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  • Posted: Feb 3, 2025
    Deadline: Not specified
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    With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. Were working at the cutting edge of artistry and science to apply new discoveries at every opportunity.


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    Customer Service Representative

    Responsibilities

    • Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
    • Process a credit note or a debit note related to a sales order or customer complaint
    • Coordinate customer complaints and service cases related to a sales order
    • Respond to customer’s inquiry in a timely and accurate manner
    • Build a strong partnership with internal and external stakeholders
    • Drive continuous process improvement and KPIs in Order to Cash process
    • Support internal/external audit as needed
    • Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of Order to Cash process
    • Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level

    Requirements

    • Bachelor’s degree or above (no specific major fields required)
    • +3 years' experience in Customer Service or Supply Chain of business to business
    • Knowledge in domestic and international trade
    • Expert knowledge of MS Office tools
    • Knowledge in SAP
    • Knowledge in basic finance
    • Fluent business English communication skills
    • Effective communication skills across all levels of the organization
    • Project management skills
    • Analytical and quantitative skills
    • Highly collaborative and team player
    • Cross cultural awareness

    Training / Certifications

    • SAP training
    • Microsoft Office tools training (Word, Excel, PowerPoint)
    • Incoterm and Payment Term training
    • APICs CSCP or CPIM and SCOR

    go to method of application »

    Warehouse Supervisor

    Responsibilities/Description

    • Guide and direct warehouse operators to manage day to day activities for inbound/outbound shipments
    • Supervise and coordinate the activities of warehouse staff, including scheduling, training, and performance management.
    • Ensure accurate and timely receipt, storage, and dispatch of goods.
    • Maintain inventory accuracy through monthly cycle counts and audits.
    • Implement and enforce safety procedures and protocols to ensure a safe working environment.
    • Facilitate rush orders preparation outside standard pick/pack time with different departments
    • Monitor and manage warehouse equipment and supplies, ensuring proper maintenance and availability.
    • Collaborate with other departments to optimize warehouse operations and support overall business objectives.
    • Prepare and maintain reports on warehouse performance, including productivity, inventory levels, and order fulfillment.
    • Resolve any issues or discrepancies related to warehouse operations promptly and effectively.
    • Co-ordinate movement of all raw materials into and out of the warehouse
    • Ensure efficient unloading and binning of all raw materials as per delivery schedule
    • Minimise damages within the warehouse, and ensure these are reported
    • Follow up on all issues and discrepancies regarding stock
    • Investigate non conformances, corrective actions in stores area
    • Transfer all materials on SAP as required
    • Ensure all material is correctly labelled, including allergen labels
    • Ensure forklifts are used and managed correctly
    • Ensure all services required for efficient operation of the warehouse are in good order
    • Assist in troubleshooting Responsibility and authority:
    • Instruct warehouse personnel on safe and correct stacking and storage
    • Raise Non Conformances if stock issues arise
    • Take disciplinary action with warehouse staff

    Food Safety responsibility

    • Adhere to all Food Safety Requirements in terms of Personnel practices and Hygiene
    • Follow all handling, storage and processing instruction as per best practices to avoid contamination or deterioration of materials
    • Ensure GMP programmes are implemented and adhered to
    • Ensure full traceability of raw materials and finished goods when transferred

    Operational safety requirements:

    • Adhere to all safety instructions and signage
    • Show FELT leadership at all times
    • Conduct all operations in a safe manner as per operational procedures
    • Participate in all safety and emergency drills
    • Conduct investigation of safety incidents in warehouse and loading areas

    Requirements

    • High school diploma or equivalent; a degree in logistics, supply chain management, or a related field is preferred.
    • Proven experience as a Warehouse Supervisor or in a similar role.
    • Knowledge of Warehouse Procedures in a food environment
    • Knowledge of transportation (types, carriers, rules, incoterms)
    • Ability to operate in a warehouse environment and storage facility 100% of the time
    • Strong knowledge of warehouse operations, inventory management, and logistics.
    • Excellent leadership and team management skills.
    • Proficient in using warehouse management systems (WMS) and other relevant software.
    • Strong organizational and problem-solving abilities.
    • Ability to work independently and as part of a team.
    • Excellent communication and interpersonal skills.

    Method of Application

    Use the link(s) below to apply on company website.

     

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