Job Openings at International Flavors & Fragrances

Responsibilities

• Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
• Process a credit note or a debit note related to a sales order or customer complaint
• Coordinate customer complaints and service cases related to a sales order
• Respond to customer’s inquiry in a timely and accurate manner
• Build a strong partnership with internal and external stakeholders
• Drive continuous process improvement and KPIs in Order to Cash process
• Support internal/external audit as needed
• Support CS team as a country or regional superuser with in-depth expertise in SAP, international trade process, or specific part of Order to Cash process
• Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level

Requirements

• Bachelor’s degree or above (no specific major fields required)
• +3 years' experience in Customer Service or Supply Chain of business to business
• Knowledge in domestic and international trade
• Expert knowledge of MS Office tools
• Knowledge in SAP
• Knowledge in basic finance
• Fluent business English communication skills
• Effective communication skills across all levels of the organization
• Project management skills
• Analytical and quantitative skills
• Highly collaborative and team player
• Cross cultural awareness

Training / Certifications

• SAP training
• Microsoft Office tools training (Word, Excel, PowerPoint)
• Incoterm and Payment Term training
• APICs CSCP or CPIM and SCOR