Job Opportunities at NTT Ltd.

Your day at NTT DATA

• As a Data Centre Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
• As a Data Centre Managed Services Engineer, you'll be responsible for managing and maintaining our data center.
• You will be essential to the implementation and maintenance of our process control systems, which will guarantee the effective and secure running of our operations.
• You will also help with the day-to-day operations of our data center by providing support to all areas of IT including VMware vSphere Virtualization, NSX, ESXi Hypervisor and Platform (vCPE), Storage Management, Red Hat Enterprise Linux Server Administration and Amazon Web Services (AWS).

Key Roles and Responsibilities:

• Expert in deploying and managing services on VMware (vSphere), Azure, AWS and other virtual platforms as needed
• Familiarity with managing workloads across multiple hybrid cloud environments
• Deployment, configuration, and maintenance of Linux and Windows servers
• Strong experience configuring, troubleshooting and tuning system hardware and software configurations for performance and reliability
• Diagnose and resolve complex systems issues with multiple influencing factors
• Incident response to system alerts, serve as point of escalation for after-hours issues
• Backup Technology (Disaster/Recovery/Restore)
• Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous)
• Monitoring tool and deployment automation development
• Server Administration

Academic Qualifications

• Degree/Diploma in Computer Science or System Administration or related field preferred, or equivalent experience
• Microsoft Certified Solutions Associate (MCSA)
• CompTIA Security+
• VMware Certified Professional (VCP)
• CompTIA Network+
• Cloud certs: AZ-104, AWS Certified Solutions Architect
• Any of the Storage SAN certs: NetApp NCDA, Dell EMC Proven Professional

Required Experience:

• Minimum of 3 - 5 years of experience with Intel platforms including a combination of the following: Windows Server Administration, Linux / Unix Server Administration, Storage Administration
• Experience with Local Area Networks (LAN)
• Experience with Wide Area Networks (WAN)
• Experience with Storage Area Networks
• Experience with Scripting/development in tools such as PowerShell (Highly advantageous)
• Experience with Active Directory (group policies)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Storage Systems (NetApp, DELL utility, HP Primera)
• Experience Windows SCCM server patching

go to method of application »

Your day at NTT DATA

• The Skilled Critical Facilities Maintenance Technician has a substantial understanding of their role and applies their knowledge and skill to carry out their responsibilities relating to the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
• This role maintains and follows the processes that maximize customer uptime in the most cost-effective way. This role also ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
• The Skilled Critical Facilities Maintenance Technician acts as an informal team leader, fostering a collaborative and innovative team culture focused on achieving operational excellence.

Key responsibilities:
Develops creative approaches to keeping operational costs to a minimum, improves efficiency, and implements new strategies. Systems of responsibility include -

• Mechanical responsibilities include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Electrical responsibilities include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Fire Life Safety responsibilities includes wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
• Tests performance of electromechanical assemblies and electronic voltmeters.
• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
• Inspects parts for surface defects.
• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
• Aligns, fits or assembles component parts, using hand or power tools.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include - Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control.
• Analyses systems to ensure best practices for both internal and external customers.
• Provides feedback to relevant teams on the effectiveness of existing standards and processes.
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.
• Works with relevant teams to track and complete an aggressive preventive and predictive maintenance program.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction.
• Manages systems to avoid unplanned customer-impacting events.
• Works with relevant teams to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Performs other duties as assigned.

Knowledge, Skills and Attributes:

• Understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following - electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems.
• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.
• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to communicate effectively with customers and internal staff and effectively work in team environment
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to logically analyze and solve problems.
• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
• Ability to operate electrical tools such as a multi-meter or infrared camera.
• Ability to operate a forklift.
• Possess critical thinking and complex problem-solving skills

Academic qualifications and certifications:

• Relevant high school diploma or equivalent required.
• Relevant advanced qualification or equivalent work-related experience required.
• CPR/First Aid and NFPA70E Certification (can be gained during course of employment).

Required experience:

• Solid demonstrated experience in a similar role gained within a data center facilities environment
• Solid demonstrated experience in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)
• Relevant demonstrated experience as a critical facilities maintenance team leader
• Solid demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including -
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• Water heaters
• Water/Air filters
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems

go to method of application »

Your day at NTT DATA

• The Network Installs Engineer (L3) is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Key responsibilities:

• Interacts with clients on site and remote to meet more complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Delegates lower complexity tasks to engineers and technicians.
• Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
• May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
• Included in complex design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Engages vendors for priority escalations or bugs found during deployments.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced understanding and appreciation of technical design and business principles.
• Advanced project fundamental and administration ability.
• Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
• Advanced customer engagement skills.
• Advanced relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Advanced ability to coach, mentor and provide guidance to team members.
• Ability to take ownership as technical lead during project lifecycle.

go to method of application »

Your day at NTT DATA

• The Director, Digital Transformation Enablement is a leadership role, responsible for driving the strategy, planning, and execution of digital transformation enablement initiatives across the organization.
• This role collaborates with cross-functional teams to ensure successful enablement and adoption of new technologies, processes, and practices that enhance efficiency, customer experience, and business growth.
• This Director, Digital Transformation Enablement is responsible for leading and managing a digital transformation / information technology team fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Develops and communicates a clear digital transformation strategy aligned with NTT's vision and business goals.
• Identifies opportunities for digital transformation and innovation across various departments and functions.
• Collaborates with executive/senior leadership and technology teams to define digital transformation priorities and initiatives.
• Leads the implementation of digital technologies, tools, and platforms to drive operational efficiency and enhance customer experience.
• Ensures seamless integration of new technologies with existing systems and processes.
• Develops change management strategies to facilitate smooth transitions during digital transformation initiatives.
• Provides leadership and guidance to ensure employees embrace and adopt new technologies and practices.
• Evaluates existing business processes and identifies opportunities for optimisation, automation, and standardisation.
• Leads process improvement efforts to drive efficiency and effectiveness throughout the organisation.
• Utilises data analytics and insights to make informed decisions and measure the impact of digital transformation initiatives.
• Collaborates with external partners, vendors, and solution providers to leverage their expertise and resources for successful digital transformation.
• Oversees training programmes to upskill employees in using new technologies, tools, and processes effectively.
• Identifies and addresses potential risks associated with digital transformation initiatives, including data security and compliance.
• Defines key performance indicators (KPIs) and metrics to measure the success and impact of digital transformation efforts.
• Regularly reports progress to executive/senior leadership and stakeholders.

To thrive in this role, you need to have:

• Significant understanding of business strategy and the ability to align digital transformation efforts with organizational goals is vital.
• Significant ability to use data and analytics to make informed decisions, track the progress of digital initiatives, and identify areas for improvement.
• Excellent ability to collaborate and build relationships with executives, department heads, and other stakeholders to gain buy-in and support for digital transformation efforts.
• Significant knowledge of industry-specific regulations, compliance requirements, and best practices related to digital transformation.
• A forward-thinking mindset that embraces innovation and the ability to adapt to rapidly evolving technologies and market conditions.
• High ethical standards and integrity, particularly when handling sensitive data and managing organizational change.
• Significant track record of delivering measurable results and achieving business outcomes through digital transformation initiatives.
• Significant understanding of digital technologies, emerging trends, and their application in business contexts.
• Proven ability to collaborate with cross-functional teams, influence stakeholders, and drive organizational change.
• Significant project management skills to oversee multiple initiatives and ensure timely execution
• Significant understanding of risk management, data security, and compliance considerations in digital transformation.
• Passion for driving innovation and helping teams embrace digital transformation

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology, Business, or a related field.
• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous.
• SIAM – Service Integration and Management Foundation would be advantageous.

Required experience:

• Significant proven experience in a similar role within a global Information Technology organization.
• Significant proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment.
• Significant experience in successfully leading digital transformation initiatives and driving adoption across an organization is imperative.
• Significant proven leadership experience related to digital transformation, change management, or technology adoption.
• Significant proven experience in leading and managing a digital transformation / information technology team.
• Significant demonstrated experience in leading and managing cross-functional teams.