Job Openings at Growthpoint Properties

Duties and responsibilities

ESG Indices and Surveys

Conduct and assist with surveys 

• Complete and review surveys, indices and frameworks (e.g., CDP, GRESB, S&P, ad hoc investor survey)
• Policy alignment relating to ESG matters and political developments (Carbon Tax, the Presidential Climate Commission, the JET Transition)
• Analysis and interrogation of ESG data using platforms such as the environmental dashboard

ESG Reporting and Audits

Custodian of ESG Reporting Guideline 

• Maintain and update the KPI’s in the ESG Reporting Guideline for ESG audits and the ESG Report
• Keeping abreast of national and global trends and developments on ESG and best practice frameworks (IFRS S1 & IFRS S2, TCFD, SA REIT and JSE Disclosure Recommendations, SASB, EPRA and GRI)
• Active involvement in ESG disclosure on the necessary platforms
• Compiling the datasets for key departments (HR, Sustainability and CSR)
• Annual Reporting

Collaborate with internal and external stakeholders to ensure a quality ESG Report

• Interact with all levels of management regarding ESG Reporting and resolve queries
• Liaise with external suppliers (writers and designers) throughout reporting process
• Information gathering from the business to enable ESG reporting and feedback 
• Assisting in compilation of the ESG annual reporting process from design to publication, including liaison with individual contributors, and vendors involved in the process and managing numerous revisions within the timeframes established to meet the deadlines
• Work with the Disclosure Committee to ensure timeous reviews and resolve comments on the ESG report prior to presenting them to the Board Committees
• Assisting in resolving queries from Board Members during Audit and SET Committee
• Understanding and navigating the business

Build relationships and strengthen ESG within the company

• Build relationships with key internal stakeholders
• Attend the Sustainability Forum
• General administration (e.g. setting up and preparing for meetings with internal and external stakeholders)

Requirements

Experience

• 1-2 years’ work experience
• Exposure to ESG reporting or operational sustainability experience

Education

• A Bachelor’s degree, preferable with an Honour’s degree with specific ESG elements 

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Duties and responsibilities

Client Relationship Development

• Design processes to ensure we build and nurture strong relationships with existing and prospective clients, including tenants, service providers and other stakeholders.
• Understand the unique needs, preferences, and expectations of clients and tailor services accordingly.

Community Building

• Manage to ensure the organization creates a strong sense of community and belonging within the properties managed by Growthpoint, fostering a positive environment.
• Organize events and activities that encourage interaction and engagement among clients, enhancing the overall community experience.

Client Experience Enhancement

• Continuously improve the client experience by identifying pain points and areas of improvement.
• Implement strategies and initiatives to enhance client satisfaction and loyalty.

Product Desirability Enhancement

• Collaborate with property management teams to identify opportunities for improving property features, amenities, and services.
• Develop and implement strategies to increase the desirability of the properties and related services among clients.

Monetisation of Additional Services

• Identify and implement opportunities to generate additional revenue streams, such as upselling services, introducing new amenities, or offering value-added packages.
• Develop pricing and marketing strategies to maximize the monetisation of these services.

Client Retention

• Develop and execute client retention strategies to reduce turnover and increase client loyalty.
• Analyze client feedback and take action to address concerns and maintain long-term relationships.

Client Communication and Engagement

• Maintain open and transparent communication with clients, ensuring that their needs and concerns are addressed promptly.
• Develop and manage communication channels such as the business card, WhatsApp, newsletters, online forums, or social media to engage with clients.

Data Analysis and Reporting

• Utilise data and analytics to measure and assess client satisfaction, engagement, and the effectiveness of strategies.
• Prepare appropriate reports and recommendations for senior management based on data insights.

Sustainability & Environmental Responsibility

• Integrate sustainability and environmental responsibility initiatives into the client experience and community building, aligning with modern expectations.

Legal & Regulatory Compliance

• Ensure that all initiatives and activities are in compliance with relevant laws, regulations, and industry standards.

Innovation & Technology

• Stay updated on industry trends and technology solutions that can enhance client experience and community building.
• Implement innovative technology and digital tools to streamline processes and improve operational efficiency.

Stakeholder Relationships

• Collaborate with various departments, including asset management, property management (with a focus on leasing and facilities), marketing, IT, sustainability, and finance, to align client experience and community-building strategies with overall business goals.

Experience

• 10 years’ experience in the hospitality industry ,with at least 5 years in a senior leadership role.
• Proven experience in client/customer experiences management, account management, or a similar role.

Education

• Bachelor’s degree in hospitality management, or a related field.
• A Postgraduate would be advantageous
• Certified Customer Experience Professional (CCXP)