned maintenance or releases.
Education
- Bachelor's Degree: Information Technology
End Date: December 15, 2025
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Job Summary
- The Information Architect is responsible for designing, governing, and evolving the enterprise information architecture across the Corporate and Investment bank in aligned with group strategy. This role ensures that data assets are structured, governed, accessible, and aligned to business and regulatory requirements. The Information Architect collaborates across business units, platform teams, data engineering, security, and risk to define enterprise information standards and ensure consistent, high-quality data flows across the organisation.
Job Description
Role Purpose
- The Information Architect is responsible for designing, governing, and evolving the enterprise information architecture across the Corporate and Investment bank in aligned with group strategy. This role ensures that data assets are structured, governed, accessible, and aligned to business and regulatory requirements. The Information Architect collaborates across business units, platform teams, data engineering, security, and risk to define enterprise information standards and ensure consistent, high-quality data flows across the organisation.
Key Responsibilities
Enterprise Information Strategy & Architecture
- Develop and maintain the Enterprise Information Architecture (EIA) including conceptual, logical, and canonical models.
- Define and enforce standards for data modelling, metadata management, data lineage, and data quality.
- Design information architectures that support key business domains (e.g., Corporate, Risk, Finance, Payments, Treasury).
- Ensure alignment between BU-specific data architectures and group-wide standards.
Data Governance & Compliance
- Support the implementation of data governance frameworks in partnership with Data Management and Compliance.
- Ensure all information architectures adhere to regulatory and internal policies (e.g., POPIA, AML/KYC, data retention).
- Assist in the definition of policies and guidelines for data classification, security, and lifecycle management.
Collaboration & Stakeholder Engagement
- Engage with business architecture, enterprise and solution architecture, and platform engineering to ensure data design consistency across initiatives.
- Work with BU data teams to promote adoption of enterprise standards and resolve data integration challenges.
- Provide guidance to solution architects, analysts, and engineers on information modelling best practices.
Innovation & Future-State Enablement
- Influence target-state architecture decisions for data platforms, master data solutions, and metadata tooling.
- Evaluate emerging technologies and propose improvements to enhance data discoverability, data governance, and interoperability.
Required Skills & Experience
Technical Skills
- Strong experience in data modelling (conceptual, logical, physical), particularly in complex financial services environments.
- Proficiency with modelling tools.
- Familiarity with modern data ecosystems: data lakes, warehouses, lakehouses, streaming platforms, metadata/catalog solutions.
- Knowledge of banking-specific data domains (customers, accounts, payments, risk, credit, transactional data).
- Experience with data lineage, metadata management, MDM and data quality frameworks.
Soft Skills
- Excellent communication skills with both technical and non-technical stakeholders.
- Proven ability to influence, negotiate, and build relationships across business and technology.
- Strong analytical and conceptual thinking.
- Ability to explain complex data concepts in simple terms to senior leadership.
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Data Science, Engineering, or related field (Master’s preferred).
- Certification in data management or enterprise architecture (e.g., CDMP, TOGAF) is advantageous.
- 7+ years experience in data architecture, information architecture, or enterprise data roles—preferably within financial services or highly regulated industries.
Key Outcomes & Measures of Success
- Adoption of enterprise information standards across business units.
- Improved data quality, lineage visibility, and metadata richness.
- Reduction in duplicated and inconsistent data structures.
- Consistent information flows supporting cross-bank processes and analytics.
- Alignment with compliance and regulatory data obligations.
- Stakeholder satisfaction across technology, risk, and business domains.
Working Model
- Hybrid with on-site collaboration during key workshops and architecture forums.
- Regular participation in Architecture Council, Data Governance Board, and major programme steering committees.
Education
- Bachelor`s Degrees and Advanced Diplomas: Data Science, Bachelor`s Degrees and Advanced Diplomas: Information Technology
End Date: December 15, 2025
Method of Application
Use the link(s) below to apply on company website.
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