Job Openings at Dermalogica

Key Responsibilities of our Retail Skin Therapists:

• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Do you have the below skills?

• Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 3 years full time)
• Be able to work retail hours including evenings & weekends
• Have a passion for retailing and a sales track record
• Be confident in engaging with customers
• Self-motivated
• Proficiency in Microsoft Office
• Driver's license and own transport (preferrable).

Experience:

• Skin Care Therapist: 2 years (Required)
• License/Certification: Skin Care Therapist Qualification 
• Drivers Licence and Own transport

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Key Responsibilities of our Retail Skin Therapists:

• Perform all treatments and concept procedures regularly and according to the Dermalogica Standards
• Take ownership of monthly targets and keep abreast of daily goals and targets achieved.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated after every visit on the POS system.
• Assist consumers with retail and follow up with consumers telephonically/via email post product sales and treatments regarding their results of treatment and/or products used.
• Be available for all relevant store activities including meetings, workshops, inventory, unpacking orders, sales promotions.
• Maintain the treatment area (and other work areas) in a professional manner including stocking shelves, cleaning all the areas including the skin bar and product pool, and replenishing product.

Do you have the below skills?

• Our retail Skin Therapists must have a Skin Care Qualification NQF Level 4 (minimum 3 years full time)
• Be able to work retail hours including evenings & weekends
• Have a passion for retailing and a sales track record
• Be confident in engaging with customers
• Self-motivated
• Proficiency in Microsoft Office

Experience:

• Skin Care Therapist: 2 years (Required)
• License/Certification: Skin Care Therapist Qualification (Preferred)

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Job Description

• Dermalogica is recruiting a driven, organized and experienced store lead to drive sales and Business Objectives and to be a Brand Ambassador in our Somerset Mall Dermalogica Store.
• To ensure that sales and treatment revenue targets for the store is met monthly.
• To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
• Telephonic post treatment and retail follow ups with customers.
• Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
• Manage the POS system
• Manage the day to day staff, and roster coverage.
• Assist the concept stores manager with staff assessments and training of new and existing staff.
• Inventory is managed monthly and recorded
• Responsible for supporting the smooth running of daily operations in the store,
• The store is always correctly stocked, cleaned and merchandised effectively. 
• The effective planning of, and participation during in store promotions.
• Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
• Maintain the highest level of personal hygiene and professional appearance at all times
• Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
• To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
• Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)

Minimum Requirements:

• 3 year Skin Care diploma
• 4 years experience in a supervisory role
• Previous experience with high end skin care brand
• Dermalogica experience advantageous
• Microsoft Office proficient

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Key Responsibilities:

Training

• Conduct interactive workshops at our training facilities, Skin Centers, Partnership Colleges, and other locations.
• Deliver dynamic and interactive training sessions on Dermalogica’s advanced protocols, procedures, and pro product usage.
• Organise, prepare, plan and execute curated training sessions tailored to the audience, skills and channel.
• Execute and deliver Dermalogica's full training program across various platforms such as in-classroom; practical; live online training, pre-recorded demonstrations/talks, and in-store training.
• Deliver interactive activities, and present information in a way that captures participants’ attention
• Conduct research related to relevant, local topics, trends, new procedures, and ingredients that facilitate teaching of the Dermalogica curriculum.
• Perform case studies testing treatments, and product on local skin to ensure practical application and knowledge reinforce results and training.
• Deliver training at partnership colleges for qualifying college students, creating brand awareness and build brand love.

Client Support & Relationship Management

• Develop strong relationships with nail technicians, front desk staff and qualified therapists to drive brand loyalty, customer satisfaction, and ongoing engagement.
• Active involvement in the successful execution of any marketing, retail or education events.
• Ensure consistent, regular contact with all Aesthetic Therapists to drive training attendance.

Sales Support

• Support sales growth through in-salon hands-on training, event support and demonstrations.
• Evaluate the effectiveness of training and assess the impact on sales. Identify the gaps and implement training plan to drive sales growth.
• Collaborate with sales teams to identify, implement, and monitor bespoke training plans that support sales growth.
• Deliver demonstrations, education initiatives designed to drive treatment and product awareness for sales growth in selected doors.
• Support and execute events to drive sell out, brand awareness and growth.
• Ensure the brand consultants are confident in skin and product and treatment knowledge.
• Provide professional treatments to prospective accounts, social media influencers and press.

Industry Expertise & Continuous Education

• Maintain thorough knowledge and understanding of all products, treatments and concepts offered by Dermalogica. Proactively develops skills to maintain a high standard of educational delivery, regardless of audience or environment.
• Stay informed on skincare trends, competitor products, and scientific advancements to ensure we stay competitive against local best practices, market related procedures, and competitors.
• Regularly participate in professional development opportunities, including training and education, to deepen knowledge.
• Participate in tradeshows, industry conferences, talks and events.

Administrative

• Client Communication: Address education-related queries within 24 hours via phone or email. Ensure clear, professional verbal and written communication to convey information effectively and respond promptly to inquiries.
• Prepare, plan and study class material, presentations, and proposals, upholding Dermalogica standard of training and delivering of information.
• Complete monthly training reports and execute training strategies to ensure increased education touchpoints and training attendance target is achieved.
• Maintain attendance capacity through driving bookings to ensure capacity target for attendance is achieved.
• Collaborate with regional coordinators to prepare and submit weekly/monthly training reports.
• Inform the coordinator of any stock, consumables, or classroom maintenance needed to always maintain and uphold standard of training.
• Has impeccable time keeping, attendance reliability and ability to manage and prioritize individual schedule that meets the needs of the sales team, partnership college schools and the retail division whist taking into consideration costs and logistics.
• Proactively supports the education department and completes duties that contribute to the smooth running of the region, as per below and not limited to:
• Maintaining product kit inventory and cleanliness.
• Networking with students and accounts, promoting education and developing positive relationships.
• Conduct classes at the training facilities, colleges and other locations
• General administration and preparation.

Qualifications:

• Qualification in skin care: NQF level 6, Somatology diploma or higher
• CIDESCO or ITEC qualification
• Advanced Dermal Aesthetics Diploma is an advantage
• Teachers Qualification/ Assessors/ Moderators diploma is an advantage

Experience required:

• Valid driver’s license and own car required.
• 3 years or more industry-related experience
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint required
• 2 years teaching/lecturing or training experience is an advantage
• Strong facilitation and presentation skills
• In-depth knowledge of skin histology, industry-related topics including trends, treatments and procedures.
• Digital and social media Proficiency