Call Centre Agent at FlySafair

• Safair Operations, operating as FlySafair has a vacancy for a Call Centre Agent at our Head Office in Johannesburg. The successful applicant will report to the Call Centre Team Lead.

Job Description

• Receive calls from customers / passengers;
• Deal with problems such as delays, cancellations etc.;
• Explain processes to customers and assisting them where necessary;
• Work in a team and longer than normal hours (shift work);
• Deal with confidential information;
• Communicate with customers both verbally and in writing.

Job Requirements

• Grade 12 or equivalent (Essential);
• Minimum of 1 to 4 Years experience in a Call Centre Environment (Essential);
• Travel or relevant qualification (Advantageous);
• Excellent communication in English (speak, read and write);
• Solid computer literacy;
• Excellent phone etiquette;
• No criminal or credit record;
• Able to work on weekends, public holidays and flexible hours as required;
• Own transport would be an advantage.

Personal Attributes:

• Punctual;
• Excellent understanding or experience of delivering great customer service to a customer;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Immaculate time keeping;
• Trustworthy, professional and reliable, including dealing with confidential information;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal office hours;
• Remains focused in order to handle objections.

Shifts:

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

Deadline:7th April,2026