Job Opportunities at 1 Life Insurance

JOB PURPOSE

• To design, build and support the application & implementation of predictive models to enable the business to manage risk and generate revenue. Analyse and optimize processes, produce and analyse MI to inform strategic decisions, monitoring and implementation of business decisions, recommend enhancements through statistical modelling and data analysis. Support MI analysts, IT system analysts, Finance IT developers and Operational areas.

RESPONSIBILITIES

Strategy Formation & Implementation

• Support the implementation and day-to-day management of tactical plans for optimizing resources and assets being managed within a given area or department.
• Provide input, insight and support into strategy development including data- driven analytics, test design, and rollout plan.
• Assist in development of segmentation and advanced analytics to drive different treatments and strategies
• Support profitability assessments of Collection and recovery strategies through risk / return analysis using financial modelling.
• Work with internal and external operations teams to define specific treatments to be allocated by strategy.
• Review and support process/business rules/strategy changes from design and documenting to analytical sizing to design testing to implementation to interpretation of results

Insights and Reporting

• Support the data and analytics reporting plan, creating/maintaining/interpreting templates to report data in a meaningful way.
• Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders.
• Support the application and implementation of, and interpret and report the outputs of predictive models to enable the business to manage risk.
• Analyse and optimise processes, inform strategic decisions, monitoring implementation of business decisions, recommend enhancements through statistical modelling and data analysis.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.
• Segmentation, ad hoc analytics, financial modelling, and test design to support decisioning within collections and recovery.
• Sourcing and management of data sets to support strategy function.

Stakeholder Engagement

• Provide operational troubleshooting and support to stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available.
• Identify reporting needs with the relevant role players.
• Act as the SME and manage all engagement and delivery in collaboration with your manager, Actuarial team, MI key stakeholders, GIT key stakeholders and
• Finance key stakeholders where relevant
• Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of strategic business solutions.

Improvement / Innovation

• Initiate, formulate and implement new business practices within a specific discipline while supporting the development and/or delivery of a significant element of the organization's change management program.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Identify process improvements for Cost Savings, Revenue Generation or
• Efficiency improvements for the business through analytical methods.
• Support implementation of modelling processes and implementation of innovation within the modelling environment.
• Definition, development and maintenance of practice policies, procedures, standards and frameworks to innovatively and effectively manage practices and processes.

Change Management

• Support the development and/or delivery of a significant element of an organisational change management initiative for a substantial department/area.

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Maintain awareness of relevant legislation and industry best practices to provide proactive advice and solutions to relevant stakeholders.

Data Management

• Support the management of key aspects of the data management system. This includes identifying opportunities for development or operating key elements of the system.

Regulatory and Compliance Management

• Investigate all kinds of incidents and reports, and provide expert advice to colleagues at various levels as applicable. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented and/or designed to mitigate incidents.

Job Requirements
General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• BCom Bus.Mngmnt/Admin or Fin.Acc (Essential)
• Excel certification (Essential), Certification in Data Analysis (Advantageous)
• SQL Certification (Advantageous)

General Experience

• 3 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential)
• 3 or more years’ experience and knowledge of the financial insurance industry (Essential)
• Experience and knowledge of premium collection processes and rules including bank processes and deep understanding of Debicheck Authenticated Collections rules and processes (Essential)
• Knowledge and/or experience of Persal payroll deduction rules and processes (Advantageous)
• Experience on data modelling tools (Qlikview, PowerBI etc) (Advantageous)
• Exposure to Data Warehouse Concepts and Dimension Modelling Techniques (Advantageous) Experience and exposure to Project and Risk Management (Advantageous)

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JOB PURPOSE

• Inbound or outbound funeral policy sales, based on SMS leads and campaigns.
• Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Consultant requires a solid knowledge of products and the market, their characteristics include a focus on growth of the brand.

RESPONSIBILITIES

Customer Relationships Development

• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective custome retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness, use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which are facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers

Job Requirements
General Education

• Must be within DOFA date
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5 (Advantageous)
• 120 FAIS Credits (Advantageous)

General Experience

• 2 or more years telephonic sales experience (Essential)
• Experience in cold calling (Advantageous)

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Job Description
RESPONSIBILITIES 

Customer Relationships Development 

• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification 

• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. 

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs. 

Operational Compliance 

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. 

Customer Relationship Management (CRM) Data 

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. 

Performance Management 

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA. 

Personal Capability Building 

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Sales Opportunities Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Sales Opportunities 

• Creation Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

BEHAVIORAL COMPETENCIES 

Customer Focus 

• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas. 

Interpersonal Savvy

Instills Trust 

• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organization's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.

Ensures Accountability 

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Persuades 

• Uses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Being Resilient 

• Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Communicates Effectively 

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking. 

Plans and Aligns 

• Plans and prioritises work to meet commitments aligned with organisational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillfull use of resources and support to deliver efficient, high-quality work

Manages Conflict 

• Handles conflict situations effectively, with a minimum of noise. For example, disagrees with others in a respectful and tactful manner; handles conflicts and differences of opinion in a calm, composed manner; rebounds from conflicts without animosity. 

Manages Complexity 

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems. 

Action Oriented 

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Drives Results 

• Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.

Direct Sales 

• Works with guidance (but not constant supervision) to maximize the volume and value of direct sales. 

Verbal and written Communication 

• Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.

Computer Skills 

• Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages. 
• Microsoft Office Suite
• Action Planning and work scheduling 
• Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling. 

Writing skills 

• Uses clear and effective writing skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies. 

TOOLS 

• Telephone system Avaya

Job Requirements

• General Education 
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential) 
• Regulatory Exam 5 (Essential)
• Wealth Management Qualification (Advantageous) 

EXPERIENCE

• General Experience 2 or more years telephonic sales experience (Essential

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Job Description
RESPONSIBILITIES

• Responsibilities are the combined tasks and duties that must be performed to reach the results in a role successfully.
• A Success Profile contains descriptions of the most important responsibilities.

Customer Needs Clarification

• Set clear objectives for each sales call; tailor standard materials to make presentations to decision makers; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Understand the customers’ unique profile, identify a relevant course of action based on customer needs and undertake an appropriate course of action to ensure customer satisfaction, delivered through financial needs analysis.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Options include sale of investment products such as lump sum/recurring. Understand and deliver the required individual targets such as, achieving talk time targets, sales targets and other targets.

Performance Management

• Priorities own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Achieve talk time targets, effectiveness targets and sales targets.

Customer Relationships Development

• Make calls to allocated customers to develop new relationships. Act as a first point of contact for customer. Manage contacts, connect with the client, develop rapport and form relationships to ensure positive customer experiences at all times.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of products, relevant technology, external regulation, and industry best practices through ongoing education. Consistently achieves results, even under tough circumstances. For example, regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Instills Trust

• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner. Maintains high ethical standards and professional codes of conduct.

Ensures Accountability

• Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.

Job Requirements
Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• RE5 (Essential)
• 120 FAIS Credits (NQF5) in Wealth management (Essential)
• Class of Business (COB) (Essential)
• 120 FAIS (NQF6) in Wealth management/ CFP/ equivalent (Advantageous)
• A relevant Finance related degree / diploma (Advantageous)
• 2 years sales experience in call centre

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Job Description
Sales Consultant - Outbound

We are looking for an individual who is fluent in Afrikaans to:

• Conduct outbound policy sales. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Consultant requires a solid knowledge of products and market; their characteristics include a focus on growth of the brand.
• This position is permanent position with benefits like Medical Aid and Provident Fund.
• Don't miss this exceptional opportunity to join a prestigious team and make a significant impact in the insurance industry. Apply now and unlock your full potential.

Job Requirements
Experience

• 2 or more call Centre sales experience in the insurance industry (Long Term)

Qualification Required

• Matric (Grade 12)
• FAIS Credits or in progress with DOFA
• Class of Business (advantageous)