Job Openings at FAIS Ombud SA

Key Performance Areas:

• Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
• Refer complaints ready for mediation and conciliation to the Senior Adjudicator and Assistant Ombud.
• Submit draft recommendation and determination to the Senior Adjudicator and Assistant Ombud within set timelines to resolve complaints. 
• Prepare records in respect of determination referred to the tribunal and application to review before the high court.
• Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
• Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
• Attend to Property Syndication matters. 
• Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of FAIS Ombud.
• Various other official duties as may be determined from time to time by the FAIS Ombud.

Requirements

• Matric certificate, 
• Minimum qualification should be an LLB or BComm Degree or relevant NQF Level 7 FSCA-approved degree
• Preferred Qualification: Post Graduate Diploma in Financial Planning
• Minimum 3-5 years’ experience within the financial services industry
• Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation.
• An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act 
• Strong Background in Short and Long-Term Insurance, Financial Planning, Dispute Resolution
• Market Conduct, FAIS Regulatory Compliance, Pension Funds
• Understanding of general and technical financial product knowledge
• Exceptional Communication and Interpersonal Skills
• Strong Time Management and Planning Skills

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Key Performance Areas:

• Dispute Resolution: Facilitate fair negotiations and settlements when appropriate.
• Stakeholder Engagement: Interact respectfully with all parties involved in the process.
• Case Evaluation: Analyse evidence and arguments thoroughly and objectively.
• Timeliness & Efficiency: Adjudicate cases promptly and manage workload effectively.
• Confidentiality: Maintain the security and confidentiality of case information.
• Fairness & Impartiality: Ensure unbiased, ethical, and conflict-free decision-making.
• Communication: Clearly articulate rulings and explain legal concepts effectively.

Requirements

• South African citizen with a valid South African Identity document.
• LLB degree.
• PLT (Practical Legal Training) will be an advantage.
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background.
• Must be able to work in a stressful environment, willing to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate.