Job Openings at International Flavors & Fragrances

Responsibilities

• Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
• Process a credit note or a debit note related to a sales order or customer complaint
• Coordinate customer complaints and service cases related to a sales order
• Respond to customer’s inquiry in a timely and accurate manner
• Build a strong partnership with internal and external stakeholders
• Drive continuous process improvement and KPIs in Order to Cash process
• Support internal/external audit as needed
• Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of Order to Cash process
• Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level

Requirements

• Bachelor’s degree or above (no specific major fields required)
• +3 years' experience in Customer Service or Supply Chain of business to business
• Knowledge in domestic and international trade
• Expert knowledge of MS Office tools
• Knowledge in SAP
• Knowledge in basic finance
• Fluent business English communication skills
• Effective communication skills across all levels of the organization
• Project management skills
• Analytical and quantitative skills
• Highly collaborative and team player
• Cross cultural awareness

Training / Certifications

• SAP training
• Microsoft Office tools training (Word, Excel, PowerPoint)
• Incoterm and Payment Term training
• APICs CSCP or CPIM and SCOR

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Responsibilities/Description

• Guide and direct warehouse operators to manage day to day activities for inbound/outbound shipments
• Supervise and coordinate the activities of warehouse staff, including scheduling, training, and performance management.
• Ensure accurate and timely receipt, storage, and dispatch of goods.
• Maintain inventory accuracy through monthly cycle counts and audits.
• Implement and enforce safety procedures and protocols to ensure a safe working environment.
• Facilitate rush orders preparation outside standard pick/pack time with different departments
• Monitor and manage warehouse equipment and supplies, ensuring proper maintenance and availability.
• Collaborate with other departments to optimize warehouse operations and support overall business objectives.
• Prepare and maintain reports on warehouse performance, including productivity, inventory levels, and order fulfillment.
• Resolve any issues or discrepancies related to warehouse operations promptly and effectively.
• Co-ordinate movement of all raw materials into and out of the warehouse
• Ensure efficient unloading and binning of all raw materials as per delivery schedule
• Minimise damages within the warehouse, and ensure these are reported
• Follow up on all issues and discrepancies regarding stock
• Investigate non conformances, corrective actions in stores area
• Transfer all materials on SAP as required
• Ensure all material is correctly labelled, including allergen labels
• Ensure forklifts are used and managed correctly
• Ensure all services required for efficient operation of the warehouse are in good order
• Assist in troubleshooting Responsibility and authority:
• Instruct warehouse personnel on safe and correct stacking and storage
• Raise Non Conformances if stock issues arise
• Take disciplinary action with warehouse staff

Food Safety responsibility

• Adhere to all Food Safety Requirements in terms of Personnel practices and Hygiene
• Follow all handling, storage and processing instruction as per best practices to avoid contamination or deterioration of materials
• Ensure GMP programmes are implemented and adhered to
• Ensure full traceability of raw materials and finished goods when transferred

Operational safety requirements:

• Adhere to all safety instructions and signage
• Show FELT leadership at all times
• Conduct all operations in a safe manner as per operational procedures
• Participate in all safety and emergency drills
• Conduct investigation of safety incidents in warehouse and loading areas

Requirements

• High school diploma or equivalent; a degree in logistics, supply chain management, or a related field is preferred.
• Proven experience as a Warehouse Supervisor or in a similar role.
• Knowledge of Warehouse Procedures in a food environment
• Knowledge of transportation (types, carriers, rules, incoterms)
• Ability to operate in a warehouse environment and storage facility 100% of the time
• Strong knowledge of warehouse operations, inventory management, and logistics.
• Excellent leadership and team management skills.
• Proficient in using warehouse management systems (WMS) and other relevant software.
• Strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.