Job Openings at Adams & Adams

Duties and responsibilities

• Oversee the daily receipt, sorting, distribution, collection, and dispatch of all mail, courier items, parcels, and confidential documents.
• Supervise, motivate, guide, and manage the Mailroom team to ensure high levels of productivity, efficiency, and service delivery.
• Provide professional and responsive service to internal and external customers, resolving queries and maintaining positive stakeholder relationships.
• Plan, coordinate, prioritise, and allocate mailroom activities to ensure operational deadlines and service standards are consistently met.
• Communicate effectively with employees, management, courier service providers, and external customers regarding mailroom operations and service requirements.
• Maintain accurate records and tracking systems and prepare reports, statistics, and correspondence using Microsoft Word and Excel.
• Ensure mailroom activities comply with company policies, security requirements, health and safety standards, and confidentiality protocols.
• Identify operational issues, investigate discrepancies, and implement practical solutions to improve service delivery and efficiency.
• Conduct mail collections and deliveries when required and ensure compliance with road safety regulations.
• Monitor and maintain mailroom equipment, supplies, and resources to ensure uninterrupted operations and cost-effective service delivery.
• Ensure accurate handling, tracking, recording, and delivery of all mail and courier items, minimising errors and losses.
• Identify opportunities to enhance processes, improve service levels, and increase operational efficiency within the mailroom function.
• Coordinate the daily activities of drivers and the company fleet to ensure the efficient collection, delivery and distribution of mail, documents, parcels and other business related items. Monitor vehicle availability, servicing, licensing, maintenance and compliance with company policies and road traffic legislation.

Qualification/s

• Bachelor’s degree or Diploma in Admin, Logistics, Finance, Accounting, Human Resources, or related field (Extensive experience in the field may be considered)

Experience

• 5 years supervisor level, preferably in professional services or legal industry
• Valid driver’s license

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Duties and responsibilities

• Welcome and assist clients and visitors, notify relevant staff of arrivals, and provide a professional first point of contact.
• Manage conference room bookings, maintain electronic diaries, coordinate refreshments, and ensure rooms are clean and ready for use.
• Manage visitor access, parking cards, boom gates, and ensure all access cards are accounted for daily.
• Receive, record, distribute, and track all service documents, ensuring acknowledgment and sign-off are completed.
• Maintain the reception area, coffee station, meeting facilities, and report maintenance or technical issues.

Qualification/s

• Diploma or bachelor’s degree in office administration, Logistics, Business Administration, Hospitality Management or a related field.

Experience

• 5 supervisor level, preferably in professional services or legal industry
• Valid driver’s license & PDP License

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Description

Accounts Receivable Management

• Follow up on outstanding payments and escalate overdue accounts to relevant stakeholders.
• Keep debtor days to a minimum and consistently meet monthly collection targets.
• Investigate and resolve unapplied payment matters.
• Crunching of credit notes, Unapplied Cash & Trust accounts
• Trust Transfers
• Process refunds
• Request write-offs and WHT journals in accordance with firm policy.

Client Communication & Case Management

• Record all client communications and collection activities in the Case Management System (CMS).
• Liaise professionally with clients, staff members, and partners to resolve queries and maintain strong relationships.
• Collaborate with relationship attorneys to support collection efforts and resolve billing issues.
• Maintain accounts and ensure that client details are up to date

Billing & Statements

• Manage consolidated billing and finalize prebills for designated accounts.
• Distribute special statements to clients within the first four working days of each month.

Team Support & Administration

• Provide backup support for absent Credit Controllers when needed.
• Assist with departmental ad-hoc duties as required.
• Attend to Debtors mailbox
• Reporting
• Vendor form completion
• Maintain client account details up to date

Qualifications and Experience

• Matric or equivalent qualification
• Minimum 3 years Credit Controller or Junior Bookkeeping experience

Other

• Clear Criminal and ITC record

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Duties and responsibilities

• Attend to and manage standard anti‑counterfeiting and general trademark litigation matters, including oppositions, infringements, and company name objection matters.
• Manage matters from initiation through to resolution in accordance with legal and procedural requirements.
• Prepare and draft schedules, standard affidavits, standard agreements, and related legal documentation.
• Draft civil summons, court pleadings, and default judgment applications.
•  Prepare and issue letters of demand in line with enforcement strategies.
•  Assist in the execution of enforcement actions arising from infringement matters.
• Maintain accurate and up‑to‑date records on the Patricia system.
• Ensure matters are properly diarised, monitored, and updated in accordance with statutory and internal deadlines.
• Deal with urgent matters promptly and efficiently.
• Ensure that all urgent tasks and deadlines are prioritised and met timeously.
• Deal skilfully and professionally with complex and advanced telephonic enquiries.
•  Provide clear and regular updates to clients on the status of matters handled on their behalf.
• Prepare monthly or quarterly client status reports.
• Conduct and/or organise trade investigations relating to counterfeit and infringing activities.
• Review investigation outcomes and prepare supporting documentation.
• Prepare draft expert and complaint affidavits for submission to SAPS and SARS.
• Liaise with the Police, CIPC, and SARS officials on all matters relating to anti‑counterfeiting and enforcement
• Liaise with correspondent attorneys in different jurisdictions to ensure alignment and progress of matters.
•  Liaise and coordinate with Sheriffs regarding writ executions
• Assist with invoicing and the accurate recording of billable activities in accordance with firm requirements.

Qualification/s

• a relevant legal diploma/certificate with proven litigation support experience in IP/anti‑counterfeiting
• Three years post-matric or equivalent qualification

Experience 

• Experience working on Patricia and CMS will be advantageous.
• Additional training in trademark law or brand enforcement is advantageous.