Job Openings at Boldr

WHAT IS YOUR ROLE

• We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 
• In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 
• You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 5+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.
• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

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Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class customer experience while creating access to dignified, meaningful work in communities around the world.
• We’re a globally diverse team operating across multiple countries and time zones, with ambitious growth goals.
• As a certified B Corp and Public Benefit Corporation, we hold ourselves to high standards of stakeholder equity, transparency, and measurable impact.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As VP of People, you are the executive leader accountable for Boldr’s global People strategy and the full employee lifecycle. You will lead and unify a multi-disciplinary People org across:

• People Business Partners (PBP)
• People Operations
• Total Rewards
• Talent Acquisition
• Talent & People Engagement (incl. L&D and engagement programming)
• This role is for a scaler, optimizer and modernizer: someone who can sit at the SLT (Senior Leadership Team) table as a peer, translate People insights into business strategy, and modernize how People work through automation, analytics, and clear operating rhythms all without losing the human center.

WHY DO WE WANT YOU

• We’re looking for an impact-driven People leader who will help Boldr grow sustainably. We want someone who will champion our values, raise the bar for leadership, protect organizational health, and build systems that scale. We do everything we do so our team members can thrive as we grow. This requires immense focus and you'll be responsible for shaping the next generation of Boldr’s leaders by designing the frameworks, development pathways, and cultural standards that empower people to lead with purpose, excellence, and empathy

WHAT WILL YOU DO

Executive Leadership & Strategic Influence

• Serve as a key strategic partner to the Senior Leadership Team on org design, leadership effectiveness, workforce planning, and culture.
• Bring clear, high-integrity counsel on sensitive topics (performance, promotions, compensation, restructures).
• Build an operating cadence for People that ties directly to business outcomes (growth, margin, retention, delivery health).
• Represent the entirety of Boldr's People Organization in critical Client and sales conversations.

Scale the People Function (Hundreds → Thousands)

• Design the People operating model for Boldr’s next stage: what becomes centralized vs specialized, what becomes COE, what stays local.
• Build scalable processes that don’t rely on heroics or manual workarounds.
• Create clarity: decision rights, RACI, service levels, escalation paths, and “how People decisions get made here.”
• Leads the development of scalable and compliant People systems and internal / external workflows for our Managed Outsourcing and Global Employment business lines across all regions.

People Ops, Systems, Automation (Shared Services Mindset)

• Modernize People infrastructure (HRIS workflows, self-service, ticketing/service delivery, knowledge base, automation).
• Establish data integrity and reporting discipline: headcount, attrition, engagement, performance outcomes, comp decisions.
• Create transparency norms that build trust while managing risk appropriately.
• Have a strong point of view on HRIS systems and technology (we have recently chosen Rippling as our system of record) and are hoping to have you lead as SME for designing and building our workflows.

Total Rewards (Equity-Minded + Financially Fluent)

• Evolve compensation philosophy and governance (benchmarking against updated market and living wage baselines across all geographies).
• Lead comp cycles with rigor and clarity (timelines, manager enablement, auditability, communication).
• Partner with the business to design improvements in our compensation philosophy and salary review process.

Talent Acquisition & Workforce Planning

• Partner with TA to structure scalable hiring plans tied to forecasted demand and partner with our local team to build  diverse hiring pipelines that create a wide funnel for new talent.
• Improve quality-of-hire signals and selection consistency (scorecards, interviewer training, structured loops).

Learning, Performance, Engagement

• Raise leadership capability through repeatable manager development and L&D programming. Champion Leadership Development programs and partner with the business to identify Boldr’s next generation of Leaders. 
• Strengthen performance management so it drives clarity, growth, and accountability (not bureaucracy).
• Build internal mobility pathways as a retention lever.

Employee Relations, Compliance, Global Nuance

• Ensure compliance across regions and operating models. 
• Lead sensitive ER issues with consistency and empathy.
• Build confidence with internal and external stakeholders by translating local labor realities into business decisions (including client-facing meetings).

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• A high-integrity executive who communicates clearly, especially in ambiguity.
• A calm, credible change leader who can move leaders and teams through transitions.
• A systems thinker with a bias for action (you ship improvements and sustain them).
• People-first and business-fluent. You can defend people strategy in financial terms.
• Tech-savvy enough to modernize People through automation and strong system design.

YOU HAVE…

• 10+ years in People/HR, with 5+ years leading multi-function teams
• Proven experience scaling orgs from hundreds to thousands (not just 10→100)
• Evidence you’ve built (or rebuilt) People infrastructure: operating model, shared services, analytics, comp governance, performance systems, learning ecosystems.
• Experience working across countries/cultures with strong and varied labor/compliance instincts.
• Demonstrated ability to leverage HR technology to drive People workstreams. Familiarity with tools such as Workable (ATS), Rippling (HRIS), PayScale (compensation) and Juno Journey (LMS/LXP) are key components of our HR tech ecosystem. Experience working with various HR tools: Workable, Rippling, PayScale, Juno are part of our HR Tech Stack
• Strong change management track record (reorgs, growth stage transitions, crisis comms).
• Executive-level presence: you can influence peers and clients and push back when needed.

NICE TO HAVES…

• Experience and comfort navigating organizational growth for Boldr and our Clients.
• Experience supporting client-facing labor/people conversations in a service business.
• Experience or a desire to be working in a certified B Corp / purpose-led environment.
• SHRM-SCP / SPHR (helpful, not required).

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Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

• We’re looking for a Marketing Lead who thrives on bringing ideas to life through smart planning, seamless coordination, and relentless follow-through.
• You’ll take ownership of the end-to-end lifecycle of marketing campaigns, turning great ideas, thought leadership, and partnerships into measurable impact. From campaign planning to execution and reporting, you’ll ensure our storytelling stays strategic, timely, and aligned with our brand voice.
• This role is ideal for someone who’s organized, communicative, and detail-obsessed,  a person who sees connections others might miss and makes sure every blog, email, video, and event serves a bigger purpose.

WHY DO WE WANT YOU

• We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

Campaign Orchestration

• Develop and maintain a quarterly campaign calendar, mapping content, events, and communications to key strategic themes.
• Translate ideas (e.g., webinars, blogs, partnerships, or thought leadership) into cohesive campaign journeys — “webinar → post → recap → nurture.”
• Partner with content creators, designers, and digital teams to ensure campaigns are on message, on brand, and on time.
• Lead campaign strategy discussions to align marketing initiatives with business priorities and growth targets.
• Identify opportunities to scale best practices across regions and channels, ensuring consistent global execution.

Coordination & Communication

• Lead regular campaign check-ins to align priorities across teams and stakeholders.
• Manage timelines, deliverables, and dependencies with ruthless clarity and follow-through.
• Act as the connective tissue between creative, content, and analytics — ensuring nothing falls through the cracks.
  Serve as the primary point of contact for campaign performance updates to senior leadership.
• Mentor team members or collaborators in campaign planning, coordination, and execution methodologies.

Performance & Optimization

• Define success metrics for each campaign and track performance through dashboards and reporting
• Analyze results and provide actionable insights to improve future campaigns.
• Maintain a test-and-learn mindset — always experimenting with formats, offers, and messages.
• Leverage analytics to forecast campaign impact, optimize ROI, and influence future strategic decisions.
  Collaborate with the Marketing Director to refine overall campaign frameworks and reporting standards across the organization.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• 4–6 years of experience in marketing campaign management, content operations, or project coordination (agency or B2B environment preferred).
• Proven ability to manage multiple moving parts while keeping stakeholders aligned and informed.
• Strong understanding of content marketing, lead generation, and digital channels.
• Excellent communication and collaboration skills — you love connecting dots between teams and ideas.
• Comfortable working in fast-paced, global environments and across time zones.
• Familiarity with campaign management tools (HubSpot, Asana, Airtable, or similar).
• Ability to translate campaign insights into strategic recommendations for leadership and cross-functional teams.
• Experience leading or mentoring junior marketers, helping elevate executional excellence across teams.
• Demonstrated success driving measurable business outcomes through integrated, data-driven marketing campaigns.
• Comfortable influencing decision-making and prioritization at a senior stakeholder level.
• Strong analytical mindset with the ability to interpret complex performance data and optimize for impact.

go to method of application »

Description

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

• The Senior Operational Excellence Lead is a senior individual contributor and recognized subject matter expert responsible for driving enterprise-level process excellence, operational efficiency, and business transformation initiatives across Boldr.
• Operating with a high level of independence, this role focuses on solving significant, complex, and ambiguous problems that have broad business impact. You will influence how Boldr designs, prioritizes, and governs operational improvement initiatives by partnering closely with functional leaders, senior stakeholders, and cross-functional teams. This role goes beyond project execution, shaping standards, influencing decision-making, and embedding sustainable operational excellence practices across the organization.

WHY DO WE WANT YOU

• We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Enterprise Operational Excellence & Business Transformation

• Own an enterprise-level portfolio of operational excellence, process optimization, and business transformation initiatives that directly support Boldr’s strategic objectives, growth priorities, and scalability requirements.
• Serve as Boldr’s subject matter expert in operational excellence methodologies, providing thought leadership on Lean, Six Sigma, DMAIC, and continuous improvement practices across the organization.
• Lead complex, ambiguous initiatives involving multiple functions, geographies, and stakeholders, where problems are not clearly defined and require evaluation of both qualitative and quantitative factors
• Design and implement future-state operating models that improve efficiency, quality, cost structure, service delivery, and organizational effectiveness at scale.

Strategic Analysis, Innovation & Solution Design

• Translate strategic business objectives into actionable improvement roadmaps, ensuring alignment between operational initiatives and enterprise priorities.
• Conduct advanced process discovery and value stream analysis, identifying systemic constraints, structural inefficiencies, and cross-functional dependencies.
• Create data-driven business cases and decision frameworks that size opportunity, quantify financial and operational impact, and support senior leadership prioritization and investment decisions.
• Develop innovative, non-standard solutions to unique operational challenges, applying conceptual and creative thinking beyond existing tools or practices.

Executive Partnership & Cross-Functional Leadership

• Act as a trusted partner to functional leaders and senior stakeholders, influencing decisions related to prioritization, sequencing, and allocation of resources for improvement initiatives.
• Lead and coordinate cross-functional working groups and transformation teams without formal authority, setting direction, aligning stakeholders, and driving accountability.
• Facilitate executive-level forums, workshops, and reviews, synthesizing complex data and insights into clear recommendations and outcomes.
• Represent operational excellence initiatives in senior-level discussions, ensuring visibility, alignment, and sustained sponsorship.

Governance, Measurement & Sustainability

• Define and govern enterprise KPIs and performance measurement frameworks to track effectiveness, benefits realization, and long-term sustainability of operational improvements.
• Establish and evolve standards, playbooks, and governance mechanisms for process excellence, ensuring consistency, scalability, and repeatability across Boldr.
• Monitor adoption and performance post-implementation, proactively identifying risks, variances, or unintended consequences and driving corrective action.
• Embed continuous improvement into day-to-day operations, ensuring gains are sustained and scaled beyond individual initiatives.

Capability Building & Organizational Enablement

• Build organizational capability in operational excellence by designing and delivering advanced training, coaching, and hands-on enablement for teams and leaders.
• Mentor and guide practitioners and project contributors, raising the overall maturity and impact of improvement efforts across the company.
• Promote a culture of disciplined problem-solving, data-driven decision-making, and operational accountability through influence rather than authority.

Requirements

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• A strategic and analytical problem-solver who thrives in complex, ambiguous environments
• A results-driven change agent with a strong passion for continuous improvement and operational excellence.
• A recognized subject matter expert in operational excellence and continuous improvement
• Comfortable operating in ambiguity and solving problems with broad organizational impact.
• A strategic thinker who connects operational improvements to business outcomes
• A confident influencer who can engage and align senior stakeholders
• Analytical, disciplined, and creative in how you approach complex challenges
• A collaborative partner who builds trust and credibility across functions

 YOU HAVE…

• 5–7+ years of professional experience in operational excellence, process improvement, business transformation, or a related discipline, with demonstrated impact across complex, cross-functional, or enterprise-level environments (BPO, shared services, technology-enabled operations, or fast-scaling organizations preferred).
• A Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or a related field (or equivalent demonstrated professional experience); advanced or specialized training is a plus.
• Lean Six Sigma Green Belt or Black Belt certification (preferred), with the ability to apply methodologies pragmatically in ambiguous, real-world business environments.
• Proven experience owning and leading multiple high-impact improvement and transformation initiatives end-to-end, from problem definition and opportunity sizing through implementation, benefits realization, and sustainment.
• Demonstrated ability to operate with independent judgment, selecting and adapting methodologies, tools, and approaches based on context rather than following pre-defined playbooks.
• Strong project and program leadership experience, managing concurrent medium-to-large initiatives involving multiple stakeholders, workstreams, and dependencies.

Advanced Analytical & Methodological Expertise

• Advanced analytical capabilities, with hands-on experience leveraging quantitative and qualitative data to diagnose problems, test hypotheses, and inform decisions.
• Deep practical experience using process mapping, data analysis, and visualization tools such as Excel / Google Sheets, Visio or Lucidchart, Tableau, Power BI, or similar BI platforms.

Expert-level proficiency in:

• Root Cause Analysis (qualitative and quantitative)
• Value Stream Mapping across end-to-end processes
• Process design, documentation, and standardization
• Opportunity sizing and impact estimation
• Strong experience designing and implementing KPI frameworks, performance dashboards, and benefits tracking models to measure effectiveness, outcomes, and long-term sustainability.

Strategic & Stakeholder Capability

• Demonstrated success partnering with senior leaders and cross-functional stakeholders to influence priorities, align on solutions, and drive adoption without formal authority.
• Experience translating complex analysis and operational insights into clear, actionable recommendations tailored to both technical and non-technical audiences.
• Excellent verbal, written, and executive-level presentation skills, with the ability to facilitate workshops, lead decision forums, and communicate progress, risks, and outcomes.

Technology & Enablement

• Working knowledge of process automation, workflow tools, and data platforms that support operational excellence and continuous improvement initiatives.
• Experience collaborating with technology, data, or engineering teams to enable process improvements through systems and tooling.
• Strong capability in structuring unstructured problems, building scalable solutions, and embedding best practices rather than one-off fixes.