Store Manager at Brights Hardware

The primary goal of this role is to ensure the smooth daily operation of the store, with a focus on maximizing profits and minimizing costs. This includes maintaining store facilities to provide customers with easy access to products and services, ensuring accurate promotions, and executing merchandising in line with company standards. Staff should be well-informed about daily targets, and high standards of customer service must be upheld. Additionally, the role involves effective staff management, product marketing, store logistics, financial oversight, and customer engagement. These responsibilities collectively support sustainable growth in both margins and overall profitability.

KEY RESPONSIBILITIES:

• Making sure that the store meets sales targets
• Managing and motivating a team of subordinates
• Looking for ways to increase sales and ensure efficiency, including follow-up of work results
• Doing quotations for big clients
• Managing stock levels and making decisions about stock management and control
• Analysing sales figures and forecasting future sales
• Managing the supply and demand of products
• Analysing and interpreting trends to facilitate planning
• Dealing with staffing issues such as interviewing potential staff, conducting performance appraisals and reviews, taking disciplinary action including initiating and chairing disciplinary inquiries.
• Send daily attendance exception reports, leave schedules and all HR related documentation to Head Office on a daily basis.
• Ensure that Health and Safety and customer service standards are met
• Resolving health and safety, legal and security issues relating to the store
• Responding to customer complaints and comments
• Organising promotions, displays and special events
• Attending and chairing management meetings for the store
• Updating subordinates on business performance, new initiatives and opportunities in the store
• Touring the sales floor regularly, identifying and resolving urgent issues
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiating changes to improve the business
• Generate additional new business development opportunities
• Prepare SWOT report for the CEO for feedback at the Board Meeting
• Participate in perpetual stock takes
• Ensure housekeeping of work area (s)
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent NQF4 qualification
• Relevant tertiary qualification NQF aligned (Higher Certificate / Diploma or Degree
• 5 - 8 years management experience
• 5 years experience in the industry
• 5 years minimum experience in a similar role
• Own transport is preferable with a valid driver’s license
• Ability to communicate effectively (verbal & written) at all levels
• Ability to handle pressure
• Attention to detail
• Computer skills – Microsoft office (Internet, E-mails, Word & Excel)
• Department and product Knowledge across the board
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) legislation
• Ability to understand relevant legislation
• Must have strong Human Resources Management skills
• Strong leadership and decision-making skills
• Maintain good relations with stakeholders including suppliers and ability to engage new suppliers
• Willing to take responsibility
• Excellent customer service and interpersonal skills
• Analytical and problem-solving skills
• Planning and organising skills
• Time management skills
• Advanced Numerically skilled