Job Openings at Guardrisk

Role Purpose    

• To generate sales, foster and maintain relationships with all Stakeholders in the market and within the business. Underwrite risks as permitted by your underwriting authority to meet the requirements of the business plans and the strategic targets.

Requirements    

• At least 5 years’ experience in Marine Underwriting and Quoting.
• Previous experience as Senior Underwriter 
• Matric
• RE5 (Regulatory Examination: Representatives)
• Insurance qualitification / NQF level 5 (minimum)

Duties & Responsibilities    
INTERNAL PROCESS

• Build and maintain sustainable relationships with all stakeholders to the benefit of the company and its external stakeholders
• Preparing new business quotations within the allocated mandate,
• Managing aged debtors with the brokers on instruction of the Underwriting Manager
• Providing support to Underwriters on quotes which fall outside their mandates
• Provide weekly report to Underwriting Manager and team with feedback from broker visits
• Foster relationships between Underwriting team and broking market with facilitating periodic visits with underwriter
• Investigate stakeholders' challenges with collaborative approach and identify ways the business could better address those needs
• Assess level of client satisfaction with current products and services and report to Management
• Provide excellent service in order to maintain a positive reputation for the business
• Resolve any escalate complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction, with the guidance of management where required.
• Identify and report process and system failures and enhancements to improve stakeholder experience.

CLIENT

• Continuously deliver on turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Interact with stakeholders to explain products and service offerings, address queries and strengthen their satisfaction with the business.
• Ensure that queries are tracked, accurately resolved.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal plus external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

PEOPLE

• Build and foster strong relationships.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership of driving own career development.
• Provide supporting role to marine team as required, in relation to the role

FINANCE

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Proactively work with finance to manage debtors. 

Competencies    

• Written and verbal communication
• Marine Technical Underwriting
• Presentation skills
• Excellent communication and interpersonal skills.
• Strong relationship-building and networking abilities.
• Proven ability to understand and address client needs.
• Excellent problem-solving and conflict-resolution skills.
• Strong sales and negotiation skills.
• Ability to work independently and as part of a team.
• Proficiency in relevant software and tools (e.g. Microsoft products)
• Knowledge of the industry and market
• Sound knowledge of marine products, policies, procedures and processes.
• General knowledge of all business-related rules and regulations
• Relevant regulatory and compliance requirements 

Deadline:4th September,2025

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Role Purpose    

• Responsible for the management of the Underwriting administration function of the underwriting team in respect of analysing risks, providing technical assistance, tracking of administration processes and ensuring adherence to professional standards of service, underwriting mandates and compliance with all legislative and licensing requirements.

Requirements    

• Matric
• RE5
• NQF level 5
• Further tertiary qualification advantages
• At least 10 years’ Marine experience as a Senior Underwriter
• At least 5 years' of managerial experience

Duties & Responsibilities    

• Responsible for monitoring Operating System performance
• Identify and drive system projects in conjunction with GGI Operations Team, to meet operational requirements of Marine Division
• Ensure staff receive training where required and are proficient in processing administrative duties on systems
• Responsible for overseeing all aspects of policy administration
• Ensure correct capturing of policy information on the system by underwriters
• Ensure SASRIA is issued and raised and all policies
• Ensure timeous raising of all debits
• Reconciling and raising of Binder Bdxs
• Authorising release of payments on both Ski and Thryve systems
• Approve refund requests from Underwriting Team and authorise
• Responsible for Credit Control for Marine Division
• Responsible for collating all policy and underwriting data for the Division
• Compile Loss Ratio Reports
• Provide Renewal Lists to Underwriters
• Responsible for Onboarding and Offboarding of employees
• Compiling of CBR Reports for the Division
• Providing management with monthly reports on new business, credit control, renewal performanceAnalysing and profiling of risk within allocated mandates of underwriters
• Ensure rating guidelines and underwriting guidelines are followed
• Maintain new business register of all quotes
• Ensure underwriters manage diary system for new business
• Monitor treaty adherence on all new business proposals
• Sign off of New Business written by underwriters after quality checks completed
• Ensure each underwriters new business is recorded
• Ensure correct format of documentation is used by underwriters
• Management of capturing of client information on operating systema, raising of premiums and issuing of policies.
• Printing of renewal lists for team and maintaining renewal periods prior to due dates
• Weekly management of renewals with team in underwriting meeting
• Provide support to Underwriters on renewals
• Ensure all outstanding figures are received during the required timeframe
• Pleasurecraft refunds – check and sign off for underwriter
• Cargo endorsements/cancellations/refunds – manually processed and forwarded to management for sign off prior to onward transmission to the Intermediary.
• Ensure surveys are requested by Underwriters, where required, by the Underwriting guidelines
• Ensure unpaid policies are notified to intermediaries
• Management of cancelling policies due to unmet debit orders
• Management of timeous Issuance of SASRIA Coupons / endorsements by underwriters
• Liaising with relevant divisions on SASRIA issues and advising management of progress

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Results & Solutions focused driven
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Networking
• Diversity and Inclusiveness

Deadline:4th September,2025