Job Openings at Tracker Connect (Pty) Ltd

Job description

• The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
• Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
• Accurate capturing of data and updating of client information while speaking with the client.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Meet targets as per Key Performance Agreement.
• Follow up on client’s outstanding queries.
• Accurate record keeping of statistics as per stipulated guidelines.
• Effective utilization of the post call service rating system
• Ability to interpret the financial system and assist clients with basic financial and legal queries.
• Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and   ability to positively  turnaround the call.
• Post installation testing and unit related investigations. First line technical support for Tracker units.
• Distribution of Skytrax Service Requests after in-depth investigation and analysis was done on possible cause of problem.
• Adherence to schedules as determined on the Telephony system.
• Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

Minimum requirements

• Matric
• Minimum of 3-4 years Call Centre experience, of which 1 year dealing with a variety of queries and complaints in Inbound and Outbound.
• Tertiary qualification will be an advantage.
• Technical, Financial and Credit Control background would be an added advantage.
• A passion for customer service and a professional attitude at all times.
• Knowledge of Tracker products and systems would be an added advantage.
• The ability to cope with a constant changing and pressurised environment.The ability to work in an environment where multi-skilling is required.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details. 

Benefits

• Medical Aid
• Provident Fund

Apply by: 12 December 2025

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Job description

• Accurately forecast staffing requirements
• Creation of agent schedules that optimise business needs and resources
• Schedule Optimisation when required, based on business and operational requirements
• Real-time Adherence Monitoring
• Intra-Day tracking and adjustments to improve intra-day staffing level predictions
• Optimize meetings, training and other off-phone activity requests
• Maximize occupancy and minimize over and under resource utilization
• Completion of Aspect WFM administrative tasks as may be requested by the assigned business units and the reporting manager
• Analysis and interpretation of Data
• Pro-active management of changes ensuring effective shift patterns
• Effective communication and recommendations based on real-time and historical data
• Frequently visit assigned business areas and hold forecasting and shrinkage meetings as agreed with your reporting manager
• Assist the Customer Service Business areas through on-going training and support and the revision and enhancement of existing processes where necessary
• Compilation of reports from WFM and related information, as required

Minimum requirements

• Matric
• Certification or equivalent in Telephony Administration or Customer Service
• Diploma or Degree in IT or similar field advantageous
• Minimum 2 year working experience with WFM (Workforce Management), including forecasting, scheduling, tracking, optimization, monitoring and reporting
• 1 year experience in a leadership role
• Minimum 3 years’ experience in call centers
• Experience in the Tracker contact centre environment advantageous
• Omni-channel experience advantageous
• Produce written documents in English
• MS Office Tools (Word, Excel, PowerPoint)

Required Competencies: 

• Results driven/Goal orientated
• Able to work under pressure 
• Able to work independently and as part of a team
• Pro-active approach to work
• Excellent problem-solving ability
• Excellent time management and attention to detail
• Confident and assertive
• Analytical
• Intuitive

Should you not hear from us within 4 weeks, please consider your application unsuccessful.

Benefits

• Medical Aid, Provident Fund

Apply by: 10 December 2025

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Job description

• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
• Selling value-added services
• Up-selling of Tracker products
• Obtaining referrals from new Tracker customers
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
• Establishing, building and maintaining relationships with our various partners
• Contract administration, feedback and daily statistical reporting.
• Scheduling fitments of Tracker units
• Rescheduling appointments
• Checking/Maintaining high Quality of schedules
• Management of potential cancellations

Competencies Required:

• Selling skills (objection handling & negotiation)
• Customer centric
• Attention to detail
• Deadline and results driven
• Initiative
• Teamwork
• Judgment/Problem solving
• Tolerance for stress
• Interpersonal and communication skills
• Influencing

Minimum requirements

• Matric
• Minimum 1-2 years previous call centre experience in a sales environment is essential
• RE 5, 120 FAIS credits advantageous
• MS Office knowledge (Basic or Intermediate Excel) 

Please Note: If you have not heard from us within 4 weeks, consider your application unsuccessful.
Benefits

• Medical Aid
• Provident Fund

Apply by: 5 December 2025

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Job description

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

Minimum requirements

• Matric with at least 1 year Contact Centre experience.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

NB : Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Benefits

• Medical Aid, Provident Fund

Apply by: 12 December 2025

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Job description

Key roles and responsibilities: 

• Driving sales in the region from Business customers and Partners, with a focus on new business initiatives.
• Managing and motivating the entire sales team to achieve individual and regional sales targets.
• General management of all policies, processes and systems relating to sales at regional level, such as activity levels, customer management, commissions, fuel and vehicle usage, etc.
• Manage the provision of services to existing customers and partners and follow through on resolution of queries and service-related issues.
• Support and manage the sales team in the provision of customer service excellence in the region.
• Manage the administration of contracts at regional level.
• Manage the regional sales and financial budget for the business channel.
• Manage the regional sales reporting mechanisms for input into overall regional and company reporting, through accurate weekly, monthly and adhoc reporting.
• Assisting the Head of Region in increasing Tracker’s market penetration.
• Attend industry, company, customer and partner meetings and events.

Minimum requirements

Qualifications and experience required:

• A relevant B degree or equivalent qualification will be advantageous.
• At least 5 years Sales and Marketing experience.
• At least 3 years sales management experience in a target driven environment.
• Effective people management skills and must have experience in managing a team of at least 5 sales consultants.
• A high level of business acumen and analytical skills.
• Strong presentation skills to partners and customers.
• A strong personality with a passion for sales and people.

Benefits

• Medical aid
• Pension fund
• Travel allowance

Apply by: 11 December 2025