Job Openings at Motus Holdings Limited

Key Tasks:

• Customer and sales management.
• Develop the business to reach set sales targets for the month.
• Drive specific strategies to retain and grow existing customer base.
• Prospect for new customers and maintain existing customer relationships.
• Sell vehicle features and benefits.
• Handle customer questions and overcome objections.
• Professionally handle the vehicle handover to the customer.
• Manage customer expectations to ensure effective delivery of service.
• Marketing via social media and accepted digital platforms, and promotions.
• Attend regular sales meetings.
• Attend all relevant company and OEM training courses, and any other developmental training opportunities allocated.

Qualifications and Experience

Experience Required:

• A minimum of 2 years of sales experience in the motor dealership industry. 
• Solid NEW CAR sales background would be of advantage.
• A proven track record of meeting monthly targets and experience in cold calling to develop a client base.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, unendorsed drivers license
• Computer literate
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of dealership policies and procedures.
• Knowledge of competitive motor industry.

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GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Contribute to the development of the appropriate strategy and set target within area of accountability. 
• Define standard operating procedures (SOP's). 
• Implement and manage end­to­end processes. 
• Manage all operational risk and risk mitigation initiatives. 
• Monitor and report on progress against operational plan and make adjustment where required. 
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. 
• Resolve problems with the necessary discretion and guidelines. 
• Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records and address all anomalies with senior line management
• Manage the security of all assets (including cash) in line with approved policies, processes and procedures.
• Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures.
• Monitor and evaluate financial processes for quality and effectiveness and notify stakeholders accordingly.
• Perform reconciliations of financial records to enable verification of the validity of transactions and the appropriate action where required.
• Prepare accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency.
• Prepare the accurate, timeous and effective input of remuneration including incentives, structures and deductions in compliance with organisational policy.

FINANCE

• Manage financial activities in line with approved policies and procedures. 
• Manage, monitor and report on budget variances and provide solutions. 
• Authorise and approve all payment and ensure compliancy in terms of company policies.
• Compile management accounts, including, budgets, cash flows, variance analysis and commentaries.
• Ensure accurate billing in respect of accounts and charges, and identify opportunities for saving initiatives.
• Ensure all reconciliations are complied and reviewed.
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately.
• Identify opportunities to minimise cost or increase revenue.
• Manage outstanding debtors, cash sales and work in progress to ensure collections are up to date and all risks are identified and actioned
• Manage the sales process around vehicle stock books i.e. invoicing and deal files.
• Manages creditors and ensures all creditors are in line with service level agreements and maximise payment opportunities.
• Manages the vehicles stock books to ensure accuracy in respect of billing and payment of vehicles and ensure that all documentation is compliant in term of company policy.
• Prepare VAT returns and ensure all documents are compliant in terms of SARS directives.
• Secure the necessary resources to maintain service standards, facilitate problem solving and achieve objectives within budget.

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Plan, manage and monitor processes to ensure customer service excellence. 
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.

PEOPLE

• Create an engaging, enabling and productive work climate aligned to the employee value proposition. 
• Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment. 
• Monitor and positively influence and manage change, and offer operational support where required. 
• Own and live up to company values. 
• Ensure timeous, clear contracting and assessment of performance expectations with direct reports in line with identified objectives.

Qualifications and Experience

Minimum Experience

• 3 years experience in a similar environment.

• Motor Industry Experience

Minimum Qualification

• Finance Ralated Degree

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Specific Role Responsibilities

• Distribute workload
• Ensure that work is completed properly and on time
• Monitor all work
• Control staff timekeeping
• Assist Technicians
• Ensure a productive and efficient working environment
• Test drive vehicles and quality checks on vehicles
• Assist walk in customers
• Making sure tools are looked after
• Controlling Workshop Consumables
• Ensure paperwork is completed to the correct standard
• Handle Customer complaints
• Ensure consistent high-quality work for all services and repairs
• Assist with diagnosis regarding customer problems
• Analyze comebacks
• Supervise staff using motivation, assistance and discipline
• Attend to warranty claims
• Ensure good housekeeping
• Ensure that safety measures are instituted and followed
• Ensure healthy and safe working environment standards are adhered to by all staff
• Ensure that workshop policies and procedures are adhered to
• Assist Manager in any means possible to reach goals set by the Manager
• Assist Control, reception and administration
• Prepare quotations
• Assist Service Advisors with reception processes
• Perform any other reasonable duties which may be required from time to time

Qualifications and Experience

• Must have a minimum of Grade 12
• Technical Diagnostic Skills
• Must have a valid driver’s license
• Must have a clear Criminal Record
• Qualified Motor Mechanic with relevant qualification

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GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values. 

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

• Administrative Support: The provision of effective administrative support to internal and external stakeholders
• Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
• Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace requirements, needs and practices.

Qualifications and Experience

Minimum Experience

• 1 - 2 years experience in a similar environment
• Experienxe within the motor industry

Minimum Qualification

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

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The responsibilities of a Driver include the following tasks:

• Responsible for accurate collections and deliveries of parts.
• Responsible driving whilst collecting and delivering parts (i.e. obeying traffic and road safety regulations etc.).
• The vehicle is cleaned, fuelled, and in a roadworthy condition at all times.
• Vehicle services are booked and carried out; the logbook is accurately updated (i.e. km’s).
• Vehicle licensing is renewed annually and all vehicle incidents (i.e. traffic fines, breakdowns, etc.) are reported timeously.
• The vehicle is checked for damage, defects, missing parts, spare wheel, and spanners, and report discrepancies to management.
• Do all other reasonable duties required by the department.
• Work overtime as reasonably requested.

Qualifications and Experience: 

Minimum Qualifications and Experience needed:

• Matric
• Driver Experience with in the Motor trade advantageous