Job Openings at Broll

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Management Role

• Assumes responsibility for the effective operations management of building and facilities.
• Performs ad hoc quality control checks.
• Ensures premises are in satisfactory condition.
• Reports all items to Operations Manager especially if complaints have been lodged.
• Ensures that urgent matters are reported immediately and attended to immediately.
• Supervises and control maintenance site staff and allocate duties.
• Performs certain hands-on maintenance work where required from time to time.
• Assumes responsibility for the effective repairs and maintenance of the building.
• Continuously survey buildings to identify maintenance needs.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Responds promptly and efficiently to tenant maintenance requirements.
• Responds promptly and efficiently to duties allocated to you by the Operations Manager.
• Checks exterior and interior of buildings and identify problem areas.
• Checks all fire equipment.
• Ensures that he is familiar with how the emergency equipment functions and what the company’s emergency procedures are.
• Performs repairs where necessary and if these cannot be repaired, advises the Operations Manager immediately. Contact relevant contractor.
• Identifies daily maintenance issues, communicates with the Operations Manager and schedules the work for your attendance.
• Assumes responsibility for ensuring professional business relations with tenants, vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Follow up on invoices to process for payment.
• Effectively assigns task to Centre/Building personnel, ensuring optimal performance. (Management Role)
• Assigns tasks and coordinates personnel and or contractors. Directs daily operations.
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, safe and well maintained.
• Completes special projects as assigned.
• Performs any duties that may be allocated by the company and the Operations Manager
• Familiarises himself with the emergency numbers and contractor’s details in order to assist the Operations Manager, or act in his absence as well as being on standby 24hrs.
• Required to be on standby where required by the Management for emergencies.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Ensures compliance procurement and OSH policies and regulations.
• Company facilities are well maintained and secure and meet the needs of the Company.
• Building operations are efficiently and cost effectively administered.
• Current and future Building needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.

QUALIFICATIONS

• Education/Certification:
• Additional related maintenance and Building management training preferred.

REQUIRED KNOWLEDGE

• Excellent understanding of Building management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

EXPERIENCE REQUIRED

• Three or more years of related experience

go to method of application »

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective operations management of Centre and facilities.

Centre Management

• Keeps abreast of market activities in respect of tenant movement, new developments, major vacancies and other landlord’s strategies
• Attends meetings / functions related to successful operation of Centre i.e. SAPOA, CJP etc.
• Assists with a five-year maintenance plan including allowances for provisions or depreciation where applicable (annually) for submission to the Assistant General Manager / Director
• Investigates/initiates proposals for refurbishments
• Maintains a hands-on control of projects in hand
• Reviews the building status/grade ongoing and advise the Senior Management regarding maintaining the standards within those grade

Client Reporting

• Provides accurate information to client according to agreed format timeously
• Analyses of monthly income /expenses and variance reporting
• Monitors turnover rentals
• Monitors of all municipal recoveries (and general recoveries) on a monthly basis

Planning and Budgeting

• Prepares and completes budgets as required each year
• Completes of forecasts timeously as required
• Reviews market rentals quarterly and ensure best possible rate achieved and maintained as per agreed mandates
• Assists in formulation of business plans for the unit
• 5 Year budget – preparation and control or as required by the client
• Quarterly review and monitoring results or as required by the client

Quarterly Expenditure / Analysis 

• Sets and motivates Capex /TI philosophy per building in consultation with client
• Recommend TI standard specification
• Recommend Capex requirements
• Ensures we conform to Capex philosophy and procedures
• Estimates new operating costs
• Ensures recovery of operational and utility costs in accordance with Lease terms
• Debtors and Creditors Management
• Undertakes monthly interaction meetings with Debtors, Debtors Manager and Leasing to ensure appropriate action taken and recommend legal action

Credit Control. Responsible for Management:

• Arrears
• Legal action / liaising with attorneys / management as required
• Motivate Write-offs to senior management / client

Parking Management

• Attends monthly / ad hoc interaction meetings all parkades where applicable
• In conjunction with the responsible person for parking, maintains accurate control of “in house” operated parkades

Tenant Relations

• Deals with correspondence / interaction with tenants as required
• Ensures that leases are timeously renewed and all vacant space is let and in a presentable state

New Tenants

• Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval
• Undertake lease negotiation and maintenance of tenant relationships
• Controls new leases and record of same
• Controls / oversees new installations (through technical / operations manager where appropriate) including:
• Premises design
• Negation/liaison/control with/of professionals and contractors
• Sign off acceptance of complete premise

Existing Tenants

• Renews Lease Agreements in accordance to mandate
• Tenant liaison and public relations
• Controls/arranges centre promotions through merchant’s association/s or promotion committee/s or marketing funds
• Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/or trading difficulties
• Monitor and compile foot traffic reports

Expense Control

• Checks and authorises payment of accounts
• Authorises cleaning, consumables, electrical and general maintenance orders
• Controls wage and salary allocation
• Controls municipal payments and recoveries there against
• Ensures cost effectiveness and performance of contractors

Financial Management

• Monthly financial statements
• Monthly management reports
• Accurate budgeting and reporting

Operating costs

• Calculates operating costs for charge-out to tenants
• Ensures recoveries as appropriate
• Tenant mix i.e. what business should be established / recommended
• Networking with tenants, public, external organizations
• Issues tender documents

Expense control

• Checks and approves payment of accounts
• Controls cleaning, consumables, electrical and general maintenance
• Controls municipal payments and recoveries there against
• Ensures effective performance of contractors

Customer liaison

• New Tenants
• Lease negotiation
• Maintenance of tenant relationships

Public relations

• Establishes and maintains sound public relations
• Attracts people to the Centre
• Control of Advertising Materials
• Motivates and assists tenants to improve their services
• Assumes responsibility for the effective repairs and maintenance of the Centre.

Asset Management

• Controls/schedules/implements regular preventative maintenance program in line with budget constraints
• Motivation of refurbishments, major repairs as appropriate
• Attends site meetings with contractors in respect of maintenance/expansion of projects
• Monitors progress
• Inspection / enforcement of tenant responsibilities during and on termination of lease terms
• Liaises with appropriate Government, Provincial and/or local authorities
• Responsible for Compliance of OSH Act

 Maintenance

• General Maintenance of Buildings and premises
• All electrical, electronic, mechanical and air conditioning equipment
• Complies with the OHS act and all other statutory requirements

Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.

• Occupational health and safety
• The development of security action plans, systems and directives
• The management of security guards on shift
• The establishment and maintenance of an emergency preparedness programme
• The training of Maintenance and Security personnel in Occupation and Health Safety
• Report security incidents to our management

Assumes responsibility for ensuring professional business relations with tenants, suppliers, contractors, and trade professionals.

• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts
• Ensures effective coordination of external services with Company operations
• Obtains and conveys information as appropriate
• Promotes goodwill and a positive image of the Company

 Effectively supervises Centre personnel, ensuring optimal performance.

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement
• Assigns and coordinates personnel. Directs daily operations
• Identifies, develops, and implements training programs as appropriate
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary

Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments. Assistance is provided as needed
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre operations are efficiently and cost effectively administered
• Current and future Centre needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

go to method of application »

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.
• Day to day running and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaises with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals
• Provides measurable feedback to assigned personnel and suggestions for improved performance
• Formulates and implements employee corrective actions as needed
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
• Assumes responsibility for related duties as required or assigned
• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments - Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience

go to method of application »

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
• Assists Senior Management in developing short and long term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective operations management of the Centre and facilities.
• Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
• Liaises with tenants with regards to operational problems.
• Responds to emergency call outs.
• Day to day running and control of:
• Tenant complaints
• Security
• Air Conditioning
• Cleaning, Electrical, Plumbing etc.
• Authorises of invoices for payments.
• Issues tender documents.
• Calculates operational costs for charge out to the tenants to ensure recoveries where appropriate
• Manages space planning. Ensures that the Centre layout will accommodate present and future operational and space requirements.
• Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
• Ensures that Centre operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
• Identifies security threats and develop action plans for the prevention of incidents
• Establishes and maintains security systems for the Centre and tenants
• Monitors shops and businesses and react on emergency calls
• Establishes and maintain security information network
• Liaises with SAPS and local authorities
• Plans the manning of the center and manage guards on duty
• Determines the needs for security systems and equipment
• Communicates with tenants regarding security systems
• Develops and implements security devices
• Creates security awareness amongst staff, tenants and shoppers
• Compiles budgets and control expenditure
• Establishes emergency plans
• Assumes responsibility for ensuring the efficient and cost effective administration of Centre operations.
• Develops and implements safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate.  Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Oversees the procurement of furnishings and equipment in accordance with budget planning.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with vendors, contractors, and trade professionals.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Effectively supervises Centre personnel, ensuring optimal performance.
• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.  Discusses areas needing improvement.    
• Assigns and coordinates personnel. Directs daily operations.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals
• Provides measurable feedback to assigned personnel and suggestions for improved performance
• Formulates and implements employee corrective actions as needed
• Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary
• Assumes responsibility for related duties as required or assigned
• Ensures that work area is clean, secure, and well maintained
• Completes special projects as assigned
• Reports on Operational expenses, foot traffic, security incidents etc.

PERFORMANCE MEASUREMENTS

• Good communication and coordination exists with departments - Assistance is provided as needed
• Procurement policy is fully complied with
• Senior Management is appropriately informed of area activities and of any significant problems
• Operations personnel are well trained, effective, and efficient- Appropriate supervision and assistance are provided
• Company facilities are well maintained and secure and meet the needs of the Company
• Centre or Property operations are efficiently and cost effectively administered
• Current and future Centre or Property needs are well planned and budgets are established and maintained
• Effective business relations exist with vendors, contractors, and trade professionals

QUALIFICATIONS

• Education/Certification: Matric
• Additional related maintenance and Centre management training preferred

REQUIRED KNOWLEDGE

• Excellent understanding of Centre or Property management procedures
• Knowledge of budgeting, service contracts, and leasing agreements

EXPERIENCE REQUIRED

• Five or more years of related experience, with at least two or more years of supervisory experience