Job Openings at South African Airways (SAA)

Job Purpose

• The role is responsible for analysis, planning, developing, designing, maintaining, testing, and coordinating of system changes, new developments within the applicable system areas. Coordination with 3rd party suppliers and customers to ensure compliance to IATA (International Airline Transportation Association), SITA and legislative regulations such as SACAA (South African Civil Aviation Authorities), and internal and external audits.

Principal Accountabilities    

• Coordinate, manage and update Kronos Advanced Scheduler and Biometric Time and Attendance queries, project management and liaison with service provider 
• Analyze, plan, develop, design, maintain, test and coordinate the DCS Customer Management application business rules in collaboration with IT and Amadeus
• Ensure Airport Operations are assisted, up skilled and operational issues attended to in as far as Advanced Passenger Information Systems, seating, opening and closing of flights and other system related issues
• Allocate User ID’s in DCS and World Tracer and grant necessary permissions
• Update and maintain World Tracer management reports and active screens to enable users and Ground Handler to work on customer files
• Test any new processes and systems
• Perform Quality control on systems
• Liaison between Operations, IT, Amadeus, SITA and Star Alliance
• Research and analysis to aid in new system developments and enhancements
• Ensure all airports are equipped with resources to perform duties such as required printers and computers
• Fault finding and reporting of system issues
• Provide reporting information on new enhancements to the team to inform decision making processes
• Review policies and procedures and update as necessary to ensure required standards are maintained
• Ensure regular quality assurance exercises are conducted across the relevant business areas to measure compliance with policies, procedures and standards
• Develop training documentation and maintain application support standards, procedures, training
• Aid the ATO in maintaining application support standards and in the development of training documentation
• Provide 24x7 on call support as needed

Qualifications & Experience    

• Bachelors Degree or equivalent qualification in Information Technology at NQF level 7 
• ALTEA Customer Management and or exposure to ALTEA Administration and Security and Business Rules and World Tracer
• At least 3 – 5 years’ experience in an airline airport operations environment

Knowledge and Skills    

• Airport policies and procedures incl. IATA regulations
• Civil Aviation Authorities regulations
• State Regulations worldwide
• Analytical and Problem Solving
• Time Management and Decision making
• Communication skills (verbal and written)
• Computer literacy and Project Management
• MS Office superior, planning and organizing skills

Attributes    

• Organizational resilience
• Building alliances
• Results focused
• Communication and interpersonal skills
• Independent minded
• Self-starter
• Innovative
• Adaptability and resilience

Additional Information    

• SAA is using an online recruitment tool.  Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria.  Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary. 

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Job Purpose    

• The incumbent of this role is responsible for developing, managing, and implementing safety and quality assurance programmes across Maintenance, Flight Operations, Dispatch, and the Operational Control Centre (OCC). This role ensures full compliance with regulatory standards, proactively identifies hazards, monitors operational risks, and drives continuous improvement through structured audits, inspections, and investigations.
• The role is further responsible for interaction with various levels of management both internally and externally to recommend, initiate and approve corrective action in these instances in line with SAA’s Safety and Quality Assurance Programme and ISO standards, to ensure the principles of continual improvement are applied throughout the organisation.
• The incumbent will support the Airline’s compliance with:
• Airline Safety Management System
• SACAA Regulations/Technical Standards (Part 121 & Part 140)
• ICAO standards (Doc 9859)
• IATA/IOSA/ISAGO requirements
• Internal policies, safeguarding the Airline’s safety performance and service delivery
• Continual safety improvement and compliance

Principal Accountabilities    

• Engage as a subject matter expert with stakeholders, both internally and externally, who are at the highest levels of industry, including regulatory authorities by using specialised operational and regulatory expertise so as not to expose the organisation to possible non-compliance to industry standards and/or compromised safety standards
• Ensure the Airline meets its corporate and departmental goals and objectives related to aviation safety
• Conducting Incidents/Accidents investigations and the monitoring of implemented corrective actions resulting from the investigations
• Assist with the structuring and implementation of IOSA and/ or ISAGO principles to enable the retention of required certifications, as and when requested
• Facilitate implementation of strategies within the applicable areas of the organisation
• Promote, create awareness and conduct educational sessions
• Liaise & negotiate with all levels of management and provide information and advice on effective and efficient corrective actions and improvement initiatives
• Maintain the safety management programme in line with the airline Safety Management System
• Assist in the event of an aircraft disaster and other crisis situations
• Conduct daily operations inspections and compile reports as required
• Assist with the re-writing and maintaining of the Safety Management Systems Manual (SMSM) as per regulated SACAA regulation as well as International Civil Aviation Organisation and IATA (International Air Transport Association) Operational Safety Audits (IOSA) standards a Starr Alliance requirement
• Conduct safety audits and third-party audits and compiling of audit reports
• Maintain an effective safety corrective action programme and schedule
• Maintain a supporting role on all Safety meetings
• Assist with Safety training programs
• Ensure all safety reports are processed
• Development and publishing of Safety bulletins and safety notices
• Conduct safety studies and research
• Assist with the reviewing and evaluating applicable research material and results of industry seminars of interest to Safety
• Maintenance of a Safety Library
• Compile Safety presentations
• Conduct hazard identification and risk assessment
• Development, implementation and maintenance of the Aviation Safety Risk Register, the Technical Recommendation Logs and the Management of Change process within the organization to ensure optimal safety performance
• Promoting of Technical Safety by means of training, communiqués, presentations and promotions
• Management of all Safety reports
• Conduct line operations safety inspections/audits and safety audits on third parties
• Compile safety audit reports
• Maintaining an effective safety corrective action programme and schedule
• Monitor corrective action plan and mitigation strategies
• Oversees the correct application of processes and systems in area of responsibility
• Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
• Utilises technology to enhance internal and external customer expectations
• Executes work outputs according to customer requirements
• Adheres to Governance and Risk Management policies, processes and systems
• Delivers on regular, irregular and timeous reporting of information to key stakeholders
• Participates in continuous optimisation programmes, projects and initiatives

Qualifications & Experience    

• Hold / have held Commercial Pilots License (Air Transport Pilot) or National Diploma: Aircraft Piloting with a minimum of 500 total flying hours
• A 3-year diploma in A/C Mechanical or Avionics and/or Bachelor Degree in Safety Management and/or related field at NQF level 7
• Higher Tertiary Qualifications in Maintenance will be an advantage
• Aircraft Maintenance License will be an advantage
• IATA (or equivalent) qualification in aviation Safety Management Systems or Human Factors in Aviation
• Comprehensive knowledge of Part 121, Part 140, and/or Part 145 Operations
• Comprehensive knowledge of SACAA Civil Aviation Regulations and SACAA Civil Aviation Technical Standards
• Certificates in SMS, Human Factors, Crew Resource Management, Risk Management, Root Cause Analysis, Accident/Incident Investigation
• Dangerous Goods qualification and familiarity with Jeppesen, EFB, MEL/CDL
• Related tertiary qualifications (advantage)
• At least 3 – 5 years’ operational experience in Aircraft Maintenance or Quality Assurance and/or 5-7 years experience in Aviation Safety
• IOSA auditor training completed and/ or auditor qualification in an associated field
• Experience in conducting Safety Inspections
• Assessor and Moderator qualification (advantageous)
• Certifications required:
• CPL Pilot license or Technician licence with 5 years’ experience within SAA operations or any Part 121 Airline operations and Auditor certification in one of the following IOSA Auditor or ISO Auditor

Knowledge and Skills    

• Civil Aviation Regulations (SA-CARs & CATS), ICAO Annexes, IATA IOSA standards
• Audit principles, procedures and methods/ ISO principles & requirements
• Management systems and reference documents - applicable SAA manuals containing Flight Operations, Dispatch and Maintenance requirements & standards (e.g. FOM Parts/ MCM/ CCMM/ OCC)
• Organisational context (aviation/ foreign regulations/ industry best practice/ aviation programmes) as well as Civil Aviation
• Structures, business and management practices within applicable areas of the function
• Cultural and social aspects of auditees
• Sound knowledge of Airline Operating procedures
• Human Factors in Maintenance
• Maintenance Operations
• SMS Methodology, Risk Management, Root Cause Analysis, Quality Management Systems
• Accident/ Incident Investigation (advantageous)
• Crew Resource Management (CRM)
• Aviation Medicine (AVMED)
• Dangerous Goods (DG) L6
• Comprehensive knowledge of Airline Technical/ Flight Safety and Emergency Procedures
• AVSEC Awareness Training
• Familiarity with IQSMS or similar QA databases
• Statistical analysis
• Knowledge of Jeppesen and EFB (Electronic Flight Bag)
• Familiarity with SAA route structure, Flight planning and Mass & balance
• Understanding of M.E.L / CDL and Maintenance functions
• Advanced Computer Literacy (Word, Excel, Power Point, Outlook)
• Application of codes of conduct
• Application of audit principles, procedure and methods
• Strong administration skills
• Strong analytical, report-writing, and problem-solving skills
• Information processing
• Resource utilisation
• Good communication skills (verbal and written)
• Interviewing, listening, facilitation, and conflict resolution
• Time management, multitasking, and decision-making
• Project and change management
• Attention to detail
• Versatility and flexibility within a team
• Proactive under pressure
• Take initiative
• Deadline driven
• Attributes    
• Effective communication
• Technical expertise
• Proactive problem-solving
• Stakeholder relationships
• Flexibility and adaptability
• Drives results
• Organisational awareness
• Ethics and integrity
• Team collaboration
• Manages projects
• Facilitates change & innovation
• Implements & aligns to vision
• Delivers value
• Values team diversity
• Role models behaviours and values
• Manages Projects
• Facilitates Change and Innovation
• Implements and aligns to vision
• Delivers value
• Values Team Diversity
• Role models behaviours and values

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Job Purpose    

• The incumbent of this role is responsible for developing, managing, and implementing safety and quality assurance programs across Ground Handling, Cabin, Security, Cargo, and Customer Services. This role ensures full compliance with regulatory standards, proactively identifies hazards, monitors operational risks, and drives continuous improvement through structured audits, inspections, and investigations.
• The role is further responsible for interaction with various levels of management both internally and externally to recommend, initiate and approve corrective action in these instances in line with SAA’s Safety Programme and ISO standards, to ensure the principles of continual improvement are applied throughout the organisation.
• The incumbent will support the Airline’s compliance with:
• Airline Safety Management System
• SACAA Regulations/Technical Standards (Part 121 & Part 140)
• ICAO standards (Doc 9859)
• IATA/IOSA/ISAGO requirements, and
• Internal policies, safeguarding the Airline’s safety performance and service delivery
• Continual Safety Improvement and Compliance

Principal Accountabilities    

• Engage as a subject matter expert with stakeholders, both internally and externally, who are at the highest levels of industry, including regulatory authorities by using specialised operational and regulatory expertise so as not to expose the organisation to possible non-compliance to industry standards and/or compromised safety standards
• Manage and maintain the Safety Database (e.g., IQSMS) and support training for risk assessment/management
• Plan, execute, and document safety and quality inspections, audits, and investigations across all relevant areas
• Implement IOSA and/ or ISAGO principles to enable the retention of required certifications, as and when requested
• Implementation of strategies within the applicable areas of the organisation
• Promote, create awareness and conduct educational sessions
• Correlate and analyse data received, compile reports and make recommendations for improvements
• Liaise & negotiate with all levels of management and provide information and advice on effective and efficient corrective actions and improvement initiatives
• Oversees the correct application of processes and systems in area of responsibility
• Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
• Utilises technology to enhance internal and external customer expectations
• Executes work outputs according to customer requirements
• Adheres to Governance and Risk Management policies, processes and systems
• Delivers on regular, irregular and timeous reporting of information to key stakeholders
• Participates in continuous optimisation programmes, projects and initiatives
• Manage and ensure all office administrations duties are current and up-to-date
• Conduct and co-ordinate all internal Safety Audits and Pre-flight and Ramp Safety Audits
• Monitor SMS training for both Cargo, Passenger, and Ramp operations provided by the Airline Training Organisations
• Conduct and co-ordinate all 3rd party Ground Safety audits and inspections (Airchefs and Code Share partners)
• Conduct and co-ordinate all external Ground Safety audits (International Airline Transport Association Operational Safety Audit, Airline Operators Certificate)
• Conduct and co-ordinate all internal and external safety inspections (South African Civil Aviation Authority)
• Conduct drafting of the internal safety audit checklist and audit schedules for, but not limited to:
• Aviation Training Organisation
• Cargo Operations
• Ground Operations
• Ensure operations and updating as necessary to ensure compliance to all relevant regulatory authorities are met and required standards are maintained
• Monitoring the implementation of all corrective action measures arising from but not limited to the following audits: Aviation Training Organization, Cargo Operations, Ground Operations, Airport Operations
• Conduct and coordinate Ground Safety incident investigations in order to establish findings, root causes of failures, human errors/violations and contributory latent conditions
• Ensure all corrective actions arising from Ground Safety incidents are implemented and monitor the effectiveness of the corrective actions
• Compile regular and ad-hoc reports regarding Ground Safety hazard, trends, investigations and activities
• Analyse all Ground Safety reports in order to establish Ground Safety trends
• Conduct root cause analysis and identify human and systemic factors contributing to safety incidents
• Review safety procedures in the Ground Operational Manual and Ramp Operational Manual
• Monitor the reactive, proactive and predictive Hazard Identification process for Ground Safety
• Conduct the risk assessment process for Ground Safety incidents
• Monitor known safety risks, detect emerging safety risks and to determine any necessary corrective actions

Qualifications & Experience    

• A relevant Bachelor Degree in Safety Management Systems and/ or related field e.g. Quality Management Systems at NQF level 7 and/or 5 -7 years’ experience in a Safety/ Quality assurance role
• At least 3-5 years experience in Airport, Airside and Cargo Operations environment
• IOSA/ISAGO Internal Auditor Certification
• Certificate in Aviation Auditors course will be an advantage
• Experience with IOSA ground handling audits and knowledge of the ISAGO programme
• Experience conducting Safety Inspections
• Dangerous Goods Certification (Category 6) is advantageous
• Additional training:
• Safety Management Systems (SMS)
• Root Cause Analysis
• Risk Management
• Human Factors
• Aircraft Weight & Balance (advantage)
• Accident/Incident Investigation
• Hold or have held a Cabin Crew Members License (SACAA CARS Part 64) will be an advantage
• Detailed knowledge of South African Civil Aviation Authority Regulations and Technical Standards Part 121 and Part 140, International Civil Aviation Organization Doc 9859 and International Airline Transport Association Operational Audits, legislation and associated regulations
• Knowledge and Skills    
• Detailed Knowledge of SACAA Legislation & Associated Regulations:
• ICAO
• IOSA
• IATA
• ISAGO
• Continuous improvement models
• Methodologies & practices with a specific focus on Safety/Quality Management Systems
• Detailed knowledge of quality assurance database (IQSMS) and administration functions
• Audit/inspection principles, ISO standards, and documentation management standards
• Aircraft operations, cargo and baggage processes, ground handling protocols
• Detail knowledge of IATA Dangerous Goods Regulations
• Knowledge of Air Cargo Operations
• Detail knowledge of Aircraft Weight & Balance
• Human factors
• Management of the Aircraft Accident processes
• Safety Auditing
• IATA Dangerous Goods
• Route cause analysis
• Risk Management
• Effective Communication and interpersonal skills
• Advanced MS Office (Excel, PowerPoint, Outlook, Word)
• SMS Safety Reporting System
• Risk identification and assessment
• Report writing and audit/inspection documentation
• Analytical and problem-solving ability
• Presentation and facilitation skills
• Information processing and data accuracy
• Resource utilisation
• Project management and Change Management
• Planning and organising skills
• Attention to Detail
• Stakeholder engagement and negotiation
• Professional High integrity
• Self-driven
• Team player and an independent thinker who will take initiative
• Immaculate time keeping
• Positive attitude
• Strong work ethic
• Proactive approach towards delivery of duties
• Adaptable and flexible

Attributes    

• Attention to detail and accuracy
• Professional integrity and ethics
• Effective communication
• Technical Expertise
• Stakeholder Relationships
• Flexibility, adaptability and resilience
• Drives Results
• Organisational Awareness
• Ethics and Integrity
• Collaboration and team orientation
• Proactive, results-driven approach
• Engages in Crucial Conversations
• Manages Projects
• Facilitates Change and Innovation
• Implements and aligns to vision
• Delivers value
• Values Team Diversity
• Role models behaviours and values

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Job Purpose    

• South African Airways (SAA) wants you to join the SAA family as a First Officer.
• As a First Officer, you will be expected to take all measures required for the safety of the flight, whether on the ground, or inflight, and be expected to perform the duties of a pilot for South African Airways as either a Second-In-Command Pilot (P2) or Cruise Relief Pilot (P3).

Principal Accountabilities    

• Documentation Requirements:
• Matric results transcript
• Aviation training records
• A summary of all the types of aircraft flown and the number of hours flown in each type
• Certified copies of the following: Matric Certificate; South African Identity Document / Passport, Academic transcripts; Last 3 pages of Pilot logbook; Pilot Logbook Summary, Pilot License; Class 1 Medical Certificate
• CV
• Preference will be given to female pilot applicants in accordance with SAA’s Pilot Employment Equity Plan.
• Candidates will be expected to undergo pre-employment assessments which includes checks i.e. criminal, credit, reference, authentication of qualifications etc., simulator / written and psychometric tests.

Qualifications & Experience    

• Matric Certificate / Grade 12 results / N3 or relevant tertiary qualifications (SAQA accredited)
• Compulsory subjects: Mathematics or Statistics 101 and English (D symbol on higher grade or C symbol on standard grade) coupled with one of the following: Physical Science or Computer Science (D symbol on higher grade or C symbol on standard grade)
• Valid South African Airline Transport Pilot’s License, or a Commercial Pilot License having completed all the ground subjects for the ATPL (previously known as a Frozen ATPL).  A valid ATPL License must be obtained within 4 years from date of employment with SAA with a multi engine instrument rating
• Valid Class 1 medical
• A minimum of 1,500 flying hours which includes 200 hours on multi-engine aircraft
• Be a South African citizen with a valid Passport

Knowledge and Skills    

• Must have expertise in the application of safety standards and safe operating practices
• Detailed knowledge and understanding of national and international aviation regulations such as CAA, ICAO, IATA, FAA, and EASA
• Demonstrate a firm understanding of international travel, international customs and practices etc.
• Knowledge of all legal regulations for the piloting/aviation profession in the South African and international regulatory environment
• Business communication skills (verbal and written)

Attributes    

• Emotional intelligence
• Ability to inspire commitment
• Able to deal with complex operational issues inherent in a fast moving environment
• Ability to work under pressure (organisational resilience with change management focus)
• Ability to pay attention to detail (meticulous)
• Ability to collaborate proactively and maintain working relationships across professional and operational boundaries
• Results driven
• Ability to develop self and others
• Judgement and decision making ability