Job Openings at Liquid Intelligent Technologies

Role Responsibilities:

• In conjunction with all the Liquid’s OPCO’s Direct, and Indirect Sales teams achieve the revenue targets set out by the company for all Products and Services that fall within the assigned Product Portfolio.
• Manage and account for customer churn.
• In conjunction with Direct, Indirect Sales and Commercial Finance, manage and account for revenue assurance.
• Maintain Product Margin within prescribed delegation of authority.
• Conduct Product awareness and training throughout Direct and Indirect Sales channels within all OPCOs.
• Senior sales proposition involvement at strategic customer interactions.
• Identify sales opportunities and support sales in doing quotations and proposals to close the opportunity.
• Meet customers to get customer requirements and assist sales team to identify and respond to opportunities.
• Build proposed price books and support OPCO initiatives to launch new price books in the local markets.
• Travel to all OPCO to build relationship between Liquid Cyber Security and OPCOs.
• Develops and execute annual Product strategy.
• Definition & development of 3 to 5 product set/s within the assigned Portfolio.
• Definition, development, co-ordinate & drive all product development, product integration & go-to-market strategy for in-scope product set.
• Responsible for developing and implementing the specific product and service’s sales & support documentation, costing and pricing models.
• Assist to enable profitability, gross margin, sales and revenue targets for the in-scope product and associated service. 
• Assist in driving sales targets for products & associated services.
• Responsible for developing all aspects of the product or service from cradle to grave.
• Responsible for product definition, market needs analysis, viability and product fit.
• Responsible for all new product evaluation, plans, announcements, launches and withdrawals & manage the process of commercializing all in-scope new or enhanced products working through marketing.
• Develop and maintain tender and bid management documentation for product and associated service.
• Keep abreast of all regulatory, technology and market requirements in the Product arena.
• Drive and manage partner and vendor relationships.
• Support Liquid C2 with pricing to all OPCOs.
• Provide information and insight on how price points will impact different markets.  
• Build and maintain relationship with all stakeholders that can impact product performance (internal & External) across all OPCOs. 

Requirements

Qualifications:

• First degree in relevant field or equivalent-Desirable
• Administrator level certification related to IT and Cyber Security-Desirable

Experience:

• 5-8 years’ experience in similar or related environment-Essential

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OPERATIONS (Preventative and Remedial)

• Oversees, within their area of responsibility, the operational management of preventative, reactive and corrective maintenance on the LTSA Network and Customer Managed Services networks (inclusive of IP, Voice, Transport, Facilities, Optic Fibre Infrastructure and Managed Services – LAN & Voice). Engage with Assistant Managers and Senior Specialists to ensure field resolution and compliance with SLAs.Manage scheduled and unscheduled downtime to minimise impact on customers. Ensure fault management, diagnostics and resolution to meet Liquid Telecom requirements.
• Manage incident escalation resolution matrix by operating in a manager capacity within the escalation matrix to ensure that correct decisions are made and in the interest of the client and LTSA network. Manage the spares availability for all Core, Access, CPE equipment, Facility and Optic Fiber infrastructures. Review Root Cause Analysis for all Major Events on the Network and ensure systems put in place to prevent or mitigate its reoccurrence. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Manage and ensure compliance to all maintenance programs.
• Facilitate, monitor and manage cross functional activities and processes. Manages issues and risks raised against all Service operational regional Projects. Conduct regular meetings with relevant stakeholders (Internal & external stakeholders). Effectively deal with customer escalations and complaints.

SERVICE DELIVERY – OSP BUILD & FINAL PROVISIONING

• Manage resource availability for the supervision and provisioning of new services to enterprise and managed services customers. Oversee all projects executed by the field operations teams under their control. Provide progress reports to stakeholders on project progress. Ensure performance requirements of new services are met to ensure revenue and customer satisfaction. Manage operational teams to ensure quality of installations at customer premises. Manage construction in the road reserves and ensure adherence to standards and quality.
• Assist with the evaluation of incoming and outgoing “Right of Way” approvals. Manage project kick-off meetings. Effectively deal with customer escalations and complaints. Manage the equipment preparation and configuration of new services. Oversee the recovery of equipment (customer cancellations). Manage the deployment of last mile fibre installation projects. Consult with senior management and review proposals to determine goals, time frame, funding limitations and procedures for accomplishing the project/task. Oversee OSP build contractor performance.
• Oversee and support Project Managers with planning and execution of projects under their control. Responsible for control of various projects and ensures that project goals are accomplished in line with business objectives, within budget and time frame. Adherence to project management methodology (Prince2) and suggested improvements

MANAGEMENT OF THE BUSINESS UNIT

• Management of the sub-departments, internal and external stakeholders to meet company operational goals and objectives. Proactive notification and updates of service failures to be sent timeously to respective stakeholders in order inform all impacted customers. Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting.
• Develop, implement, document and enforce applicable procedures to deliver a unified service within the department. Review report on all non-conformance issues. Reporting progress at regular intervals to senior management. Ensure regional delivery of scorecard objectives. Achieve business objectives by ensuring performance management amongst teams. Effectively manage vendors and contractors to comply and align with various 3rd Party and customer SLAs.
• Manage discipline, corporate governance, training and development, and administration. Assist and support to create, review and revise service assurance processes to maintain compliance. Managed and report on ISP & OSP environments resolution efficiencies RISK. Manage Occupational Health, Safety and Environmental programs within area of responsibility. Support programmes and processes to support various ISO accreditation.
• Oversee issues and risks raised against all operational projects. Interact with internal and external stakeholder to implement plans to reduce the risks associated with vandalism and theft of company assets. Support the company’s business continuity management plans for sub-departments area of responsibility.

TEAM MANAGEMENT

• Monitor and report on costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives. Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives.
• Manage staff in sub-department to achieve the objectives in line with the operating plan and company strategy. Update and implement the shift rosters, to ensure 24X7 operations are fully staffed and maintained with competent individuals. Manage discipline, corporate governance, training and development, administration, appointments and staffing, performance management, career and succession planning.

FINANCIAL MANAGEMENT

• Assist with business cases for various Revenue generating projects. Manage the movement and capitalization of LTSA assets with in are of responsibility. Manage OPEX and CAPEX budgets within area of responsibility.1st line approval for OPEX and CAPEX technical motivations. Initiate the recovery of funds associated to 3rd party damages on the LTSA network 

Requirements

• MBA or management qualification (NQF-6): Desirable
• B-Degree/similar technical qualification or relevant technical experience in Operations: Essential
• ITIL V3 Foundation: Desirable
• Cisco or similar certification: Desirable
• 5-8 years ICT environment: Essential
• 5-8 years Telecommunications environment: Essential
• 5-8 years Technical experience and relevant technical certification: Essential
• 3-5 years Management experience (junior): Essential