Marketing Associate at Discovery Limited

Key Purpose

• To assist in building, maintaining and developing Broker relationships and enhancing the image of Discovery and Corporate EB. To support the Corporate Business Consultants with all sales and marketing initiatives.

Areas of responsibility may include but not limited to

• To render and load quotations on the Quoting system with accuracy (less than 5%, or other quality standard set from time to time, error rate)
• To liaise with Brokers and their New Business Administrative teams on a regular basis (telephonically and via face-to-face, external meetings)
• To adhere to all relevant Key Performance Indicators and Service Level Agreements and related requirements relating to new business quotations
• To as soon as practicably possible, escalate any problematic quotes to the Business Consultant for joint resolution
• To link brokers to the quoting system as well as log system tickets to link brokers
• Needs to support the BC in broker communications and quote distribution
• To promote the brand of Discovery, by always being professional, proactive, innovative and driving quality
• To ensure that escalated new business queries from the broker are attended to satisfactorily (outside of normal escalation channels)
• Need to support the BC to manage the new business pipeline, to identify trends and to provide all necessary administrative support to actively increase business activations and to achieve new business targets.
• Required to manage new business quotation tracking and record keeping.
• To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training, and other marketing events.
• Required to assist BC with training of new employer groups and/or members joining Discovery Corporate and Employee Benefits
• To assist in the facilitation of corporate marketing events e.g. handling invites / RSVPs etc for road shows, training and other marketing events.
• Building strong internal relationships with other functions within CEB, particularly relating to new business quotes

Competencies

• Exceptional planning and co-ordination skills
• Ability to work on your own with minimal intervention
• Pro-active and attentive to detail
• Strong relationship building skills and an ability to adapt to different environments and personalities
• Ability to adapt to change
• Strong administrative skills
• Competent on Word, Excel and PowerPoint
• Customer focused
• High level of confidence and results driven
• Time management is critical
• NQF 5 (advantageous)
• RE5 (advantageous)

Education and Experience

• Matric
• A minimum of 3 years Employee Benefits experience (Discovery Employee Benefits preferable)
• MS Office (Excel, Word, Power Point)
• NQF 5 (advantageous)
• RE5 (advantageous)
• Discovery Employee Benefits product knowledge
• Understanding of the Discovery Employee Benefits new business process (advantageous)