We enable people worldwide in emerging markets to access financial services. PayJoy partners with retailers to get customers access to credit. Boost your sales. Unlock credit easily.
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The Information Technology System Administrator is responsible for carrying out the management and maintenance of the various resources that the organization maintains in its facilities as well as providing support in the resolution of the various issues that may arise within the organization along with the implementation and maintenance of various policies. security to guarantee the security of information.
Responsibilities
Application and database access control
Administration of computer resources
Provide good service to end users that present inconsistencies
Installation and configuration of the various applications that are managed within the organization
Management of IT service providers Automation of internal processes
Credential management
Requirements
Bachelor's degree in computer science or
2+ years provided support in the form of Linux\Windows\Mac OS architecture
Intermediate knowledge of a programming language
Knowledge of IT technologies such as system administration, management and administration of computer networks, cloud services (slack, Google workspace, SSO), process automation and application integration, and computer security concepts
Self-taught and ability to work in a team
Capacity for decision-making
High control in communication processes
Benefits
Health Insurance - Company funded for employee and immediate family
Life insurance - Company funded
Pension Fund
Vacations 20 days
Phone finance, Headphone, home office equipment and fitness perks.
The Sales Support Supervisor is responsible for ensuring effective support to the customers while buying in any of our online sales flows, resolving their queries and issues through the support team, ensuring a continuous improvement of conversion of leads into sales.
Responsibilities
Support the conversion of leads into sales for all Online channels in PayJoy ZA.
Strategizing and monitoring daily activities of sales support operations, assisting where required.
Overseeing and assessing sales support staff activities, and providing them with regular performance-related feedback.
Train staff in sales support areas and company policies.
Assisting with the development and implementation of support policies, maintaining documentation pertaining to sales support department activities.
Generate reports on team performance, analyzing data to identify trends, issues and opportunities for improvement
Requirements
College in related areas such as Business Administration, Communications or similar.
2 years' experience managing customer service or sales support teams, preferably in the sales or financial sector.
Solid knowledge of the main key performance indicators of customer experiences, in consumer law. Consumer protection and defense code.
Knowledge of customer relationship management (CRM) software to manage customer interactions (Zendesk), track issues and analyze data (Excel and google sheets, Power BI or any other desirable)
Ability to effectively lead and motivate a team.
Problem-solving skills to maintain high levels of customer satisfaction.
Ability to focus on the customer, sense of urgency and handling difficult situations under pressure.
Benefits:
Health Insurance - Company funded for employee and immediate family. Capped at R9360.00
Life insurance - Company funded
Pension Fund
Vacations 20 days
Phone finance, Headphone, home office equipment and wellness perks.
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Method of Application
Use the link(s) below to apply on company website.
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