Job Openings at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but are not limited to:

Service excellence and support:

• Provide first contact support to users with all IT-related problems, including a first contact resolution telephonically or remotely where possible; 
• Analyse, diagnose and resolve technical problems, or escalate to the relevant support group or vendor; 
• Record incidents and service requests on the Enterprise Service Management (ESM) platform;
• Troubleshoot, document actions, and escalate/close out incident or service request; 
• Serve all channels used by the users, such as telephone, email, virtual agent, and Enterprise Service Management (ESM); 
• Manage user expectations with regard to the expected Service Level Agreement (SLA); 
• Create and maintain knowledge articles; 
• Monitor incidents and service requests from when they are reported until they are finalised;
• Propose updates and additions to the dynamic Service Catalogue; 
• Stay abreast of societal and environmental issues relevant to the ITS Help Desk; 
• Adhere to policies and support the University’s security policies/requirements; 
• Manage and escalate compliments and complaints relating to ITS service delivery; 
• Execute activities which assist in the implementation of the ITS Helpdesk goals that align with ITS’ and the University’s objectives; 

Service enhancement and quality:

• Provide quantified feedback and updates on incidents and service requests on the ESM platform; 
• Manage problem-solving processes transparently through regular stakeholder feedback to promote engagement and trust between ITS and stakeholders; 
• Manage the resolution of first-line support incidents and service requests directed to the Helpdesk; 
• Prioritise business needs while providing customers with the best possible service using the relevant tools to ensure service delivery; 
• Adhere to SLA’s; 

Knowledge sharing and engagement:

• Provide assistance to the Help Desk Analysts on UP departmental and academic functions; 
• Liaise with the Help Desk Analyst on internal standard operating procedures and processes; 
• Provide guidance and information to users as required, and contribute to the development of training documents; 
• Participate and facilitate on-the-job training, and contribute to and participate in projects; 
• Contribute and review knowledge-sharing articles;
• Liaise and collaborate with other ITS teams to resolve complex issues; 
• Contribute to the updating of SLA’s in line with technology changes and updates, as required; 
• Identify trends and recurring issues and make recommendations for improvements; 

Cyber and Information Security support:

• Partake in critical ITS Cyber and Information Security prevention activities; 
• Identify changing trends related to security issues, and coordinate the resolution of threats identified by users; 
• Advise users of threats and how to mitigate them, and implement the required measures to contain threats in collaboration with the ITS Security virtual team;
• Adhere to and enforce security guidelines. 

MINIMUM REQUIREMENTS:

• A relevant three-year National Diploma / NQF level 6 qualification, with

A total of three years’ experience in:

• IT Service Desk environment; 
• Software and hardware troubleshooting;
• Working on a service management tool/platform;
• A+ certified;
• ITIL v4 Foundation certified;
• SDI SDA certification; 

OR

• Grade 12, with

A total of five years’ experience in:

• IT Service Desk environment; 
• Software and hardware troubleshooting; 
• Working on a Service management tool/platform; 
• A+ certified;
• ITIL v4 Foundation certified;
• SDI SDA certification.

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KEY RESPONSIBILITIES:

The successful candidate's responsibilities will include, but are not limited to:

Stakeholder and Network Management: 

• Foster, strengthen, manage and co-ordinate partners at international, national and local levels;
• Develop and maintain relationships with representatives from international and local organisations to improve the good relationships between institutions;
• Identify, recruit and maintain communication channels with members;
• Promote, establish and facilitate communities of practice for the various projects;
• Proactively provide news leads, including draft press releases, to enhance the visibility of projects through a number of marketing activities in partnership with DIA at UP and the marketing department at DHET;
• Facilitate and manage regular meetings and information sessions between partners entities;

Monitoring and Evaluation:

• Establish and implement a system to monitor and evaluate progress and achievements;
• Regularly encourage and receive inputs and lessons learned from Partners and Steering Committee;
• Recommend ways to strengthen and improve the projects;
•  Prepare financial and performance related reports of the programme for submission and presentation to the Steering Committee;
• Liaise with the relevant parties at DHET and other partner entities on the progress and plans relating to the project;
• Prepare a schedule of activities for the year, and monitor project calendar, planned milestones, deliverables, and activities as agreed by steering committee and partner entities;
• Compile reports to UP executive and DHET on outputs, outcomes and impact on a bi-annual and annual basis;

Business Process:

•  Develop and drive the overall strategic direction of the USDP, aligning project objectives with national higher education and research policies;
• Formulate comprehensive project plans, including detailed scopes, milestones, deliverables, and timelines that reflect the programme’s high-level strategic goals;
• Lead strategic decision-making processes and adjust plans as needed based on evolving priorities and stakeholder feedback;
• Initiate and engage in strategy development on the projects with partner entities;
• Host and manage networking events for the projects and annual strategy or reflection meetings;
• Manage service providers on business requirements and develop content for further engagements;
• Drive the development of website, newsletters, strategic documents, amongst other activities;

Financial Management:

• Develop business plans and projections based on the planned activities for the year;
• Develop all budgets for projects and activities for the year;
• Oversee upkeep of the project financials;
• Manage and co-ordinate the implementation of the business plan and ensure expected outputs are delivered within established budgetary constraints and timeframes;
• Identify funding opportunities and drive the project proposal development;
• Encourage resource mobilization across all partner institutions;
• Manage operational budget according to UP financial policies and procedures as well as PFMA;

Governance and Programme Implementation: 

• Setup, manage and co-ordinate the strategy development of the USDP programmes;
• Establish and drive the co-ordination role among partners for the projects;
• Establish steering committee for the projects and provide a secretariat function to this high level oversight and governance committee;
• Manage the smooth functioning of the project between global, regional and national activities;
• Drive programme implementation based on the outcomes and discussions at the high level oversight and governance committees;
• Development of policy programme policy briefs/insights for government officials and the steering committee; 

Human Resource Management:

• Manage an effective and dynamic team that supports the mandate of the projects;
• Proactively support staff development and training.

MINIMUM REQUIREMENTS:

Relevant Bachelors/B Tech Degree with 5 years relevant experience with:

• Experience working with funders and international partners;
• Experience working with DHET capacity development programmes in the university sector;
• Academic/Researcher development experience;
• Project/programme management experience;
• Proposal/grant writing;
• Financial Management;
• Partnerships and internationalisation;
• Demonstrated experience in stakeholder management and team leadership.

OR

Honours’ Degree with 4 years relevant experience:

• Experience working with funders and international partners;
• Experience working with DHET capacity development programmes in the university sector;
• Academic/Researcher development experience;
• Project/programme management experience;
• Proposal/grant writing;
• Financial Management;
• Partnerships and internationalisation;
• Demonstrated experience in stakeholder management and team leadership.   

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RESPONSIBILITIES:

Electronic System Administration 

• Administer, configure, and maintain all electronic security systems, including Electronic Access Control, CCTV, Intruder Alarms, Fire Detection, and Visitor Management.
• Provide training to operational staff on responding to alarms and system events.
• Investigate defects, report findings, and ensure temporary safeguards are implemented.
• Compile analytical and audit reports to support security decision-making.

New System and Technology Installation 

• Assess requests for new security systems and make recommendations.
• Participate in project meetings, site inspections, commissioning, and handovers.
• Provide technical input on configurations, business rules, and quality control for installations.

Visitor Management System Administration 

• Troubleshoot system issues, manage escalations, and assist users.
• Provide statistical and investigative reports to management.
• Train relevant stakeholders on the Visitor Management System.

Technology Unit Administration 

• Administer tasks related to the Technology Unit, including updating manuals and plans.
• Communicate technology changes to relevant departments and clients.
• Maintain security system documentation and updates.

MINIMUM REQUIREMENTS:

• National Diploma in Electrical Engineering (Light Current) or equivalent qualification;
• Three to Five years’ proven experience in a security or related environment, including:
• Monitoring and administering electronic security systems.
• Basic knowledge of alarms, fire detection, CCTV, and access control.
• Report writing and incident documentation.
• Coordinating or facilitating security-related projects.
• Valid Code B driver’s licence.

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RESPONSIBILITIES:

The incumbent will be responsible for:

• Lecturing at undergraduate and/or postgraduate level;
• Supervising postgraduate students; 
• Liaising with students, parents and other stakeholders;
• Conducting scientific research and producing publications in the field of Public Administration; and
• Managing academic departmental events and supervising tutors.

MINIMUM REQUIREMENTS:

Senior Lecturer:

• A Doctorate with a specialisation in Public Administration;
• At least 3 year’s relevant tertiary teaching experience in undergraduate and postgraduate studies; 
• Evidence of independent design of module content and assessment.
• At least 2 accredited publications or equivalent recognised scholarly outputs (accepted and/or published); 
• At least 2 completed Master’s students or involvement with PhD supervision.
• Evidence of scholarly engagement related to participation in national and international professional bodies, conferences, reviewer for accredited journals or external moderation for higher education institutions.

ADDED ADVANTAGES AND PREFERENCES:

• Evidence of the potential to develop and implement a sustained research portfolio that can, in future, receive national and international recognition, e.g. publications already in print or manuscripts forthcoming; and
• Evidence of the ability to complete funded research projects, supervise research and lead research teams, and lead research seminars in their field of expertise.

Associate Professor:

• A Doctorate with specialisation in Public Administration;
• At least 6 - 7 year’s relevant tertiary teaching experience in undergraduate and postgraduate studies.
• Evidence of participation in curriculum design, module development (content and assessment) and quality assurance of learning
• An established research focus with:
• At least 7 accredited publications and/or equivalent recognised scholarly outputs, which at least 3 accredited publications that should be in the last 5 years and published in high-impact, internationally recognised journals. 
• Evidence of independent research, peer-reviewed evidence of national standing and recognition of an international shift in publications 
• Evidence of publication with postgraduate students
• At least 4 completed Master’s students over the last 5 years.
• Evidence of consistent and continued supervision. Involvement with at least 2 doctoral students, 1 as the main supervisor.
• Evidence of research grants or awards; 
• Evidence of developing a network of national and international research collaboration
• Evidence of academic scholarship by demonstrating your role and participation in international associations, external examination of theses and dissertations, faculty and departmental committee leadership or involvement, and mentoring of early career academics.

ADDED ADVANTAGES AND PREFERENCES:

• Strong leadership and communication skills;
• International recognition; and 
• NRF rating or ready to apply. 

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RESPONSIBILITIES:

The successful candidate will actively participate in the following areas: 

• Provide a clinical service with associated administrative responsibilities within several sections of the Onderstepoort Veterinary Academic Hospital (OVAH) under the mentorship of Faculty Specialists,
• Participate in after-hours work (weekdays and week-ends) and/or community clinical activities on a rotational basis for exposure in community, trauma and emergency medicine at the OVAH and/or satellite facilities;
• Participate in the clinical training of undergraduate veterinary and veterinary nursing students, including supervision of clinical procedures as part of offering clinical services;
• Have an opportunity to participate in clinical rounds and other research activities as an introduction to the research requirements of the MMedVet programme; and
• Participate in an intern mentorship programme, designed to support non-clinical development as a prospective specialist.

MINIMUM REQUIREMENTS:

• BVSc-degree or BVMCh or equivalent professional veterinary qualification;
• Registration as a veterinarian with the SAVC;
• Acknowledged clinical expertise; and
• Adequate subject knowledge necessary for the post.