Job Openings at Mukuru

About the Role

• You’ll own, lead, and scale Mukuru’s global performance marketing and digital acquisition strategy. This role combines strategic leadership with hands-on execution — designing campaigns that move markets, optimizing MarTech systems, and leading a distributed team of marketers who live and breathe growth.
• You’ll balance the art and science of marketing — blending data-driven experimentation with cultural intuition across multi-country audiences.

What You’ll Do

• Develop and execute Mukuru’s global performance marketing strategy across paid media, SEO, affiliate, ASO, and digital partnerships.
• Manage multimillion-dollar budgets across geographies, ensuring smart spend and maximum ROI.
• Localize creative, copy, and media mix for diverse markets — from high-tech to mobile-first, low-data environments.
• Build and evolve a fit-for-purpose MarTech stack that powers omnichannel campaigns and automation.
• Lead adoption of AI, analytics, and automation tools that scale customer acquisition and engagement.
• Drive data-driven decision-making — from real-time dashboards to advanced attribution models (MMM, multi-touch).
• Champion digital experience and conversion optimization (CRO) with experimentation frameworks and A/B testing.
• Partner cross-functionally with Product, BI, and Finance to align marketing investments with growth goals.
• Recruit, coach, and grow high-performing teams across markets.
• Report directly to the Chief Marketing Officer, shaping the future of digital marketing at Mukuru.

What You’ll Bring

• 12+ years in performance or digital marketing, with at least 5 years in a leadership role across multi-market operations.
• Proven experience managing $5M+ marketing budgets with full ROI accountability.
• Strong technical knowledge of MarTech ecosystems, analytics, and ad platforms (Google Ads, Meta, TikTok, programmatic).
• Expertise in data-driven performance management, attribution, and digital experimentation.
• Experience leading multi-disciplinary teams across regions and time zones.
• Postgraduate qualification in Marketing, Business, or Data Analytics (Honours or higher).

Nice-to-Haves

• Experience scaling digital marketing in emerging or mobile-first markets.
• Understanding of privacy frameworks (GDPR, POPIA).
• Familiarity with AI tools, CDPs, and automation platforms.

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The Opportunity

• We’re looking for a Finance Transformation Specialist to join our dynamic team and play a key role in reimagining how Finance operates across Mukuru.
• This is not your traditional finance role — it’s a cross-functional transformation position where you’ll design and deliver process improvements, system automations, and innovative finance solutions that support our growth and scalability.
• If you’re a qualified finance professional who’s passionate about building smarter, tech-enabled finance processes and enjoys solving complex challenges in a fast-paced environment, this is your chance to make a real impact.

What You’ll Do

• Lead Finance Tech Solutions
• Collaborate with the Tech and BI teams to design efficient, automated finance processes.
• Develop and enhance tools for:
• Remittances automated reconciliations
• Wallet ledger functionality
• New product launches and financial workflows
• Transactional ledger enhancements in partnership with the Mukuru Tech team.

Drive Finance Projects & Innovation

• Design and implement finance solutions for new products, services, and markets.
• Work cross-functionally with teams across Mukuru to align finance processes with business growth.

Strengthen Processes & Controls

• Lead the Finance Process and Controls Documentation Project, ensuring policies are clear, efficient, and audit-ready.
• Champion best practices in financial control and risk management.

Systems & Automation Ownership

• Manage and enhance NetSuite and other integrated financial systems.
• Identify and implement automation opportunities (including Robotic Process Automation (RPA)).
• Support the digital transformation of finance operations to improve efficiency and accuracy.

Strategic Finance Transformation Roadmap

• Contribute to the design and execution of the Finance Transformation Roadmap.
• Support key finance initiatives and ad-hoc process improvement workstreams.

What You’ll Bring

Essential:

• CA(SA) or equivalent qualification.
• Minimum 2+ years post-articles experience from a Big 4 or another leading audit firm.
• Strong understanding of multi-entity, multi-currency structures.
• Experience in highly regulated or listed environments.
• Proven experience improving financial controls and process efficiency.
• Excellent project management, time management, and organisational skills.
• Advanced skills in Excel and MS Office.

Nice to Have:

• Experience with NetSuite or other ERP systems.
• Exposure to Robotic Process Automation (RPA) tools.
• Experience in both blue-chip and entrepreneurial environments.
• A solid understanding of technical accounting principles and data-driven decision-making.

You’ll Thrive Here If You Are:

• A hands-on problem solver who thrives in fast-changing, high-growth environments.
• A strategic thinker who can link operational improvements to business impact.
• Curious and proactive, with a drive to simplify, automate, and innovate.
• A collaborative communicator, able to work effectively with finance, tech, and operations teams.
• Passionate about Mukuru’s purpose and motivated to help shape the future of fintech in Africa.

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries. Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)

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The Opportunity

• We’re looking for an Application Security Specialist to join our forward-thinking Information Security Team based in Cape Town or Johannesburg, South Africa. This is your chance to play a leading role in securing Mukuru’s rapidly evolving fintech ecosystem and ensuring that our customers’ trust stays rock solid.
• You’ll work closely with our Engineering, DevOps, and Product teams to safeguard our applications from design to deployment. From penetration testing and vulnerability management to building a culture of secure development, you’ll be the expert who ensures security is baked into everything we build.
• If you’re passionate about protecting systems, love a technical challenge, and thrive in a fast-paced, collaborative environment — this role was made for you.

What You’ll Do

• Application Security Testing
• Conduct web and mobile application penetration testing and API security assessments.
• Perform threat modelling, secure code reviews, and attack surface analysis.
• Manage and monitor the production cloud infrastructure (AWS/Azure) for vulnerabilities and misconfigurations.
• Lead SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) initiatives.
• Security Assessment Programme
• Design and execute Mukuru’s annual penetration testing programme.
• Coordinate both internal and external security assessments, ensuring proper scoping and timely delivery.
• Manage relationships with external security partners and report on remediation progress.
• Drive collaboration across engineering, IT, and compliance to close security gaps quickly and effectively.
• Secure Development Lifecycle (SDLC) Enablement
• Champion secure coding practices and embed them in the SDLC.
• Partner with developers, testers, and business analysts to provide proactive security guidance during sprints and releases.
• Create and maintain security frameworks, checklists, and guidelines (aligned with OWASP, OSAMM, BSIMM, MITRE).
• Deliver training and awareness sessions to uplift security capability across teams.
• Continuous Improvement & Innovation
• Stay on top of cybersecurity trends, tools, and attack vectors to anticipate risks.
• Research and implement innovative security solutions that strengthen Mukuru’s posture.
• Identify process improvements that make security assessments faster, smarter, and more automated.
• Professional Development
• Participate in KPI meetings and 1:1 sessions with the Head of Information Security.
• Maintain certifications and industry knowledge to remain a trusted subject matter expert.

What You’ll Bring

Essential:

• 5+ years of experience in IT systems security or application security.
• Proven experience in offensive security testing and vulnerability management.
• Strong technical knowledge of web application and network security.
• Familiarity with security assessment tools such as Burp Suite, Kali, Nmap, Nikto, Hydra, and Tenable.io.
• Understanding of SAST/DAST tools (e.g., Veracode, Whitesource, Blackduck).
• Experience with AWS or Azure cloud environments.
• Solid grasp of secure software development and programming languages (e.g., PHP, .NET).
• Strong reporting, documentation, and project management skills.

Preferred:

• Degree in Computer Science, Information Security, or a related field.
• Industry certifications (e.g., CISSP, CISM, OSCP, ISO 27001, ISSAP).
• Prior experience in a development or DevSecOps environment.

You’ll Thrive Here If You Are:

• Passionate about security, automation, and innovation.
• A sharp problem-solver with strong analytical and critical thinking skills.
• A clear communicator who enjoys collaborating across technical and business teams.
• A self-starter who can manage multiple priorities with precision and accountability.
• Curious, always learning, and proactive in identifying new ways to secure systems.

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• We’re looking for a Business Intelligence Analyst to join our BI team. If you love solving problems with data, thrive in a collaborative environment, and enjoy seeing your insights drive business growth — this role is for you.

What You’ll Do

• Partner with teams across the business to turn data into actionable insights.
• Translate business needs into scalable data models, reports, and dashboards.
• Ensure data quality and reliability while designing robust reporting solutions.
• Create intuitive visualizations and communicate findings to technical and non-technical audiences.
• Empower users with self-service BI tools and provide training where needed.
• Stay ahead of BI trends, tools, and best practices to keep our solutions future-ready.

What You’ll Bring

• A qualification in a quantitative field (Maths, Stats, Engineering, Computer Science, Finance, Economics, etc.) or equivalent experience.
• 2+ years’ experience in Business Intelligence or Data Analytics.
• Strong SQL and data modelling skills (Kimball experience a plus).
• Hands-on expertise with BI tools (Power BI, Tableau, or Qlik).
• Advanced Excel skills and exposure to R or Python (bonus points!).
• A curious, commercially-minded approach — you don’t just analyse data, you ask why it matters.

Bonus Skills

• Experience in financial services, retail, or high-growth tech businesses.
• Familiarity with cloud-based data platforms (Azure, Snowflake, Big Query, Redshift).

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The Opportunity

• We’re looking for a CRM & Lifecycle Communications Specialist to bring our customer engagement strategy to life across Mukuru’s fintech ecosystem — from remittances and lite banking to insurance, loans, and value-added services.
• You’ll be the bridge between product engineering and marketing, designing communications that reach the right customer, at the right time, with the right message. This role blends data, creativity, and tech, and is perfect for someone who thrives in crafting seamless, personalized journeys that drive loyalty and growth.

What You’ll Do

Design & Deliver Impactful CRM Journeys

• Build automated, multi-channel campaigns (SMS, WhatsApp, voice, email, in-app) that guide customers through every stage of the journey — from onboarding to retention and win-back.
• Translate business goals into communications that drive awareness, engagement, and conversion.
• Own the CRM roadmap and continuously optimize campaigns based on performance data.

Collaborate Across Teams

• Partner with Product, Engineering, and Marketing teams to integrate lifecycle messaging directly into product experiences.
• Ensure smooth data flow between platforms (CRM, app, transaction systems) for precise targeting.
• Act as the connector between teams — balancing technical feasibility, creative storytelling, and business impact.

Leverage Data & Insights

• Use segmentation, behavioural analytics, and A/B testing to personalize messages and increase relevance.
• Track KPIs such as onboarding completion, retention, churn, and customer lifetime value — then use insights to fine-tune campaigns.

Ensure Governance & Compliance

• Manage opt-in/opt-out processes and uphold compliance with POPIA, GDPR, and financial regulations.
• Protect customer data while delivering meaningful communications.

Champion Customer Experience

• Keep the customer at the heart of every message — clear, human, and culturally relevant.
• Partner with localization teams to tailor content for multiple markets across Africa.
• Stay on top of trends in lifecycle engagement and push the boundaries of what’s possible.

What You’ll Bring

Essential:

• 5+ years in CRM, lifecycle marketing, or product communications (preferably in fintech, telco, or digital services).
• Strong hands-on experience with CRM/marketing automation platforms (e.g., Braze, CleverTap, Salesforce, HubSpot).
• Proven success in building customer journeys across multi-channel environments.
• Analytical mindset — skilled in data segmentation, testing, and campaign analytics.
• Experience collaborating with engineering teams to bring comms to life within products.

Nice to Have:

• Experience in African fintech markets or with diverse, multilingual customer bases.
• Understanding of data privacy (POPIA/GDPR) and regulated environments.
• Familiarity with SQL, APIs, or data visualization tools.
• Interest in behavioural design and customer psychology.

You’ll Thrive Here If You Are:

• A creative thinker with a strategic, data-informed mindset.
• A natural collaborator who can translate between marketing and tech.
• Customer-obsessed — always seeking to enhance the customer journey.
• Organized and agile, able to juggle multiple priorities in a fast-moving environment.

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About the Role

• As a DevSecOps Engineer, you’ll play a key role in strengthening Mukuru’s security posture across all platforms, infrastructure, and applications. You’ll be the bridge between development, operations, and security, ensuring every line of code and every deployment meets the highest security standards.
• From designing secure architectures to automating threat detection, this is your chance to shape the way Mukuru builds, protects, and scales its systems in a fast-moving fintech environment.

What You’ll Do

Security Engineering & Automation

• Uplift and maintain Mukuru’s security posture across AWS, APIs, Kubernetes, WAFs, and Azure environments.
• Review, enhance, and automate security controls and tooling across multiple platforms.
• Integrate security tools into CI/CD pipelines to enable secure-by-design development.
• Manage vulnerability scanning, patching, and configuration hardening processes.
• Conduct regular security audits and implement best practices aligned with ISO27001, CIS20, and OWASP.

Monitoring & Incident Response

• Monitor systems for breaches, vulnerabilities, and suspicious activity.
• Build and improve alerting and visibility systems for proactive security monitoring.
• Investigate incidents, perform root-cause analysis, and lead forensic investigations when necessary.
• Provide reporting and metrics to leadership for transparency and improvement.

Resilience & Reliability

• Support DR and BCM testing, ensuring system reliability under stress.
• Contribute to site reliability engineering initiatives and infrastructure resilience.

Continuous Improvement

• Test and evaluate emerging security technologies.
• Collaborate with engineering and product teams to embed security early in the SDLC.
• Stay informed on global cybersecurity trends and threats to keep Mukuru ahead of the curve.

What You’ll Bring

• 5+ years’ experience in IT systems security, DevOps, or DevSecOps.
• Proven experience managing AWS production environments.
• Strong understanding of CI/CD, cloud security, containerization, and API security.
• Experience with tools such as Terraform, AWS GuardDuty, Tenable, Puppet, Cloudflare, and WAFs.
• Familiarity with ISO27001, PCI DSS, POPIA, MITRE, CIS20, or OWASP frameworks.
• Tertiary qualification in Computer Science or related field (Essential).
• Certifications such as AWS Certified Security, CISSP, CISM, OSCP, or DevSecOps (Highly Desirable).

You’re Great At

• Problem-solving complex technical issues with creativity and precision.
• Automating security processes to make protection scalable.
• Collaborating across teams while balancing security and delivery needs.
• Paying attention to the smallest details — because in security, every detail matters.
• Thinking ahead and staying curious about new technologies and risks.