Job Openings at Microsoft

Overview

• Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.  
• As an Enterprise Account Executive - Mining and Energy, you will have the opportunity to drive Transformation in partnership with our customers with a focus on AI, Copilot and Security to achieve both Microsoft and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.
• With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan. 
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Microsoft revenue targets and customer outcomes are met. 
• Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies.
• Orchestrate full customer team across all areas of Microsoft to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Microsoft.
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. 
• Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions.  Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Qualifications

Required/minimum qualifications

• 7+ years experience in working in an industry (e.g.,Mining and Energy, driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• OR Bachelor's Degree in Business, Technology, or related field AND 5+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• OR Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• OR equivalent experience

Additional or preferred qualifications

• Bachelor's Degree in Business, Technology, or related field AND 8+ years experience working in an industry (e.g., Mining and Energy), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• OR Master's Degree in Business Administration AND 6+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• 5+ years account management experience OR equivalent

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Overview

Business Function Overview:

• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
• As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As a successful CO+I CE Field Service Engineer, your success will be measured by:

Data Center Operations

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Data Center Work Environment

• Shares best practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific expertise. 
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,
• OR 3+ years industry experience and college course work.

Background Check Requirements: 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) 
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services 
• Experience working on large scale CE projects  
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

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Overview

• Microsoft’s Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing differentiated customer experience for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.   
• As a Regional Sales Director, you will drive transformation propelling both Microsoft and our clients towards achieving business outcomes. You will lead a team of sellers to execute
• Go to Market strategy for your Industry/Territory. Leveraging your large, multi-functional team across the breadth of the Microsoft product portfolio, engage at the most senior levels of your customer and deliver industry-relevant solutions to help the customer adopt and embrace business transformation. 
• With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will leverage your extensive customer network and sales experience to execute against an account plan.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
• Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Deliver business growth through leading and empowering account teams. You will lead execution of Go to Market (GTM) to deliver customers’ business outcomes across their entire lifecycle.
• Accelerate customer satisfaction and model executive engagements with business decision makers and C-level executives.
• Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieving targets (billed revenue, consumption, and adoption). 
• Lead partnership across the organization to achieve business value for customers and business results for Microsoft.
• Deliver success through empowerment and accountability by modeling, coaching, and caring of your team.
• Develop, empower and transform your team to meet industry and customer needs by hiring, retaining, and developing talent
• Apply industry and market expertise, leading a team to identify solutions to drive new opportunities in alignment with customers’ needs and develop industry-specific capabilities and expertise in relevant local trade, regulatory, and policy environments (e.g., opening doors and removing barriers for sales teams, partners, and customers) across geographic areas.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 8+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations
• OR Master's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 7+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations
• OR equivalent experience
• 3+ years direct/formal, indirect/informal, and/or project team people management experience

Additional or preferred qualifications

• Bachelor's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 13+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations
• OR Master's Degree in Business Administration, Sales, Marketing, Computer Science, Engineering (e.g., Electrical or Mechanical), Business Management, Economics, or related field AND 10+ years experience in sales, marketing/advertising, managing high performance sales and technical-sales teams, and/or leadership roles in multi-tiered large organizations OR equivalent experience
• 5+ years experience leading teams and/or managers in a Sales organization
• 5+ years direct/formal, indirect/informal, and/or project team people management experience

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Overview

• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights. Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted).
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
• Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.
• Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations.
• Proactively uses deep knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.
• Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).
• Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling.
• Leads and may assemble virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
• Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

Responsibilities

Business Impact

• Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).
• Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.
• Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations. Anticipates and routes non-technical issues for removal by the appropriate party. Applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Shapes and enhances customers' requirements.
• Proactively uses deep knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.
• Optimizes to drive customer consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Creates opportunities to expand or accelerate cloud consumption (including through cloud related managed intellectual property [MIP]) and leads these customer/partner conversations.
• Leads architecture design, resiliency reviews, and technical optimization across multiple applications for the customer/partner, resulting in production deployment application and increased customer/partner usage and consumption.
• Ensures that the customer/partner's applications have as few points of failure as possible. Provides thought leadership to help drive technical solution clarity, design, development, and deployment (including with and through partner technical stakeholders) and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• May influence, challenge, and support partners in investing in and adopting new technologies at scale of the customer.

Customer Centricity

• Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted). Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs).
• Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed.
• Addresses requirements/issues/strategies with win-win technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.
• Contributes to and understands how works aligns with customer success plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources.
• Supports customer/partner skilling and addressing identified capability gaps (e.g., skills, capacities) by leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer/partner readiness, and adoption and upholding of technical best practices (e.g., architecture, well-architectured principles, advanced technical skills and roles across multiple areas).
• May assess and transfer knowledge to close customer/partner capability gaps, strategically collaborating with and through peers as appropriate (e.g., developing targeted action plans). May identify and endorse most qualified partners to meet complex customer project needs.
• Actively listens, creates, and sustains constructive tension and trust with customers/partners by respectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.
• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory.
• Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making. Shares customer/partner success stories with the wider internal team.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives definition of customer/partner conditions of success.
• Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.

Partner Specialization

• Identifies and directs attention to multiple, strategic opportunities (e.g., launch deals) that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Leads assistance with partner and sales teams to bring clarity to specific, complex opportunities through proof of concept and technical pre-sales support.
• Understands and anticipates solution area-specific market opportunities (e.g., competitor insights) and proactively leads initiatives to address them by supporting, assembling, and leading a v-team. Influences, challenges, and supports partners in developing scalable offerings, practices, products, and solutions, and investing and adopting new technologies at scale of the customer.
• May maintain relationships with non-technical senior stakeholders (e.g., sales) within the partner to understand their business model.
• Maintains active visibility in solution area-specific communities both to build credibility in internal/partner work and information sharing (e.g., technical updates, public facing roadmap) and to influence partners.
• Collaborates with internal stakeholders (e.g., engineering, sales) to provide field-based insights related to products/solutions related to functioning, pricing, implementation, and other areas.

Technical Leadership

• Leads and may assemble virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Organizes or presents at internal events (e.g., Ready, Build, Ignite).
• Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings across internal teams.
• Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.
• Drives consumption acceleration, as well as IP reuse and best practice sharing. Develops and contributes to the company stock of structured frameworks and methodologies.
• Proactively identifies gaps through delivery, communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance), and leveraging business experience to prioritize efforts. Drives strategy for new IP and collaborates with MIP, Design, and Governance to improve existing IP.
• Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling. Role models effective technical readiness and influences team to drive their own technical readiness.
• Drives and engages others to adapt to changes aligned with solution areas/services priorities. Acts as a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

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Overview

• Microsoft’s Enterprise Account Team focuses on empowering customers on their AI Transformation journey.  This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.  
• As an Enterprise Account Technology Strategist, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers’ desired business outcomes and achieving Microsoft’s business objectives.
• Paired with an Enterprise Account Executive, leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies. 
• With a proven history of innovating technical solutions to achieve customers’ business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers’ AI vision and to ultimately become their trusted technology advisor.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
• Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Customer AI and Security Strategy Leadership - Document and articulate the customer’s business objectives, technology landscape and AI and Security strategy.  
• Technology Relevant Trusted Seller - Drive Microsoft Business growth including partner co-sell motions and governance around consumption and intent to use
• Technology Leadership across Solution Areas - Lead AI, (including data and migration) and Security, conversations across the rooms of the house showcasing how they align to the customers business priorities.
• Industry Knowledge – Apply expertise in customer businesses, technology platforms and industry to build AI strategy with the customer that is aligned to business outcomes. Challenge customers’ assumptions with constructive dialogue about their business and technology.
• Influences technology virtual teams to use the right technical architecture for the customer, utilizing the best of Microsoft and partners to adopt our solution areas.
• Contribute to the delivery of regular (e.g., quarterly, monthly) industry/technology briefings to customer technology stakeholders.
• Use existing readiness resources to support the development of enablement plans for assigned customers to develop and expand their technical product capabilities and contribute to innovations to accelerate meeting goals for customer capacity while maximizing reach and impact.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience
• OR equivalent experience

Additional or preferred qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.
• 4+ years experience in relevant customer industry.
• 4+ years experience in digital transformation, or using technology to drive customer business outcomes.