Job Openings at DHL

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large - sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

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Accountabilities:

• Create competitive advantage for customers demonstrating value of DHL by adopting a consultative selling approach
• Maximize customer penetration to grow share of wallet with emphasis on the core product revenue growth
• Cross selling with all DHL business units
• Identify, build, and manage relationships with key decision-makers within assigned accounts to ensure development of long-term business partnerships
• Lead and manage customer presentations and proposals selling solutions and managing customer expectations
• Identify and foster relationships with potential new regional and GFPS customers
• Create “Battle Plans” in collaboration with other countries/regions
• Develop customer as per development strategy outlined in “Battle Plan” in close collaboration with other regions’ RCMs
• Functionally lead and direct regional and country resources to identify and develop opportunities
• Maximize profitability on incremental and new revenue by developing individual customer pricing strategies in conjunction with customer pricing team
• Collaborate with other business units to develop GFPS revenue
• Monitor the account performance in close cooperation with GFPS Executive Desk
• Manage, maintain and improve the customers’ profitability
• Create, manage and grow the sales pipeline
• Achieve agreed revenue and profit targets
• Monitor financial health of accounts and take steps to assure profitability
• Work within specified personal cost budget
• Manage the matrix and direct country sales staff assigned to GFPS customers

Minimum Requirements

Skills & Qualifications:

• In depth knowledge of Supply Chain concepts within Global Financial & Professional Services Industry
• 8 years commercial experience and minimum of 3 years in strategic customer sales.
• Good understanding of DHL organisation and its BU’s
• High numeracy capabilities required for pricing and planning

Able to deal with:

• Country sales managers
• Board members of international companies
• Various business units

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In this RFR Domestics and Cross Border Controller position

• You will understand and process Road Freight shipment requests and execute such requests expertly.
• You will arrange bookings based on customer requirements with the most qualified and cost-efficient transport supplier capable of executing the shipment requirements.
• You will register shipments on CW1 and SALOODO! within the specified timeframes (1 hour) after receiving shipping instructions.
• You will process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently and effectively customs clear the shipment within the specified time frame (3 hours).
• You will ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• You will ensure all ACRs and WIPs are loaded onto the registered file at the time of registration.
• You will ensure all files are properly billed out within acceptable time frames, following best billing practices and ensuring accepted GP margins are maintained.
• You will coordinate the movement of cargo within required/stipulated time frames to meet customer needs.
• You will manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier, and Agents).
• You will develop and maintain relationships with suppliers and customers.
• You will prepare specific customer reports whenever required.
• You will support the Head of Road Freight with negotiation and maintenance of supplier rates and contracts, new/change of systems, and directives.
• You will receive and accept transport orders from customers.
• You will book shipments with transporters on time.
• You will follow up on acquittals for RIT/RIB shipments.
• You will follow up on PODs (proof of delivery) with transporters.
• You will arrange the collection and packing of customer cargo.
• You will supply carriers with transport order instructions, CW1 reference numbers, and SALOODO! shipment numbers.
• You will send pre-alerts to customers, destination offices, and agents.
• You will invoice shipments based on estimates or rate agreements.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance with regulations.
• You will participate within the department regarding industry or regulation changes.
• You will identify hazardous cargo and ensure the cargo is transported under the right regime.
• You will follow up on Standard Operating Procedures (general or customer-specific).

Now, here’s what we need from you

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• SALOODO! Admin-user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure
• 3 - 5 years related experience
• Must have a matric.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

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In this In-House Customer Relations Controller position

• You will manage customer queries and customer business, maintaining a high degree of understanding of the customer business, requirements, requests, and systems.
• You will support the local team to manage and solve queries in a timely manner, while observing key customer process requirements and maintaining DHL customer service standards.
• You will manage KPIs and SLAs, monitoring and supporting the teams to achieve these critical customer issues.
• You will manage distribution and partner relationships, supporting deliveries and timely query management with the customer's distribution network.
• You will coordinate processes and tasks with local teams (both customs – CDZ, customer service, and delivery), origins, and the control tower, supporting the various teams involved with query management.
• You will manage communication and information between all parties involved in managing and executing operational tasks for the customer, ensuring it is timely and accurate.
• You will report and maintain the reporting system and structure for the customer, ensuring data meets deadlines and is accurate.
• You will manage and develop processes, initiating improvements to productivity and efficiency for the customer and DGF ZA to cut costs and improve team and customer experiences (Best Team & Best Customer Experience).
• You will coordinate with the CDZ team, Customs, SARS, and regulatory requirements imposed due to customer requests and process changes.
• You will manage VAT reporting, working with a team of experts from the customer's VAT team to learn, support, investigate, and resolve queries related to VAT.
• You will manage delivery and warehouse operations.
• You will manage commercial management and rates, coordinating with the Regional Customer Solutions and Innovation Manager to maintain and grow business volumes and lanes for the customer.
• You will manage and control rates implementation for the customer, ensuring auto-rating and auto-costing performance and global rates changes.
• You will coordinate with sales to optimally manage the account, commercial relationships with customer partners, and business growth.
• You will manage finance, ensuring account payments, timely invoicing, and resolving finance team and customer finance queries.
• You will manage and support customer exports and reverse shipments, working with the exports teams to streamline processes and integrate requirements into BAU.
• You will manage claims and damages, working with various teams to resolve and settle claims while reducing or eliminating costs and improving processes.
• You will manage audits and support their successful implementation from customers and other regulatory bodies.
• You will formulate solutions for customer queries or requests, considering DHL capabilities, processes, and standards.
• You will maintain systems knowledge of all customer and DHL systems, supporting their successful implementation internally while working with IT and other teams.
• You will liaise with overseas stations, origins, the control tower, and global teams on the account.
• You will monitor and follow up on shipments until delivery.
• You will manage, monitor, and ensure the profitability of the account.
• You will perform IT systems-related tasks to provide up-to-date information on systems and projects (internal and customer requested).
• You will develop and maintain customer relationships while growing business opportunities for both the customer and DHL.
• You will manage client requirements outlined in the customer SOP and DHL GF Standard Work Manuals, maintaining updated SOPs and manuals for both the customer and internal DHL-related SOPs.
• You will attend customer-required calls, performance reviews, project calls, and updates.
• You will participate in joint sales visits if necessary.
• You will identify and report new possible business opportunities.
• You will be a customer representative within DGF ZA, understanding customer processes, requirements, systems, and KPIs.

 Now, here’s what we need from you.

• Extensive knowledge of Ocean Freight & Air Freight Logistics and Operations
• Global Logistics and Geographical knowledge
• Strong Communication skills (both written and verbal)
• Ability to identify and meet customer needs in a timely, pleasant and friendly manner
• Commercial attitude
• Problem & Conflict management skills.
• Time Keeping and deadline awareness
• Great Interpersonal skills & team dynamics. 
• Cultural and emotional intelligence. 
• Knowledge of both Imports & Exports processes.
• Interdepartmental process awareness. 
• Knowledge of Global logistics claims processes and laws.
• Results driven and attention to details
• Computer and Microsoft Office Literate
• Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
• Weekend Overtime if required
• 5 years experiences directly related to the duties and responsibilities specified.
• AFR and OFR experience, both Imports and Exports.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary