Job Openings at Yoco

What you will be doing

• Identify Strategic Opportunities: Target large, multi-site food and beverage outlets, independent restaurants and cafes with complex payments and operational needs.
• Consultative Discovery: Lead deep discovery sessions to understand business workflows, service models, and operational goals.
• Solution Design: Craft and present tailored integrated payment solutions, collaborating with our product and technical teams where needed.
• Multi-Stakeholder Engagement: Navigate and influence multiple decision-makers - finance, IT, operations, and executive leadership - to build consensus and drive deals forward.
• Full-Cycle Sales Ownership: Own the sales process from lead identification to contract negotiation and post-sale handoff.
• Onboarding & Training: Aiming to get the establishments setup and active first time, in the right way.
• Partner & Ecosystem Collaboration: Work closely with POS providers, hospitality software partners, and ecosystem players to drive integrated adoption.
• Feedback & Influence: Share field insights with internal teams to inform product development, integration priorities, and go-to-market strategy.
• CRM Usage: You will be required to make use of our CRM to manage your sales pipeline diligently and will be provided with some of the best in class AI tech to support you.

About you

• 5+ years of solution sales experience, preferably in fintech, SaaS, Integrated POS systems, or food and beverage tech.
• Proven track record of solution selling into complex accounts with longer sales cycles and multiple stakeholders.
• Strong understanding of the food and beverage industry, with experience working with groups that run multiple venues or high-volume operations.
• Exceptional communication and relationship-building skills - able to engage both operational users and business owners and key decision makers.
• Technically curious - you understand APIs, integrations, and how different platforms connect to deliver business outcomes.
• Strong commercial acumen and negotiation ability - you know how to structure deals for win-win outcomes.
• Self-starter with a high level of ownership, resilience, and emotional intelligence.
• Driver’s license and own vehicle required (this is a field-based, relationship-driven role).

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What you will be doing

Engineering Managers (EMs) at Yoco focus on the following:

• People: Retain and grow existing talent, and attract new talent. As a Senior Engineering Manager you will lead approximately 10 engineers spread across 2 teams.
• Practices: Continuously improve engineering practices. As a Senior Engineering Manager you will be expected to recommend initiatives and lead multiple initiatives across Engineering that improve engineering practices.
• Delivery: Just as Product Managers are accountable for what teams build, Engineering Managers are accountable for how the what is delivered to our customers. To implement the how requires a detailed understanding of the what. We expect timely delivery with industry-leading quality and non-functional requirements (e.g. security, performance, availability and maintainability).
• Technical: Contribute to the Engineering technical direction and ensure that your teams are aligned with this technical direction. This might mean getting technically involved (e.g. coding, code reviews, etc.) to ensure that the initiatives move forward.

About you

• 5+ years of experience as a software engineer
• 5 to 7+ years of experience managing up to 10 engineers (both backend and frontend-focused engineers)
• Experience leading a globally distributed team
• A track record of retaining, growing and hiring great people
• Experience in managing engineering teams in a product-based company (instead of a services-based company)
• Experience in driving business success and product development in a highly cross-functional organisation
• The ability to thrive with a high level of autonomy and responsibility
• Experience in payments and/or onboarding / KYC are a bonus

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What you will be doing

• Lead and scale Trust & Risk Operations across KYC, AML, fraud, disputes, and risk escalations
• Build and empower high-performing teams with deep investigative skills and controls capability
• Translate risk appetite and policies into evidenced, first-line systems and playbooks
• Design & run merchant lifecycle controls: onboarding, payouts, collections, complaints-risk
• Oversee investigations and incident response, ensuring root-cause analysis, and upstream fixes across the ecosystem
• Partner closely with second-line teams on control assurance and governance
• Own risk signal intelligence and drive control improvements across Product, and Ops
• Champion automation, tooling, and process design that makes trust scalable
• Represent Trust & Risk Ops in governance forums and with external partners (e.g. regulators

About you

• 8–12 years’ experience in Risk, Trust, or AML operations, including 4–5 years in senior leadership roles
• Proven ability to build and scale systems, teams, and controls in high-complexity environments
• Deep operational expertise in fraud, CDD, AML, chargebacks, and dispute management
• Experienced in operating as the first line of defence, ensuring effective controls and credible assurance outcomes
• Skilled in working across Risk, Product, Engineering, Compliance, and Customer Operations to balance growth and integrity
• Data-driven and automation-minded - you use insight and systems to strengthen control effectiveness and efficiency
• Calm under pressure, structured in ambiguity, and trusted by senior stakeholders, regulators, and partners
• Purpose-driven and commercially minded, you see trust & risk ops as an enabler of sustainable growth

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What you will be doing

Strategic Business Partnership:

• Embed deeply with Go-to-Market and Internal Enablement teams (Systems, Finance, Strategy, Risk) to understand their business challenges and priorities
• Translate business strategy into analytics team roadmap and priorities
• Partner with business leaders to identify high-impact opportunities where analytics and data science can drive value
• Build trusted advisor relationships with stakeholders at all levels, including senior leadership
• Navigate organisational dynamics and competing priorities to secure resources and alignment
• Represent the analytics function in leadership forums and strategic planning discussions

Analytics Maturity & Capability Building:

• Assess and mature data frameworks, analytics processes, and self-service capabilities across business groups
• Coach business partners on how to engage with data effectively - from asking the right questions to interpreting insights
• Build data literacy across the organization through training, documentation, and hands-on support
• Work with teams at different levels of analytics maturity, meeting them where they are and helping them progress
• Establish standards for analytical work, documentation, and knowledge sharing
• Invest in tools, infrastructure, and processes that enable the team to scale their impact

Delivery & Operational Excellence:

• Prioritise across competing demands - balancing strategic projects with operational needs
• Allocate resources effectively across analytics and data science initiatives
• Build delivery systems and processes that drive clarity, accountability, and quality at speed
• Remove blockers, manage risk, and ensure teams have what they need to succeed
• Communicate progress, setbacks, and team impact clearly to stakeholders
• Balance short-term delivery with long-term capability building

Strategic Planning & Execution:

• Translate business objectives into analytics roadmap with clear priorities and success metrics
• Make data-driven decisions about team investments, tools, and resource allocation
• Anticipate future analytics needs and build capabilities proactively
• Balance strategic, high-impact work with operational support and ad-hoc requests
• Ensure analytics work is aligned to business outcomes and demonstrates clear ROI

People Leadership & Team Development:

• Recruit, develop, and retain top analytics and data science talent with diverse skill sets
• Provide clear coaching, feedback, and performance management across both analytics and data science tracks
• Create growth pathways and development opportunities tailored to individual strengths and career aspirations
• Foster a high-performing team where people challenge each other and grow together
• Handle difficult conversations and performance issues with care and directness

About you

Essential experience:

• 5+ years managing analytics, data science, or business intelligence teams, with demonstrated success developing talent and delivering business impact
• Proven track record as a hands-on business partner - deeply embedded with business stakeholders, influencing decisions, and translating between technical and business contexts
• Experience building analytics maturity in organisations, including developing data literacy, self-service frameworks, and analytics best practices
• Strong understanding of both analytics and data science disciplines - you can speak credibly about SQL, statistical methods, experimentation, and ML approaches
• Track record working with business functions at different levels of data sophistication, meeting them where they are and coaching them forward
• Experience managing cross-functional partnerships with go-to-market, finance, operations, or risk teams
• Comfortable navigating ambiguity, managing competing priorities, and making tough decisions with incomplete information

How you work:

• People first: You genuinely care about developing people and building high-performing teams. You create psychological safety while maintaining high standards
• Business embedded: You don't manage from a distance - you're in the weeds understanding business problems, building relationships, and earning trust through results
• Clarity and communication: You provide crystal-clear direction, adapt your message to your audience, and communicate team impact compellingly
• Pragmatic and decisive: You balance trade-offs, make sound decisions with incomplete information, and know when to act vs. when to gather more data
• Maturity builder: You have a nose for where analytics capabilities are immature and a toolkit for how to develop them - whether that's better tooling, training, processes, or coaching
• Results oriented: You focus relentlessly on business outcomes, not just outputs. You connect analytics work to measurable impact and demonstrate ROI
• Organisationally savvy: You navigate politics effectively, influence without authority, build coalitions, and get things done in complex environments
• Growth mindset: You learn from mistakes, seek feedback actively, and continuously improve how you lead and how your team operates

Nice to have:

• Background as a senior analyst or data scientist yourself - you've done the work and understand what your team experiences
• Experience in fintech, payments, or high-growth technology companies
• Familiarity with modern analytics tools and data stack (SQL, Python/R, BI platforms, workflow orchestration)
• Understanding of experiment design, causal inference, or machine learning applications

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What you will be doing

• Building and maintaining NetSuite Yoco integrations for Supply Chain and Finance.
• Delivering automated, accurate, and timely financial data directly from NetSuite.
• Reducing reliance on spreadsheets and manual exports through smart automation.
• Owning HiBob PaySpace and other HR/People integrations.
• Driving automations across People, Finance, and Sales systems.
• Leveraging Kafka to power real-time data and event streaming.

About you

• 5+ years of experience as a Software Engineer, with significant experience in Python.
• Experience with a Java-based (JVM) language (e.g., Java, Kotlin) is a strong plus
• Strong background in API development and integrations (REST, GraphQL, SOAP).
• Experience running workloads on AWS or GCP.
• Hands-on with CI/CD pipelines (GitLab or GitHub).
• Excellent communication and documentation skills — able to simplify complex systems.
• Proven experience debugging and maintaining distributed systems.

Bonus Points

• Experience with Kafka or other event-streaming technologies.
• Hands-on experience with NetSuite or HiBob APIs.
• Familiarity with integration platforms such as Workato, Zapier, or Boomi.

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What you will be doing

• Create and lead the Product Growth Team – shaping vision, roadmap, and outcomes within product journeys, driving growth through in-product experiences across key moments like signup, activation, and retention.
• Collaborate with your product peers and lead with product led growth principles to improve journeys, quantitative customer insights, triggers, time-to-value, reduce drop-off, and increase meaningful and personalised attachment.
• Work closely with Go to Market, Customer Value Management, Customer Operations, Data, Risk and Compliance Collaborate with Customer Value Management, Customer Operations, and Data to align in-product growth initiatives with out-of-product engagement and communications. Partner with Account Management, Merchant Success, and Support to share insights, test impact, and ensure in-product experiences complement human touchpoints across the customer journey.
• Define and launch micro-products that act as onramps into larger product value – simple, habit-forming tools that lead to deeper engagement.
• Contextual and personalisation create context-aware lifecycle interventions and personalised nudges using AI and behavioural triggers.
• Champion new ways of working – including Shape Up cycles, lean squads, and AI-assisted tooling to drive agility and focus.
• Make the mission tangible – tying product growth directly to Yoco’s broader strategy of creating a new category for small business enablement.
• Drive and cooperate with stakeholders to define problems, scope work, and deliver measurable outcomes – not just tickets.

What Success Looks Like

• Clear uplift in merchant acquisition and attachment to strategic products and features.
• Reduced merchant friction and improved product and merchant activation rates across key customer segments.
• Close partnership with Customer Value Management ( CVM) to deliver intelligent, personalised lifecycle enhancements.
• Product growth recognised as a key driver of ecosystem engagement and category creation.

About you

• 7+ years in product, growth, or innovation roles – ideally with a mix of startup and platform experience.
• Proven track record of owning growth metrics and running high-impact experiments across product journeys.
• Strong analytical background, preferably hands on mixpanel, datastudio, metabase or SQL experience.
• Deep experience in design thinking, experimentation and experience design. Either as an individual contributor or as part of team partnership.
• Strong product intuition, backed by sharp analytical thinking and a comfort with ambiguity.
• An entrepreneurial mindset – you’re proactive, resilient, and able to work across functions without waiting for permission.
• Interest in AI-driven product personalisation and bespoke automation at scale.
• Experience or appetite for exploring new methods of working (e.g. Shape Up, lean cycles, experimental pods).