Job Openings at Weaver Fintech Ltd

• The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle and have a track record of delivering changes, enhancements, and new functionality.

More about the role:

• Serve as a technical lead contributing to and directing the efforts of development teams.
• Contribute to the ongoing evolution of the existing portfolio of applications and services.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary.
• Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.
• Support and maintain production system(s) as required.

More about you:

Experience & Skills:

• National Diploma or bachelor’s degree with Information Technology or Computer Science.
• Minimum of 5 years' working experience as a C# .Net developer(note preferred technical skills below).
• 3+ years in financial services and/or fintech experience is advantageous.
• Proven track record in working with agile team sand successfully delivering agile based software projects.
• Broad experience designing, programming, and implementing large information systems.

Preferred Technical Skills:

• C#, .Net Core, WebAPI’s, jQuery/ JavaScript/ JSON, HTML/ CSS, Gitlab, Visual Studio, MS SQL Server.
• Message Queuing (RabbitMQ, SQS, MQS or other)
• AWS native cloud services (e.g. EKS)
• Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD.
• Understanding of Continuous Integration and DevOps practices
• Experience with tools including ELK Stack and New Relic.

Attributes & Behaviors:

• Ability to provide in-depth evaluation and analysis of unique complex technological issues.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead others.
• Ability to exercise discretion and independent judgment in the performance of duties.

Closing Date 27 April 2026

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Role Overview

• As a Senior Backend Engineer and Team Lead, you'll lead the design and delivery of robust, scalable backend systems for our business platform on AWS, owning core features from architecture through production deployment.
• You'll guide technical decisions, implement high-quality Spring Boot microservices, ensure reliability in concurrent and distributed environments, and drive the team forward as a tech lead—running standups, refining backlogs, conducting reviews, and mentoring engineers in a collaborative, fast-paced setting.
• If you have strong Java/Spring Boot experience, hands-on AWS containerized deployments (via CDK/Fargate), a track record leading teams, and enjoy solving real-world scale challenges with clean, maintainable code, this is your opportunity to have significant impact.

Responsibilities

• Guide architecture with emphasis on security, scalability, reliability, and high availability
• Choose tech stacks for optimal performance, cost, and seamless scaling
• Design and implement RESTful APIs/microservices in Spring Boot on AWS with strong domain models
• Own end-to-end backend development of core platform features — robust, maintainable, performant (validation, business rules, state workflows)
• Ensure full observability via monitoring, metrics, and alerting
• Prepare code for async/background processing and future event-driven flows
• Lead agile processes: standups, backlog refinement, sprint planning, retrospectives
• Perform team leadership: performance reviews, mentorship, code reviews, and guidance

Requirements

• Hands-on development of production-grade Spring Boot applications in Java
• Strong experience deploying containerized Java services on AWS using CDK (IaC)
• Proven design of robust business logic and state management in concurrent environments (e.g., thread-safe persistence, validation rules, status transitions)
• Built and maintained scalable backends supporting high-volume transactions, queries, and data workflows
• Profiling & optimizing Java/Spring Boot applications: performance tuning, concurrency handling, transaction boundaries
• Prior experience as a team lead or tech lead: facilitating agile processes (standups, backlog grooming, sprint planning), conducting performance reviews, and driving team delivery

Closing Date 27 April 2026

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What You’ll Be Responsible For

Product Strategy & Roadmap

• Own the product vision and roadmap for Contact Centre and Operational Automation at FinChoice.
• Define clear product outcomes aligned to business goals such as customer experience, efficiency, scale, and regulatory compliance.
• Identify and prioritise opportunities across agent tooling, workflows, automation, and self-service.
• Balance tactical improvements with longer-term platform and capability investments.

Discovery & Problem Definition

• Build a deep understanding of customer contact drivers, operational workflows, and agent pain points.
• Spend time with frontline teams to observe real workflows and constraints.
• Use data and insights to identify root causes of repeat contact, rework, delays, and escalations.
• Frame problems clearly and validate solutions before committing to build.

Delivery & Execution

• Lead cross-functional delivery squads from problem definition through to launch and optimisation.
• Produce high-quality product briefs, PRDs, and outcome-focused backlogs.
• Partner closely with Engineering to design scalable, secure, and maintainable solutions.
• Manage dependencies across platforms, vendors, and internal teams.

Stakeholder Collaboration

• Act as the primary product partner for Contact Centre, Operations, and Support leadership.
• Communicate trade-offs, progress, and impact clearly to senior stakeholders.
• Align multiple teams around shared outcomes in a complex operating environment.
• Build trust by delivering improvements that materially help teams do their jobs better.

Measurement & Continuous Improvement

Define and track success metrics such as:

• Contact rate and deflection
• Average handling time (AHT)
• First contact resolution (FCR)
• SLA performance
• Automation and straight-through processing rates
• Use data to evaluate outcomes post-launch and iterate continuously.
• Champion continuous improvement and pragmatic experimentation.

First 90 Days – What Success Looks Like

First 30 Days: Understand & Connect

• Build strong relationships with Contact Centre, Operations, Engineering, Data, and Risk stakeholders.
• Get hands-on with existing tools, workflows, and customer journeys.
• Spend time listening to agents and operational teams to understand real-world pain points.
• Review current roadmap, in-flight initiatives, and known constraints.
• Develop a clear view of key metrics and baseline performance.

Days 31–60: Shape & Prioritise

• Clearly articulate the problem space and opportunity areas.
• Validate and refine the roadmap with stakeholders based on impact and feasibility.
• Define measurable outcomes and success metrics for priority initiatives.
• Identify quick wins and longer-term platform opportunities.
• Align delivery teams around a shared plan and priorities.

Days 61–90: Deliver & Lead

• Drive delivery of at least one meaningful improvement or automation into production.
• Demonstrate early impact through data and frontline feedback.
• Establish a strong operating rhythm with Engineering and stakeholders.
• Clearly communicate progress, learnings, and next priorities.
• Be recognised as the go-to product owner for Contact Centre & Operational Automation.

What We’re Looking For

Experience

• 5+ years’ experience as a Product Manager in complex, high-volume environments.
• Proven track record owning and delivering outcomes in operational or platform product areas.
• Experience with contact centre systems, CRM platforms, workflow tools, or automation technologies.
• Comfortable working in regulated or risk-aware environments (fintech experience is a strong advantage).

Skills & Strengths

• Strong problem-solver who can turn operational complexity into clear product direction.
• Excellent prioritisation skills with a focus on business and customer outcomes.
• Data-driven decision-maker who understands operational metrics.
• Confident communicator who can engage frontline teams and senior leaders alike.
• Able to influence without authority and navigate competing priorities.

Mindset

• Customer-obsessed, with empathy for both customers and internal users.
• Pragmatic and delivery-focused — you know when progress beats perfection.
• Curious about automation, AI, and how technology can meaningfully reduce manual work.
• Comfortable operating in fast-moving, evolving environments.

Closing Date 07 May 2026

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Role Overview

• FinChoice and PayJustNow are building scalable, customer-centric financial products at pace. As we grow, our Credit Risk and Fraud platforms are critical to protecting customers and the business while enabling responsible lending at scale.
• We’re looking for a Product Manager to own and drive the roadmap for Credit Risk & Fraud. This role focuses on how we assess creditworthiness, detect and prevent fraud, automate decisioning, and continuously improve model and policy performance — all while balancing risk appetite with customer experience.
• You’ll lead product strategy and delivery across credit decisioning, fraud detection and prevention, identity verification, and risk operations tooling — with a strong bias toward measurable impact: reduced losses, faster decisioning, improved approval rates, and lower fraud rates.
• This role works closely with Engineering, Data Science, Risk, Compliance, Operations, and Commercial teams.

What You’ll Be Responsible For

Product Strategy & Roadmap

• Own the product vision and roadmap for Credit Risk & Fraud at FinChoice.
• Define clear product outcomes aligned to business goals such as portfolio quality, fraud loss reduction, decisioning speed, and regulatory compliance.
• Identify and prioritise opportunities across credit scoring, policy automation, fraud signals, and identity verification.
• Balance tactical risk controls with longer-term platform and model capability investments.

Discovery & Problem Definition

• Build a deep understanding of the credit lifecycle, fraud typologies, and the operational constraints that shape risk decisions.
• Collaborate with Data Science and Risk teams to understand model performance, policy gaps, and emerging fraud patterns.
• Use data and insights to identify root causes of fraud losses, bad debt, manual review bottlenecks, and false positive rates.
• Frame problems clearly and validate solutions before committing to build.

Delivery & Execution

• Lead cross-functional delivery squads from problem definition through to launch and optimisation.
• Produce high-quality product briefs, PRDs, and outcome-focused backlogs.
• Partner closely with Engineering and Data Science to design scalable, secure, and explainable solutions.
• Manage dependencies across internal platforms, data vendors, bureau integrations, and compliance teams.

Stakeholder Collaboration

• Act as the primary product partner for Risk, Fraud, Collections, and Compliance leadership.
• Communicate trade-offs, progress, and impact clearly to senior stakeholders and the Risk Committee where relevant.
• Align multiple teams around shared outcomes in a complex, regulated operating environment.
• Build trust by delivering improvements that materially reduce risk exposure and improve decisioning quality.

Measurement & Continuous Improvement

Define and track success metrics such as:

• Credit loss rate and arrears performance
• Fraud detection rate and false positive rate
• Straight-through processing (STP) and auto-decisioning rates
• Application approval and decline rates by segment
• Manual review volumes and queue throughput
• Time-to-decision and customer drop-off rates
• Use data to evaluate outcomes post-launch and iterate continuously.
• Champion continuous improvement and pragmatic experimentation across risk policies and fraud rules.

First 90 Days — What Success Looks Like

First 30 Days: Understand & Connect

• Build strong relationships with Risk, Fraud, Data Science, Engineering, Compliance, and Operations stakeholders.
• Get hands-on with existing decisioning systems, fraud tooling, and credit policy frameworks.
• Review current model performance, fraud trends, and known gaps in detection or prevention capability.
• Review the current roadmap, in-flight initiatives, and vendor landscape.
• Develop a clear view of key risk metrics and baseline performance.

Days 31–60: Shape & Prioritise

• Clearly articulate the problem space and opportunity areas across credit risk and fraud.
• Validate and refine the roadmap with stakeholders based on impact, risk appetite, and feasibility.
• Define measurable outcomes and success metrics for priority initiatives.
• Identify quick wins — such as rule improvements or signal additions — and longer-term platform opportunities.
• Align delivery teams around a shared plan and priorities.

Days 61–90: Deliver & Lead

• Drive delivery of at least one meaningful risk or fraud improvement into production.
• Demonstrate early impact through data, reduced losses, or improved decisioning performance.
• Establish a strong operating rhythm with Data Science, Engineering, and stakeholders.
• Clearly communicate progress, learnings, and next priorities.
• Be recognised as the go-to product owner for Credit Risk & Fraud.

What We’re Looking For

Experience

• 5+ years’ experience as a Product Manager in complex, data-intensive environments.
• Proven track record owning and delivering outcomes in risk, fraud, or financial services product areas.
• Experience with credit decisioning systems, fraud detection platforms, identity verification tools, or bureau integrations.
• Comfortable working in regulated environments — fintech or consumer lending experience is a strong advantage.
• Familiarity with machine learning model deployment, policy rule engines, or decisioning infrastructure is highly desirable.

Skills & Strengths

• Strong analytical thinker who can turn complex risk data into clear product direction.
• Excellent prioritisation skills with a focus on risk-adjusted business and customer outcomes.
• Data-driven decision-maker who is comfortable with model performance metrics, scorecards, and statistical concepts.
• Confident communicator who can engage technical teams, risk specialists, and senior leaders alike.
• Able to influence without authority and navigate competing priorities across risk appetite, customer experience, and commercial growth.

Mindset

• Risk-aware and customer-conscious — you understand that good risk management enables better customer outcomes.
• Pragmatic and delivery-focused — you know when progress beats perfection.
• Curious about AI, machine learning, and how emerging fraud patterns and data signals can improve detection and decisioning.
• Comfortable operating in fast-moving, evolving environments where the threat landscape changes quickly.

Closing Date 10 April 2026

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Role Overview 

• The ideal candidate for this role will be responsible for leading, supporting, motivating and developing a team of Collection Agents, ensuring that key performance requirements and operational efficiencies are achieved in line with the company objectives.

Revenue and Efficiency

• Ensure that the team and the agents’ key performance targets are met in line with business requirements
• Ensure team and agents quality standards are met and that a high standard of quality is achieved and maintained
• Set and maintain production standards and targets in line with departmental requirements
• Meet team efficiency targets as per KPA requirements for department

Ensure that an exceptional customer experience is consistently achieved

• Attend to all escalated matters from Agents or customers, ensuring customer satisfaction is maintained
• Promote excellent customer service orientation within team of Agents and across the wider business
• Continuously improve customer experience and service delivery statistics
• Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity

Ensure service level agreements are adhered to

• Ensure that the departments service level agreements are in place and are achieved
• Constantly engage with management regarding any challenges identified to mitigate through appropriate measures

People management

• Ensure all team members have KPA’s and personal development plans in place with clear and tangible goals
• Lead, guide, develop and support your agents by identifying and conducting coaching and training to achieve performance standards.
• Foster an environment that encourages and rewards innovation and challenges current methodologies
• Promote staff engagement by ensuring adequate measures are in place to improve culture in the Department
• Initiate and participate in motivational team and departmental activities
• Effective workforce planning ensuring adequate resources are in place to meet departmental objectives
• Ensure all agents follow the leave management process and that all leave has been captured and approved
• Identify and manage behaviour in line with prescribed legislation and company policies and procedures

Reporting

• Capture required data in order to ensure all systems are up to date and accurate
• Manage and track the team’s performance hourly, daily, weekly and monthly
• Provide accurate reports in line with the departments requirements
• Identify adverse variances and / or negative trends and proactively develop action plans to address this
• Provide operational feedback to the Management team by identifying trends through data analysis

Quality control

• Monitor calls and provide relevant feedback for improvement
• Conduct regular coaching in order to improve quality of service delivery
• Take appropriate action when quality standards are not met or upheld

Projects

• Participate in any projects as per the agreed KPA
• Assist with the implementation and optimization of projects and assignments

Motivation

• Initiate and participate in motivational team and departmental activities
• Ensure all motivational activities are planned and implemented in line with the motivational plan to ensure buy-in from agents
• Complete motivational tasks within the required timeframes

Required Skills & Competencies

Negotiation & Persuasion

• Strong ability to handle objections and resistance
• Skilled in reaching agreements without damaging compliance boundaries

Emotional Intelligence & Resilience

• Comfortable dealing with hostile, stressed, or evasive customers
• Ability to remain calm and professional under pressure
• High tolerance for rejection and difficult conversations

Financial Assessment

• Ability to analyze income, expenses, and affordability
• Recommend realistic repayment solutions

Legal & Compliance Awareness

• Knowledge of debt collection laws
• Understanding of when and how to escalate cases legally

Communication Skills

• Clear, firm, and professional tone (verbal and written)
• Ability to explain consequences without making threats

Familiarity with:

• Settlement negotiations
• Debt restructuring
• Pre-legal and legal handover processes

Requirements

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent
• A relevant tertiary qualification would be advantageous

Legal & Compliance Requirements

Must understand:

• NCA (National Credit Act) Compliance
• NCR (National Credit Regulator)
• CFDC (Council for Debt Collectors)

Experience & Skills

• Minimum of 3 years’ experience within the Collections industry in a Contact Centre environment
• Must have at least 1 to 2 years’ experience in leading a team within a target driven environment
• Competent in MS Office packages, particularly MS Word, Excel and Outlook
• Clear credit and criminal record
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays

Attributes & Behaviours

• Strong motivational and leadership abilities with a positive attitude
• Effective decision making and problem solving abilities
• Deadline and target driven
• Recognise opportunities for improvement and use initiative to introduce them
• Excellent interpersonal and communication (both verbal and written) skills
• Ability to work independently as well as within a team
• Excellent planning and organisational skills with a proactive approach
• Attention to detail and the ability to interpret data
• Resilient and change orientated

Closing Date 30 April 2026

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Role Overview:

• The Team Leader: Document Processing is accountable for the daily leadership, coordination, and performance delivery of a team of Document Processing Consultants.
• This includes overseeing document collection and validation workflows, ensuring compliance and turnaround time targets are met, and driving a culture of continuous improvement and professional development.
• The role demands a strong focus on coaching, quality assurance alignment, and cross-functional collaboration to ensure optimal service delivery.

Key Responsibilities:

Operational Performance & Workflow Management

• Monitor and manage daily document collection and validation volumes.
• Drive productivity against defined targets (e.g., hourly throughput, online time, contact attempts).
• Escalate workflow bottlenecks or system issues to relevant support functions.
• Ensure process adherence across all customer contact and processing touchpoints.
• Conduct daily planning of activities and resource allocation based on volume and SLA.
• Maintain visibility and accuracy of dashboards and reports reflecting real-time and historical team performance.
• Collaborate with MRU TL to ensure cross-site coordination and support during overflow periods.
• Facilitate weekly operational alignment sessions with the Operations Manager.
• Support the accurate and timely execution of daily operational tasks including wrong number management, validations, and salvage preparation.
• Maintain a flexible approach to team scheduling and coverage.
• Participate in ad hoc projects or pilots as required.

People Leadership & Performance Management

• Conduct daily huddles, check-ins, and weekly one-on-ones.
• Set KPAs and development plans for each team member.
• Address performance challenges through real-time coaching and formal performance management channels.
• Foster accountability and maintain high levels of team morale and engagement.

Quality, Compliance & Coaching Alignment

• Work closely with the Skills Coach and QA team to identify trends and action coaching interventions.
• Support quality calibration sessions to ensure alignment in feedback standards.
• Ensure consultants adhere to compliance standards, including regulatory requirements and internal policies.

Reporting & Insight Generation

• Track daily, weekly, and monthly performance metrics.
• Analyse adverse trends and implement corrective actions in partnership with leadership.
• Maintain accurate coaching and performance logs.
• Provide structured feedback to operations and process leadership.

Cross-Functional Collaboration

• Liaise with L&D, QA, Process Analysts, and IT to resolve pain points and optimise team enablement.
• Escalate customer journey issues and propose solutions.
• Participate in initiatives to improve customer experience and operational efficiencies.

Digital Channel Support & Enablement

• Support team readiness and effectiveness in handling digital communication channels (e.g., WhatsApp, chatbots, automated messaging).
• Monitor performance and quality on digital platforms, ensuring alignment with tone, compliance, and service expectations.
• Collaborate with digital operations and IT/ DevOps teams to improve digital process flows and reporting tools.
• Identify gaps in team capability or process design related to digital communication and escalate to relevant stakeholders.
• Champion a digital-first mindset within the team and promote the use of digital tools to enhance productivity

About You

• Minimum 2–3 years’ experience in a back-office or document processing environment (preferably Finchoice)
• 3 years' experience in team leadership or leadership role or leadership qualification
• Strong leadership and motivational abilities.
• Effective decision-making and problem-solving skills.
• Customer-centric attitude.
• Proactive and innovative mindset.
• Excellent interpersonal and communication skills.
• Ability to work independently and within a team.
• Strong planning and organizational skills.
• Analytical with attention to detail.
• Resilient and adaptable to change.
• Self-driven growth mindset and coaching orientation
• Inspirational leadership through empathy, integrity, and accountability
• Customer obsession and professional representation
• Forward-thinking and innovation mindset
• Results delivery through effective planning and ownership

Closing Date 16 April 2026

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More about the role:

• Drafting and review of contracts – service & supply agreements including service levels, settlement agreements, employment & independent contractor agreements, etc. This requires collaboration with various stakeholders in the business to understand the goal of the contract, analyse the agreement, provide insights to mitigate risks & comprehend legal consequences.
• Knowledge of applicable legislation – including but not limited to Consumer Protection Act, Protection of Personal Information Act, Financial Intelligence Centre Act, FSCA, PCI, Labour Legislation.
• Advising on & drafting of business policies – conduct, ethics, employment, standard operating procedures, process documents, etc.
• Providing support & legal advice to various departments - offer strategic guidance on business aspects & ensuring full compliance with relevant regulatory standards.
• Staying updated on the latest industry trends, regulatory updates, and legal developments relevant to payments, card, MVNO industry in South Africa.
• Preparing legal opinions & memorandums (with or without external legal counsel), including presenting these opinions to key business stakeholders.
• Drafting & facilitating legal correspondence – such as, letters of demand, customer service responses & regulatory body responses, etc.
• Managing the litigation portfolio within the parameters of the legal budget.
• Overseeing the Intellectual Property portfolio and ensuring timeous renewals of Trademarks, Patents, Domain Names & registration of new Trademarks & Patents & Domain Names.
• Maintaining contract register, ensuring that contracts & expiry dates are recorded & monitored in conjunction with various stakeholders.

More about you:

• A collaborator
• A multi-tasker
• An initiator
• A strong communicator (written and verbal)
• Self-driven
• Possessing a strong commitment to delivering high-quality legal solutions within a sensitive    timeframe, aligned with business needs & objectives.

Qualifications & Accreditations:

• LLB degree
• Admitted attorney in South Africa, maintaining good standing within the legal profession
• 3-5 years PQE, with demonstrable practical experience in areas such as commercial contracts, labour/employment contracts, legal correspondence, the financial services industry with a focus on payments, card, MVNO and crypto currencies.

Experience & Skills:

• Proficient technical drafting
• Critical & creative thinking
• Confident public speaking & presentation skills
• Taking initiative & being proactive in performance of job
• Timeous delivery of work within agreed timelines, managing expectations of coworkers & timeous escalation of work when required