Job Openings at FlySafair

• Safair Operations, operating as FlySafair, has a vacancy for a Product Owner at our head office in Bonaero Park. The successful applicant will report to the Digital Solutions Manager

Job Description

• Manage day-to-day delivery of a specific digital product stream.
• Manage the groomed backlog and sprint cycles of the individual digital products.
• Own and refine the product backlog, ensuring designs and user stories are well-defined and prioritised.
• Support sprint execution by clarifying requirements, through designs and user stories for the development team.
• Provide creativity and out of the box thinking to solutions.
• Translate the Product Manager’s vision and roadmap into actionable backlog items.
• Align features and releases with roadmap milestones.
• The list of tasks or duties and responsibilities herein is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the role profile, or in accordance with operational requirements.
• Provide input into strategy by surfacing insights from team execution.
• Collaborate with UX/UI teams to ensure customer journeys of the features are well supported and defined.
• Validate product increments with users to ensure value delivery.
• Track feature performance metrics and use data driven insights to enhance features.
• Track sprint-level KPIs such as velocity, story completion, and defect rates.
• Provide feedback loops from delivery into strategic planning for Product Manager.
• Ensure team output ties back to product roadmap.
• Conduct retrospectives post sprint with individual delivery teams.
• Document user stories, acceptance criteria and workflows to build an accessible knowledge base.
• Ensure backlog items are visible, transparent, and updated.
• Create guides and training materials for cross-functional teams.
• Ensure comprehensive documentation for each phase of feature development.
• Build a knowledge base accessible across teams.
• Facilitate Agile ceremonies (refinement, sprint planning, reviews, retrospectives).
• Coordinate release planning and communicate project status, timelines, and any changes.
• Identify blockers and work with the team to resolve them.
• Streamline development processes to improve operational efficiency and reduce time-to-market.
• Fulfil a cross-functional role by engaging and facilitating effective communication flow between different business units.
• Ensure alignment of sprint goals with business priorities.
• Provide transparency on progress, risks, and changes.
• Develop instructional materials and support resources.
• Facilitate continuous learning to keep teams updated on product developments and best practices.
• Support training, adoption and smooth handover of new releases to business teams.

Job Requirements

• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Computer Science (BSc), Business Administration, or a related field (Essential);
• Scrum Certifications (Advantageous);
• 4 years+ experience as Business Analyst or Product Owner (Essential);
• Software projects and Digital solutions experience (Essential);
• Knowledge of Agile methodologies;
• Backlog management and user story mapping;
• Tactical and detailed product lifecycle execution through sprint planning;
• UX principles and acceptance criteria definition;
• Practical knowledge of tools.

Personal Attributes:

• Professional;
• Able to handle sensitive and confidential information;
• Organised;
• Reliable and dependable;
• Ability to work in a team and independently;
• Internal and external networking;
• Integrity and values;
• Confidence;
• Adaptive and Responsive.
   

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• Safair Operations, operating as FlySafair has a vacancy for a Call Centre Agent at our Head Office in Johannesburg. The successful applicant will report to the Call Centre Team Lead.

Job Description

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

Job Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
• Travel or relevant qualification (Advantageous);
• Excellent communication in English (speak, read and write);
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.

Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

Deadline:7th April,2026

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• Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Cape Town International Airport. The successful applicant will report to the Manager: Base Airport

Job Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

Job Requirements

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes:

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual; 
• High degree of patience and assertiveness; 
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management; 
• Customer focused and service orientated; 
• Conflict resolution skills. 

Deadline:7th April,2026

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• Safair Operations, operating as FlySafair, has a vacancy for First Officers at our various bases in Johannesburg, Cape Town, Durban and Lanseria. The successful applicant will report to the Fleet Captain.

Job Description
Operations:

• Ensure safety of flight in a timely manner;
• Monitor the flight path and systems of the aircraft;
• Perform checks and procedures before, during and after each flight;
• Communicate with internal departments, external service providers and passengers;
• Navigate and operate the flight;
• Ensure compliance with regulations and company policies and procedures;
• Uphold the company core competitive edge (i.e., excellent customer service);
• Submit accurate and complete legal administrative documentation;
• In the event of the incapacitation of the Captain, the First Officer will assume command;

The First Officer must take all reasonable steps to: 

• Stay updated with the applicable SACAA and international aviation laws, and company Operation manual/s;
• Maintain familiarity with such provisions of the company Operations Manual as are necessary to fulfil the required function;
• Assist the Captain as requested concerning operational and administrative duties in relation to the flight;
• Assist the Captain in upholding a high standard of crew discipline, behaviour, and personal appearance;

The First Officer shall:

• Carry out such duties concerning the flight, in accordance with FlySafair Standard Operating Procedures, including procedures, limitations and performance relating to the specific aircraft type;
• Furthermore, the Captain can allocate any additional duties as required;
• Confirm the safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position of the aircraft and its safe terrain clearance;
• Volunteer such advice, information and assistance to the Captain as may contribute favourably towards the safe and efficient conduct of the flight;
• Maintain a high personal standard of discipline, conduct and appearance as a representative of the Company;
• Support the Captain in the development and maintenance of a high standard of professional expertise and morale amongst the crew;
• Ensure compliance with the companies operations manual at all times.

Pre-Flight:

• The First Officer must be fully aware of the planned flight route, contents of briefing sheets, and the forecast with conditions and runway states at the destination and alternate aerodromes;
• Perform all checks outlined in the Operations Manual and fill out all required documents accordingly;
• Work collaboratively with the Captain to review all documents and information necessary to make an informed decision regarding fuel selection, alternates, and any restrictions that may be present on the flight;

In-Flight:

• Perform or monitor the execution of all normal, abnormal and emergency checklists in the manner specified in the Operations;
• Manual and ensure that they are all properly completed;
• Monitor all aspects of the flight, checking that correct procedures and techniques are used, crosschecking all flight instrument indications, especially altitude/height, speed and heading, and advising the Captain immediately If the aircraft deviates from the planned flight path, or if the pilot observes the onset of a hazardous situation, or if any abnormal instrument reading, warning light, or indicator is detected;
• Conduct R/T communications as and when required;

Post-Flight:

• Ensure all post-flight procedures are completed as per the OM and FCOM;
• Submit all relevant documentation and/ or reports i.e. IQSMS.

Job Requirements

• Grade 12 or equivalent;
• SACAA Commercial (Essential);
• SACAA ATPL (Preferred);
• Class 1 SACAA Medical (Essential);
• Type rated on Boeing (Advantageous);
• Experience on Commercial Jets over 20 Tons (Advantageous);
• Non-Type Rated or Boeing Type rated with a minimum of 1500 Hours, of which shall include 500 hours Multi-Turbine time (Essential);
• Multi Crew experience (Essential);
• No existing medical conditions;
• Willing to sign applicable training bond/s;
• No criminal record;
• Willing to undergo a drug and alcohol test;
• Own transport and RSA Driver’s License;
• SA Citizen with proof of identity;
• Valid RSA Passport;
• Must be willing to work irregular hours on a roster;
• Must have detailed knowledge and understanding of National Aviation regulations such as SACAA, ICAO;
• Knowledge of Doc 8186 (Essential);
• Knowledge of Commercial and Airline Transport Pilots licensing content.

Personal Attributes:

• Immaculate time keeping;
• Good interpersonal skills;
• Professional;
• High integrity;
• Well-groomed;
• Disciplined;
• Excellent Situational awareness;
• Good leadership skills;
• Ability to work irregular hours;
• Positive attitude;
• Be able to handle high levels of responsibility/pressure;
• Be a team player and keep up positive morale;
• Excellent writing skills;
• Excellent communication skills.
   

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• Safair Operations, operating as FlySafair has a vacancy for a Base Manager assigned to our various bases including Lanseria/ Nelspruit/ Hoedspruit/ Bloemfontein. The successful applicant will report to the Airport Operations Manager.

Job Description

• Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
• Manage costs in respect of delays and missed connections;
• Motivate for any additional contracts relating to purchasing;
• 1m lement cost saving initiatives;
• Manage external service provider relationships;
• Attend to common interest matters;
• Ensure adherence to company policies and procedures;
• Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
• Achieve punctuality targets, On Time Performance Ensure emergency plans are in place for the relevant station;
• Plan, organise and motivate for resources when required;
• Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
• Coordinate regular audits to ensure service and safety standards are of the highest quality;
• Ensure a smooth and positive passenger experience;
• Promote customer service KPI as directed by Management and NPS; 
• Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
• Provide leadership to supervisors and staff; 
• Ensure staff maintains effective communication channels; 
• Ensure staff has the required training and skills; 
• Manage the performance of staff; 
• Manage unresolved staff queries/issues; 
• Maintain correct staff levels; 
• Initiate and manage the recruitment of staff in close co-operation with the company's HR Division; 
• Manage staff scheduling and activity; 
• Enforce housekeeping practices; 
• Ensure compliance with health and safety regulations; 
• Ensure compliance with the company code of conduct; 
• Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers; 
• Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers; 
• Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers; 
• Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third party service providers. 

Job Requirements

• Grade 12 or Equivalent (Essential); 
• Diploma/Degree in travel and tourism or aviation (Advantageous); 
• Minimum of 10 years aviation experience, of which, 5 years must be management experience; 
• Experience in the following areas: Baggage handling Passenger Handling Operations and Cargo Handling;
• Non-scheduled Operations; 
• Experience in Commercial Ground Handling agreements;
• Experience working with IOSA and ISAGO audit requirements.

Personal Attributes: 

• Professional;
• Immaculate time keeping; 
• High integrity; 
• Empathy; 
• Patience;
• Self-motivated; 
• Independent (able to work without supervision); 
• Goal oriented; 
• Positive attitude; 
• Able to cope with changing workload priorities and pressure.  

Deadline:7th April,2026