Job Openings at Brights Hardware

Job Description

• The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business.

KEY RESPONSIBILITIES:

• Greet customers as they enter the store
• Follow cash up procedure
• Check cash received by customer
• Process EFT payments
• Ensure all sales are rang up accurately and efficiently on the registers
• Pack purchase items in shopping bags
• Hand over cash drops to superior, for security measures
• Perform daily cash ups
• Be aware of suspicious looking customers
• Be aware of all promotional products on sale
• Issue gift cards, check customers reward cards and cash in points
• Responsible for housekeeping of work area
• Participate in perpetual stock takes
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or Equivalent
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Clear credit score
• Good customer service and Interpersonal skills
• Awareness & Vigilance
• Ability to handle pressure
• Numerical skills
• Ability to work in a team and independently with minimal supervision
• Exceptional organisational ability, high attention to detail and ability to multi-tasks
• Willing to work flexible hours and holidays to meet the needs of the business

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The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager.  This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction.  This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
• Higher Certificate or Diploma (advantage)
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years’ experience in the hardware environment
• Must have previous experience in department
• Ability to issues disciplinary action & Initiate in a Disciplinary Enquiry
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

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The purpose of this job is to ensure the financial policies and procedures are adhered to. The deadlines are met. The Financial Clerk is responsible for providing financial, administrative and clerical services. This includes processing and monitoring payments and expenditures and preparing and monitoring accurate financial data.

KEY RESPONSIBILITIES:

• Verifying financial data and maintain accurate records.
• Verify that transactions comply with financial policies and procedures.
• Supporting monetary transactions versus bank statements, petty cash journals and interim reports.
• Resolving accounting issues
• Verify and be precise and analectic on all transactions on Cashier books/Cash ups/Floats/Petty Cash/Change/Interim Reports
• Ensure that all payments due from debtors’ accounts are collected on time and in a professional manner from age-analysis outstanding monies.
• Solve customer related queries.
• Load bank transfer payments received from superior to relevant accounts.
• Distribute final demand letters.
• Follow up on age-analysis.
• Maintain listing of accounts receivable and payable
• Prepare, Monthly Sales graph spread sheets.
• Manage month-end printouts; print master files, control totals, audit trails of Debtors and Creditors Journals and reversals: handover to superior.
• Handing over of bad debt to the attorney
• Ensure housekeeping of work area
• Prepare reports for regular monthly debtors meeting.
• Perform any work-related task as delegated by superior.

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to a total of 120 credits
• Candidates with no Matric but have NQF 3 Stock Management course at minimum 54 credits will be considered for the position
• Brights Induction (Service Excellence)
• 2 years’ experience in the industry
• 2 years’ minimum experience in a similar role
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Time management skills
• Numerically skilled

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To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Assistant is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 2 Years minimum experience in a Hardware environment
• Basic product exposure (must have spent at least 2 years with Paint products)
• Brights Induction (Service excellence)
• In-house entry level merchandising standards
• In house basic sales technique
• 2 x Department Product Knowledge Certificate
• Natural Sales flair
• Ability to communicate effectively (verbal & written)
   

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The primary goal of this role is to ensure the smooth daily operation of the store, with a focus on maximizing profits and minimizing costs. This includes maintaining store facilities to provide customers with easy access to products and services, ensuring accurate promotions, and executing merchandising in line with company standards. Staff should be well-informed about daily targets, and high standards of customer service must be upheld. Additionally, the role involves effective staff management, product marketing, store logistics, financial oversight, and customer engagement. These responsibilities collectively support sustainable growth in both margins and overall profitability.

KEY RESPONSIBILITIES:

• Making sure that the store meets sales targets
• Managing and motivating a team of subordinates
• Looking for ways to increase sales and ensure efficiency, including follow-up of work results
• Doing quotations for big clients
• Managing stock levels and making decisions about stock management and control
• Analysing sales figures and forecasting future sales
• Managing the supply and demand of products
• Analysing and interpreting trends to facilitate planning
• Dealing with staffing issues such as interviewing potential staff, conducting performance appraisals and reviews, taking disciplinary action including initiating and chairing disciplinary inquiries.
• Send daily attendance exception reports, leave schedules and all HR related documentation to Head Office on a daily basis.
• Ensure that Health and Safety and customer service standards are met
• Resolving health and safety, legal and security issues relating to the store
• Responding to customer complaints and comments
• Organising promotions, displays and special events
• Attending and chairing management meetings for the store
• Updating subordinates on business performance, new initiatives and opportunities in the store
• Touring the sales floor regularly, identifying and resolving urgent issues
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiating changes to improve the business
• Generate additional new business development opportunities
• Prepare SWOT report for the CEO for feedback at the Board Meeting
• Participate in perpetual stock takes
• Ensure housekeeping of work area (s)
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent NQF4 qualification
• Relevant tertiary qualification NQF aligned (Higher Certificate / Diploma or Degree
• 5 - 8 years management experience
• 5 years experience in the industry
• 5 years minimum experience in a similar role
• Own transport is preferable with a valid driver’s license
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Attention to detail
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Department and product Knowledge across the board
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) legislation
• Ability to understand relevant legislation
• Must have strong Human Resources Management skills
• Strong leadership and decision-making skills
• Maintain good relations with stakeholders including suppliers and ability to engage new suppliers
• Willing to take responsibility
• Excellent customer service and interpersonal skills
• Analytical and problem-solving skills
• Planning and organising skills
• Time management skills
• Advanced Numerically skilled

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To effectively assist customers in a professional and competent manner with technical support and assistance in choosing a product that is best suited for their specific needs - and with the aim of achieving customer satisfaction generating sales and promote sustainable business growth.

KEY RESPONSIBILITIES:

• Attend to customers in a professional, competent, and helpful manner.
• Generate new business opportunities and maintain existing customer relationships to ensure overall customer satisfaction.
• Advises and assists customers regarding technical aspects merchandise.
• Assist with the ongoing management of stock by way of product inventories and participating in stock takes, including perpetual stock takes.
• Control and maintain acceptable stock levels and liaising with relevant departments regarding replenishment of stock when necessary.
• Advise the customer on products: price, specification, delivery, warranties, and any other information pertinent to the, use and care of the product.
• Advise customers on alternatives within the range of the product to further ensure customer needs are satisfied.
• Maintain and demonstrate up to date knowledge of the company’s product ranges and any additions/ changes to it.
• Attend to admin tasks including, but not limited to maintenance and updating of customer book, special orders file, submitting invoices and other relevant paperwork.
• Ensure merchandising is done according to the company’s merchandising standards and that the products are priced correctly.
• Maintain good housekeeping of work area.

REQUIREMENTS:

• Matric or 3x Completed Intercept courses equating to total of 120 credits.
• Candidates with no Matric will only be considered for this position if they have 7 years’ experience in Technical Sales in specific trade
• 7 Years Sales experience
• 3 years in retail/hardware giving technical advice to customers
• Brights Induction (Service excellence)
• 7 intermediate technical supplier competency certificates
• Intermediate level merchandising standards / In-house return per square meter standards
• Demonstrate Standard Operating Procedure knowledge unattended at 100% accuracy
• External Sales technique course
• Demonstrate above average sales technique
• Asserts problem solving ability
• Advanced technical product knowledge (achieve 100% in assessment)
• Ability to communicate effectively (verbal & written)