Job Opportunities at ACDC Dynamics SA

Purpose of the role

• The Branch Administrator assists the Retail Branch Manager with all the administration duties required to run the store.  This includes but is not limited to assisting with daily cash ups, client refunds, Debtors queries, and all administration tasks at hand.   You should be professional and courteous with strong computer skills and a thorough understanding of accounting principles. 

Key Performance Areas

• Assist Retail Manager with all administrative tasks
• Assist with the repairs and returns in a timely manner
• Schedules, submits, and initiates customer returns in accordance with standard procedures
• Assist with Daily cash ups and processing of the cash book, and provide reports for head office
• Assist with quality improvements to enhance all services and prepare all required paperwork for same
• Manage and resolve all issues in customer accounts
• Develop and maintain effective relationships with all clients and staff

Requirements

• Matric
• Previous experience in an administrative role
• Great attention to detail
• Great communication skills written and verbal 

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PURPOSE OF THE ROLE:

• The Branch Manager plans and directs the day-to-day operations of the Branch. Develops strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
• Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.

REQUIREMENTS:

• Proven work experience as a Branch Manager
• Electrical/ Electronics will be advantageous
• Experience managing a high-performance sale team.
• An ability to understand and analyse sales performance metrics.
• Solid customer service attitude with excellent negotiation skills
• (Strong written communication and team management skills) Sound communication skills (written & verbal), coupled with the effective ability to interact with people at all levels.
• Manages, motivates and improves the team in order to achieve the company goals.
• Analytical skills with a problem-solving attitude
• Availability to travel as and when required.
• A demonstrable capacity to keep abreast of new technology trends.
• Demonstrate Problem-solving skills and negotiation skills.
• Solid understanding of budgeting and reporting on its progress.
• Provide market intelligence to the Sales Team.
• Performance, growth and development of the Independent Sales Force
• Delivering strategies to optimize Sales Force performance
• Anticipating business needs, identifying strategies to capitalize on opportunities and mitigate business risks.
• Developing goals, KPIs and objectives and executing against the Company’s vision
• Evaluating performance and productivity and identifying remedial action when required

QUALIFICATION:

• A post graduate Degree or its equivalent in Electrical or Electronics, Sales, Marketing, or closely related discipline from a recognised Tertiary Institution
• Essential: 7 – 10 years’ experience in Sales within a manufacturing environment – Electrical will be advantageous.
• At least 5 years’ experience in a Senior Sales managerial capacity.
• Computer literate (Microsoft office, AccPacc, Syspro

Requirements

• Budgeting
• Accounting and Finance
• Marketing
• Retail Management
• Leadership
• Ability to Motivate Others
• Delegation
• Customer Focus
• Quick Learner
• Multi-Task Skills
• Team Player
• Pricing
• Staffing
• Vendor Relationships
• Market Knowledge
• Results Driven
• Strategic Planning
• Management Proficiency
• Client Relationships
• Sales Experience
• Organization
• Verbal and Written Communication

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PURPOSE OF THE ROLE:

• Responsible for the presentation of the ACDC product range. Responsible for sales and client maintenance with Franchise.  Accountable for Franchise customer care and building relationships with customers to get them to come back

RESPONSIBILITIES:

• Responsible for quoting franchising
• Accountable for negotiating and closing sales. (Includes requesting discount to convert sales)
• Responsible for requesting feedback and follow up on customer orders
• Responsible for up and cross-selling including promotion of special stock
• Relationship building and co-operation with the sales team and other departments
• Resolving complaints timeously with customers
• Timekeeping, housekeeping, personal grooming, and general discipline (clock and log in reports as evidence)
• Building and maintaining customer relationships

Requirements

• Matric
• Inbound Electrical sales experience
• Excellent communication skills
• Ability to cope with change and remain calm under pressure
• Ability to multitask
• Excellent attention to detail
• Process-driven
• Systems orientated
• Strong personality
• Excellent planning and organization skills
• Excellent time management and perception of urgency
• Excellent problem-solving ability

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PURPOSE OF THE ROLE:

• Getting the sale” using various customer sales methods. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customers skills, needs and building productive long- lasting relationships.
• Maintain accurate and complete customer account information.

RESPONSIBILITIES:

• Understanding of the marketplace relative to product offering and client base demographics
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores
• Together with respective Brand or Category managers, developing product launch programs as well as formulation of customer days or product awareness campaigns within the client portfolio
• Liaising with Senior Management and ensuring that sales targets are met
• Analysing current marketplace and ensuring feedback is given regarding important market and competitive information
• Training clients on products as and when required
• Executing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Achieving high sales targets and goals
• Building new business relationships using existing industry contacts
• When required, giving sales presentations to various levels of audiences
• Managing employer’s expectations, client relationships and providing these with excellent service and support
• Providing feedback regarding suggestions for improvement and market research
• Ability to deal with and respond to high volumes of emails
• As and when required, liaising with any business partner regarding exhibitions/ customers’ day etc of any type with reference to ACDC Dynamics and attends these events and or arranging these events
• Quotation formulation and follow up of these
• Attending Sales Meetings and providing the necessary information/ statistics etc
• Planning as well as submission of weekly calls and reporting on weekly activities
• Customer account maintenance
• Attending of ad hoc training sessions
• Saturday work will be required as per published roster
• Find and capitalise on new product opportunities and possible turnkey projects by positioning the brand of ACDC in these customers.
• Managing employer’s expectations, client relationships with exceptional customer service and support.
• Compile accurate and precise calendar entries with a briefing on what transpired during sales calls

KPI’s

• Meet monthly targets set by company
• Update CTC reports weekly
• Call on assigned customers base with 8 constructive call daily
• Product introduction to client two samples per week. Samples needs to be cycled weekly
• Housekeeping of customers account inclusive of ACDC Branding
• Rotate entire customer base within a four-week cycle

Requirements

• Experience and or knowledge in an Electrical manufacturing/sales environment
• An Electrical or similar technical qualification will be advantageous
• 3 to 5 years in related sales role
• Technical product knowledge of our products will be preferable
• Proven marketing and sales competencies and ability to analyse market and set new strategy
• Ability to establish new markets/ establish new business relationships and train clients on products