Job Openings at IQbusiness

Job Description

• The NOC Tier 1 Technician provides first-line technical support to end-users and ensures the smooth delivery of IT services across the organisation. This role involves monitoring systems, troubleshooting issues, managing incidents, and maintaining documentation of IT procedures and best practices.
• In addition, the NOC Tier 1 supports user account management, assists with software and hardware maintenance, and provides remote support and user training when required. By proactively addressing issues and maintaining clear communication, the NOC Tier 1 plays a key role in sustaining operational continuity, user satisfaction, and the overall performance of the IT support function.

Main Responsibilities

SLA Management

• Monitor and manage Service Level Agreements (SLAs) to ensure consistent delivery of support services.
• Improve operational systems, processes, and tools to enhance reporting, information flow, and overall efficiency.
• Coordinate communication between support teams, business units, and vendors to align service expectations.
• Manage customer fulfillment, assurance processes, and overall service experience.
• Report on managed network performance and implement tools to measure and improve customer service.
• Develop and maintain service management best practices in line with ITIL principles.
• Maintain compliance with relevant laws, regulations, and industry standards.

Knowledge Base Management

• Maintain an up-to-date knowledge base to support efficient issue resolution and end-user self-service.
• Create and update documentation, user guides, and troubleshooting resources.

IT Security

• Enforce IT security policies, including password management and access control.
• Identify, report, and assist in resolving security incidents or vulnerabilities.

Collaboration

• Work closely with internal IT teams and external vendors to resolve complex technical issues.
• Participate in team meetings and contribute to continuous improvement initiatives.

Customer Service

• Provide professional, friendly, and efficient technical support to end-users.
• Communicate clearly and proactively with users regarding incident status and resolution progress.

Minimum Requirements

• Matric (or equivalent secondary qualification).
• IT-related certification (e.g., CompTIA, Microsoft, or similar)
• 3–5 years of experience in a Service Desk or Technical Support role, preferably within an ITIL-aligned environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with users and team members.
• Highly organized, deadline-driven, and able to prioritize tasks in a fast-paced environment.
• Excellent analytical and problem-solving abilities.
• Confident decision-maker with a proactive and solution-oriented mindset.
• Able to remain calm and focused under pressure.
   

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Job Description

• We are seeking an experienced senior change manager to join a high-performing consulting and transformation team. This role will lead and manage complex organisational change initiatives across the organisation, ensuring alignment with strategic goals and business transformation priorities.
• You will work at the intersection of business change, organisational development, leadership enablement and stakeholder engagement, supporting large-scale transformation initiatives that drive adoption, organisational effectiveness and sustained outcomes.
• Please note: This role requires international travel for periods of approximately 2 to 4 weeks at a time. French-speaking candidates are strongly preferred due to the nature of stakeholder engagement across international regions.
• This role is suited to a senior, hands-on change professional who is confident operating in complex environments, partnering closely with senior leadership, project teams and business stakeholders to deliver meaningful and measurable change.

Key Responsibilities and Output Areas Include:
Change Management & Transformation Delivery

• Lead the development and implementation of comprehensive change management strategies for major organisational initiatives.
• Conduct detailed impact analyses, change readiness assessments and stakeholder engagement planning.
• Integrate change management activities into programme and project plans to support effective delivery and adoption.
• Monitor and evaluate the effectiveness of change initiatives, making adjustments where required to improve outcomes.
• Support transformation initiatives that enhance organisational effectiveness, business performance and long-term sustainability.

Stakeholder Engagement & Communication

• Design and execute communication strategies to ensure clear, consistent and meaningful messaging throughout the organisation.
• Engage with senior leadership, business stakeholders and project teams to build alignment, commitment and readiness for change.
• Facilitate workshops, training sessions and coaching interventions to support change initiatives.
• Translate complex change requirements into practical, accessible messaging for different stakeholder groups.
• Build strong relationships across diverse teams, cultures and business environments.

Organisational Development & Capability Building

• Develop and implement organisational development strategies to improve organisational performance and culture.
• Conduct organisational assessments and provide actionable recommendations for improvement.
• Lead the design and delivery of leadership development programmes.
• Support initiatives focused on culture, capability, leadership effectiveness and ways of working.
• Foster a culture of continuous improvement, innovation and agility.

Consulting Mindset in Action

• Navigate ambiguity and complexity with confidence, bringing structure and clarity to change initiatives.
• Partner with senior stakeholders to align change activities with strategic organisational priorities.
• Work collaboratively with cross-functional teams to ensure aligned delivery outcomes.
• Bring a practical, proactive and relationship-orientated approach to change delivery.

Key Requirements

• 7 to 10 years’ experience in Change Management and Organisational Development.
• Proven track record of managing large-scale change initiatives.
• Demonstrated experience leading complex organisational transformation programmes.
• Strong stakeholder engagement experience, including the ability to influence senior leadership and diverse stakeholder groups.
• Experience developing and delivering change communication, training, coaching and adoption strategies.
• Strong analytical and strategic thinking abilities.
• Ability and willingness to travel internationally for periods of approximately 2 to 4 weeks at a time.
• French-speaking candidates are strongly preferred.

Nice to Have

• Certification in Change Management, such as Prosci, CCMP or equivalent.
• Advanced degree in Organisational Development or a related field.
• French language proficiency, spoken and written.
• Experience working across multiple countries, cultures or regions.
• Experience in a leadership role within a consulting, transformation or similar industry environment.
• Experience designing and delivering leadership development programmes.