Fresh Openings at Civil Aviation Authority (SACAA)

Overall Purpose of the Job 

• To manage the SACAA Project Management Office, develop and implement Project/Programme Management methodologies, strategies and deliverables to manage multiple simultaneous projects/programmes throughout their lifecycle. 

Project / Programme Management

• Implement and maintain the project management methodology
• Facilitate / draft / define project requirements in consultation with and for approval of the client
• Contribute to project / program business cases ensuring they are designed to reduce cost, lower TCO and ensure functional fit.
• Facilitate development and approval of project plans considering interdependencies and requirements across affected functional areas
• Determine and Implement project schedules, milestones, deliverables and tasks, ensuring that projects are outcomes / results focussed.
• Manage the delegation and availability of adequate and capable resources to deliver industry best practice projects. 
• Attend and chair regular program / project meetings / working group meetings as required, implementing specific aspects of the project plan delivery and track progress.
• Manage implementation of project plans to track and achieve desired scope within time, cost, quality and safety constraints.
• Perform regular (monthly, quarterly, annual) reporting on project statuses to Executive Corporate Service.

Governance & Compliance

• Facilitate and ensure implementation of projects in adherence to approved project management, quality, safety, environmental and risk management policies and procedures.
• Manage, monitor and mitigate project risks through the SACAA Enterprise Risk Management methodology
• Ensure project adherence to statutory requirements and practice good corporate governance

Financial Management

• Develop detailed project budget and forecast cash flows / milestones from approved budget
• Monitor, review and approve project costs and variations thereto
• Develop risk profiles around costing and mitigation strategies to manage slippage

Performance Monitoring & Reporting

• Prepare and implement regular reporting mechanisms that are linked to on time, on budget delivery and address any slippage issues
• Conduct on-going KPI tracking, analysis, relevance and review
• Implement PM framework for direct reports and contribute to performance reviews for specialist resources
• Contribute to establishing the weightings of KPI's to reflect strategic focus/intent and suggest changes over the lifecycle to steer the project accordingly
• Provide advice to the Executive Team in relation to risks and interdependencies in relation to projects.

Change Management & Communication Management

• Facilitate and implement project specific communication strategy/plan
• Liaise with communication department to ensure overall consistency of approach and identify key requirements for inclusion in project communication plan
• Manage and respond to information requests from the client in relation to the project
• Contribute to the development of a project specific change management plan
• Create and approves business papers for meetings overseeing project delivery

Contract Management

• Contributes to tender assessment and participating on tender evaluation committee if required.
• Assist in the preparation of tender and contract documents
• Contribute to procurement requirements through consultation with the procurement directorate.
• Facilitate review and approval of Contractor SLA’s to meet all contract requirements and manage resolution of contractual disputes
• Review and recommend actions for and approve proposed variations to contracts.
• Ensure SACAA meets all project related contractual obligations

Stakeholder Management

• Management of key project stakeholders (internal & external), interdependencies, risks, variations and issues for successful project delivery providing high level advice and assistance where required.
• Proactively ensure that client concerns are resolved, and expectations met by fostering strong working relationships.
• Liaises with internal departments to ensure the integration of all key elements of projects
• Shares lessons learnt and best practice with project stakeholders as part of a peer review group.
• Creates a respectful partnering approach to relationship management

Talent Management

• Provide clarity of work expectations for staff around all projects and project element linkages to programs
• Provide clear communication and encourage information sharing across project teams to work to consolidated goals of overall program delivery
• Coach and mentor staff in relation to working as part of a team
• Manage staff, contractors and consultants within the project to ensure timely, effective and efficient performance of activities
• Negotiate development plans for direct reports by identifying capability gaps and developing strategies to close the gaps.

Requirements
Minimum Qualifications:

• National Diploma in Project or Programme Management or other relevant NQF level 6 qualification

Ideal Qualifications:

• Degree in Project/Programme Management or other relevant qualification at the NQF level 7.

Experience:

• 5 years Project/Programme Management of diverse and complex multi-million-rand interdependent projects 
• Aviation experience would be an added advantage 

Closing Date: 30 December 2025

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Overall, Purpose of the Job

• To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. 
• To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service.

Customer Service

• Handle incoming customer calls, emails, and online inquiries with professionalism and courtesy.
• Assist customers with enquiries regarding products and services, and account information.
• Accurately record and update customer details in the CRM system.
• Escalate complex issues to senior team members or appropriate departments.
• Work closely with other team members to meet service level targets and KPIs.
• Maintain up-to-date knowledge of company products, services, and policies.
• Ensure customer satisfaction through proactive problem solving and effective communication.
• Participate in ongoing training and development to enhance skills and knowledge.
• Provide feedback to improve customer service processes and systems.
• Professionally respond to requests from both external and internal customers.
• Evaluate customer satisfaction through approved tools and systems.
• Project and maintain a satisfactory image when dealing with clients.
• Ensure that all customer queries and complaints are addressed as per agreed SLA's and that they are logged on the approved CRM system.
• Send customer survey after every Interaction.

Administration

• Collate information for reporting.  
• Package documentation required for meeting and other departmental engagements. 
• Circulate required information and documentation throughout the department and keep accurate record thereof.
• Receive and relay documentation and information to applicable recipients in the department.
• Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required.
• Screen, classify and record documents for easy access and tracking.
• Coordinate functions and meetings for the department.
• Ensure all documents are properly files.
• Any ad hoc duties as required from time-to-time
• Track all customer enquiries in the approved systems until queries are resolved.
• Ensure that all customer queries are addressed as per agreed Service Level Agreement (SLA).
• Liaison with clients to identify any information and service requirements - provide first line information.
• Professionally respond to requests from both external and internal customers.
• Keep accurate records of discussions or correspondence with customers
• Communicate and coordinate with internal departments
• Analyse statistics or other data as required by management

Quality Control

• Adhere to the approved quality assurance measurements.
• Adhere to the approved SLA's. 

Requirements
Minimum Requirements 

• National Diploma in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or Relevant NQF Level 6 qualification.

Ideal Qualification:

• Bachelor's degree in Marketing, Communications, Consumer Studies, Business Administration, Management Studies or relevant NQF Level 7 qualification.

Experience:

• 1 year experience in Call Centre or Client Services

Closing Date: 30 December 2025